Avalara

About Avalara
Avalara aims to help businesses get tax compliance right. Avalara customers face demanding tax obligations imposed by state, local, and other tax authorities around the world, and use Avalara for efficient and more accurate solutions to manage those requirements.
Our Avalara Tax Compliance Suite offers solutions for various transaction taxes, including sales and use tax, VAT, excise, communications, and others. The suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.
Key benefits of Avalara
Automate your transaction tax compliance with real-time tax calculation, hassle-free returns filing and remittance, and efficient tax document collection and management. With more than 700 integrations available for popular accounting systems, ERP and CRM providers, and ecommerce platforms, Avalara enables an end-to-end solution to manage compliance. Reduce the complexity and risk and focus on your primary expertise.
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Reviews
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- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Tax Cert Organization for any Sized Company
Reviewed on 2018/11/27
Pros
I use Avalara's CertCapture program for filing all of the tax certs my company receives. If you are still keeping physical copies, you need to consider this. CertCapture allows the user to assign account numbers and names to every cert uploaded - it also allows expiration dates to be set. A report is processed every couple of weeks to see which of our customers will need to send in updated paperwork. Then an automated email and fax are sent, reminding them what certs are needed. Staying in compliant is one of my top priorities and this allows me to do so with ease.
Cons
I am honestly struggling to think of anything negative to say about this software. We currently use Vertex for our tax calculations, i would like to start using AvaTax though. I work for a large corporation and from what I've been told AvaTax doesn't meet our business needs. I would like to see that change in the coming years.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Efficient and Reliable Tax Compliance Solution
Reviewed on 2024/06/27
Overall, my experience with Avalara has been positive. The software provides reliable tax compliance...
Overall, my experience with Avalara has been positive. The software provides reliable tax compliance solutions and significantly improves efficiency. Although the initial setup was complex, the automation and responsive customer support made it worthwhile.
Pros
What I liked most about Avalara is its seamless integration with various platforms and the automation of tax calculations, which significantly reduces manual effort and minimizes errors in tax compliance.
Cons
What I liked least about Avalara is the complexity of the initial setup and configuration, which can be time-consuming and may require technical support to ensure everything is correctly integrated and functioning.
Response from Avalara
Thanks for sharing your thoughts on Avalara with us, Tam! We are glad the experience with our solutions has been overall positive. We are always working to improve our onboarding experience and we appreciate your feedback.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
the worst customer service I've ever experienced, not an exaggeration
Reviewed on 2024/06/19
Super negative, on top of the terrible customer service, the sales reps are also not helpful. They...
Super negative, on top of the terrible customer service, the sales reps are also not helpful. They don't make it clear that when you purchase the plan that the returns don't roll over, despite knowing what I needed (about 15 returns a year) they still let me go ahead with purchasing 50 returns which I assumed was a 1 time purchase in bulk but turns out it's per year. In fact, when I messaged them about it later, they also didn't seem to know it doesn't roll over. Did they only train them for a day?
Pros
when it works correctly for certain states, then it is nice.
Cons
It's impossible to talk to someone who knows how the software works. I'm honestly just guessing right now that it's working because no one seems to have answers. The customer support line is a joke, it's worse than quickbooks which is really saying something. They are not trained at all at what the system does and sometimes I have to explain what the system does to them because of how little they know. It's truly impressive.
Response from Avalara
Thank you for taking the time to write about your experience using Avalara. We strive to offer the best service possible and the frustrations you’ve described are not what we want. If you’re open to a conversation, we’d like to address your concerns by learning more about your specific experience and how we can improve. Please contact us at [email protected].
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Brutal customer service, no transparency on billing
Reviewed on 2024/03/11
We use Avatax integrated with our ecommerce provider. It does what's advertised on the tin, but...
We use Avatax integrated with our ecommerce provider. It does what's advertised on the tin, but don't expect clear and transparent pricing.
Pros
Tax calculates correctly, unless the API is down of course.
Cons
It is impossible to receive an answer from the support team regarding billing. For a month now I've been trying to understand the 4x price increase we received after almost 10 years. There was no explanation on the renewal notice. Submitted a support case online, no response for a week. Called, spoke to a person, 48 hours later my case was closed with information unrelated to my case. They also called me by another name.
Response from Avalara
Hi Eva, thanks for bringing this to our attention. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. We strive to offer the best service possible for our customers and the billing frustrations you’ve described are not what we want. Please reach out to us at [email protected] so we can assist.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great product
Reviewed on 2024/06/27
Pros
AVA TAX it can help business easily calculate muti-states' sales tax and generate tax report. Sales tax rate is up-to-date.
Cons
ECM Pro need to connect with state tax ID lookup system
Response from Avalara
Thank you for taking the time to share your experience using Avalara products. We work hard to deliver our customers a reliable solution, and we’re grateful to have the opportunity to serve you.
Avalara FAQs
Below are some frequently asked questions for Avalara.Q. What type of pricing plans does Avalara offer?
Avalara offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of Avalara?
Avalara has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Avalara support?
Avalara supports the following languages:
English
Q. Does Avalara support mobile devices?
Avalara supports the following devices:
Q. What other apps does Avalara integrate with?
Avalara integrates with the following applications:
Acumatica Cloud ERP, Adobe Commerce, BigCommerce, Drupal, Dynamics 365, Dynamics 365 Business Central, Epicor Advanced MES, Infor Cloud ERP, NetSuite, Pinnacle Cart, PrestaShop, QuickBooks Online, QuickBooks Online Advanced, SAP Business One, Sage 500, Sage Intacct, Shift4Shop, Shopify Plus, Stripe, WooCommerce, X-Cart
Q. What level of support does Avalara offer?
Avalara offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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