CiviCRM

Open source CRM for nonprofits, civic sector & advocacy orgs

About CiviCRM

"CiviCRM
is a web-based, open source, Constituent Relationship Management (CRM)
software Created to be used by non-profit organizations.
Being
a non profit open source app itself, CiviCRM understands the most
important thing that non-profits are required to do, and that is
creating and nurturing the relationship between themselves and their
constituents. This takes a little more than just collecting constituent
data- it’s really about keeping good relations with your supporters over
long periods of time.
To
Address this, CiviCRM made a strong web-based, open source, easy to
use, CRM to accomplish the highest expectations of anyone who uses it.
Unlike proprietary software, CiviCRM listens to it’s users and each
update addresses the real needs of the people who use it.
Given
a whole slew of features to sink their teeth into, organizations can
easily accomplish their goals via CiviCRM through
contact/event/member/case management, fundrasing, mass e-mail marketing,
peer-to-peer campaigns, and much much more.
CiviCRM
supports over 20 languages including: Chinese (Taiwan, China), Dutch,
English (Australia, Canada, U.S., UK), French (France, Canada), German,
Italian, Japanese, Russian, and Swedish."

Pricing starting from:

US$10,00/month

  • Free Trial
  • Free Version
  • Subscription
  • Open Source

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

Supported Languages

Chinese, Danish, Dutch, English, French and 9 others, German, Italian, Japanese, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese

Pricing starting from:

US$10,00/month

  • Free Trial
  • Free Version
  • Subscription
  • Open Source

Features

Total features of CiviCRM: 34

  • Alumni Management
  • Attendance Tracking
  • CRM
  • Campaign Management
  • Case Management
  • Contact Management
  • Contribution Tracking
  • Demographic Data
  • Donation Tracking
  • Donor Management
  • Donor Targeting
  • Email Marketing
  • Event Calendar
  • Event Management
  • For Democrats
  • For Political Campaigns
  • For Republicans
  • Fundraising Management
  • Gift Matching Management
  • Grant Management
  • Mapping
  • Member Directory
  • Membership Management
  • Mobile Giving
  • Online Payments
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Recurring Giving
  • Registration Management
  • Reporting & Statistics
  • Staff Management
  • Volunteer Management
  • Voter Database

Alternatives

NationBuilder

3,8
#1 Alternative to CiviCRM
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Raklet

4,8
#2 Alternative to CiviCRM
Raklet is a community management platform which offers tools like unlimited contacts, automated messages, online...

Revv

4,3
#3 Alternative to CiviCRM
Revv is a fundraising platform with a powerful fundraising page builder & donor management features including one-click...

Neon CRM

4,4
#4 Alternative to CiviCRM
Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and...

Reviews

Overall rating

4,2 /5
(33)
Value for Money
4,4/5
Features
4,1/5
Ease of Use
3,7/5
Customer Support
3,7/5

Already have CiviCRM?

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Showing 5 reviews of 33
Jonathan L.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Our go-to for Associations and others

Reviewed on 2016/05/20

CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for...

CiviCRM integrates CRM functions for associations, affiliation groups and others as an add-on for the top GPL content management systems WordPress, Joomla and Drupal. We have been installing and hosting CiviCRM for several years and it has become a standard part of our toolbox.

It is especially strong on event registration and membership management. CiviMail does an excellent job with bounce and subscription management, but it's not as user friendly as a service like MailChimp or Constant Contact for HTML mail composition. CiviContribute handles payments for memberships, donations and events.

CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause.

We have used CiviCRM for projects ranging from an international arts group to our son's Boy Scout troop. We have used it for camping registrations and conference registrations for thousands of users.

The real gem, as in any CRM tool are the reporting tools. You can pull membership, attendance or other reports in minutes. Think of a data related question and get an answer quickly and simply.

Pros

Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.

Cons

It's not an intuitive tool. You need to learn the logic of CiviCRM to get things done. It's not hard, but I wouldn't give it to a client without a few explanations and probably training.

Youssef Y.
Overall rating
  • Industry: Religious Institutions
  • Company size: 501-1 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great potential and features

Reviewed on 2020/10/14

Pros

The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across.

Cons

The user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof.

Alex M.
Overall rating
  • Industry: Religious Institutions
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

A versatile but clunky CRM software

Reviewed on 2016/07/22

Pros

CiviCRM is extremely versatile and customizable. We use it to produce letters to donors and large mailing lists for various functions. If you have a fair amount of technical web knowledge, you can integrate your database with other online software like MailChimp. It is also FREE!

Cons

CiviCRM is pretty clunky and not pleasing to the eye. While you can segment your database in almost any way with the search features, it's often nearly impossible to know which version of the search interface you should use: Advanced Search? Search Builder? Full-text Search???????

Chelsea S.
Overall rating
  • Industry: Environmental Services
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A wonderful experience with CiviCRm

Reviewed on 2016/04/26

Pros

I work for a very small and relatively new non-profit organization and CiviCRM has been the perfect combination of intuitive/ user-friendly, as well as adaptive to our unique needs as we continue to define our direction, expand our scope, and grow to reach a larger audience. Civi has allowed us to track and maintain well-rounded profiles of our constituents, donors, participants, and volunteers -- many of whom fit into multiple of these categories. I have a lot left to learn about Civi and when I get stumped, I can almost always find the answer in the forums online or through our vendor.

Cons

I've had the most difficulty with CiviCRM integrating into our Mailchimp account and newsletter. Overall, it's worked quite well but there have been several glitches and several times where the solution or steps to take to fix a problem were not at all obvious (to me, at least!).

Shirley D.
Overall rating
  • Industry: Environmental Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

High functionality at low costs

Reviewed on 2017/07/26

Very functional so long as you don't need something new

Very functional so long as you don't need something new

Pros

Cost -- our volunteer run organization could afford it (we pay for hosting which includes administrator and user coaching)
Highly functional and generally very easy to use
Very flexible with extensions that are much more advanced than found in cost-comparable products -- membership, events, etc.
Very good API
Ability to fully get all data out of it

Cons

Import of large quantities of data using supplied import procedures is painful at best. That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee.
While existing reports are easy to use, creating truly new ones is nearly impossible (need to create a new extension)
Sadly lacking documentation on creating extensions

Showing 5 reviews of 33 Read all reviews

CiviCRM FAQs

Below are some frequently asked questions for CiviCRM.

CiviCRM offers the following pricing plans:

  • Starting from: US$10,00/month
  • Pricing model: Free, Subscription, Open Source
  • Free Trial: Available

the basic plan is $10, the standard is $25, and the pro plan is $50 a month, with each one sequentially suited for larger organizations.

We do not have any information about CiviCRM features

CiviCRM has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

CiviCRM supports the following languages:

Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese

CiviCRM supports the following devices:

We do not have any information about what integrations CiviCRM has

CiviCRM offers the following support options:

Email/Help Desk, 24/7 (Live rep), Chat

Related categories

See all software categories found for CiviCRM.