MightyCall

About MightyCall
MightyCall's Call Center solution offers a unique blend of adaptability and efficiency. Its customizable settings are tailored to meet your specific business communication needs. Navigating the extensive suite of call center management features is a breeze, thanks to our modern, intuitive interface.
Key features of our solution include:
- Real-time feedback tools for on-the-spot coaching and quality monitoring.
- Supervisor Workspace for streamlined management of call center operations.
- Detailed Agent Reports to facilitate performance analysis and improvement.
- Efficient Call Handling Features such as Call Transfers, Tracking, and Notes.
- Multi-level IVR systems, allowing efficient call routing.
Besides these, we also offer Queue Callback, Automatic Call Distribution (ACD), Business Hours settings, and Voicemail Transcripts. And of course, our dedicated customer support team is always available to assist with any queries, concerns, or troubleshooting needs.
Key benefits of MightyCall
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Reviews
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- Industry: Management Consulting
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Review Source
Overall rating
Easily the best Voice system out there
Reviewed on 2014/09/18
This has enourmously helped my business. Being able to take calls from wherever I am, not having to...
This has enourmously helped my business. Being able to take calls from wherever I am, not having to be tied down to the office is so freeing.
Pros
-Great value
-Easy peasy to set up
-Support is great (they even gave me a discount)
Cons
-No SMS support.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mighty Call Ease of Use
Reviewed on 2022/08/05
So far I have been using the software for more than a year now. There are some parts that need more...
So far I have been using the software for more than a year now. There are some parts that need more improvement but overall the software is functioning the way it is intended to be which helps me complete my task on a daily basis.
Pros
What I like most is that I could easily backtrack and listen to all calls using the call recording function and we also received an email on every voice mail that was left on the system it also provides a transcription of the call.
Cons
The only issue that I experience is where certain calls where the audio is not that good though it only happens once in a while particularly when I am calling the rural area.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
cost needs to match production of app
Reviewed on 2021/11/02
Pros
its a great concept everything form the unique way to route calls etc.
Cons
It is a great concept but for how much it cost it should be alot smoother and a lot less glitchy. Been having alot of issues with calls not coming through also text not being received by clients. There should also be alot more options in the different tabs like text phone calls etc... Cause for one clients can't send pics a really big downfall. Navigation in the app is not very user friendly. When looking up text one text will come up from text but not all text which is weird also if a text is to long I have to send 2 which I don't understand. At the price of $25 month I can see but not at the price of $50 month we pay no not at all is it justified!
My honest review app and system needs work!
Jason Newman
Subvision Inc
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Small service company implementation of Mighty Call
Reviewed on 2021/09/17
Pros
We utilize mighty call to manage all of our inbound and outbound call center activities. We run it through VOIP Phones and utilize the call user management to share the incoming phone load. The options and features are outstanding. The user support through chat is outstanding as well. The assistants are very knowledgeable of the product and always provide all the support we need. We transferred over from another voip company a few years ago and it was an excellent move.
Cons
Not at this time. Some of the options allowed for the que management are not allowed when inbound calls are set to a group ( ex. hold options etc.) we would like to see that changed. Also, many times the texting feature inbound and outbound does not work properly.
Response from CallCurrent
Hey Eric,
It's great to hear you are so satisfied with the move to MightyCall. We'll look into the texting feature possibly having some issues for you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pleased With MightyCall
Reviewed on 2020/02/11
It works great for our company in that we are a small business and utilize a virtual receptionist....
It works great for our company in that we are a small business and utilize a virtual receptionist. With MightyCall I am able to have the phone ring to our office for a set number of seconds and if no-one answers it rings to our virtual receptionist. We never miss a call, even with being a small company.
Pros
MightyCall is very diverse/flexible when it comes to setting up call flow. You can set specific client groups to ring to different users, set up voice instructions to direct callers to the appropriate person, accept and send texts from your cell phone using the MC app. It is easy to share voicemails, etc with other users.
Cons
I have never been able to get the app to fully function. I like the idea of having my phone ring a different tone so I am aware it's a business call, but the only way to do that is to have it ring through the app. Maybe it is my phone, but the app disconnects sometimes and I miss a call without it ever ringing. I go around this by having it ring directly to my cell. Never miss a call.
Response from CallCurrent
Hey Anna,
We're glad you enjoy MightyCall. Regarding the app, are you using the Android or Ios version? We can look into it.
~regards
MightyCall FAQs
Below are some frequently asked questions for MightyCall.Q. What type of pricing plans does MightyCall offer?
MightyCall offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Subscription
- Free Trial: Available
1. Core - Advanced business phone system $15 user/mo, billed monthly 3-user minimum 2. Pro - Intelligent cloud call center $23 user/mo, billed monthly 3-user minimum 3. Power - Call center solution powered by auto dialer $30 user/mo, billed annually 3-user minimum 4. Enterprise - Customized package for your business needs $50 user/mo, billed monthly 5-user minimum
Q. Who are the typical users of MightyCall?
MightyCall has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does MightyCall support?
MightyCall supports the following languages:
English
Q. Does MightyCall support mobile devices?
MightyCall supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does MightyCall integrate with?
MightyCall integrates with the following applications:
HubSpot CRM, Salesforce Starter, WordPress, X-Cart, Zapier
Q. What level of support does MightyCall offer?
MightyCall offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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