Avalara

Avalara

Tax compliance done right

4.2/5 (170 reviews)

Avalara Overview

Avalara aims to help businesses get tax compliance right. Avalara customers face demanding tax obligations imposed by state, local, and other tax authorities around the world, and use Avalara for efficient and more accurate solutions to manage those requirements.

Our Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use tax, VAT, excise, communications, and others. The suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Pricing

Starting from
US$50,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Avalara Reviews

Overall rating
4.2/5
84% positive reviews
88
Excellent
55
Very good
14
Average
5
Poor
8
Terrible
Verified Reviewer

In general Avalara has been a great product. It saves us a great amount of time every month.

Used Daily for 1+ year
Reviewed on 2018/04/17
Review Source: Capterra

Avalara definitely saves time and money by automating the sales tax. As well as keeps us in compliance, as I could not keep track of the sales tax we owe in every state when tax rates continually change.

Pros

You don't have to think about it. Once you get it set up, it runs smoothly on its own and only requires a monthly review to tie out to your GL. Having Avalara remit sales tax on my behalf is a great option.

Cons

The software works great. We have had issues with the Cert Capture add on. Which can be very confusing to use. Also setting up reminders on the cert capture side is challenging, and the email directly to customers from Cert Capture is a confusing process for both the administrators and the customers receiving the requests. I would also like additional stability with our customer rep. We are on our 4th customer rep in about 18 months. Along with changing reps, our contract is not reviewed and we have been overcharged. This last fall our overcharging went on for about 4 months and then took another 3 months to get the cash/credits back from Avalara. I also would like Avalara to have a better integration with Amazon. I end up having to import Amazon transactions into Avalara every month, with is always a challenge.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sabine D.

Watched this company go from great to terrible

Used Daily for 2+ years
Reviewed on 2018/04/03
Review Source: Capterra

Multi district/state tax calculation made easy.

Pros

Platform is flexible and mapping is intuitive, even for complex tax situations. Easy integration with Magento Enterprise.

Cons

Reports are difficult to run. Its more complex than it should be to add manual transactions and the UI needs a considerable update. But my biggest complaint has been in the lack of customer service. It has regularly taken WEEKS for our customer service rep to respond to my emails. And when I showed the "Customer Experience Manager" at Avalara the chain of emails that shows it has regularly taken weeks, I get no apology and refuse to honor my request for a new customer service rep to take over my account. They are forcing me to work with a rep who has failed to perform. That is simply unacceptable.

I have recommended and installed Avalara, Ava Tax, Ava Reports for several organizations over the past 10 years and initially they were amazing to work with. I feel saddened that I can no longer recommend them due to the decline in their customer service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10
Verified Reviewer

A great resource for sales tax calculations

Used Daily for 2+ years
Reviewed on 2018/11/27
Review Source: Capterra

Overall, I am very satisfied with Avalara. It has connectors to the software and eCommerce sites that I need, and with those, setup is quite painless.

Pros

The software works great. Once you have it set up, it runs in the background and involves almost no review. I know we are always charging the correct tax rate and with the tax return processing, I know my returns are being submitted correctly and on time. With exposure in most US states, staying up to date on all tax changes and filing individual returns would require a small team to keep accurate. With Avalara, we set up the states and localities we are in and the software takes care of the rest.

Cons

When questions do come up, customer service could do a better job. I have also had our individual customer rep changed on us multiple times in the last year, which is frustrating. I have also experienced billing issues around the time of renewal each year, which can take up to 4 or 5 months to get resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Alejandro C.

Tax calculations made easy

Used Daily for 2+ years
Reviewed on 2018/11/30
Review Source: Capterra

Avalara saves us a lot of time by keeping track of all the sales tax rules based on products, customers, zip codes, tax exempt certificates. We just need to setup the states where we have business in, the products and upload the tax certificates and Avalara makes the rest.

Pros

Avalara makes tax calculation easy for each of our sales order. We no longer have to be too much concerned with the right tax rates in each of the states and counties we have business in because Avalara update those rates every time a tax rule or tax rate changes. Each time I need to research when a tax calculation is wrong, based on the user’s input, I found that Avalara is correct and that the issue is related to something the user is missing to take into consideration.

Cons

The only dislike that I have is that Avalara support takes a lot of time to get back to you. I always end opening a support case thru e-mail, chat and phone, so I work with the one that answers the fastest.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Peter C.

Great Service

Used Daily for 2+ years
Reviewed on 2018/11/27
Review Source: Capterra

Great experience overall. Software if easy to navigate. If you have a question they are fairly quick to get back to you and provide specific support.

Pros

Ease of use and navigation of support questions. There is a lot of capabilities in the system depending on your business structure. Any questions that you might have about using the software is available for non users in the support search.

Cons

Support emails. Blocky and convoluted, they notify you if there is a support request made. They become hard to follow with the generated support number and when the request has been elevated to another department or specialist. I mostly just archive the emails without looking at them as they tend to be redundant (which has had me miss some important emails unfortunately). Would benefit greatly in cleaning up the email format.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Avalara Pricing

Starting from
US$50,00/year
Pricing options
Free Trial
Subscription
Value for money

Our pricing is scalable and affordable. Cost is based on a per transaction basis, so your business only pays for what it needs. Please contact us to discuss your transaction volume and receive a cost estimate.

Avalara Features

  • API
  • Accounting Integration
  • Compliance Management
  • Data Import/Export

  • Accounting Management
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Customizable Reporting
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Real Time Data
  • Receiving
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Avalara

Key features of Avalara

  • Calculate cross-border taxes, duties, and shipping costs
  • Centralized tax management in a single platform
  • Cloud-based solution
  • Excise tax calculations, returns, and exemption certificates
  • Lodging tax for your hotel or rental property
  • More than 700 prebuilt integrations to all your systems
  • Request and store exemption certificates electronically
  • Returns preparation and remittance in multiple jurisdictions
  • Solutions for global businesses
  • Tax calculations delivered on-demand
  • Tax calculations for communications transactions

Benefits

Automate your transaction tax compliance with real-time tax calculation, hassle-free returns filing and remittance, and efficient tax document collection and management. With more than 700 integrations available for popular accounting systems, ERP and CRM providers, and ecommerce platforms, Avalara enables an end-to-end solution to manage compliance. Reduce the complexity and risk and focus on your primary expertise.

Avalara FAQs

Below are some frequently asked questions for Avalara.

Q. What type of pricing plans does Avalara offer?

Avalara offers the following pricing plans:

Starting from: US$50,00/year

Pricing model: Subscription

Free Trial: Not Available

Our pricing is scalable and affordable. Cost is based on a per transaction basis, so your business only pays for what it needs. Please contact us to discuss your transaction volume and receive a cost estimate.

Q. What are the main features of Avalara?

Avalara offers the following features:

  • Calculate cross-border taxes, duties, and shipping costs
  • Centralized tax management in a single platform
  • Cloud-based solution
  • Excise tax calculations, returns, and exemption certificates
  • Lodging tax for your hotel or rental property
  • More than 700 prebuilt integrations to all your systems
  • Request and store exemption certificates electronically
  • Returns preparation and remittance in multiple jurisdictions
  • Solutions for global businesses
  • Tax calculations delivered on-demand
  • Tax calculations for communications transactions

Q. Who are the typical users of Avalara?

Avalara has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Avalara support?

Avalara supports the following languages:

English

Q. What type of pricing plans does Avalara offer?

Avalara has the following pricing plans:

Subscription

Q. Does Avalara support mobile devices?

We do not have any information about what devices Avalara supports

Q. What other apps does Avalara integrate with?

Avalara integrates with the following applications:

Bitium, ChargeOver, FinancialForce Accounting, FinancialForce HCM, Fusebill, Recurly, Sage Intacct, Subscription Billing, Tigerpaw, Zoho Books

Q. What level of support does Avalara offer?

Avalara offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials