Avalara

Tax compliance done right

4,3 /5 (212 reviews) Write a Review!

Avalara Overview

What is Avalara?

Avalara aims to help businesses get tax compliance right. Avalara customers face demanding tax obligations imposed by state, local, and other tax authorities around the world, and use Avalara for efficient and more accurate solutions to manage those requirements.

Our Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use tax, VAT, excise, communications, and others. The suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Avalara Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Our pricing is scalable and affordable. Cost is based on a per transaction basis, so your business only pays for what it needs. Please contact us to discuss your transaction volume and receive a cost estimate.


Avalara Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

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Avalara Reviews

Avalara Reviews

Overall rating
4,3
/
5
Excellent
115

Very good
64

Average
17

Poor
6

Terrible
10

Value for Money
3,8
Features
4,1
Ease of Use
4
Customer Support
3,8
84% recommended this app
Charity R.

Time saver extraodinaire!

This product has been a great tool for our company. The ease of use and the accuracy has saved us so much time. The flow between our POS and their system has been mostly effortless (there will always be issues with software). The best part is that we don't have to keep track of all the changing tax rates in all the different cities and states that we do business in, plus them filing all of the tax returns takes a huge time burden off of our shoulders.


Angela B.

Avalara Makes Taxes Less Taxing

Ever since the U.S. Supreme Court decision in South Dakota v. Wayfair, I had to deal with more tax scrutiny. I am a tiny shop, but knowing that Avalara and their Avatax program is calculating my sales tax, I feel reassured about filing on time and correctly. When my sales grow they also have an option to sign up with multiple states and file my returns for me at a reduced cost.


Shannon M.

Great product...poor performance in QBO

Support has been mediocre. The current issue is on it's 4th month with no anticipated resolution timeframe. In the meantime my client is paying me to manually enter these and reconcile Avalara to ensure that the system reports the proper totals as well as to educate their support team. I feel bad that they are paying a lot of money for a product that is not functional...to my knowledge, all of my requests to get them a credit for their inconvenience and the product issues have been ignored. As the title states, a great product "in theory", but it needs to work! Sales Tax is nothing to screw around with.


Alexandra B.

Product Review

We had accuracy issues with our last sales tax provider and since implementing AvaTax, we have decreased our risk of charging the incorrect tax rates to our customers located across the US.


David C.

Great Tax Calculation Service


Charity R.
Industry: Wholesale
Company size: 51-200 Employees

Time saver extraodinaire!

Used Weekly for 2+ years
Reviewed on 2020/10/06
Review Source: Capterra

This product has been a great tool for our company. The ease of use and the accuracy has saved us so much time. The flow between our POS and their system has been mostly effortless (there will always be issues with software). The best part is that we don't have to keep track of all the changing tax rates in all the different cities and states that we do business in, plus them filing all of the tax returns takes a huge time burden off of our shoulders.

Pros

-Ease of use
-Compatibility with our POS System
-Support and communication of issues
-Accuracy of collecting and remitting of taxes

Cons

They have recently "updated" their user site and so it takes a few more steps to get to where I am going, and it is a little confusing at first.

Response from Avalara

Charity, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Angela B.
Industry: Retail
Company size: Self Employed

Avalara Makes Taxes Less Taxing

Used Daily for 2+ years
Reviewed on 2020/03/18
Review Source: Capterra

Ever since the U.S. Supreme Court decision in South Dakota v. Wayfair, I had to deal with more tax scrutiny. I am a tiny shop, but knowing that Avalara and their Avatax program is calculating my sales tax, I feel reassured about filing on time and correctly. When my sales grow they also have an option to sign up with multiple states and file my returns for me at a reduced cost.

Pros

I use Avalara's Avatax program to determine sales tax on my Woocommerce shop. The tax calculation is seamless and accurate. The synchronization works in the background, and I am confident that my customers are always charged the correct amount, even with the confusing sales tax rules of New York and California.

Cons

The software and/platform takes a little getting used to. If you are not familiar with tax codes, you might have to do a little digging, but support is always available. Setting up the return calendars can also be a little confusing. It can be expensive to have them file for you in many states if you have a nexus there. All tax calculation programs are costly, but it is much better than me doing it all on my own.

Response from Avalara

Angela, thank you for taking the time to write about your experience using Avalara AvaTax with WooCommerce. We're happy to hear your feedback, and look forward to continuing to support you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shannon M.
Industry: Accounting
Company size: 11-50 Employees

Great product...poor performance in QBO

Used Daily for 1+ year
Reviewed on 2019/01/08
Review Source: Capterra

Support has been mediocre. The current issue is on it's 4th month with no anticipated resolution timeframe. In the meantime my client is paying me to manually enter these and reconcile Avalara to ensure that the system reports the proper totals as well as to educate their support team. I feel bad that they are paying a lot of money for a product that is not functional...to my knowledge, all of my requests to get them a credit for their inconvenience and the product issues have been ignored. As the title states, a great product "in theory", but it needs to work! Sales Tax is nothing to screw around with.

Pros

Avalara has a great concept if it works as designed. Auto-calculates sales tax based on address, ensures updated tax rates, filing assistance for multiple states...it really is a business owners friend...in theory.

Cons

Unfortunately, Avalara does not work well with QBO. There seem to be many bugs experienced with QBO. We have used Avalara with QBO for over 1yr and seem to be their guinea pig to alert them of issues. Currently, Avalara's connection is preventing us from saving and updating invoices in QBO and is not posting tax to the Avatax console for approx. 50% of our $2mil/mo client. We have to manually enter each invoice into Avatax to ensure that the proper taxes are paid. Unfortunately, if we need to update a class, memo, email address or any other aspect of the invoice (not related to ST) we cannot update those 50% of transactions. After support reviewed the issues multiple times, they tried to blame the issue on QBO. But when we disconnect the QBO from Avalara and try to do the same transaction - it works...so Intuit has confirmed the issue is isolated to

Response from Avalara

Shannon, we're sorry to read you've experienced challenges using AvaTax with QBO. We understand it's been frustrating, and we'd like to address your concerns. If you're open to a conversation, we'd like to learn more about your specific experience and how we can improve. Please contact our VP of Customer Excellence Bobby Sands at [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Alexandra B.
Industry: Business Supplies & Equipment
Company size: 201-500 Employees

Product Review

Used Weekly for 2+ years
Reviewed on 2019/09/30
Review Source: Capterra

We had accuracy issues with our last sales tax provider and since implementing AvaTax, we have decreased our risk of charging the incorrect tax rates to our customers located across the US.

Pros

Once the initial setup is completed and tested, Avalara takes the guesswork out of sales tax. It is more accurate and cost effective than our previous third party sales tax provider. Also, the product is so easy to use and to navigate.

Cons

The implementation (like with all other software) hit snags that were unexpected, and took our IT team some extra time to link our billing system with AvaTax.

Response from Avalara

Alexandra, thank you for taking the time to write about your experience with Avalara. We appreciate your feedback and look forward to continuing to serve you. If there are additional comments you'd like to share, particularly around areas where you see need for improvement, please contact [email protected]alara.com.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

David C.
Industry: Furniture
Company size: 11-50 Employees

Great Tax Calculation Service

Used Weekly for 6-12 months
Reviewed on 2019/12/03
Review Source: Capterra

Pros

Avalara provided the most accurate and updated tax calculations and tables. Daily updates to region and city taxes which helps us balance our books.

Cons

The support is the least favorite thing about Avalara. Calls and Chats should be more accessible and quicker to get a person. Other than that, everything else is solid.

Response from Avalara

David, thank you for sharing about your experience with Avalara AvaTax, we look forward to continuing to serve you. We're sorry to hear you've had challenges with support calls and chat. Please know we're working to improve that experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,1/10
Based on 212 user ratings
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Avalara Pricing

Avalara Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Our pricing is scalable and affordable. Cost is based on a per transaction basis, so your business only pays for what it needs. Please contact us to discuss your transaction volume and receive a cost estimate.

Our pricing is scalable and affordable. Cost is based on a per transaction basis, so your business only pays for what it needs. Please contact us to discuss your transaction volume and receive a cost estimate.

Value for Money
3,8/5
Based on 212 user ratings
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Avalara Features

Avalara Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,1/5
Based on 212 user ratings
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Categories

Additional information for Avalara

Additional information for Avalara

Key features of Avalara

  • Calculate cross-border taxes, duties, and shipping costs
  • Centralized tax management in a single platform
  • Cloud-based solution
  • Excise tax calculations, returns, and exemption certificates
  • Lodging tax for your hotel or rental property
  • More than 700 prebuilt integrations to all your systems
  • Request and store exemption certificates electronically
  • Returns preparation and remittance in multiple jurisdictions
  • Solutions for global businesses
  • Tax calculations delivered on-demand
  • Tax calculations for communications transactions

Benefits

Automate your transaction tax compliance with real-time tax calculation, hassle-free returns filing and remittance, and efficient tax document collection and management. With more than 700 integrations available for popular accounting systems, ERP and CRM providers, and ecommerce platforms, Avalara enables an end-to-end solution to manage compliance. Reduce the complexity and risk and focus on your primary expertise.

Avalara FAQs

Avalara FAQs

Below are some frequently asked questions for Avalara.

Q. What type of pricing plans does Avalara offer?

Avalara offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Our pricing is scalable and affordable. Cost is based on a per transaction basis, so your business only pays for what it needs. Please contact us to discuss your transaction volume and receive a cost estimate.

Q. What are the main features of Avalara?

Avalara offers the following features:

  • Calculate cross-border taxes, duties, and shipping costs
  • Centralized tax management in a single platform
  • Cloud-based solution
  • Excise tax calculations, returns, and exemption certificates
  • Lodging tax for your hotel or rental property
  • More than 700 prebuilt integrations to all your systems
  • Request and store exemption certificates electronically
  • Returns preparation and remittance in multiple jurisdictions
  • Solutions for global businesses
  • Tax calculations delivered on-demand
  • Tax calculations for communications transactions

Q. Who are the typical users of Avalara?

Avalara has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Avalara support?

Avalara supports the following languages:

English

Q. What type of pricing plans does Avalara offer?

Avalara has the following pricing plans:

Subscription

Q. Does Avalara support mobile devices?

We do not have any information about what devices Avalara supports

Q. What other apps does Avalara integrate with?

Avalara integrates with the following applications:

Bitium, ChargeOver, FinancialForce Accounting, FinancialForce HCM, Fusebill, Recurly, Sage Intacct, Tigerpaw, X-Cart, Zoho Books

Q. What level of support does Avalara offer?

Avalara offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials