Gusto

Gusto makes payroll, benefits, & employee onboarding easy

4,7 /5 (2593 reviews) Write a Review!

Gusto Overview

What is Gusto?

Gusto is a modern, online people platform that helps small businesses take care of their teams. Our products and services help you onboard, pay, insure, and engage your team in one integrated, easy-to-use platform loved by over 100,000 modern employers. Gusto makes taking care of your team a joyful experience, while helping you manage your bottom line and stay compliant. You'll feel like a pro no matter how complicated the situation. To create a workplace where everyone thrives, work with Gusto.

The cloud-based platform provides employees with access to a Gusto account so that they can view timesheets, paycheck stubs, tax documents, and more. The payroll tools within the Gusto app allow businesses to define pay period dates, automatically file payroll tax, sync data with third party platforms such as Xero, QuickBooks, and more, ensure compliance, set up workers compensation policies, automate payroll processing, and more. The Gusto payroll module also offers advanced features including federal, state, and local payroll forms, payroll reports, accounting integrations, and tax credit management.

Businesses can also benefit from employee management tools for employee onboarding, time tracking, contract management, org chart creation, document storage, time off request approval, and more. The employee directory gives managers an overview of all employees and includes information on time off, contact details, payroll data, bank account details, and more.

Gusto Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Subscription
Value for money

Four pricing plans are available:

Concierge: $149 per company + $12 per employee per month.

Complete: $39 per company + $12 per employee per month.

Core: $39 per company + $6 per employee per month.

Basic: $19 per company + $6 per employee per month.

If you simply want to pay your 1099 contractors, there is Contractor (for companies without W-2 employees): $6 per contractor per month.


Gusto Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Gusto run payroll
Gusto benefits administration
Gusto 401(k) plans
Gusto workers' comp
Gusto time tracking
Gusto state tax management
Gusto video Gusto video Gusto screenshot: Gusto run payroll Gusto screenshot: Gusto benefits administration Gusto screenshot: Gusto 401(k) plans Gusto screenshot: Gusto workers' comp Gusto screenshot: Gusto time tracking Gusto screenshot: Gusto state tax management

Gusto Reviews

Gusto Reviews

Overall rating
4,7
/
5
Excellent
1943

Very good
517

Average
87

Poor
18

Terrible
28

Value for Money
4,5
Features
4,5
Ease of Use
4,7
Customer Support
4,5
95% recommended this app
Alicia D.

I’m an employment lawyer and I consistently recommend Gusto to my clients

Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.


Trevor H.

Best platform for payroll, benefits & more

Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.


Gamal L.

Not so excited about Gusto

Okay for a Trial period, but did not like to learn to regularly use


David M.

Cannot enter data to meet filing deadline in 4 days, Software lacking, and IRS says not...

For light weight use, it is pleasant. For anything cookie cutter, can be severely lacking. I do not have experience with Quicken payroll so not sure if any better given Quickbooks also seems to soft serve accounting now and buries T-accounts and registers, which should be at the top. That being said, at least one can still get to the register and make entries when soft serve ice cream is not appropriate, if you get my meaning.


Karen A.

Great Payroll Processing Platform for Small Businesses

Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it.


Alicia D.
Industry: Legal Services
Company size: 2-10 Employees

I’m an employment lawyer and I consistently recommend Gusto to my clients

Used Weekly for 2+ years
Reviewed on 2020/06/12
Review Source: Capterra

Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.

Pros

Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.

Cons

I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Trevor H.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Best platform for payroll, benefits & more

Used Weekly for 1+ year
Reviewed on 2019/12/13
Review Source: Capterra

Overall it has been great to have everything in one place. Before we used Zenefits and Gusto and moved everything to Gusto. Its been a good move.

Pros

It simple to use and does everything we need to run the primary administrative tasks for our business.

Cons

The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Gamal L.
Industry: Insurance
Company size: 11-50 Employees

Not so excited about Gusto

Used Weekly for Free Trial
Reviewed on 2020/10/06
Review Source: Capterra

Okay for a Trial period, but did not like to learn to regularly use

Pros

Could record time & pay without error, producing paycheck with accuracy, including payroll taxes due and when, and could set-up for quarterly filing.

Cons

Not real easy to learn or set-up for the initial time-period, couldn't set-up certain parts, so not really as usable as desired.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

David M.
Industry: Chemicals
Company size: 2-10 Employees

Cannot enter data to meet filing deadline in 4 days, Software lacking, and IRS says not receiving

Used Weekly for 1+ year
Reviewed on 2020/01/27
Review Source: Capterra

For light weight use, it is pleasant. For anything cookie cutter, can be severely lacking. I do not have experience with Quicken payroll so not sure if any better given Quickbooks also seems to soft serve accounting now and buries T-accounts and registers, which should be at the top. That being said, at least one can still get to the register and make entries when soft serve ice cream is not appropriate, if you get my meaning.

Pros

It's pretty, modern GUI, and marketing and PR are nice. Lots of VC cash spent on social media and GUI to promote it. Phone support folks are pleasant but limited in what they can help with.

Cons

If problem, then your fault as they say software is designed to be self-serving and thus everything is your fault if does not work. But, if you want to grant restricted stock to people and generate 1099s and edited W-2s , then sorry, there software and support team could not help and there are no fields for me to "self-service" this data into their software. I've been in contact with Gusto since December and trying to get some 1099s and W-2s created and that are due by Jan. 31st. I finally spoke with someone today who said I could email them directions on where and how to enter into W-2s and 1099s, but I was then told that if a person's name was not in their software by Dec. 31st then software cannot create forms, even though there is time to still file. At the same time, I am receiving notices from IRS that 941s were not received, but Gusto software states filed.

Response from Gusto

Hi David, thanks for providing us your feedback about our software, and we've passed it along to our product team. We also see that you've been in touch with our customer support team and encourage you to reach back out to them if you have any questions and if there's anything else we can do for you in the moment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Karen A.
Industry: Computer Software
Company size: 2-10 Employees

Great Payroll Processing Platform for Small Businesses

Used Weekly for 1+ year
Reviewed on 2020/06/30
Review Source: Capterra

Overall Gusto has been great for our company. We save time and money handling payroll in-house, as opposed to paying an outside service to do it for us. And we have peace of mind that Gusto is there to support us when/if we need it.

Pros

Gusto has been a great resource for us to handle our own payroll processing & HR management in-house. It is super easy to set up and manage and has a really intuitive user interface. Onboarding new employees is a snap, time-tracking is simple to manage for both employees and managers, and running payroll only takes us a few minutes twice a month. Having employees able to manage their own banking info and paycheck splits and W4s has saved our HR dept a ton of time and headaches. And we love having an online library of company forms and documents we can distribute to employees quickly and easily. Also, their customer support is amazing. We are signed up for the Conceriege level service and have a dedicated team of customer service people who are knowledgable and friendly and responsive and have helped us out with innumerable questions.

Cons

Moving from our previous payroll processor (ADP) to Gusto was easy, because we decided to do it at the beginning of a new fiscal year. The one issue we did experience was in setting up our company's Federal and State tax filing details. Gusto does not assist you with this, so we had to track down all of our company's employer account #s and UI tax rates and filing frequencies for the 3 different states where we have employees and manually enter it into Gusto. We ended up making a mistake on one state's filing frequency, which ended up costing us a bit of $$ in penalties. It would have been nice if Gusto had been able to assist us with this as part of the switch over from ADP. Also, Gusto does not offer benefits administration in our state (yet). Hopefully that will be coming soon, as it would be nice to handle payroll and benefits through one platform. And they could cut down on the number of "recommended" services from affiliated companies that pop up on the admin dashboard these days.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,9/10
Based on 2 593 user ratings
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Gusto Pricing

Gusto Pricing

Starting from
US$25,00/month
Free Trial
Subscription
Value for money

Four pricing plans are available:

Concierge: $149 per company + $12 per employee per month.

Complete: $39 per company + $12 per employee per month.

Core: $39 per company + $6 per employee per month.

Basic: $19 per company + $6 per employee per month.

If you simply want to pay your 1099 contractors, there is Contractor (for companies without W-2 employees): $6 per contractor per month.

Four pricing plans are available:

Concierge: $149 per company + $12 per employee per month.

Complete: $39 per company + $12 per employee per month.

Core: $39 per company + $6 per employee per month.

Basic: $19 per company + $6 per employee per month.

If you simply want to pay your 1099 contractors, there is Contractor (for companies without W-2 employees): $6 per contractor per month.

Value for Money
4,5/5
Based on 2 593 user ratings
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Gusto Features

Gusto Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,5/5
Based on 2 593 user ratings
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Categories

Additional information for Gusto

Additional information for Gusto

Key features of Gusto

  • 256bit SSL encryption & bank level security
  • Advanced payroll features
  • Automated tasks
  • Automated taxes
  • Benefits management
  • Chat
  • Collaboration
  • Compensation management
  • Contractor management
  • Custom offer docs
  • Data encryption
  • Digital signature
  • Document storage
  • Employee database
  • Employee direct deposit
  • Employee health benefits
  • Employee management
  • Employee onboarding
  • Employee paystub access
  • HIPAA compliance
  • HR management
  • HSA, FSA, and Commuter benefits
  • Multiple pay rates
  • New hire reporting
  • Payroll management
  • QuickBooks integration
  • Reimbursement management
  • Retirement plan management
  • SSL security
  • Self-enrollment
  • Sick leave tracking
  • Surveys & feedback
  • Third party integration
  • Time clock integration
  • Time off requests
  • Vacation / leave tracking
  • Vacation tracking
  • Visual org charts
  • W-2s and 1099s
  • Workers compensation insurance

Benefits

Have time for more meaningful work.
We take care of all the heavy lifting, filing all local, state, and federal payroll taxes to sending employee paystubs and W-2s.

Enjoy a central hub for your employee records.
Gusto is the system of record for all your employee information. Onboarding new employees (I-9, W-4) is 100% online, along with easily managing and approving PTO and sick days.

Receive world-class customer care.
Our US-based care team of knowledgable and friendly payroll and benefits experts are available by phone, chat, and email.

Gusto FAQs

Gusto FAQs

Below are some frequently asked questions for Gusto.

Q. What type of pricing plans does Gusto offer?

Gusto offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Subscription

Free Trial: Not Available

Four pricing plans are available: Concierge: $149 per company + $12 per employee per month. Complete: $39 per company + $12 per employee per month. Core: $39 per company + $6 per employee per month. Basic: $19 per company + $6 per employee per month. If you simply want to pay your 1099 contractors, there is Contractor (for companies without W-2 employees): $6 per contractor per month.

Q. What are the main features of Gusto?

Gusto offers the following features:

  • 256bit SSL encryption & bank level security
  • Advanced payroll features
  • Automated tasks
  • Automated taxes
  • Benefits management
  • Chat
  • Collaboration
  • Compensation management
  • Contractor management
  • Custom offer docs
  • Data encryption
  • Digital signature
  • Document storage
  • Employee database
  • Employee direct deposit
  • Employee health benefits
  • Employee management
  • Employee onboarding
  • Employee paystub access
  • HIPAA compliance
  • HR management
  • HSA, FSA, and Commuter benefits
  • Multiple pay rates
  • New hire reporting
  • Payroll management
  • QuickBooks integration
  • Reimbursement management
  • Retirement plan management
  • SSL security
  • Self-enrollment
  • Sick leave tracking
  • Surveys & feedback
  • Third party integration
  • Time clock integration
  • Time off requests
  • Vacation / leave tracking
  • Vacation tracking
  • Visual org charts
  • W-2s and 1099s
  • Workers compensation insurance

Q. Who are the typical users of Gusto?

Gusto has the following typical customers:

Small Business, Non Profit, Mid Size Business

Q. What languages does Gusto support?

Gusto supports the following languages:

English

Q. What type of pricing plans does Gusto offer?

Gusto has the following pricing plans:

Subscription

Q. Does Gusto support mobile devices?

We do not have any information about what devices Gusto supports

Q. What other apps does Gusto integrate with?

Gusto integrates with the following applications:

Boomr, Deputy, FreshBooks, GoCo, QuickBooks Online, Receipt Bank, TSheets, Time Tracker, When I Work, Workato

Q. What level of support does Gusto offer?

Gusto offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials