--- description: Learn how Kaseya VSA can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kaseya VSA Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Website Monitoring Software](/directory/113/website-monitoring/software) > [Kaseya VSA](/software/91114/kaseya-vsa) # Kaseya VSA Canonical: https://www.getapp.za.com/software/91114/kaseya-vsa Page: 1 / 10\ Next: [Next page](https://www.getapp.za.com/software/91114/kaseya-vsa?page=2) > Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting. > > Verdict: Rated **4.1/5** by 207 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kaseya VSA • Comprehensive remote monitoring and management (RMM) capabilities to oversee and control the entire IT infrastructure from anywhere • Automation features to streamline routine IT tasks and boost technician efficiency, freeing up time for strategic initiatives • Advanced security modules including EDR, DDoS protection, Managed SOC, and more to safeguard every endpoint against evolving cyber threats • Integration with other critical IT workflows like PSA, documentation, backup, and compliance for a unified management experience • Faster resolution of IT issues through proactive monitoring and remote troubleshooting capabilities ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 207 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Kaseya VSA is priced on an end-point basis, allowing users to scale operations with the demands of the business. Please contact Kaseya for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Belgium, Canada, Denmark, Germany, India, Ireland, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore, South Africa, Sweden, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Anti Virus - Application Management - Approval Process Control - Asset Tracking - Audit Management - Audit Trail - Authentication - Automated Scheduling - Automatic Backup - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring ## Integrations (45 total) - Accelo - Addigy - Autotask PSA - BMS - BVoIP - Bitdefender GravityZone - Bitium - BrightGauge - Cherwell Service Management - Cisco Crosswork Network Services Orchestrator (NSO) - CloudRadial - ConnectBooster - ConnectWise PSA - Cortado MDM - Cronofy ... and 30 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Website Monitoring Software](https://www.getapp.za.com/directory/113/website-monitoring/software) ## Related Categories - [Website Monitoring Software](https://www.getapp.za.com/directory/113/website-monitoring/software) - [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.za.com/directory/325/it-asset-management/software) - [Network Monitoring Tools](https://www.getapp.za.com/directory/480/network-monitoring/software) - [Data Centre Management Software](https://www.getapp.za.com/directory/277/data-center-management/software) ## Alternatives 1. [N-central](https://www.getapp.za.com/software/1999255/solarwinds-n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.getapp.za.com/software/109249/solarwinds-msp-rmm) — 4.3/5 (201 reviews) 3. [IT Glue](https://www.getapp.za.com/software/113707/itglue) — 4.6/5 (342 reviews) 4. [Syncro](https://www.getapp.za.com/software/2047491/syncro) — 4.6/5 (149 reviews) 5. [Pulseway](https://www.getapp.za.com/software/101507/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "Great Product" — 5.0/5 > **RJ** | *25 January 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Kaseya is awesome in the automation department. I am able to set scripts in place and have them run in the middle of the night. No more staying up after hours pushing out patches and fixes. I can set the patch management to scan for new updates, then push them out on a schedule that I determine. > > **Cons**: The product works great on Windows machines, but updating a Mac can be tricky. I would like to see them move into the Android field more too. There are more and more Android devices coming into the work sphere that having an option to remotely fix androids would be great. > > I have been using Kaseya VSA for about 10 years now. It has transformed my business. I travel less and less to clients sites and do most if not all work remotely for them. Their customer support is top notch and they work hard to help you. Their billing department could be improved, but they're working on it. They have Kaseya Connect every year in Las Vegas. I wish they would hold it somewhere other than casinos and strip clubs. Kaseya is a must for your business. They can scale with you as you grow your business too. ----- ### "Great software for our IT department. Increased productivity by 100%" — 4.0/5 > **Joe** | *16 November 2017* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and very reliable. Love the remote access tools to keep track of all the systems in the office. Weather it be patch management, cloud backup. deploying software or just remote desktop support Kaseya has it all\! If my user base is in or out of the office at a client site, Kaseya is there to help manage their computers with just a click\! > > **Cons**: Kaseya support is sometimes slow to respond and resolve tickets at times. I'm not sure if its a language barrier, or maybe I am just not explaining the issues clearly it usually takes a few attempts over a couple of days to get a resolution to an issue, > > Helps my IT staff with their day to day work making them more productive ----- ### "Terrible support, worse customer service" — 1.0/5 > **jacob** | *10 November 2016* | Computer & Network Security | Recommendation rating: 0.0/10 > > **Pros**: their initial sales pitch was good and convinced us to buy it. > > **Cons**: terrible customer service, NO Support, slow, lousy features for the price > > We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user \& program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit \& would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us \& that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features. ----- ### "4 out of 5 - Customer Support needs improvement" — 4.0/5 > **Michael** | *29 June 2016* | Recommendation rating: 10.0/10 > > **Pros**: Automation Ease of use Fully Featured Great integration > > **Cons**: Customer support is terrible. Purchasing new agent licenses is a pain in the butt. you have to contact a rep, they have to build a quote, you approve the quote, they send the request to tech to generate your licenses. now you have to pay them 3 time or 4 time a month for multiple agreements. They should have a shopping cart, that auto-generates the licenses, or better yet, an unlimited pay for what you use model. > > Kaseya is the most powerful Remote Monitoring and Management (RMM) software available on the market. It's easier to use than its competitors and it has the most robust Agent Procedure and scripting engine. ----- ### "The Rolls Royce of RMM tools for MSPs. Not perfect, but better than its competitors." — 4.0/5 > **Frank** | *11 July 2018* | Recommendation rating: 9.0/10 > > **Pros**: The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not. The company behind the product is one of its greatest strengths - no product is perfect, but it's easy to work with Kaseya and they go out of their way to make things right. > > **Cons**: It can be finicky. We have several thousand agents on it and the database needs frequent pampering. Their support engages and helps willingly and quickly, but I feel this should be handled by the application or some support automation. > > Significant reduction in operational costs and increase in our ability to deliver value. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.za.com/software/91114/kaseya-vsa?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/91114/kaseya-vsa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data