CiviCRM

CiviCRM

Open source CRM for nonprofits, civic sector & advocacy orgs

4.4/5 (23 reviews)

CiviCRM Overview

"CiviCRM
is a web-based, open source, Constituent Relationship Management (CRM)
software Created to be used by non-profit organizations.
Being
a non profit open source app itself, CiviCRM understands the most
important thing that non-profits are required to do, and that is
creating and nurturing the relationship between themselves and their
constituents. This takes a little more than just collecting constituent
data- it’s really about keeping good relations with your supporters over
long periods of time.
To
Address this, CiviCRM made a strong web-based, open source, easy to
use, CRM to accomplish the highest expectations of anyone who uses it.
Unlike proprietary software, CiviCRM listens to it’s users and each
update addresses the real needs of the people who use it.
Given
a whole slew of features to sink their teeth into, organizations can
easily accomplish their goals via CiviCRM through
contact/event/member/case management, fundrasing, mass e-mail marketing,
peer-to-peer campaigns, and much much more.
CiviCRM
supports over 20 languages including: Chinese (Taiwan, China), Dutch,
English (Australia, Canada, U.S., UK), French (France, Canada), German,
Italian, Japanese, Russian, and Swedish."

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English and 9 others, French, German, Italian, Japanese, Norwegian, Portuguese, Russian, Spanish, Swedish

CiviCRM Reviews

Overall rating
4.4/5
91% positive reviews
10
Excellent
11
Very good
1
Average
1
Poor
0
Terrible
Chelsea S.

A wonderful experience with CiviCRm

Reviewed on 2016/04/26
Review Source: SoftwareAdvice

Pros

I work for a very small and relatively new non-profit organization and CiviCRM has been the perfect combination of intuitive/ user-friendly, as well as adaptive to our unique needs as we continue to define our direction, expand our scope, and grow to reach a larger audience. Civi has allowed us to track and maintain well-rounded profiles of our constituents, donors, participants, and volunteers -- many of whom fit into multiple of these categories. I have a lot left to learn about Civi and when I get stumped, I can almost always find the answer in the forums online or through our vendor.

Cons

I've had the most difficulty with CiviCRM integrating into our Mailchimp account and newsletter. Overall, it's worked quite well but there have been several glitches and several times where the solution or steps to take to fix a problem were not at all obvious (to me, at least!).

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Shirley D.

High functionality at low costs

Used Weekly for 2+ years
Reviewed on 2017/07/26
Review Source: SoftwareAdvice

Very functional so long as you don't need something new

Pros

Cost -- our volunteer run organization could afford it (we pay for hosting which includes administrator and user coaching)
Highly functional and generally very easy to use
Very flexible with extensions that are much more advanced than found in cost-comparable products -- membership, events, etc.
Very good API
Ability to fully get all data out of it

Cons

Import of large quantities of data using supplied import procedures is painful at best. That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee.
While existing reports are easy to use, creating truly new ones is nearly impossible (need to create a new extension)
Sadly lacking documentation on creating extensions

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Alex M.

A versatile but clunky CRM software

Reviewed on 2016/07/22
Review Source: SoftwareAdvice

Pros

CiviCRM is extremely versatile and customizable. We use it to produce letters to donors and large mailing lists for various functions. If you have a fair amount of technical web knowledge, you can integrate your database with other online software like MailChimp. It is also FREE!

Cons

CiviCRM is pretty clunky and not pleasing to the eye. While you can segment your database in almost any way with the search features, it's often nearly impossible to know which version of the search interface you should use: Advanced Search? Search Builder? Full-text Search???????

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

5.0/10
Nicolas G.

The best CRM for nonprofits, and it's free!

Reviewed on 2016/04/12
Review Source: SoftwareAdvice

Pros

The depth and breadth of functionality is staggering, and the community provides extensions that enrich the product even more. The software is highly configurable and can be adapted to almost any nonprofit organization's needs. And if a feature is not there, you can always add it as the full source code is available.

Cons

Setup and administration is quite technical, documentation is extensive but could still be improved. Users will feel lost at first due to the richness of the software, but with a little hand holding will get the gist of it and start exploring.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Steve K.

Powerful Contact Management for Nonprofits

Reviewed on 2015/05/14
Review Source: SoftwareAdvice

Pros

CiviCRM is open source. There is no cost in getting started if you have the expertise yourself. There is also an excellent Eco-system of vendors that install, upgrade, migrate, extend and support CiviCRM.

Cons

Because the product is open source is lacking some of the features that other CRMs have. That said there is a large library of extensions and material on the Internet to help you make CiviCRM do everything you want it to.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10

CiviCRM Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Open Source
Subscription
Value for money

the basic plan is $10, the standard is $25, and the pro plan is $50 a month, with each one sequentially suited for larger organizations.

CiviCRM Features

  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Social Media Integration
  • Third Party Integration

Additional information for CiviCRM

Key features of CiviCRM

  • Advocacy campaign management
  • Case management
  • Communications
  • Contact management
  • Contributions
  • Events
  • Members
  • Peer-To-Peer Fundraisers

CiviCRM FAQs

Below are some frequently asked questions for CiviCRM.

Q. What type of pricing plans does CiviCRM offer?

CiviCRM offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Open Source, Subscription

Free Trial: Not Available

the basic plan is $10, the standard is $25, and the pro plan is $50 a month, with each one sequentially suited for larger organizations.

Q. What are the main features of CiviCRM?

CiviCRM offers the following features:

  • Advocacy campaign management
  • Case management
  • Communications
  • Contact management
  • Contributions
  • Events
  • Members
  • Peer-To-Peer Fundraisers

Q. Who are the typical users of CiviCRM?

CiviCRM has the following typical customers:

Non Profit, Public Administrations

Q. What languages does CiviCRM support?

CiviCRM supports the following languages:

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Norwegian, Portuguese, Russian, Spanish, Swedish

Q. What type of pricing plans does CiviCRM offer?

CiviCRM has the following pricing plans:

Open Source, Subscription

Q. Does CiviCRM support mobile devices?

We do not have any information about what devices CiviCRM supports

Q. What other apps does CiviCRM integrate with?

CiviCRM integrates with the following applications:

CallHub, Flipcause

Q. What level of support does CiviCRM offer?

CiviCRM offers the following support options:

Online Support, Video Tutorials