About ConnectWise Automate
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ConnectWise Automate
Key benefits of ConnectWise Automate
Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to ConnectWise Automate
Images
Features
Total features of ConnectWise Automate: 113
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Reviews
Already have ConnectWise Automate?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ConnectWise for wiser IT Admins
Reviewed on 2018/05/07
Pros
ConnectWise Automate solutions is a remarkable ITSM Solution that has a strong and accurate agent that will make a complete inventory of all the IT assets of your organization. Strong scripts capabilities to automate tasks of maintenance and preventive support. Provides simple, fast, and powerful remote access capabilities.
Cons
For Junior IT Admins has a higher complexity to achieve proficiency to manage the tool. New versions are kind of unintuitive and sometimes difficult to figure out.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Connectwise Automate, formerly Labtech, works well for the most part.
Reviewed on 2018/03/21
Pros
Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.
Cons
The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Large MSP View
Reviewed on 2021/03/19
My complaints aside, Automate has been a good investment for us. Although I must point out that...
My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated.
Pros
The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate. It is amazing.
The scripting features are very good. The ability to create custom processes is exceptional.
Cons
The ability to monitor and manage network devices is not good at all. Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task. It was money we would have rather just spent with ConnectWise.
Reporting is also a disappointment. The included reports are very simple and not geared toward a C level. They are also not easy to build or manipulate.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great Software with a great learning curve
Reviewed on 2017/01/20
I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect"...
I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.
Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.
However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.
Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.
Pros
Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management
Cons
Complex
Growing expense
Out of date knowledge base / manuals.
- Industry: Computer & Network Security
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ConnectWise Automate, a great software
Reviewed on 2019/01/14
Labtech, as it was previously known, is currently operating in our offices and infrastructures,...
Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage.
Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.
Pros
It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.
Cons
CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.
ConnectWise Automate FAQs
Below are some frequently asked questions for ConnectWise Automate.Q. What type of pricing plans does ConnectWise Automate offer?
ConnectWise Automate offers the following pricing plans:
- Starting from:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Contact ConnectWise Automate directly for a custom pricing quote.
Q. Who are the typical users of ConnectWise Automate?
ConnectWise Automate has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does ConnectWise Automate support?
ConnectWise Automate supports the following languages:
English
Q. Does ConnectWise Automate support mobile devices?
ConnectWise Automate supports the following devices:
Q. What other apps does ConnectWise Automate integrate with?
ConnectWise Automate integrates with the following applications:
Acronis Cyber Backup, Auvik, ConnectWise Control, ConnectWise PSA, Webroot Business Endpoint Protection
Q. What level of support does ConnectWise Automate offer?
ConnectWise Automate offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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