AgoraPulse

Easy-to-use social media management for teams and agencies

About AgoraPulse

With Agorapulse, businesses can manage their <b>social media messages</b>, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, Instagram, YouTube, and LinkedIn for posting across multiple platforms. Agorapulse offers a unique social inbox system that helps social media managers prioritize and respond to all queries, communications, and complaints from fans or customers.

Top features of Agorapulse include an inbox for each profile that tracks incoming messages; Facebook and Instagram ad comment capturing; customizable auto-moderation rules to prevent spam; scheduling and queuing, re-queuing and advanced content preview; unlimited reports; influencer identification, and more.

Pricing starting from:

US$99,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of AgoraPulse

  • Easy manage your social conversations with our inbox.
  • Most plans get full access to Social Media Manager School (a $997/person value).
  • All agency users get full, free access to our Agency Love program, regardless of plan size.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

    Supported Languages

    English, French, Portuguese, Spanish

    Pricing starting from:

    US$99,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member.
    Keep conversation history and add internal notes on your fans, followers, and detractors.
    Our downloadable reports allow you to easily customize, share, and learn from your social media activity.
    Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.
    View 5 more
    AgoraPulse video AgoraPulse video
    AgoraPulse video
    AgoraPulse video AgoraPulse screenshot: Easily respond to comments, ad comments, private/direct messages in our social media inbox. Easily translate inbox items, respond with a saved reply, label the message, or assign it to a team member. AgoraPulse screenshot: Keep conversation history and add internal notes on your fans, followers, and detractors. AgoraPulse screenshot: Our downloadable reports allow you to easily customize, share, and learn from your social media activity. AgoraPulse screenshot: Crosspublish your content on several social media networks, tweak for each network, and preview the posts before they go live. Schedule, queue, or publish right away.

    Features

    Total features of AgoraPulse: 79

    • @mentions
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Approval Process Control
    • Assignment Management
    • Automated Publishing
    • Automated Scheduling
    • Benchmarking
    • Brand Tracking
    • Calendar Management
    • Campaign Analytics
    • Campaign Management
    • Campaign Scheduling
    • Categorisation/Grouping
    • Click Tracking
    • Collaboration Tools
    • Communication Management
    • Competitive Analysis
    • Contact Management
    • Content Management
    • Conversion Tracking
    • Customer Activity Tracking
    • Customer Engagement
    • Customer Segmentation
    • Customer Service Analytics
    • Data Synchronization
    • Data Visualization
    • Discount Management
    • Employee Advocacy
    • Engagement Analytics
    • Event Scheduling
    • Gamification
    • Geolocation
    • Heatmaps
    • Inbox Management
    • Influencer Tracking
    • Keyword Filtering
    • Keyword Tracking
    • Lead Generation
    • Mobile Access
    • Mobile Alerts
    • Monitoring
    • Multi-Account Management
    • Multi-Channel Communication
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Language
    • Multiple User Accounts
    • Opportunity Management
    • Performance Metrics
    • Post Scheduling
    • Preview Functionality
    • Promotions Management
    • Queue Management
    • Real Time Monitoring
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Assignment
    • Role-Based Permissions
    • Rule Based Publishing
    • Search/Filter
    • Social Listening
    • Social Media Integration
    • Social Media Monitoring
    • Social Performance Management
    • Social Promotion
    • Strategic Planning
    • Tagging
    • Trend Analysis
    • URL Customization
    • User Management
    • User Profiles
    • Video Support
    • Visual Analytics
    • WYSIWYG Editor

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    Reviews

    Overall rating

    4,6 /5
    (524)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have AgoraPulse?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 524
    Mike G.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Agorapulse for Social Media Management Success

    Reviewed on 2020/03/19

    It is our primary social media management and scheduling tool we use for our own social media and...

    It is our primary social media management and scheduling tool we use for our own social media and for all our clients social media.

    Pros

    Agorapulse has been our "go to" social media management platform for our agency for over 2 years now. I am a diehard fan and user. We love the calendars we can share with clients and the ability to assign brands to just the team members that need to see and have access to their social.

    The ease of use for teams is the best, ability to give clients access is a huge bonus, and the smart phone app is an asset for on the go monitoring and publishing. We moved from another tool because it was getting "clunky" to use with a non-efficient interface. Agorapulse has continued to make innovation a priority and that is huge for us. Love the tool.

    Cons

    Nothing really to speak of. Agorapulse has met our needs and we are fans. If there was one thing I would add it would be ability to store and add hashtags in a specific tool, like for Instagram. I can save hashtags to add but if I create the post for Facebook and Instagram, then I have to add the saved hashtags to both and then go to the Facebook version and delete them versus just being able to go to the Instagram version and add them. Not big, but something.

    Response from Agorapulse

    Thanks for the review and your longstanding support of Agorapulse. Michael!

    Lisa at Agorapulse

    Verified Reviewer
    Overall rating
    • Industry: Public Relations & Communications
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Expensive but solid functionality and support

    Reviewed on 2021/04/02

    Happy except for the price. Found them responsive for tech support, even respond to feature requests

    Happy except for the price. Found them responsive for tech support, even respond to feature requests

    Pros

    1. The company is always improving the product and really worked hard to match the native platform functionalities and built in feature requests over time – eg Facebook tagging a few years back.
    2. Had good additional functions like contest support and prize winner picker, which we used quite a bit.
    3. Now they have monthly social media experiments which is awesome for real truths.

    Cons

    1. Plans are Expensive
    2. Does not integrate Google My Business
    3. Visualisations in reports are hard for clients to understand. This is a pretty common problem across different SMM saas anyway — the charts are ok to see trends, but to many clients straight-up numbers are the most comprehensible.
    4. Did not have automated publishing to Instagram during the years we used Agorapulse so we had to pay for another app that did allow it and eventually stopped using Agorapulse for this reason. By the time they had this feature we were locked into an annual plan for that other app

    Response from Agorapulse

    Hi there,

    Thank you for your review of Agorapulse! We want to let you know that you are heard and would love to be able to talk with you more about your review. Please feel free to reach out to me or our support so we can talk with you directly!

    So happy to hear you appreciate us constantly improving Agorapulse! We strive to give you the BEST.

    Talk with you soon,
    Candace
    Agorapulse

    Verified Reviewer
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Feels really clunky and there's a lot of improvement to still do

    Reviewed on 2021/02/16

    It's allowed us to organise comments and DMs

    It's allowed us to organise comments and DMs

    Pros

    I love that we can collaborate as a team and have multiple team members go in to reply etc. I also like the ability to schedule something multiple times.

    Cons

    Often comments do not get pulled through.
    Insta DMs never get pulled through so we have to manually check on another platform
    Editing a post for multiple platforms is not as smart as other software we've used. i.e. I want to be able to upload different image sizes for the different networks but it's not a feature.

    'first comment' on IG isn't an option so hashtags need to stay in main post copy.
    Sometimes comments will come in days or sometimes weeks after they've been posted so we miss them.

    Response from Agorapulse

    Hi,
    Thank you for sharing your feedback with us!
    Unfortunately, we do not support Instagram DMs at this moment. However, this is something that we are working on.
    Regarding our publishing options, we'll be releasing new changes that will make posting a lot easier. If you want to test these new options, feel free to contact me at [email protected] so I can give you early access to these features.
    Thank you!

    Kylie C.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Great for teams!

    Reviewed on 2020/12/16

    Overall, I'm very impressed with what AgoraPulse has to offer. It's a little more expensive than I...

    Overall, I'm very impressed with what AgoraPulse has to offer. It's a little more expensive than I wanted it to be, but it is worth it. I can't imagine going back to any other software.

    Pros

    I like that you can easily assign stuff in your inbox to team members. Sending the product for review is very helpful too. I also appreciate the fact that I get a notification as soon as something might be wrong and then again when it is fixed. With other software I've tried, you don't know something is wrong until a post doesn't go out.

    Cons

    I do wish there was a way to manage Google My Business through AgoraPulse. I heard that's coming, so hopefully in the future!

    Response from Agorapulse

    Thanks so much for your comments, Kylie!
    We're very grateful for customers like you and hope you stick with us for years to come.

    Tanisha H.
    Overall rating
    • Industry: Education Management
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    So far, so good

    Reviewed on 2021/01/26

    Overall I have had a good experience.

    Overall I have had a good experience.

    Pros

    I like the abliltiy to plan ahead and repeat posts without having to recreate them everytime. I also like that my team can proof posts before we send them out.

    Cons

    I do not like that I have to jump through hoops to go back and make an edit in Facebook, and I hate that the reports are not included in the huge price that we already pay. Reports should not be an add on feature.

    Response from Agorapulse

    Hi Tanisha,
    Thank you for your review!
    Unlimited reports are included with every Agorapulse subscription. We did release a new add-on a few months back that allows you to build customized reports with data from multiple social profiles.
    However, unlimited individual reports (and exports) are and will remain included with every plan.
    We are currently working on new publishing options that will help you schedule (and edit) your content faster.
    We hope that you'll like them!
    Again, thank you so much for your comments!

    Showing 5 reviews of 524 Read all reviews

    AgoraPulse FAQs

    Below are some frequently asked questions for AgoraPulse.

    AgoraPulse offers the following pricing plans:

    • Starting from: US$99,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Pro (best for small teams): $99/month (or $79/month when paid annually) Premium (best for agencies and growing teams): $199/month (or $159/month when paid annually) Enterprise (ultimate social media control and growth flexibility): Custom pricing based on customer need

    We do not have any information about AgoraPulse features

    AgoraPulse has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    AgoraPulse supports the following languages:

    English, French, Portuguese, Spanish

    AgoraPulse supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    AgoraPulse integrates with the following applications:

    Facebook, Instagram, LinkedIn for Business, Twitter

    AgoraPulse offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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