Sellsy

Sellsy

CRM, invoicing, automation, marketing (+ more) in one place!

4.5/5 (29 reviews)

Sellsy Overview

Sellsy is for businesses that want to increase the value of their customer relationships, rather than waste time on non-value adding activities.

Subscribe to the modules (we have 13) that best suit your business needs and then manage every customer interaction on one cohesive platform.

All of your modules are come natively integrated with each other, but of course, we also have an open API and many integrations with your favorite tools; be it your CRM, marketing automation, invoicing, POS system, project management tool, or communication platform.

Pricing

Starting from
€50,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French

Sellsy Reviews

Overall rating
4.5/5
83% positive reviews
23
Excellent
1
Very good
3
Average
1
Poor
1
Terrible

Sellsy is not what it was. Look at the competition.

Used Daily for 2+ years
Reviewed on 2016/08/29
Review Source

Hello everyone.
I rarely take the time to give my opinion on the solutions that I use, but then I had to do it.
Sellsy user for 3/4 years, I could follow the development of this tool. At first it was good (Invokit) startup atmosphere, interesting developments for a price of € 22 / month if settlement in the year if it was 24/25 I think. At the time, we could connect PrestaShop to Sellsy it was great.

Then Sellsy changed direction and wanted to be a tool for big companies, dropping all SMBs that used the solution and that had enabled Sellsy to be what it is now.

Sellsy became simply a money machine that even the commercial struggle to sell ...

As we go along, Sellsy took these customers in "hostage". Take for example the solution PrestaShop. When Sellsy developed a module "website" for online sales. It was bye bye the PrestaShop integration, now use our solution (worthy of a 1and1) and you pay +++. 40/50 € / month I think.

Then, the price of the solution itself has increased progressively. Increasing this 2016 is really not over.

Imagine a solution from 264 € HT / month, then 700 € HT / month with the addition of some modules and in 2016 I spend 700 € to 1500 € for the same thing.

And on top of that, remove the option to pay monthly, you get a good hostage clients who turns into a revolt.
The community manager at Sellsy has done its work, and the beginning of August, he removed the dozens of bad customer reviews on the Facebook page.

I invite you to look at other uncensored by Sellsy sites. Following a message left on the Facebook page of Sellsy I was contacted by many users in the same situation. Several people who have monthly pay them only a few days to leave or pay the amount in the year. Imagine the data to transfer, etc ...

The commercial have admitted the situation and that it was a management decision they apply.

I am aware of the situation because I was sponsoring people who are no longer on Sellsy since this year I met a Sellsy independent sales manager which now offers other solutions.

I quote another opinion from a user on another site: "The good news is that it allowed us to make us realize that there are solutions with more features for a price divided by 2 (vs. the old price!). in short, a blessing in disguise. If you need a billing tool, look at the side of Incwo, mesfactures.fr, quickbooks or manager oscar ... "

Pros

- Functions
- Responsive

Cons

- Price
- Customer service

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

Trade in 1 currency then it will be good for you. Number 1 if you are French...Sellsy has confrontational attitude towards its users.

Used Daily for 1+ year
Reviewed on 2016/07/01
Review Source

If you are looking for 1 application that will be your company central repository for storing and managing all incoming and outgoing email from clients, prospects, opportunities, support cases, multi currency purchase orders, invoices, quotes, expense tracking, inventory management and marketing then sellsy able to perform all of the above in the integrated manner provided you only work in 1 currency. If you are French or based in France then this is 100% best product for you.

On paper Sellsy markets itself as the complete all in one business platform however it fails in a few key areas for any business working internationally 1 is specific to multi currency. The issue is that while products/services in sellsy support multi currency selling prices they do not support multicurrency auto conversion on purchase orders. This renders the entire sales and purchasing part of their platform as a failure to us. This also kills the margins calculator on invoices. Their work around is we should manually type the price of each item in relevant currency in purchase orders to make it work. Yes that means back to excel.....the very thing we want to stop using and are paying extra for! To be fair this is not unique to Sellsy! The vast majority of other platform providers for SME fail on this. Even XERO, Quickbooks etc which are full accountancy systems who claim multi currency don't do this basic but VERY important task for internationally trading businesses who require true full purchasing and invoicing in multi currency.

Pros

Overall sellsy works well and is a stable platform. Nice UI and we never experienced any downtime with the product. Anything I have not criticized in detail below can be considered to work perfectly or has not been tested by us. Sellsy commented on my review almost demanding that I should write about what is great? For the record any sellsy feature I do not mention the cons section below should be considered as on par with competition or better. I am not here to promote sellsy nor am i getting paid for my review.

Cons

Sellsy marketing should do their job better and be thankful of users who take time out to tell them what needs to be improved in their offering instead of criticising reviewers.

Over all the advertised google apps integrations are a joke. Compared to the competition (most of whom have proper google synchronisation) the sellsy google integration should be considered as BETA at most. You wont find any documentation on how it works on their FAQ or Help site. Infact I personally consider their use of the word synchronisation in google to be misleading. They should just call it basic integration because in reality it is nothing more than that. More details below about my experience to date.

GOOGLE CONTACT SYNC: This is not a real contact sync. All sellsy does is periodically send a copy of your sellsy contact data into google. There is ZERO synchronisation going on. (We are a paying customer and it doesn't even work for us in basic mode). They claim they will fix it and its unique to our account) If you have any issue with contact sync in sellsy the help site recommends you remove the google sync app and restart. When performing this sellsy leaves all the previous contacts data sitting in each of your employee's google accounts! It doesn't perform ANY tidy up or removal of data it created. Reconnecting the app in sellsy then goes ahead and makes a whole new set of contacts thus creating duplicates in the hundreds and thousands if you have a large database because the current app does not manage any of the information it sends (not syncs) to google. Potentially a huge massive headache for any admin expecting sellsy to centrally manage business contacts within a company that uses google apps for business. Example: When any employee is removed from the google contact sync Sellsy will not delete its data from the connected google account. This leaves a full copy sitting with the employee who can then do whatever they want with the data.

GOOGLE CALENDAR SYNC: Want create a meeting in sellsy with a contact from your crm and have it sync with your google calendar? Not possible with sellsy. Simply forget about using the sellsy calendar as a meaningful way to track your meetings and events via google. You can view your google calendar events in sellsy but not edit them because there is NO SYNC

EMAIL: Severely limited due to 1 small but very significant issue. Their email client cannot be used as a traditional email client due to the way they handle email attachments. Example: You attach a file called brochure.pdf from your computer to an email and send to a lead. Next you create a new email for a new lead and when you try to attach the brochure.pdf from your computer sellsy will throw up an error saying file already exists! This means that because sellsy has already sent this file in a previous email it cannot be attached again from your computer because it already exists in sellsy! This would be ok if you could open your sellsy docs and search through your folders to attach with the email client but you cannot! When viewing emails in sellsy email page there is no autorefresh to check for new mails. Also there is no button to click on to force check for new mails.

GOOGLE DRIVE SYNC: This again is not a real sync process. If you thought that sellsy could be used as a central store for business documents that will sync with google drive and or dropbox then you are going to be very disappointed. Sellsy does not sync or even copy your documents / folder structures stored within sellsy to google drive or dropbox. It is strictly limited to creating copies of invoices and purchase orders (Accounts files) as they get created in sellsy. Again no synching here all you get is a sellsy folder full of pdfs with document numbers for names and easy way to reference them. Once an item is pushed from sellsy to google drive it is up to the user to take care of everything else. Remove a doc in sellsy....then you are left to clean up the rubbish in your google drive account. This of course then multiplies based on how many users there are in your company. What adds more to the frustration is that sellsy offers unlimited file storage but I dont see how any company could properly make use of it.

USER INTERFACE: Lots of little items still appear in french. Whole sections of the CONTACTS filter interface are dedicated to french companies and their specific registration numbers. Which is great if you are a french company doing business in France. Very confusing and annoying for international users. Update: Sellsy fixed a lot of the french items but then as new features started to appear the french started to reappear in the english version of the site. And to add insult to injury the update blog in english is update often months after the update is posted in French on their French website. If you want to keep up to date with new feature you better get used to google translate.

UNWANTED PROMOTION / ADVERTISING WITHIN THE APP: A big promote sellsy button is on the main menu that your employees cannot ignore and IT asks your employees to promote sellsy to all their contacts! Even worse is there is no way to turn this off! What business owner or manager wants his or her employees pushing sellsy as a product to their customers when they should be doing their job. This is totally unacceptable as a forced item in a paid premium subscription and should have the option to be turned off. This promote sellsy button is acceptable in a trial or in a freemium model. It should be noted however that sellsy does have an excellent referral program and I am sure many small IT consultancy type businesses can get their sellsy cost covered by taking advantage of referral program. But for most other types of businesses I am sure the majority will be in agreement we want the option to stop sellsy from shoving itself down our throats while we paying for the privilege.

PURCHASING AND MARGINS MODULE: Sellsy claims full multi currency support but it fact it doesn't. You can create sell prices in any currency for any product in sellsy however you cannot set the buy price for products or services outside the currency set as default in your account. When you buy a product in USD and sell in euro sellsy doesn't put any product price data in purchase orders. You have to manually do it for each individual item. In this situation sellsy actually creates a boat load of work for any user trying to create purchase orders for suppliers. Because humans have to manually input the purchase price for each item on a PO there is huge potential for human error.

DATA IMPORT: This is super complicated compared to the competition. Custom fields cannot be imported with companies at the same time. Contacts and their respective customer fields also cannot be imported in the same file. Addresses must be then imported separately. Another example of sellsy creating a large amount of work to simply get your CSV data loaded in. The data import does not auto capitalise surnames upon import. This creates a confusing visual mess of your list data because any contact edited or created within sellsy automatically puts the surname in full capitals. The same issue exists on mobile app.

CRM: When viewing a prospect or client it doesn't show if any opportunities are linked. You have to open the opportunities list in the CRM app to find this important information. This is because they charge extra to manage opportunities.

OFFICE 365 INTEGRATION: No contact sync, no calendar sync, no ondrive sync.

MOBILE APP: Does not work in offline mode. No way to view emails linked to an item in sellsy.

SUPPORT: Support is only provided during USA business hours? But Sellsy is based in France? Companies who want the english version of sellsy that reside in Europe Middle East & Africa should not be subjected to having to stay awake late at night to receive support of a product made in Europe. My experience with support is that they are reasonably fast to fix small things. Quality control over items released into production however is not so hot. Items we had to ask to be fixed should not be left to customers to highlight. An example being correct of basic items in english being presented in French.

GMAIL WIDGET: Solves 50% of a problem and creates a problem. With the widget you can create a contact or prospect with an email inside your gmail BUT you cannot link that email to the contact you just created. If you open the email in sellsy it wont be connected with anything because you created the contact AFTER the email arrived. Then if you are in sellsy and you have assigned the email to an opportunity and you want to use sellsy to send an email to the contact (to track it) you find you cannot send the email because the file you want to attach due to file name already existing somewhere on sellsy. See where i am going here?

I mentioned before that the more I interacted with this company and highlighted issues the more of an attitude they developed. Perhaps my words in english which btw I consider to be constructive critic was taken as a personal attack on the company. Which is not the case. I am here to provide my personal view on my experience with this product.

All the of items like lookup for french companies cannot be removed from the interface. Yet another distraction for international users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Best CRM I've used.

Used Daily for 1+ year
Reviewed on 2018/03/26
Review Source: Capterra

Pros

It is definitely an all in one software that does everything I need it to. It is easy to use and intuitive. It's got great stats and analytics. It helps our sales and marketing team significantly. Highly recommend it. Great customer service too.

Cons

I remember wanting it to have another feature or two, but I can't even remember what they were any more.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
James D.

Exactly what my business needed!

Reviewed on 2015/10/26
Review Source: SoftwareAdvice

Pros

When I first started my business in 2014, I had a very specific need. I honestly tried several platforms before I found Sellsy, including Salesforce and others, and nothing worked as well as Sellsy. Its intuitive, and offers a growing selection of solutions that help my business look and operate professionally. It also offers the kind of power that allows me to send quotes quickly and respond to my clients and prospects before my competition can make a move. I'm a big fan of this website and really do recommend it highly.

Cons

Sometimes the additional features take time to really learn, but I figure, that's to be expected.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Sellsy is a brilliant CRM

Used Daily for 6-12 months
Reviewed on 2018/03/20
Review Source: Capterra

Pros

My last company used Sellsy, and I didn't fully realize how great Sellsy was until I went to my new company which uses another CRM. Sellsy is WAY more complete, does way more things, and the email marketing is much more user-friendly. You can do everything with no code involved.

Cons

There's nothing bad I have to say about Sellsy. However, I do know that it is a niche product and it fits best for companies that want to use a wide variety of features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
8.7/10
Based on 29 reviews
Compare user recommendation rating with alternatives

Sellsy Pricing

Starting from
€50,00/month
Pricing options
Free Trial
Subscription
Value for money

Price for 5 users
Yearly contract

Value for Money
3.5/5
Based on 29 reviews
Compare value for money rating with alternatives

Sellsy Features

  • API
  • Monitoring

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management
Features
3.7/5
Based on 29 reviews
Compare features rating with alternatives

Additional information for Sellsy

Key features of Sellsy

  • Comprehensive client records
  • Connected cash register system
  • Fine tuning of user access level
  • Google Apps, Dropbox, Mailchimp connectors
  • Helpdesk ticketing system
  • Inventory management
  • Invoicing and business documents
  • Live chat and discussion walls
  • Live margin calculation
  • Mobile apps (Android and iOS)
  • Powerful API
  • Prestashop ecommerce plugin
  • Purchases and expenses management
  • Shared tasks and calendars
  • Store emails in client records (with attachments)
  • Timetracking and billing
  • Track CRM opportunities with pipeline view
  • Wordpress, Prestashop and Drupal leads collectors

Benefits

- View your opportunity pipeline(s) and automate your communications through each stage of the sales cycle to nurture them from qualified to closed.

- Intelligently score your opportunities according to contact behavior. Analyze the actions (e.g reading a quote for >3 minutes) that have the strongest correlation with a close deal, then award points to every prospect who carries out the actions. Never miss a deal again!

- Go from offer sent, to signed, to payment received as fast as technologically possible. Generate personalized quotations in seconds, convert them to invoices in 1 click, legally sign online, and accept your payment - all on the same platform.

- Provide next-level customer support with Sellsy's collaborative ticketing system. Even better, EVERY support action will appear on the customer timeline so that every team member is on the same page; be they account managers, support heros, or developers.

- Convert, convert, convert. With Sellsy's native CMS, you can create your website, eCommerce store, and blog. Add contact widgets to capture user information (e.g. email, budget, position) then create a profile to personalize all of your communication with them.

- Kanban project management for every member of your team. Assign tasks to different team members, set deadlines, and manage projects across different Sellsy modules (e.g. sales partnership project linked to your personal project management).

- European hosting, European security, European support.

GetApp Analysis

The team behind Sellsy has upped its game once again with a point-of-sale extension that goes along with Sellsy’s intuitive CRM software. Businesses that use Sellsy for online invoicing, collaboration, time tracking, and help desk management can also rely on the platform to unify inventory between brick-and-mortar and e-commerce stores and manage transactions using the Sellsy cash till.

The complete sales management system includes features for CRM pipelines, invoicing, time tracking, teamwork, task management, help desk management, and purchases and inventory management. The solution helps businesses keep track of profits in real-time, with instant reports for previewing margins project-after-project and keeping track of the hours spent working on individual business tasks.

Activity Dashboard

What is Sellsy?

Sellsy is a soup-to-nuts platform that offers the necessary tools that business owners need to run their companies. Since its debut, Sellsy has provided users with CRM, invoicing, teamwork, time tracking, inventory management, and help desk solutions. In late 2013, the company debuted a point-of-sale system, as well. Quickly dubbed the “cash register from the future,” Sellsy’s POS connects to Mac, PCs, and tablets. Users also have the option to take advantage of a complete add-on product range that includes receipt printers, barcode scanners, and cash tills.

Businesses that utilize Sellsy’s integrated tools benefit by being able to optimize their processes, with features that enable visual reporting and data filtering. Users can even add custom fields to filter their own data and adapt Sellsy to their existing business workflows.

Client History with Charts

Sellsy Main Features

Connected Point-of-Sale

Sellsy provides its users with a smart cash register for their points-of-sale. Clients can opt to use their own gear, or they can choose from Sellsy’s product range, which includes receipt printers, barcode scanners, and everything else necessary to create a complete POS system.

Using Sellsy’s POS allows you to unify your inventory between POS and e-commerce. Stock lists are the same whether someone is browsing your inventory online or in a brick-and-mortar store. Meanwhile, because the POS is integrated with the rest of Sellsy’s platform, you can monitor sales in real-time and know exactly where you stand financially at any point. Create client records from your cash register without worrying about entering any complicated records. An email address alone is enough to start building relationships with customers through Sellsy’s connected CRM.

Connected Cash Register

CRM Pipelines

Sellsy’s CRM solution works to help teams function in a unified environment while keeping employee satisfaction at the forefront. Leads can be collected straight from a website or Sellsy’s connected POS solution. Sellsy’s CRM also includes tools for task management and emails management, as well.

Use Sellsy’s Wordpress, Drupal, or Prestashop modules to automate your opportunities, and click on the “pipeline view” to see the real-time status of all your business opportunities. Sellsy uses visual indicators to provide you with insight into how your actions are impacting the bottom line, with a drag-and-drop interface that you can use to quickly move opportunities through the sales pipeline.

CRM Pipelines

Invoicing Capabilities

Powerful invoicing tools are one of the ways that Sellsy differentiates itself from competitors in the marketplace. Small businesses can use Sellsy to create professional-looking estimates and invoices with integrated branding features.

Sellsy’s invoicing module offers the capability to manage all different types of documents in addition to client invoices, including estimates, orders, credit notes, payment invoices, and delivery slips. Sellsy automatically sends recurring invoices to clients who’ve signed up for subscription services. You can also send reminders to clients who are late paying their bills.

Invoicing Module

Time Tracking

Time tracking is a fundamental tool for businesses that are interested in tracking employee performance. Without a firm grasp on how much time their employees are spending on projects, it can be nearly impossible for managers to evaluate the true ROI and the margins for an individual project.

Throw out your Excel spreadsheets, and start using Sellsy’s time tracking features instead. When you track your time with Sellsy, that data gets imported seamlessly into your monthly invoices. This allows professionals to directly bill their clients based on the time spent working on specific projects. Sellsy offers a native Mac application, which makes it even easier to track time through the platform. Time tracking features are available on the web, along with Sellsy’s mobile applications.

Time Tracking

Sellsy Integrations

Sellsy is an open solution, which means businesses can utilize Sellsy’s API, in addition to a growing number of third-party integrations. Specifically, Sellsy integrates with Gmail and Google Apps. CRM add-ons and e-commerce integrations are available with popular business services like Dropbox, MailChimp, WordPress, Drupal, MailJet, Joomla!, and PrestaShop.

Sellsy Pricing

Sellsy’s pricing is based on the specific options that individual users require. As a result, no two businesses will pay the same rate to use all of Sellsy’s tools. Main subscriptions start from $30.90 per month, with teamwork tools billed at an additional $7.50 per user, per month. Sellsy accepts payments via credit card and Paypal and allows users to cancel anytime.

Sellsy Bottom Line

  • Helps businesses keep track of profits in real-time.

  • Unify inventory between brick-and-mortar and e-commerce stores.

  • Sellsy is built for small and mid-size businesses.

  • Point-of-sale extension that goes along with an intuitive CRM solution.

  • Keep track of the time spent working on specific client tasks.

Sellsy FAQs

Below are some frequently asked questions for Sellsy.

Q. What type of pricing plans does Sellsy offer?

Sellsy offers the following pricing plans:

Starting from: €50,00/month

Pricing model: Subscription

Free Trial: Available

Price for 5 users
Yearly contract

Q. What are the main features of Sellsy?

Sellsy offers the following features:

  • Comprehensive client records
  • Connected cash register system
  • Fine tuning of user access level
  • Google Apps, Dropbox, Mailchimp connectors
  • Helpdesk ticketing system
  • Inventory management
  • Invoicing and business documents
  • Live chat and discussion walls
  • Live margin calculation
  • Mobile apps (Android and iOS)
  • Powerful API
  • Prestashop ecommerce plugin
  • Purchases and expenses management
  • Shared tasks and calendars
  • Store emails in client records (with attachments)
  • Timetracking and billing
  • Track CRM opportunities with pipeline view
  • Wordpress, Prestashop and Drupal leads collectors

Q. Who are the typical users of Sellsy?

Sellsy has the following typical customers:

Freelancers, Mid Size Business, Non Profit, Small Business

Q. What languages does Sellsy support?

Sellsy supports the following languages:

English, French

Q. What type of pricing plans does Sellsy offer?

Sellsy has the following pricing plans:

Subscription

Q. Does Sellsy support mobile devices?

Sellsy supports the following devices:

Android, iPhone, iPad

Q. What other apps does Sellsy integrate with?

Sellsy integrates with the following applications:

Bitium, Datananas, Dropbox, Mailchimp, Mailjet, Prospect.io, RingOver, SphereWMS, Stripe, Wordpress

Q. What level of support does Sellsy offer?

Sellsy offers the following support options:

FAQs, Online Support, Phone Support