About Deskero
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. It is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for unique workflows and business needs.
Deskero helps users manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let users take care of all the queries, helping to save time. And it's not just about replying fast to questions, it's about proactively engaging people.
Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.
Pricing starting from:
US$4,00/month
- Free Trial
- Free Version
- Subscription
Key benefits of Deskero
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$4,00/month
- Free Trial
- Free Version
- Subscription
Images
Features
Total features of Deskero: 92
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Auto-Responders
- Automated Routing
- Automatic Backup
- Automatic Lead Distribution
- Call Center Management
- Categorisation/Grouping
- Chat Transcript
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Configurable Workflow
- Customer Accounts
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Database
- Customer History
- Customizable Branding
- Customizable Categories
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Desktop Notifications
- Email Management
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- Filtering
- Help Desk Management
- Interaction Tracking
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Country
- Multi-Language
- Network Monitoring
- Performance Metrics
- Prioritization
- Productivity Analysis
- Project Time Tracking
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Ticket Management
- Timer
- User Management
- Visual Analytics
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Alternatives
LiveAgent
Alloy Navigator
Zoho Desk
TeamSupport
Reviews
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- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Deskero allows you to measure I.T., so that you can manage it.
Reviewed on 2017/07/20
Pros
Overall, I've had a great experience implementing Deskero as our help desk & I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly & efficiently.
Cons
A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple, complete, scalable and customizable with API
Reviewed on 2020/08/19
We automatized the creation of new customers and leads with API integration, we provide a...
We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied.
Pros
The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.
Cons
The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good but not cheap
Reviewed on 2018/02/05
Pros
Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems
Cons
The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...
Response from Deskero (Nabra Ltd)
Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy process to onboard ticketing system for our clients
Reviewed on 2020/02/05
We had a lot of request for website maintenance by email and managing these request manually lead...
We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients.
By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.
Pros
Clean and easy to understand / use interface.
Support and implementation went smooth and well documented.
Cons
We are french based company (Quebec) and the french language pack needs a bit of update.
- Industry: Accounting
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Used for client support email ticketing help desk
Reviewed on 2016/09/12
We use Deskero daily for incoming emails to our support address which in turn is auto handed out to...
We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff.
The system is quick and efficient.
We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after.
We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does.
If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles.
Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.
Pros
Very easy to use
Easy to setup, adding external mail account for incoming mails.
Simple efficient layout. This is important when your agents are staring at it all day.
Auto allocation of incoming queries is very good.
Pricing is great
Cons
None really, we are on the entry package with a few agents and it has been working well for the last few months.
Deskero FAQs
Below are some frequently asked questions for Deskero.Q. What type of pricing plans does Deskero offer?
Deskero offers the following pricing plans:
- Starting from: US$4,00/month
- Pricing model: Free, Subscription
- Free Trial: Available
Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)
Q. What are the main features of Deskero?
We do not have any information about Deskero features
Q. Who are the typical users of Deskero?
Deskero has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Deskero support?
Deskero supports the following languages:
Arabic, Chinese, English, French, German, Italian, Portuguese, Russian, Spanish
Q. Does Deskero support mobile devices?
Deskero supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Deskero integrate with?
Deskero integrates with the following applications:
Facebook, Gmail, Magento Commerce, Twitter, WordPress, Zapier, Zendesk Sell
Q. What level of support does Deskero offer?
Deskero offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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