About Avalara

Avalara aims to help businesses get tax compliance right. Avalara customers face demanding tax obligations imposed by state, local, and other tax authorities around the world, and use Avalara for efficient and more accurate solutions to manage those requirements.

Our Avalara Tax Compliance Suite — Avalara AvaTax, Avalara Returns, and Avalara CertCapture — offers solutions for various transaction taxes, including sales and use tax, VAT, excise, communications, and others. The suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. More than 700 integrations are available for accounting systems, ERP and CRM providers, ecommerce platforms, and more. The company also offers Professional Services including Tax Advisory Services, Implementation Services, Managed Services, and Support Plans and Training to help customers prepare for and achieve compliance.

Key benefits of Avalara

Automate your transaction tax compliance with real-time tax calculation, hassle-free returns filing and remittance, and efficient tax document collection and management. With more than 700 integrations available for popular accounting systems, ERP and CRM providers, and ecommerce platforms, Avalara enables an end-to-end solution to manage compliance. Reduce the complexity and risk and focus on your primary expertise.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English

Images

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Features

Total features of Avalara: 12

  • API
  • Accounting Integration
  • Administrative Reporting
  • Collections Management
  • Compliance Management
  • Data Import
  • Data Import/Export
  • ERP Integration
  • QuickBooks Integration
  • Sales Reporting
  • Sales Tax Management
  • eCommerce Integration

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Reviews

Overall rating

4,2 /5
(217)
Value for Money
3,8/5
Features
4,1/5
Ease of Use
4/5
Customer Support
3,7/5

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Showing 5 reviews of 217
Charity R.
Overall rating
  • Industry: Wholesale
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Time saver extraodinaire!

Reviewed on 2020/10/06

This product has been a great tool for our company. The ease of use and the accuracy has saved us...

This product has been a great tool for our company. The ease of use and the accuracy has saved us so much time. The flow between our POS and their system has been mostly effortless (there will always be issues with software). The best part is that we don't have to keep track of all the changing tax rates in all the different cities and states that we do business in, plus them filing all of the tax returns takes a huge time burden off of our shoulders.

Pros

-Ease of use
-Compatibility with our POS System
-Support and communication of issues
-Accuracy of collecting and remitting of taxes

Cons

They have recently "updated" their user site and so it takes a few more steps to get to where I am going, and it is a little confusing at first.

Response from Avalara

Charity, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you.

Angela B.
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Avalara Makes Taxes Less Taxing

Reviewed on 2020/03/18

Ever since the U.S. Supreme Court decision in South Dakota v. Wayfair, I had to deal with more tax...

Ever since the U.S. Supreme Court decision in South Dakota v. Wayfair, I had to deal with more tax scrutiny. I am a tiny shop, but knowing that Avalara and their Avatax program is calculating my sales tax, I feel reassured about filing on time and correctly. When my sales grow they also have an option to sign up with multiple states and file my returns for me at a reduced cost.

Pros

I use Avalara's Avatax program to determine sales tax on my Woocommerce shop. The tax calculation is seamless and accurate. The synchronization works in the background, and I am confident that my customers are always charged the correct amount, even with the confusing sales tax rules of New York and California.

Cons

The software and/platform takes a little getting used to. If you are not familiar with tax codes, you might have to do a little digging, but support is always available. Setting up the return calendars can also be a little confusing. It can be expensive to have them file for you in many states if you have a nexus there. All tax calculation programs are costly, but it is much better than me doing it all on my own.

Response from Avalara

Angela, thank you for taking the time to write about your experience using Avalara AvaTax with WooCommerce. We're happy to hear your feedback, and look forward to continuing to support you.

Domingos A.
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Although I haven't used this software yet yet but it looks good.

Reviewed on 2021/01/30

I need to know Avalara better, it seems to be good software.

I need to know Avalara better, it seems to be good software.

Pros

I haven't used this software yet, this research about this software caughtmay attentionand I was curious to research but aboutit and probably be able to use it.

Cons

From what I've been studying about this software for research I noticed that it has a lot of information that is not so relevant knowing that customers like something but well summarized thus reducing the time.

Response from Avalara

Antonio, thank you for taking the time to share your experience with Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we look forward to serving you.

Shannon M.
Overall rating
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Great product...poor performance in QBO

Reviewed on 2019/01/08

Support has been mediocre. The current issue is on it's 4th month with no anticipated resolution...

Support has been mediocre. The current issue is on it's 4th month with no anticipated resolution timeframe. In the meantime my client is paying me to manually enter these and reconcile Avalara to ensure that the system reports the proper totals as well as to educate their support team. I feel bad that they are paying a lot of money for a product that is not functional...to my knowledge, all of my requests to get them a credit for their inconvenience and the product issues have been ignored. As the title states, a great product "in theory", but it needs to work! Sales Tax is nothing to screw around with.

Pros

Avalara has a great concept if it works as designed. Auto-calculates sales tax based on address, ensures updated tax rates, filing assistance for multiple states...it really is a business owners friend...in theory.

Cons

Unfortunately, Avalara does not work well with QBO. There seem to be many bugs experienced with QBO. We have used Avalara with QBO for over 1yr and seem to be their guinea pig to alert them of issues. Currently, Avalara's connection is preventing us from saving and updating invoices in QBO and is not posting tax to the Avatax console for approx. 50% of our $2mil/mo client. We have to manually enter each invoice into Avatax to ensure that the proper taxes are paid. Unfortunately, if we need to update a class, memo, email address or any other aspect of the invoice (not related to ST) we cannot update those 50% of transactions. After support reviewed the issues multiple times, they tried to blame the issue on QBO. But when we disconnect the QBO from Avalara and try to do the same transaction - it works...so Intuit has confirmed the issue is isolated to

Response from Avalara

Shannon, we're sorry to read you've experienced challenges using AvaTax with QBO. We understand it's been frustrating, and we'd like to address your concerns. If you're open to a conversation, we'd like to learn more about your specific experience and how we can improve. Please contact our VP of Customer Excellence Bobby Sands at [email protected]

Katie C.
Overall rating
  • Industry: Chemicals
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

needs some work

Reviewed on 2020/10/13

We use Avalara currently, even though it is not perfect.

We use Avalara currently, even though it is not perfect.

Pros

I like that it calculates the tax for our customers on our web store automatically. It integrates with our WooCommerce site.

Cons

The accuracy of the tax rates is questionable to the point of us having to double check rates on state websites to verify that the correct tax rate is being charged. We were also unable to successfully integrate Avalara with QuickBooks.

Response from Avalara

Katie, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you. Regarding your feedback about tax rates, we'd appreciate an opportunity to learn more about what's going well and improvements you'd like to see. If you're open to continuing the conversation, please contact [email protected] so we can share your insights with our team.

Showing 5 reviews of 217 Read all reviews

Avalara FAQs

Below are some frequently asked questions for Avalara.

Avalara offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Our pricing is scalable and affordable. Cost is based on a per transaction basis, so your business only pays for what it needs. Please contact us to discuss your transaction volume and receive a cost estimate.

Avalara offers the following features:

  • Calculate cross-border taxes, duties, and shipping costs
  • Centralized tax management in a single platform
  • Cloud-based solution
  • Excise tax calculations, returns, and exemption certificates
  • Lodging tax for your hotel or rental property
  • More than 700 prebuilt integrations to all your systems
  • Request and store exemption certificates electronically
  • Returns preparation and remittance in multiple jurisdictions
  • Solutions for global businesses
  • Tax calculations delivered on-demand
  • Tax calculations for communications transactions

Avalara has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Avalara supports the following languages:

English

We do not have any information about what devices Avalara supports

Avalara integrates with the following applications:

Bitium, ChargeOver, FinancialForce Accounting, FinancialForce HCM, Fusebill, Recurly, Sage Intacct, Tigerpaw, X-Cart, Zoho Books

Avalara offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

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