Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

4,1 /5 (181 reviews) Write a Review!

Kaseya VSA Overview

What is Kaseya VSA?

Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.

VSA also offers some of the most powerful solutions in RMM, ready built with the tools you'll need to run a successful IT organization. VSA comes equipped with Remote Control, Patch Management, Auditing, Monitoring, AV/AM, and Backup. All wrapped around a powerful automation engine to save you time and money.

Kaseya VSA Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.


Kaseya VSA Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India, Germany, Mexico
Supported Languages
English

Media

VSAalt
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VSAalt3
VSA3
VSA4
Kaseya VSA video Kaseya VSA video Kaseya VSA video Kaseya VSA screenshot: VSAalt Kaseya VSA screenshot: VSAalt2 Kaseya VSA screenshot: VSAalt3 Kaseya VSA screenshot: VSA3 Kaseya VSA screenshot: VSA4

Kaseya VSA Reviews

Kaseya VSA Reviews

Overall rating
4,1
/
5
Excellent
63

Very good
77

Average
32

Poor
7

Terrible
2

Value for Money
3,7
Features
4,2
Ease of Use
3,6
Customer Support
3,6
77% recommended this app
Rj E.

Great Product

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.


Andrey G.

increasing helpdesk staff productivity

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically


Alexander B.

A powerful engine marred by lazy, ongoing GUI problems

We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.


Aaron V.

Great Remote Management Software w/ Many Features & a Couple Limitations

The Kaseya tools for managing client endpoints are fantastic. I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order. Kaseya offers a plethora of tools that can interface with an endpoint without ever having to remote onto a client system as well, which is great for when I don't want to call the client up to get permission to work on their computer. Some of those tools have some minorly annoying limitations, but I'm still willing to give an overall glowing review to this software. We use two different remote management softwares at the company I work for, and I prefer using Kaseya over the other.


Charles F.

Kaseya VSA - Not just for MSPs

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.


Rj E.
Industry: Information Technology & Services
Company size: Self Employed

Great Product

Used Daily for 2+ years
Reviewed on 2019/01/25
Review Source: Capterra

I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs.

Kaseya is a must for your business. They can scale with you as you grow your business too.

Pros

Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine.

Cons

The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Andrey G.
Industry: Information Technology & Services
Company size: 11-50 Employees

increasing helpdesk staff productivity

Used Daily for 2+ years
Reviewed on 2019/11/01
Review Source: Capterra

-- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Pros

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market
we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES
related to "Service Management Maturity model"
thanks to Kaseya we achieved
1. Analyze trends
2. Set thresholds
3. Predict problems
4. measure applications availability
5. Automate (highly appreciable when you handle hundreds of devices)
6. Mature Problem Configuration, change, asset and performance management
7. Increase Security in multiple layers
8. Manage the entire Windows updates process
9. Remote Control
10. Compliance and audit Reports

Cons

unfortunately using kaseya core modules, it is not stronger to manage network devices

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexander B.
Industry: Real Estate
Company size: 1 001-5 000 Employees

A powerful engine marred by lazy, ongoing GUI problems

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.

Pros

Many powerful modules:
- I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete
- Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here
- LiveConnect is smooth and fast and provides a wealth of tools
- Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization

Cons

Persistent, unfixed, obvious GUI issues spanning years and years after being reported:
- screens not refreshing;
- inconsistent filtering;
- misleading word choices in scheduling boxes;
- selecting multiple is a chore;
- "View" is powerful to *use* but clumsy and unwieldy to *manage/administer*

The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up.

Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta).

Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Aaron V.
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

Great Remote Management Software w/ Many Features & a Couple Limitations

Used Daily for 1+ year
Reviewed on 2020/07/29
Review Source: Capterra

The Kaseya tools for managing client endpoints are fantastic. I enjoy how easy it is to install the software on client computers and how quickly it syncs up so that techs can begin remoting onto the endpoint in very short order. Kaseya offers a plethora of tools that can interface with an endpoint without ever having to remote onto a client system as well, which is great for when I don't want to call the client up to get permission to work on their computer. Some of those tools have some minorly annoying limitations, but I'm still willing to give an overall glowing review to this software. We use two different remote management softwares at the company I work for, and I prefer using Kaseya over the other.

Pros

Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having to remote on, including:
* Running CMD and PowerShell commands
* Viewing/editing Registry
* Running pre-built and customizable scripts
* See installed software
* Manage the file system
* Etc.

We use two different remote management clients, and I find Kaseya to be the faster of the two when it comes to deployment and availability after deployment. Sending commands through the background interface is also much faster than our other software.

Cons

Navigating the registry and file system using the background tools is very clunky. There's lots of scrolling involved, and it doesn't cache all of the entries, so if you need to navigate back up to a parent folder, you need to scroll down all over again and wait for items to reload, which can be time-consuming.

Also, in comparison to our other remote management software, it is not as convenient to upload or download items from my computer to the client endpoint using Kaseya. There's nowhere to do so from the remote connection interface.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Charles F.
Industry: Executive Office
Company size: 201-500 Employees

Kaseya VSA - Not just for MSPs

Used Daily for 2+ years
Reviewed on 2019/07/23
Review Source: Capterra

Kaseya VSA has helped me overcome hurdles with outdated software, missing updates, and deployment of new software. I used Kaseya to locate which devices are using old version of Office and using Windows version XP, 7 and and 8 and 8.1. This has helped me in the process of updating all of our devices to the newest Office and Windows 10.

Pros

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field. I'm the IT Security Manager with all the hats in the IT world at a large confectionery broker. I manage over 250+ devices on my own, with the help of Kaseya VSA. I could not do my day-to-day job without Kaseya VSA.

Cons

I'm not a fan of the app as the functionality seems to be spotty. Right-clicking the client app sometimes brings up a menu, and sometimes it only offers a simple selection of "Refresh". This is my only gripe in the 3 years I've been using this product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,7/10
Based on 181 user ratings
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Kaseya VSA Pricing

Kaseya VSA Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Value for Money
3,7/5
Based on 181 user ratings
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Kaseya VSA Features

Kaseya VSA Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,2/5
Based on 181 user ratings
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Categories

Additional information for Kaseya VSA

Additional information for Kaseya VSA

Key features of Kaseya VSA

  • AV/AM Integrations
  • Antivirus
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Automated Discovery
  • Cloud Backup
  • Easily Access User End-points
  • IIS monitoring
  • IT Asset Management
  • IT Automation
  • Monitor Key Server Metrics
  • Remote Control
  • Remote Monitoring
  • Remote Monitoring and Access
  • Reporting And Dashboards
  • Service Desk
  • Web Based

Benefits

Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.

Kaseya VSA FAQs

Kaseya VSA FAQs

Below are some frequently asked questions for Kaseya VSA.

Q. What type of pricing plans does Kaseya VSA offer?

Kaseya VSA offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Q. What are the main features of Kaseya VSA?

Kaseya VSA offers the following features:

  • AV/AM Integrations
  • Antivirus
  • Automated Agent Deployment
  • Automated Cloud Backup
  • Automated Discovery
  • Cloud Backup
  • Easily Access User End-points
  • IIS monitoring
  • IT Asset Management
  • IT Automation
  • Monitor Key Server Metrics
  • Remote Control
  • Remote Monitoring
  • Remote Monitoring and Access
  • Reporting And Dashboards
  • Service Desk
  • Web Based

Q. Who are the typical users of Kaseya VSA?

Kaseya VSA has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Kaseya VSA support?

Kaseya VSA supports the following languages:

English

Q. What type of pricing plans does Kaseya VSA offer?

Kaseya VSA has the following pricing plans:

Subscription

Q. Does Kaseya VSA support mobile devices?

Kaseya VSA supports the following devices:

Android, iPhone

Q. What other apps does Kaseya VSA integrate with?

Kaseya VSA integrates with the following applications:

Accelo, Autotask, ConnectWise Manage, HaloPSA, IT Glue, IT Pro Dashboard, PROMYS CRM Help Desk PSA, Tigerpaw, Traverse Monitoring, xMatters

Q. What level of support does Kaseya VSA offer?

Kaseya VSA offers the following support options:

Forum, Knowledge Base, Video Tutorials, Phone Support, FAQs, Online Support