MightyCall

Virtual Phone System for small businesses

3,8 /5 (77 reviews) Write a Review!

MightyCall Overview

What is MightyCall?

MightyCall is a virtual phone system designed to help small businesses & entrepreneurs manage the customer expereience efficiently with a range of calling, customer care and team management features including visual call flow configuration, call forwarding and call recording, plus visual voicemail, call history, performance reports, and more. Facebook and Twitter integration enables users to stay in touch with customers via social networks.

Visual call flow configuration tools allow users to set their call flow with clear, easy and convenient flow charts, while call forwarding technology enables users to forward incoming calls to any number and device. Call ID and CNAME ensure business numbers appear when making and receiving calls. MightyCall also supports call queues, conference calls, and VIP/black-list call routing, as well as custom greetings, visual voicemail, and an auto attendant.

Available as a native iOS and Android mobile app, MightyCall gives users the flexibility to receive, review and respond to customer requests anytime, anywhere, via any mobile device. Designed for small businesses, MightyCall Mobile helps small business owners monitor and manage inbound requests from customers on the go. Users can make and receive calls, get alerted to new requests, instantly respond from their phone or re-assign the request to another team member.

MightyCall Overview

Pricing

Starting from
US$19,99/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $19.99/month for 1 000 minutes & 2 toll free or local numbers
Standard: $39.99/month for unlimited minutes & 5 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support.
Ultimate: $99.99/month for unlimited minutes & 10 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support, API


MightyCall Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

MightyCall video MightyCall screenshot: MightyCall screenshot: MightyCall screenshot: MightyCall screenshot: MightyCall screenshot: MightyCall screenshot: MightyCall screenshot:

MightyCall Reviews

MightyCall Reviews

Overall rating
3,8
/
5
Excellent
32

Very good
22

Average
10

Poor
5

Terrible
8

Value for Money
3,9
Features
3,8
Ease of Use
3,8
Customer Support
3,8
70% recommended this app
Jordan H.

Packed with A Lot of Features


Timothy B.

Solid Low-Cost (no pay-per-minute)

We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.


Marisa E.

Seemed Promising But...

On the plus side, people know that it's a business call. It's cheaper than what we had.

On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day.

And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.


Anna B.

Pleased With MightyCall

It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.


Charles M.

MightCall killed the Automated Telemarketers

Overall, I'm mostly pleased.


Jordan H.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Packed with A Lot of Features

Used Daily for 1+ year
Reviewed on 2020/02/06
Review Source: Capterra

Pros

The ability to auto record calls and easily configure menus was very helpful.

Cons

It would be nice to be able to control call groups more than just having a list and also it would be nice to have the good music not start over every time someone is on hold but continuously play so that when put on hold they jumped in where it was.

Response from Infratel

Hey Jordan,

Thanks for the review! We will look into various technical possibilities for extending call group flexibility within the system!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Timothy B.
Industry: Retail
Company size: 2-10 Employees

Solid Low-Cost (no pay-per-minute)

Used Daily for 1-5 months
Reviewed on 2020/09/23
Review Source: Capterra

We have not had any problems at all. Calls are easily identified. We can make calls from our toll-free number. Quality is perfect. No complaints.

Pros

It made it super easy to find a toll free vanity number. The cost was better than other providers and their plans are for an unlimited amount of minutes. The setup is very easy to do and intuitive. We were able to do a lot of very nice things with our phone system to make us sound like a huge company. Customer service was always right on, quick, and friendly.

Cons

I wished there was a way that customers who called (while all lines were busy) could just wait forever until someone was available. Apparently, this is an expensive feature and the only softwares I found that could do this were exponentially more expensive. Also, I would have liked to be able to just type a script in the prompts and have a friendly voice read them for me. I think they offered voice over service, but with a fee.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Marisa E.
Industry: Management Consulting
Company size: 11-50 Employees

Seemed Promising But...

Used Daily for 1+ year
Reviewed on 2020/02/11
Review Source: Capterra

On the plus side, people know that it's a business call. It's cheaper than what we had.

On the downside, we kept getting a missed call notification every single time someone got to our phone tree and hung up. I had to tell my team to just shut off their notifications and just have it email them if they got a voicemail because otherwise we were getting so many of these notifications every day.

And then the no-vacation mode thing really screwed some stuff up a few times. We ended up having to have that person get a Google Voice number to set as their Mighty Call number and then transfer their GV to another coworker because we couldn't do it within their system. Let's face it, people take vacations. People are out of the office sometimes. Seems pretty crazy to not have some way to forward that person's calls.

Pros

It was a lot cheaper than what we were using. We also liked the idea of the app because it meant that we could tell that it was a business call vs. a personal call which is something we couldn't do with our previous software.

Cons

There is no vacation mode. I used to be able to forward one of my coworker's extensions to another coworker while they were out of the office but I can't do that anymore. Which means that when one of our sales people is out of the office on vacation, all of those calls just go to voicemail. Which, in a small business, really isn't acceptable.

I actually asked your customer service about this one day (on a day when I really needed this feature to work) and was told that not only could I not do it but that it wasn't essential for our business. Which was uncalled for and frankly untrue.

There needs to be some way to temporarily transfer someone extension to someone else or enable a vacation mode and it automatically transfers calls to another person or something.

Response from Infratel

Hey Marisa,

We're sorry to hear your customer service experience was so unhelpful. We appreciate you giving the service a chance and are sorry the lack of options for rerouting calls to an employee on vacation cost your business.

~regards

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Anna B.
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

Pleased With MightyCall

Used Daily for 1+ year
Reviewed on 2020/02/11
Review Source: Capterra

It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.

Pros

MightyCall is very diverse/flexible when it comes to setting up call flow. You can set specific client groups to ring to different users, set up voice instructions to direct callers to the appropriate person, accept and send texts from your cell phone using the MC app. It is easy to share voicemails, etc with other users.

Cons

I have never been able to get the app to fully function. I like the idea of having my phone ring a different tone so I am aware it's a business call, but the only way to do that is to have it ring through the app. Maybe it is my phone, but the app disconnects sometimes and I miss a call without it ever ringing. I go around this by having it ring directly to my cell. Never miss a call.

Response from Infratel

Hey Anna,

We're glad you enjoy MightyCall. Regarding the app, are you using the Android or Ios version? We can look into it.

~regards

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Charles M.
Industry: Entertainment
Company size: 2-10 Employees

MightCall killed the Automated Telemarketers

Used Daily for 1+ year
Reviewed on 2020/02/24
Review Source: Capterra

Overall, I'm mostly pleased.

Pros

I like that it got rid of the automated phone calls.

Cons

I really want some answering service options. I like ringing all employees at once, then after a certain time, it would ring an answering service, or even my phone after all the employees. I would switch my other business today if this existed. Also, you cannot 'complete' items from History tab in the IOS app. I can only choose 'complete' from the dashboard. I don't like this.

Response from Infratel

Hey Charles,

Thanks for taking the time to leave a review. Regarding the inability to complete items in the history tab, we're in the process of overhauling and adding more options when sorting/organizing call history, so soon enough that problem should be resolved. In the meantime, good luck with business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,7/10
Based on 77 user ratings
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MightyCall Pricing

MightyCall Pricing

Starting from
US$19,99/month
Free Trial
Subscription
Value for money

Basic: $19.99/month for 1 000 minutes & 2 toll free or local numbers
Standard: $39.99/month for unlimited minutes & 5 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support.
Ultimate: $99.99/month for unlimited minutes & 10 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support, API

Basic: $19.99/month for 1 000 minutes & 2 toll free or local numbers
Standard: $39.99/month for unlimited minutes & 5 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support.
Ultimate: $99.99/month for unlimited minutes & 10 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support, API

Value for Money
3,9/5
Based on 77 user ratings
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MightyCall Features

MightyCall Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
3,8/5
Based on 77 user ratings
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Categories

Additional information for MightyCall

Additional information for MightyCall

Key features of MightyCall

  • 24hr auto attendant/receptionist
  • API integration
  • Activity Tracking
  • Activity dashboard
  • Activity queue
  • Android & iOS mobile application
  • Automatic call distribution
  • Automatic lead distribution
  • Automatic notifications
  • Available/DND statuses
  • Call Reporting
  • Call forwarding
  • Call history
  • Call list management
  • Call recording
  • Call routing
  • Call transfer
  • Caller ID
  • Caller ID & CNAME
  • Communication management
  • Conference calls
  • Contact history
  • Custom call menus
  • Custom extensions/dial by extension
  • Custom greeting
  • Customer history
  • Dashboard
  • Email integration
  • Email notifications
  • Email request
  • Facebook/Twitter integration
  • Historical Analysis
  • IVR / voice recognition
  • Integrated to-do list
  • Integration API
  • International forwarding for extensions
  • Mobile integration
  • Music on hold
  • Online web app
  • Performance management
  • Performance reports
  • Queue manager
  • Receiving
  • Ring groups & group call lerts
  • Separated voicemail per employee
  • Social media tracker
  • Softphone to make & receive calls
  • Task management
  • Text messages
  • Ticket management
  • Toll free or local vanity numbers
  • Unlimited extensions
  • VIP/black-list call routing
  • Visual call flow configuration
  • Visual voicemail
  • Voice mail
  • Voicemail & transcription
  • Voicemail to text transcriptions
  • WebPhone
  • Widgets

Benefits

  • MightyCall enables users to handle all customer requests in one interface.
  • Manage and review team performance with MightyCall's performance reports.
  • Set call flows with clear, easy, and convenient flow charts.
  • Listen to voicemails, get notifications, and have transcripts sent to an email account.
  • Set personal and company greetings for different situations.

  • MightyCall FAQs

    MightyCall FAQs

    Below are some frequently asked questions for MightyCall.

    Q. What type of pricing plans does MightyCall offer?

    MightyCall offers the following pricing plans:

    Starting from: US$19,99/month

    Pricing model: Subscription

    Free Trial: Available

    Basic: $19.99/month for 1 000 minutes & 2 toll free or local numbers Standard: $39.99/month for unlimited minutes & 5 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support. Ultimate: $99.99/month for unlimited minutes & 10 toll free or local numbers, call recording, voice-to-text, deskphone & softphone support, API

    Q. What are the main features of MightyCall?

    MightyCall offers the following features:

    • 24hr auto attendant/receptionist
    • API integration
    • Activity Tracking
    • Activity dashboard
    • Activity queue
    • Android & iOS mobile application
    • Automatic call distribution
    • Automatic lead distribution
    • Automatic notifications
    • Available/DND statuses
    • Call Reporting
    • Call forwarding
    • Call history
    • Call list management
    • Call recording
    • Call routing
    • Call transfer
    • Caller ID
    • Caller ID & CNAME
    • Communication management
    • Conference calls
    • Contact history
    • Custom call menus
    • Custom extensions/dial by extension
    • Custom greeting
    • Customer history
    • Dashboard
    • Email integration
    • Email notifications
    • Email request
    • Facebook/Twitter integration
    • Historical Analysis
    • IVR / voice recognition
    • Integrated to-do list
    • Integration API
    • International forwarding for extensions
    • Mobile integration
    • Music on hold
    • Online web app
    • Performance management
    • Performance reports
    • Queue manager
    • Receiving
    • Ring groups & group call lerts
    • Separated voicemail per employee
    • Social media tracker
    • Softphone to make & receive calls
    • Task management
    • Text messages
    • Ticket management
    • Toll free or local vanity numbers
    • Unlimited extensions
    • VIP/black-list call routing
    • Visual call flow configuration
    • Visual voicemail
    • Voice mail
    • Voicemail & transcription
    • Voicemail to text transcriptions
    • WebPhone
    • Widgets

    Q. Who are the typical users of MightyCall?

    MightyCall has the following typical customers:

    Small Business, Freelancers, Mid Size Business

    Q. What languages does MightyCall support?

    MightyCall supports the following languages:

    English

    Q. What type of pricing plans does MightyCall offer?

    MightyCall has the following pricing plans:

    Subscription

    Q. Does MightyCall support mobile devices?

    MightyCall supports the following devices:

    Android, iPhone

    Q. What other apps does MightyCall integrate with?

    MightyCall integrates with the following applications:

    Wix, Wordpress, X-Cart

    Q. What level of support does MightyCall offer?

    MightyCall offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials