Kaseya VSA

Kaseya VSA

IT Systems Management Software for SMBs and MSPs

4.1/5 (144 reviews)

Kaseya VSA Overview

Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.

VSA also offers some of the most powerful solutions in RMM, ready built with the tools you'll need to run a successful IT organization. VSA comes equipped with Remote Control, Patch Management, Auditing, Monitoring, AV/AM, and Backup. All wrapped around a powerful automation engine to save you time and money.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Germany and 5 others, India, Latin America, Mexico, United Kingdom, United States

Supported Languages

English

Kaseya VSA Reviews

Overall rating
4.1/5
78% positive reviews
49
Excellent
63
Very good
25
Average
5
Poor
2
Terrible
Al A.

Best RMM tool on the market. Period.

Used Daily for 2+ years
Reviewed on 2016/11/29
Review Source: Capterra

As an MSP (Managed Service Provider) in the highly competitive IT services market, our tool set is the backbone that enables the service delivery model that differentiates us from the competition. Because these tools are the skeleton of our business, we test all of them on a 3-year rotation to make sure we're using a best-of-breed solution that will make our services faster, more effective, more efficient and produce higher reliability and better outcomes for our clients.

Last year we evaluated our BDR (Backup and Disaster Recovery) and RMM (Remote Monitoring and Management) platforms with that backdrop. We included all of the major players (for RMM that was Kaseya, Labtech, N-able, Maxx, etc.) and a few free/near-free 2nd and 3rd tier players, and again Kaseya was the hands-down best-of-breed winner.

That's not to say it didn't have some short comings. It's a piece of software so yes, there are some bugs but none of them are heart stopping or business-critical, and we're an IT company! - we can get them resolved very quickly. And the bugs are no more or less than the issues we found in the competition - so on net it was wash against the competition.

But the overall scope and quality of the product, the depth of functionality, the myriad vendors that it integrates with, and the support team that we found responsive (slightly better then the competition) gave them a nod over the competition. Add to that the lightweight agent, integrated, lightening fast remote desktop access and HUGE user community where you can find a script for anything you need put them head and shoulders above the rest.

Everyone can find something they will love in Kaseya.

Pros

Robust features, lightening fast remote desktop access and huge user community producing thousands of scripts to cure every/any problem or request you may have. Full access to SQL database in included.

Cons

Slightly above average support response times and longer lead times for enhancements. Their SaaS version is slower than some of the competitors (altho the on prem is blazingly fast).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Technical Director

Used Daily for 2+ years
Reviewed on 2019/05/14
Review Source: Capterra

Having a remote control solution in the same web based app that allows patch management and scripting is the best efficiency aspect of this product for us.

Pros

Everything is integrated. One screen gets you a 360 degree approach to systems management... from AV and Backups, through 2FA & password management, through remote control and patch management.

Cons

The remote control feature works well on Windows Pc's, although can be quite intrusive on guest resources while active... and no remote control support for Mac, Linux or Android

Much of the interface will run in any web browser, but I find that you have to jump through a lot of hoops to get it running in a browser on anything other than a PC. As soon as you need to do anything that requires running of Keseya plugins (e.g. remote control or live connect)... only one platform will work (this rules out being productive whilst in transit or out of the office unless a full PC or Windows laptop is used)

The mobile management is cumbersome, very buggy and lacks decent functionality.

Managing AV and Backups is probably pretty good through Kaseya, but ONLY if all your clients / endpoints use Kaseya's sanctioned AV product (singular) and backup suite (again... singular)

The licensing can be tricky, and the sales team in my case were quite deceptive really in my opinion... we got ripped off and trying to get things solved here in Australia when all the decisions of any weight come from America... you find yourself feeling like just a number and nobody in Kaseya care.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Racey C.

Have used Kaseya 7+ years. I can do more in Kaseya than if I'm physically seated at the endpoint.

Used Daily for 2+ years
Reviewed on 2017/11/14
Review Source: Capterra

Pros

I have logged, literally, thousands of hours in Kaseya. As stated above, I can do more in the VSA than if I'm in front of the PC. Hugely powerful. People ask me "So what kind of things have you done with Kaseya besides just remote into a desktop"? Then I give them a simple example, such as how I wrote a small agent procedure that allowed me to uninstall Office 2010, install Office 2013, and activate the product with a license key on more than 350 endpoints with (literally) three mouse clicks. And I did it with a 100% silent uninstall/install while the user was logged in and working. They had no idea anything was even happening with their workstation. Kaseya makes what could otherwise be a huge project super easy stuff. Kaseya is probably the most important force multiplier in my environment.

Cons

Identifying a con is tough. The only drawback I would point out is that for brand new users there can be quite a bit of learning curve when you delve into the really powerful features. For example, writing complex agent procedures takes experience. That being said, the initial basic use of the most common features is easy to pick up right away, so even the learning curve isn't a big deal. When you're ready to "do more" and invest the additional time to learn the more advanced features, they're there waiting for you. For basic help desk folks, they may never need to go beyond the surface features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brett V.

Overall positive experience with Kaseya so far, but getting down to brass tacks.

Used Daily for 1+ year
Reviewed on 2018/08/02
Review Source: Capterra

This software allows my company to support and manage the networks, workstations, servers, and technology of our customers. It allows our technicians to remotely access and administer customer systems, automate maintenance tasks, monitor security and end user behavior, and also gives us a direct link into Kaseya's BMS product for support desk access with direct customer asset access and information. It has saved us many labor hours through automation of system patching and simple end user request or issue resolution.

Pros

I very much like Kaseya VSA's patch management capabilities, discovery, remote control and Live Connect, as well as the many integrations with 3rd party products. VSA has made troubleshooting and reporting on ours and our customer's networks exponentially easier. I like that Kaseya is plotting out a roadmap to a software version that encompasses all aspects of Managed IT Services, and am looking forward to the next release.

Cons

I am not particularly fond of Kaseya's Cloud Backup integration with Acronis, and while customer support was exceptionally good prior to our purchase, and for almost the next full year after, it seems that there have been some internal changes of late. We've had 4x account representatives in the 1.5 years we've been using VSA, and this last fellow just isn't cutting it. I've also noticed that our version (permissions) to the SAAS VSA do not reflect the same dashboard as others and getting features added or removed has been a process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Meir G.

A full-featured product that could use better support and documentation

Used Daily for 1+ year
Reviewed on 2018/04/13
Review Source: Capterra

Remote Monitoring and Management of user PCs.

Pros

This software is very full-featured and allows quite a bit of granular control and automation. It continues to improve and has a nice amount of features that are included.

Cons

Features that would be nice to have in the base version must be purchased as additional plug-ins so that one feels somewhat "nickeled and dimed" every time you want to expand your feature-set.
The cost is on the higher end for a remote management product which could be justifiable if the support were better. I have found that it is a mixed bag of tricks in terms of how quickly you get a response and every time my ticket is addressed it is outsourced to someone for whom English is a 2nd or 3rd tongue. I don't have a problem with the outsourcing aspect but I often find there is more than a bit of a communication gap and it can be frustrating spending a solid chunk of time trying to get my point across due a language barrier. If this were a very low-cost product this would be more understandable but it is not.
There is also a very solid learning curve in terms of understanding all of the features. They offer a Kaseya University option to address that (which I am currently involved with) but it requires a subscription that keeps having to be renewed or you lose access. As the content is static, it would be much better to have a pay once and access forever -certainly for the same version.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Kaseya VSA Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Kaseya VSA Features

  • API
  • Access Control
  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security

  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Third Party Integration
  • Workflow Management

Additional information for Kaseya VSA

Key features of Kaseya VSA

  • AV/AM Integrations
  • Antivirus
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Automated Discovery
  • Cloud Backup
  • Easily Access User End-points
  • IIS monitoring
  • IT Asset Management
  • IT Automation
  • Monitor Key Server Metrics
  • Remote Control
  • Remote Monitoring
  • Remote Monitoring and Access
  • Reporting And Dashboards
  • Service Desk
  • Web Based

Benefits

Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.

Kaseya VSA FAQs

Below are some frequently asked questions for Kaseya VSA.

Q. What type of pricing plans does Kaseya VSA offer?

Kaseya VSA offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Q. What are the main features of Kaseya VSA?

Kaseya VSA offers the following features:

  • AV/AM Integrations
  • Antivirus
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Automated Discovery
  • Cloud Backup
  • Easily Access User End-points
  • IIS monitoring
  • IT Asset Management
  • IT Automation
  • Monitor Key Server Metrics
  • Remote Control
  • Remote Monitoring
  • Remote Monitoring and Access
  • Reporting And Dashboards
  • Service Desk
  • Web Based

Q. Who are the typical users of Kaseya VSA?

Kaseya VSA has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Kaseya VSA support?

Kaseya VSA supports the following languages:

English

Q. What type of pricing plans does Kaseya VSA offer?

Kaseya VSA has the following pricing plans:

Subscription

Q. Does Kaseya VSA support mobile devices?

Kaseya VSA supports the following devices:

Android, iPhone, iPad

Q. What other apps does Kaseya VSA integrate with?

Kaseya VSA integrates with the following applications:

Accelo, AuthAnvil, Autotask, ConnectWise Manage, ConnectWise UK, IT Pro Dashboard, NetHelpDesk, Tigerpaw, Traverse Monitoring, xMatters

Q. What level of support does Kaseya VSA offer?

Kaseya VSA offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials