Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

About Kaseya VSA

Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.

VSA also offers some of the most powerful solutions in RMM, ready built with the tools you'll need to run a successful IT organization. VSA comes equipped with Remote Control, Patch Management, Auditing, Monitoring, AV/AM, and Backup. All wrapped around a powerful automation engine to save you time and money.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kaseya VSA

Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Ireland, India, Mexico, Netherlands, New Zealand, Singapore, United States, South Africa

Supported Languages

Dutch, English, French, German

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Kaseya VSA Software - VSAalt
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Features

Total features of Kaseya VSA: 113

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Credential Management
  • Cross Reference System
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Diagnostic Testing
  • Diagnostic Tools
  • Document Storage
  • Email Monitoring
  • Employee Activity Monitoring
  • Event Logs
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Import/Export Data
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Multiple User Accounts
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Performance Management
  • Performance Metrics
  • Policy Management
  • Power Management
  • Problem Management
  • Project Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Summary Reports
  • Task Management
  • Third Party Integrations
  • Threshold Alerts
  • Ticket Management
  • Time Zone Tracking
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Traffic Reporting

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SolarWinds Service Desk

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Reviews

Overall rating

4,0 /5
(187)
Value for Money
3,7/5
Features
4,1/5
Ease of Use
3,6/5
Customer Support
3,5/5

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Showing 5 reviews of 187
Rj E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2019/01/25

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel...

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.

Pros

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Cons

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Andrey G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

increasing helpdesk staff productivity

Reviewed on 2019/11/01

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active...

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Pros

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Cons

unfortunately using kaseya core modules, it is not stronger to manage network devices

Alternatives Considered

ConnectWise Control

Reasons for Switching to Kaseya VSA

integration with internal and third party products
Clay K.
Overall rating
  • Industry: Education Management
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Kaseya VSA review

Reviewed on 2021/12/03

Overall Kaseya is a good product. I think there are better applications out there for the price,...

Overall Kaseya is a good product. I think there are better applications out there for the price, but for an RMM it does its job.

Pros

Probably the most convenient aspect of Kaseya is the number of features they provide. They make it very to customize the platform how we want to which makes it very easy to perform our job.

Cons

The interface for Kaseya is very outdated. Not that it makes managing our tickets anymore difficult, it just could be much cleaner which would provide a better experience.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid RMM

Reviewed on 2019/07/23

Pros

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Cons

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Michael H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Kaseya VSA Review

Reviewed on 2019/07/23

Good overall experience although my service desk have had confidence knocked in the product with...

Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Pros

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Cons

At times, not user friendly and hard to navigate.

Reasons for Choosing Kaseya VSA

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Reasons for Switching to Kaseya VSA

Price
Showing 5 reviews of 187 Read all reviews

Kaseya VSA FAQs

Below are some frequently asked questions for Kaseya VSA.

Kaseya VSA offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Kaseya VSA has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Kaseya VSA supports the following languages:

Dutch, English, French, German

Kaseya VSA supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Kaseya VSA integrates with the following applications:

Accelo, Acronis Cyber Backup, Addigy, Autotask PSA, BVoIP, Bitdefender GravityZone, Bitium, Cherwell Service Management, Cisco, CloudRadial, ConnectWise Manage, Cortado MDM, Cronofy, Jira, Narmada, PROMYS, PagerDuty, QuickBooks Online Advanced, QuoteWerks, SecureAnywhere, Simplesat, SmileBack, ThreatLocker, Tigerpaw Software, Trend Micro, Xero, Zendesk

Kaseya VSA offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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