Kaseya VSA

Kaseya VSA

IT Systems Management Software for SMBs and MSPs

4.4/5 (165 reviews)

Kaseya VSA Overview

Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.

VSA also offers some of the most powerful solutions in RMM, ready built with the tools you'll need to run a successful IT organization. VSA comes equipped with Remote Control, Patch Management, Auditing, Monitoring, AV/AM, and Backup. All wrapped around a powerful automation engine to save you time and money.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Germany and 5 others, India, Latin America, Mexico, United Kingdom, United States

Supported Languages

English

Kaseya VSA Reviews

Overall rating
4.4/5
79% positive reviews
57
Excellent
73
Very good
28
Average
5
Poor
2
Terrible
Charles F.

Kaseya VSA - Not just for MSPs

Used Daily for 2+ years
Reviewed on 2019/07/23
Review Source: Capterra

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Pros

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Cons

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Al A.

Best RMM tool on the market. Period.

Used Daily for 2+ years
Reviewed on 2016/11/29
Review Source: Capterra

As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients.

Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner.

That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition.

But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest.

Everyone can find something they will love in Kaseya.

Pros

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Cons

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Technical Director

Used Daily for 2+ years
Reviewed on 2019/05/14
Review Source: Capterra

Having a remote control solution in the same web based app that allows patch management and scripting is the best efficiency aspect of this product for us.

Pros

Everything is integrated. One screen gets you a 360 degree approach to systems management... from AV and Backups, through 2FA & password management, through remote control and patch management.

Cons

The remote control feature works well on Windows Pc's, although can be quite intrusive on guest resources while active... and no remote control support for Mac, Linux or Android

Much of the interface will run in any web browser, but I find that you have to jump through a lot of hoops to get it running in a browser on anything other than a PC. As soon as you need to do anything that requires running of Keseya plugins (e.g. remote control or live connect)... only one platform will work (this rules out being productive whilst in transit or out of the office unless a full PC or Windows laptop is used)

The mobile management is cumbersome, very buggy and lacks decent functionality.

Managing AV and Backups is probably pretty good through Kaseya, but ONLY if all your clients / endpoints use Kaseya's sanctioned AV product (singular) and backup suite (again... singular)

The licensing can be tricky, and the sales team in my case were quite deceptive really in my opinion... we got ripped off and trying to get things solved here in Australia when all the decisions of any weight come from America... you find yourself feeling like just a number and nobody in Kaseya care.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Racey C.

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Used Daily for 2+ years
Reviewed on 2017/11/14
Review Source: Capterra

Pros

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Cons

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rick R.

Longtime user

Used Daily for 2+ years
Reviewed on 2019/07/29
Review Source: Capterra

Pros

We have used Kaseya for quite a long time. Over the last decade, we have tried to change to other providers when we felt issues were mounting, but never felt like we could find a better option. After a number of years of fighting through a variety of issues, we have seen the product settle down for us. We did recently deploy MSPassist with our VSA and hope that it helps add a lot of functionality we were missing with straight VSA. The pros for me center around the agent and scripting. These are much stronger than others we've used in the past. They have modules for other add-ins like Webroot, Veeam, etc. These are nice, but they sometimes are inconsistent. They have made some acquistions recently with IT Glue, Rapidfire tools and IDagent that are exciting with regards to possible integrations into the base VSA.

Cons

My main issues with Kaseya deal with support. We have had many times where it was difficult to get an issue addressed if we didn't "light a fire" or raise the devil with account managers. This even extended to professional services and some problems completing scope items. Also, reporting could be better with product. I generally craft my reports in other applications with information from VSA.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Kaseya VSA Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Kaseya VSA Features

  • API
  • Access Control
  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Customizable Reporting
  • Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security

  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Third Party Integration
  • Workflow Management

Additional information for Kaseya VSA

Key features of Kaseya VSA

  • AV/AM Integrations
  • Antivirus
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Automated Discovery
  • Cloud Backup
  • Easily Access User End-points
  • IIS monitoring
  • IT Asset Management
  • IT Automation
  • Monitor Key Server Metrics
  • Remote Control
  • Remote Monitoring
  • Remote Monitoring and Access
  • Reporting And Dashboards
  • Service Desk
  • Web Based

Benefits

Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.

Kaseya VSA FAQs

Below are some frequently asked questions for Kaseya VSA.

Q. What type of pricing plans does Kaseya VSA offer?

Kaseya VSA offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Q. What are the main features of Kaseya VSA?

Kaseya VSA offers the following features:

  • AV/AM Integrations
  • Antivirus
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Automated Discovery
  • Cloud Backup
  • Easily Access User End-points
  • IIS monitoring
  • IT Asset Management
  • IT Automation
  • Monitor Key Server Metrics
  • Remote Control
  • Remote Monitoring
  • Remote Monitoring and Access
  • Reporting And Dashboards
  • Service Desk
  • Web Based

Q. Who are the typical users of Kaseya VSA?

Kaseya VSA has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Kaseya VSA support?

Kaseya VSA supports the following languages:

English

Q. What type of pricing plans does Kaseya VSA offer?

Kaseya VSA has the following pricing plans:

Subscription

Q. Does Kaseya VSA support mobile devices?

Kaseya VSA supports the following devices:

Android, iPhone, iPad

Q. What other apps does Kaseya VSA integrate with?

Kaseya VSA integrates with the following applications:

Accelo, AuthAnvil, Autotask, ConnectWise Manage, ConnectWise UK, IT Pro Dashboard, NetHelpDesk, Tigerpaw, Traverse Monitoring, xMatters

Q. What level of support does Kaseya VSA offer?

Kaseya VSA offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials