About MightyCall

MightyCall is a virtual phone system designed to help small businesses & entrepreneurs manage the customer expereience efficiently with a range of calling, customer care and team management features including visual call flow configuration, call forwarding and call recording, plus visual voicemail, call history, performance reports, and more. Facebook and Twitter integration enables users to stay in touch with customers via social networks.

Visual call flow configuration tools allow users to set their call flow with clear, easy and convenient flow charts, while call forwarding technology enables users to forward incoming calls to any number and device. Call ID and CNAME ensure business numbers appear when making and receiving calls. MightyCall also supports call queues, conference calls, and VIP/black-list call routing, as well as custom greetings, visual voicemail, and an auto attendant.

Available as a native iOS and Android mobile app, MightyCall gives users the flexibility to receive, review and respond to customer requests anytime, anywhere, via any mobile device. Designed for small businesses, MightyCall Mobile helps small business owners monitor and manage inbound requests from customers on the go. Users can make and receive calls, get alerted to new requests, instantly respond from their phone or re-assign the request to another team member.

Pricing starting from:

US$9,99/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of MightyCall

  • MightyCall enables users to handle all customer requests in one interface.
  • Manage and review team performance with MightyCall's performance reports.
  • Set call flows with clear, easy, and convenient flow charts.
  • Listen to voicemails, get notifications, and have transcripts sent to an email account.
  • Set personal and company greetings for different situations.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$9,99/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    MightyCall Software - MightyCall's VoIP
    MightyCall Software - Work from anywhere | MightyCall
    MightyCall Software - Call Routing | MightyCall
    MightyCall Software - Client Requests in One Place | MightyCall
    MightyCall Software - Team & Dashboard | MightyCall
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    MightyCall video
    MightyCall video
    MightyCall Software - MightyCall's VoIP MightyCall Software - Work from anywhere | MightyCall MightyCall Software - Call Routing | MightyCall MightyCall Software - Client Requests in One Place | MightyCall MightyCall Software - Team & Dashboard | MightyCall

    Features

    Total features of MightyCall: 48

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Automatic Call Distribution
    • Call Conferencing
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Queues
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Screening
    • Call Transfer
    • Caller ID
    • Communication Management
    • Conferencing
    • Contact Management
    • Email Management
    • Employee Directory
    • For Small Businesses
    • IVR / Voice Recognition
    • Interaction Tracking
    • Knowledge Base Management
    • Live Chat
    • Mobile Access
    • PBX
    • Performance Management
    • Purchasing & Receiving
    • Queue Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Ring Groups
    • SMS Messaging
    • Social Media Integration
    • Surveys & Feedback
    • Third Party Integrations
    • Unified Communications
    • Video Conferencing
    • Virtual Call Center
    • Virtual Extensions
    • VoIP
    • VoIP Connection
    • Voice Mail
    • Voicemail Transcription

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    Reviews

    Overall rating

    3,8 /5
    (91)
    Value for Money
    3,9/5
    Features
    3,7/5
    Ease of Use
    3,7/5
    Customer Support
    3,8/5

    Already have MightyCall?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 91
    Jordan H.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Packed with A Lot of Features

    Reviewed on 2020/02/06

    Pros

    The ability to auto record calls and easily configure menus was very helpful.

    Cons

    It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

    Response from Infratel

    Hey Jordan,

    Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!

    Timothy B.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Solid Low-Cost (no pay-per-minute)

    Reviewed on 2020/09/23

    We have not had any problems at all. Calls are easily identified. We can make calls from our...

    We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.

    Pros

    It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

    Cons

    I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.

    Alternatives Considered

    RingCentral MVP and Grasshopper

    Reasons for Choosing MightyCall

    GV did not offer enough features

    Switched From

    Google Voice

    Reasons for Switching to MightyCall

    Price, Unlimited Minutes, ease of use and setup, best vanity number available for us at the time

    Response from Infratel

    Hey Timothy,

    Glad to hear the service is going well for you. Regarding the wait times, how has your experience using call queues been? Is that not helping keep customers on the line waiting enough?

    Marisa E.
    Overall rating
    • Industry: Management Consulting
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Seemed Promising But...

    Reviewed on 2020/02/11

    On the plus side, people know that it's a business call. It's cheaper than what we had.

    On the...

    On the plus side, people know that it's a business call. It's cheaper than what we had.

    On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day.

    And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.

    Pros

    It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

    Cons

    There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable.

    I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue.

    There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

    Alternatives Considered

    Grasshopper

    Reasons for Choosing MightyCall

    They were way too expensive and we were almost an entirely remote team. Didn't need desk phones anymore since we're all using our cell phones.

    Reasons for Switching to MightyCall

    It was cheaper.

    Response from Infratel

    Hey Marisa,

    We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business.

    ~regards

    Eric C.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Small service company implementation of Mighty Call

    Reviewed on 2021/09/17

    Pros

    We utilize mighty call to manage all of our inbound and outbound call center activities. We run it through VOIP Phones and utilize the call user management to share the incoming phone load. The options and features are outstanding. The user support through chat is outstanding as well. The assistants are very knowledgeable of the product and always provide all the support we need. We transferred over from another voip company a few years ago and it was an excellent move.

    Cons

    Not at this time. Some of the options allowed for the que management are not allowed when inbound calls are set to a group ( ex. hold options etc.) we would like to see that changed. Also, many times the texting feature inbound and outbound does not work properly.

    Response from Infratel

    Hey Eric,

    It's great to hear you are so satisfied with the move to MightyCall. We'll look into the texting feature possibly having some issues for you.

    Lindsay B.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Inexpensive and functional

    Reviewed on 2021/09/14

    Customer service before setting this up and after has been helpful. It was easy to set up and we...

    Customer service before setting this up and after has been helpful. It was easy to set up and we haven't had any issues since.

    Pros

    The price for our non-profit is perfect. We got rid of our desktop phones and everyone uses their cell phone or computer. Easy to set up. Great customer service. Number of Users and extensions.

    Cons

    I have not encountered any problems yet.

    Alternatives Considered

    Talkroute

    Reasons for Choosing MightyCall

    Cost

    Reasons for Switching to MightyCall

    Number of users and extensions. Non-profit pricing.

    Response from Infratel

    Hey Lindsay,

    We're thrilled to hear the system has been working so well for you! Best of luck continuing to run your Non-profit!

    Showing 5 reviews of 91 Read all reviews

    MightyCall FAQs

    Below are some frequently asked questions for MightyCall.

    MightyCall offers the following pricing plans:

    • Starting from: US$9,99/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Small Team: $9 per month / user for 1 000 minutes, 2 toll free or local numbers and all basic VoIP features Business: $15 per month / user for unlimited minutes & 2 toll free or local numbers and advanced VoIP features Enterprise: custom pricing for big teams

    MightyCall has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    MightyCall supports the following languages:

    English

    MightyCall supports the following devices:

    Android (Mobile), iPhone (Mobile)

    MightyCall integrates with the following applications:

    Wix, WordPress, X-Cart

    MightyCall offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for MightyCall.