Kaseya VSA

We have saved a lot of time dedicated to working on each machine locally. Between remote installs and remote access it keeps out efficiency maxed out.

We manage almost 8000 of our customers machines. On almost all servers we run monitoring to alert us to issues, like disk space problems, services not running or certain eventlogs popping up. Here the lego building part of Kaseya is obvious. You get the rough shape to help you set up, but you determine what machine needs what monitoring. You polish the whole in the right shape.
We have good security options with Webroot, Malwarebytes and Patch Management as most important parts. We have remote access when we need it and can investigate problems without having to bother users and take over the machine a few times a day. Then there's the luxury of running commands, or agent procedures as Kaseya calls them, in a heartbeat. You can automate cleanups by tying monitor alerts to commands. In the past this could take you weeks to setup and maintain properly, but that task is mostly done by Policy Management now. You setup the roles per group, do they need monitoring, antivirus, patch managent, etc, etc and Policy Management does it all. Unfortunately there is no complete coverage for all Kaseya options, but in our case it's about 80 to 90% and that saves hours and hours....
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. What would I do.... :-)

BUGGY, enough to drive anyone crazy. Take the tree structure drill down... They're actually drill UP, in that if you click ANYTHING, every "+" in the tree expands. If there are 300 customers in the tree, you've got to scroll like mad for an hour through everything you didn't want expanded, just to re-find what you WANTED expanded. Tons of applets in the program simply don't do work at all. The "Discovery" app, which should identify all devices on a given network actually can't identify anything that doesn't already have the Kaseya management agent on it, making deployment a totally manual process. The network monitor doesn't provide any meaningful information, just sends you thousands of emails telling you it failed.

Absolutely love it. It does so much more for us than what we had before. The Kaseya knowledge base and public agent procedures site is helpful. Patch management is my biggest love from this product. The ability to access machines with just Internet access is a huge plus. It has also made managing our inventory considerably easier.

VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.