Gusto

Gusto

Gusto makes payroll, benefits, and HR refreshingly easy.

4.7/5 (1812 reviews)

Gusto Overview

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Gusto Reviews

Overall rating
4.7/5
95% positive reviews
1357
Excellent
369
Very good
59
Average
13
Poor
14
Terrible
Bryan H.

Low Cost, same issues as full-service

Used Weekly for 2+ years
Reviewed on 2018/12/24
Review Source: Capterra

This system wins on cost and that is about it. It is a very low priced alternative to the full-service shops, which are extremely overpriced for what has become a very automated technology focused service. It comes relatively highly recommended simply because of this.

Pros

This is a very low-cost solution for self-service payroll. It allows you to pay your Employees and Contractors and handles virtually all of the taxes and processing of payments to the taxing authorities. The interface is extremely intuitive. Employees are emailed all end of year documents automatically. The company also offers access to two-day payroll processing.

Cons

The customer services has gone downhill. The firm is trying to be a higher margin HR platform and benefits provider. Additionally, it has begun to focus more on marketing (commercials) than on the system itself. There was a turning point when the firm produced a commercial with a popular actress and the hold times went up exponentially and the "chat available" times decreased. There was a Intuit integration issue that seems to have finally been solved. Additionally, the firm has the same problem with missed payments and 941 misfilings that other full-service platforms have, however the customer service is lacking and resolutions take forever. The platform also can not handle an employee working in two states (more common in the North East). The cost for paying contractors is too high which limits the usefulness of the system overall - forcing a company to keep Employee Payroll, Contractor Payments, and expense reimbursements on separate systems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Pamela D.

We've Been With Them Since Their Beginning

Used Daily for 2+ years
Reviewed on 2018/08/14
Review Source: Capterra

I would highly recommend them. Their site is so easy to use compared to other payroll companies (especially ADP). The people are nice and the price is great for all the things you get. They're more than just a payroll company.

Pros

Easy to use. Clear, concise interface. Pricing is reasonable. They make it really easy to open a 401k account for your team even if you're a super small company. Support has usually answered within 24-48 hours. Phone support is available. Integrates relatively easily with accounting software by mapping accounts and exporting as special files.

Cons

Really, only three minor complaints: I miss their old name, ZenPayroll. Gusto just doesn't explain them like ZenPayroll did. Payroll truly is easy with them. Gusto is literally defined as "the enjoyment or vigor in doing something; zest"—the direct opposite of Zen. That's a total reversal that doesn't make sense.

Also, deposits into employee accounts show up as Gusto rather than our company.

Finally, accounting integration is dependent on downloading files and then importing. I would really like to see direct integration with the major accounting platforms like Quickbooks and Xero.

I know, I'm nitpicking in both cases, but I had to think of something...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jack S.

Great service!

Used Weekly for 6-12 months
Reviewed on 2019/08/15
Review Source: Capterra

The overall experience with Gusto has been great! We shopped around last December and got it right with Gusto. It would be hard to believe anyone out there could be the value that Gusto has.

Pros

This was exactly what we needed for our small company that just needed basic payroll. There is more functionality should we ever need it but the basic set up is a great price and covers our payroll needs.

Cons

There really are no downsides. The service is great at reminding to submit payroll and giving exact numbers to expect before submitting.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brad H.

I LOVE Gusto! Gusto is pleasant to use and takes care of soo many things I don't want to worry about

Used Weekly for 6-12 months
Reviewed on 2018/07/02
Review Source: Capterra

1- Saves the headache of having no idea where to start with many accounting and HR functions of your business: No business owner actually enjoys worrying about all of those things. Gusto takes many of the functions that are most confusing/frustrating as a business owner and does them for you so you feel confidence that you aren't missing anything and it's done right.
2- Saves time: It automates many of the functions that shouldn't ever be done manually. And because of that I don't have to do as much or I don't have to pay as much for routine services that don't add value to my business.
3- Saves money: As a startup, you feel like you need to figure out a lot of things a normal business would normally just pay for because you can't afford it. Gusto is affordable enough that it's doable for a young company all while doing enough work that it's easy to justify the cost, which many services fail to do.

Pros

It's SIMPLE!!! One of few products/software I unequivocally love! Most every business owner hates doing tedious accounting, payroll and HR work that takes away valuable time from their being able to work on what's most important, their business. Gusto takes care of Federal tax payments, calculations, payroll setup, and a number of other things that are a black hole to me and makes it all feel manageable. If I want to add a new employee, I just click to set up a new employee and Gusto walks you and the employee step by step through everything that needs to be done. And for far cheaper than paying an accounting firm!
I also love their playfulness and marketing. They make using their service truly a pleasure to use at every touchpoint.

Cons

I can't say this about many software that I use, but I have loved absolutely everything about Gusto. I can't say enough about it. Maybe my only complaint is that they don't take care of legal and other stuff I really dislike doing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Miriam M.

Want to hug Gusto

Reviewed on 2016/07/28
Review Source: SoftwareAdvice

Pros

I am a bookkeeper, but I hate payroll. Hate it! It's confusing, and there are a lot of regulations, and a lot of paperwork. Gusto's online system makes it more clear than any other system I've seen, and in fact, sometimes I use it to clean up messes that other payroll services have made. I haven't seen any errors yet for my clients, and when I call about something, I've always gotten a good and useful answer. Also handy to include contractor payments for small consulting firms. Employees and contractors like the online access to pay stubs and so on.

Cons

Some things are a little inflexible, due to it being a piece of software rather than a service. So, for example, you can't tell it to add $100 to someone's paycheck once a month for a transportation allowance. Rather, you have to do $50 each paycheck. This works fine if you do payroll monthly or bi-monthly, but if you're on a 2-week system, you end up adding it manually each time. Anyway, just a few issues like that. I think their contractor system is limited and a bit expensive - I would love to add a way to be clearer about invoice numbers and other memo/description issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Gusto Pricing

Starting from
US$45,00/month
Pricing options
Free Trial
Subscription
Value for money

Three pricing plans are available:

Core: $39 per company + $6 per employee per month.

Complete: $39 per company + $12 per employee per month.

Concierge: $149 per company + $12 per employee per month.

Gusto Features

  • Automatic Reminders
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal

Additional information for Gusto

Key features of Gusto

  • 256bit SSL encryption & bank level security
  • Advanced payroll features
  • Automated tasks
  • Automated taxes
  • Benefits management
  • Chat
  • Collaboration
  • Compensation management
  • Contractor management
  • Custom offer docs
  • Data encryption
  • Digital signature
  • Document storage
  • Employee database
  • Employee direct deposit
  • Employee health benefits
  • Employee management
  • Employee onboarding
  • Employee paystub access
  • HIPAA compliance
  • HR management
  • HSA, FSA, and Commuter benefits
  • Multiple pay rates
  • New hire reporting
  • Payroll management
  • QuickBooks integration
  • Reimbursement management
  • Reimbursement management
  • Retirement plan management
  • SSL security
  • Self-enrollment
  • Sick leave tracking
  • Surveys & feedback
  • Third party integration
  • Time clock integration
  • Time off requests
  • Vacation / leave tracking
  • Vacation tracking
  • Visual org charts
  • W-2s and 1099s
  • Workers compensation insurance

Benefits

Have time for more meaningful work.
We take care of all the heavy lifting, filing all local, state, and federal payroll taxes to sending employee paystubs and W-2s.

Enjoy a central hub for your employee records.
Gusto is the system of record for all your employee information. Onboarding new employees (I-9, W-4) is 100% online, along with easily managing and approving PTO and sick days.

Receive world-class customer care.
Our US-based care team of knowledgable and friendly payroll and benefits experts are available by phone, chat, and email.

Gusto FAQs

Below are some frequently asked questions for Gusto.

Q. What type of pricing plans does Gusto offer?

Gusto offers the following pricing plans:

Starting from: US$45,00/month

Pricing model: Subscription

Free Trial: Available

Three pricing plans are available:

Core: $39 per company + $6 per employee per month.

Complete: $39 per company + $12 per employee per month.

Concierge: $149 per company + $12 per employee per month.

Q. What are the main features of Gusto?

Gusto offers the following features:

  • 256bit SSL encryption & bank level security
  • Advanced payroll features
  • Automated tasks
  • Automated taxes
  • Benefits management
  • Chat
  • Collaboration
  • Compensation management
  • Contractor management
  • Custom offer docs
  • Data encryption
  • Digital signature
  • Document storage
  • Employee database
  • Employee direct deposit
  • Employee health benefits
  • Employee management
  • Employee onboarding
  • Employee paystub access
  • HIPAA compliance
  • HR management
  • HSA, FSA, and Commuter benefits
  • Multiple pay rates
  • New hire reporting
  • Payroll management
  • QuickBooks integration
  • Reimbursement management
  • Reimbursement management
  • Retirement plan management
  • SSL security
  • Self-enrollment
  • Sick leave tracking
  • Surveys & feedback
  • Third party integration
  • Time clock integration
  • Time off requests
  • Vacation / leave tracking
  • Vacation tracking
  • Visual org charts
  • W-2s and 1099s
  • Workers compensation insurance

Q. Who are the typical users of Gusto?

Gusto has the following typical customers:

Mid Size Business, Non Profit, Small Business

Q. What languages does Gusto support?

Gusto supports the following languages:

English

Q. What type of pricing plans does Gusto offer?

Gusto has the following pricing plans:

Subscription

Q. Does Gusto support mobile devices?

We do not have any information about what devices Gusto supports

Q. What other apps does Gusto integrate with?

Gusto integrates with the following applications:

Boomr, Deputy, FreshBooks, GoCo, QuickBooks Online, Receipt Bank, TSheets, Time Tracker, When I Work, Ximble

Q. What level of support does Gusto offer?

Gusto offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials