Deskero
About Deskero
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. It is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for unique workflows and business needs.
Deskero helps users manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let users take care of all the queries, helping to save time. And it's not just about replying fast to questions, it's about proactively engaging people.
Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.
Key benefits of Deskero
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Reviews
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Wonderful!
Reviewed on 2016/02/22
Deskero is a simple software that helped us in providing a better customer care. The interface is...
Deskero is a simple software that helped us in providing a better customer care. The interface is lean and easy to use, yet automation makes the software very powerful. The support they offer is great, incredibly fast resolution for all questions and issues, that is definitely a plus for us.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fast and easy
Reviewed on 2024/01/09
Pros
Easy start, easy config and a good UI, clean.
Cons
Lacks of remote conection for help a client
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 6.0 /10
Easy to use ticketing system
Reviewed on 2017/06/30
Pros
Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok.
Cons
Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited.
Response from Deskero
Hello! Thanks for your review! You can actually export tickets in Excel/CSV format as well. We offer 30+ different reports and you can create custom ones too. The email notification layout is 100% editable in full HTML. Thank you!
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplifying Customer Support
Reviewed on 2023/02/17
I would highly recommend Deskero to any team or organization looking for a reliable and efficient...
I would highly recommend Deskero to any team or organization looking for a reliable and efficient ticketing system. It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively.
Pros
I recently used Deskero for a project, and I was thoroughly impressed with its performance. The system provided a seamless experience for both the end-users and our team. The interface was easy to use and navigate, making it a breeze to create, track, and manage tickets.One of the things that stood out to me was the ability to customize the ticketing fields to fit our unique needs. The system was very flexible, allowing us to tailor it to our workflow and processes. This greatly increased our team's productivity and reduced the time it took to resolve issues.The notification system was another standout feature. We were able to set up automated notifications for both our team and end-users, keeping everyone updated throughout the ticketing process. This feature saved us a lot of time and ensured that everyone was on the same page.
Cons
The chat system in particular is not as well-designed as other parts of the software.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to implement and to use. It saves a lot of time to the company's support team.
Reviewed on 2020/07/08
Pros
The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.
Cons
Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.
Alternatives Considered
Zendesk SuiteReasons for Switching to Deskero
Better price, simple to use.Deskero FAQs
Below are some frequently asked questions for Deskero.Q. What type of pricing plans does Deskero offer?
Deskero offers the following pricing plans:
- Starting from: US$9.00/month
- Pricing model: Subscription
- Free Trial: Available
Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)
Q. Who are the typical users of Deskero?
Deskero has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Deskero support?
Deskero supports the following languages:
Arabic, Chinese, English, French, German, Italian, Portuguese, Russian, Spanish
Q. Does Deskero support mobile devices?
Deskero supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Deskero integrate with?
Deskero integrates with the following applications:
Adobe Commerce, Gmail, Meta for Business, Twitter/X, WordPress, Zapier, Zendesk Sell
Q. What level of support does Deskero offer?
Deskero offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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