CiviCRM
About CiviCRM
CiviCRM is a cloud-based, open source constituent relationship management (CRM) system developed specifically to address the needs of nonprofit, civic sector and association-based organizations.
CiviCRM is open-source, highly customizable and free to use and develop. CiviCRM offers a variety of tools such as online and offline fundraising, grant tracking, event planning, donor and member management, advocacy campaigns, case management, communications and bulk email and more. You can have unlimited users and contacts and CiviCRM stores all data, contact information in one place. Getting data into and out of CiviCRM is easier than ever with Form Builder and Search Kit.
CiviCRM software integrates directly with WordPress, Drupal and Joomla content management systems. It is used worldwide and is localized in over 20 languages, including Chinese, Dutch, English, French, German, Italian, Japanese, Russian and Swedish.
Key benefits of CiviCRM
Ownership of your data
Use by itself or integrate seamlessly into Drupal, WordPress, Joomla or Backdrop
Designed exclusively for nonprofits and associations
Supported by thousands of people around the world
Fully customizable and expandable
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- Industry: Internet
- Company size: 2–10 Employees
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Our go-to for Associations and others
Reviewed on 2016/05/20
CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for...
CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox.
It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events.
CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause.
We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users.
The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply.
Pros
Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.
Cons
It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.
- Industry: Libraries
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 8.0 /10
serves its purpose
Reviewed on 2022/10/03
Overall, it's done what we've needed it to do, reliably, for a long time.
Overall, it's done what we've needed it to do, reliably, for a long time.
Pros
We've used CiviCRM for years to handle all of our even registrations. While it may not be the slickest thing out there, it's been very capable of taking on this task.
Cons
This may or may not be a con for some, but it's been largely unchanged for years. The consistency makes it pretty easy to use, but it's probably aging a bit.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Likelihood to recommend 6.0 /10
Not suitable for small not-for-profits
Reviewed on 2024/12/12
I recently set up civiCRM on a wordpress site as my contribution for a small not-for-profit in my...
I recently set up civiCRM on a wordpress site as my contribution for a small not-for-profit in my small remote town. My experience was that (free) on-line support for set up and use of the software was scant and mostly out-of-date. The civi written instructions assume detailed IT knowledge. Although I did manage to set up civi on a hosted-site and it was functioning well, I decided not to procede with it for my group.
It seems that the software is prone to "glitches" that can become time-comsuming to troubleshoot. In the end, the software maintemance was beyond our group's technical and financial resources.
Pros
I love that CiviCRM is an open-source community project aiming to assist not-for-profit community groups. Becoming part of this project is a great way for coders and IT professionals to give back to their communities across the world.
When it is set up and fully funcitioning, the software offers everything that a not-for-profie organisation needs to recruit and manage volunteers, to organise events and to fund-raise.
Cons
The software is more complex than the needs of a small group with few volunteers. Although open-source, the set, up, running and maintenance of the software is not cheap. It is not accessible for a small organisation without IT support or the budget to outsource.
Even with IT support, organisations need to spend significant effort to train staff in the use of the platform. This can be an additional financial cost.
- Industry: Religious Institutions
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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- Ease of Use
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- Likelihood to recommend 6.0 /10
Great potential and features
Reviewed on 2020/10/14
Pros
The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across.
Cons
The user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
On-the-go solution to manage elections campaign and manage data responses.
Reviewed on 2021/12/10
Pros
CiviCRM allowed me to manage as many as possible thanks to the registration forms, follow up with the CRM and customize your preferences. With the Reports module I was able to obtain voting statistics and focus on undecided voters. An agile solution of multiple applications. Connected to my Joomla Portal.
Cons
I had problems connecting to my big data server to process the collected information together with other databases. Specifically Kafka.
CiviCRM FAQs
Below are some frequently asked questions for CiviCRM.Q. What type of pricing plans does CiviCRM offer?
CiviCRM offers the following pricing plans:
- Starting from: US$0.00
- Pricing model: Free Version
- Free Trial: Available
the basic plan is $10, the standard is $25, and the pro plan is $50 a month, with each one sequentially suited for larger organizations.
Q. Who are the typical users of CiviCRM?
CiviCRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CiviCRM support?
CiviCRM supports the following languages:
Bulgarian, Chinese, Croatian, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese
Q. Does CiviCRM support mobile devices?
CiviCRM supports the following devices:
Q. What other apps does CiviCRM integrate with?
CiviCRM integrates with the following applications:
PayPal, Stripe, authorize.net, iATS
Q. What level of support does CiviCRM offer?
CiviCRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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