Kaseya VSA
About Kaseya VSA
Kaseya VSA is the ultimate solution for managing and automating your IT environment to help you live up to the challenge. With VSA, IT professionals can improve service delivery and increase IT efficiency. With flexible payment terms, optional configurations, multiple domain capabilities, cloud-based and on-premise, IT organizations of all sizes can experience the benefits of enterprise-class IT management.
VSA also offers some of the most powerful solutions in RMM, ready built with the tools you'll need to run a successful IT organization. VSA comes equipped with Remote Control, Patch Management, Auditing, Monitoring, AV/AM, and Backup. All wrapped around a powerful automation engine to save you time and money.
Key benefits of Kaseya VSA
Continue your transition to a modern MSP or IT Department leveraging the Kaseya VSA platform. With VSA you'll be able to provide an increased level of service, improved efficiency, and ultimately improve the bottom as an IT organization. Take Kaseya VSA out for a spin with our Free Trial, see for yourself how VSA can change your IT organization.
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- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software for our IT department. Increased productivity by 100%
Reviewed on 2017/11/16
Helps my IT staff with their day to day work making them more productive
Helps my IT staff with their day to day work making them more productive
Pros
Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click!
Cons
Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue,
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
4 out of 5 - Customer Support needs improvement
Reviewed on 2016/06/29
Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the...
Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine.
Pros
Automation
Ease of use
Fully Featured
Great integration
Cons
Customer support is terrible.
Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements.
They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A powerful engine marred by lazy, ongoing GUI problems
Reviewed on 2019/05/10
We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly...
We took on Kaseya largely for remote control of clients and Windows/Office patching. We quickly made use of its Agent Procedures and reports modules and then continued on, slowly integrating module after module.
Pros
Many powerful modules:
- I would not even consider Windows patching without Kaseya: it is granular, easy to use, pretty complete
- Agent Procedures and Policies allow enormous customization in what you can do - practically any script you can think of can potentially be run through here
- LiveConnect is smooth and fast and provides a wealth of tools
- Reports, Alerts, and Audit modules are clear (once understood) and provide tremendous detail and customization
Cons
Persistent, unfixed, obvious GUI issues spanning years and years after being reported:
- screens not refreshing;
- inconsistent filtering;
- misleading word choices in scheduling boxes;
- selecting multiple is a chore;
- "View" is powerful to *use* but clumsy and unwieldy to *manage/administer*
The way installation packages are created is terrible. If you have more than about a dozen OUs, you will see what I mean: you must create a new install package for each OU. We have 90. EVERY ONE OF THEM must be updated every time there is a new Kaseya client release (about four times a year). There should be one package that asks the user its OU based on a database that IT sets up.
Kaseya Anti-Virus and Kaseya Anti-Malware (which we used to use) frought with problems, in accurately reporting what was out there & in reliably installing or uininstalling packages. KAM in particular was so broken it caused us to dump the entire thing and switch to Webroot (though the Webroot integration module is a bad joke: it looks like an alpha product, nowhere near beta).
Patch rollback is difficult and usually impossible (though this may not be Kaseya's fault).
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors.
Reviewed on 2018/07/11
Significant reduction in operational costs and increase in our ability to deliver value.
Significant reduction in operational costs and increase in our ability to deliver value.
Pros
The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right.
Cons
It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Effective systems management on a budget
Reviewed on 2017/11/17
Remote access, patch management, software/hardware auditing, asset management, VSA does everything...
Remote access, patch management, software/hardware auditing, asset management, VSA does everything we need it to!
Pros
Kaseya VSA offers functionality similar to SMS/SCCM or LanDesk at a fraction of the cost. In addition, it includes options for additional endpoint protection management.
Cons
I was not able to get the VSA front-end working on our shared IIS server, I ended up creating a separate VM for VSA which is pretty trivial but it's one more host to manage. I probably should have just contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, the most expedient solution was just to create a new VM just for VSA.
Kaseya VSA FAQs
Below are some frequently asked questions for Kaseya VSA.Q. What type of pricing plans does Kaseya VSA offer?
Kaseya VSA offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Kaseya VSA is priced on an end-point basis, allowing users to scale their operations with the demands of their business. Please contact Kaseya for detailed pricing information.
Q. Who are the typical users of Kaseya VSA?
Kaseya VSA has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kaseya VSA support?
Kaseya VSA supports the following languages:
Dutch, English, French, German
Q. Does Kaseya VSA support mobile devices?
Kaseya VSA supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kaseya VSA integrate with?
Kaseya VSA integrates with the following applications:
Accelo, Acronis Cyber Backup, Addigy, Autotask PSA, BMS, Bitdefender GravityZone, Bitium, Cherwell Service Management, CloudRadial, ConnectWise PSA, Cortado MDM, Cronofy, Datto SIRIS, IT Glue, Jira, Narmada, PROMYS, PagerDuty, QuickBooks Online Advanced, QuoteWerks, Simplesat, SmileBack, ThreatLocker, Traverse, Trend Micro, Unitrends Backup, Unitrends MSP, Vorex, Webroot Business Endpoint Protection, Xero, Zendesk Suite
Q. What level of support does Kaseya VSA offer?
Kaseya VSA offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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