HelpOnClick Help Desk

HelpOnClick Help Desk

Manage communication with your customers

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HelpOnClick Help Desk Overview

Smart and easy-to-use Help Desk and Knowledgebase solution for your small or medium-size business. Deliver timely support to your customers. Exceed your customers’ expectations!

Pricing

Starting from
US$9,00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

English

HelpOnClick Help Desk Pricing

Starting from
US$9,00/month
Pricing options
Free Trial
Subscription

HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $9 per month.Discounts for quarterly and annual billing cycles are available. No credit card required for the 14-day free trial.

HelpOnClick Help Desk Features


  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for HelpOnClick Help Desk

Key features of HelpOnClick Help Desk

  • Advanced ticket search
  • Automated business rules and escalation rules
  • Bulk actions
  • Can be extended with a number of widgets
  • Classifications and filters for tickets
  • Comments on tickets that are only visible to operators
  • Communicate between operators
  • Create your own escalation and ticket reviewing processes
  • Customer accounts
  • Customizable style (HTML & CSS)
  • Customizable ticket statuses
  • KB: glossary and word index
  • KB: in-depth multi level categories
  • Knowlwdgebase articles for customers and internal use
  • Position of a ticket is saved until a staff reply is sent
  • Reports: operators' performance, customer satisfaction, SLA
  • SLA support
  • Spot the currently viewed tickets, see drafts in real time
  • Tickets can be created by web or via email
  • Use a free website.helponclick.com domain or your own domain

HelpOnClick Help Desk FAQs

Below are some frequently asked questions for HelpOnClick Help Desk.

Q. What type of pricing plans does HelpOnClick Help Desk offer?

HelpOnClick Help Desk offers the following pricing plans:

Starting from: US$9,00/month

Pricing model: Subscription

Free Trial: Not Available

HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $9 per month.Discounts for quarterly and annual billing cycles are available. No credit card required for the 14-day free trial.

Q. What are the main features of HelpOnClick Help Desk?

HelpOnClick Help Desk offers the following features:

  • Advanced ticket search
  • Automated business rules and escalation rules
  • Bulk actions
  • Can be extended with a number of widgets
  • Classifications and filters for tickets
  • Comments on tickets that are only visible to operators
  • Communicate between operators
  • Create your own escalation and ticket reviewing processes
  • Customer accounts
  • Customizable style (HTML & CSS)
  • Customizable ticket statuses
  • KB: glossary and word index
  • KB: in-depth multi level categories
  • Knowlwdgebase articles for customers and internal use
  • Position of a ticket is saved until a staff reply is sent
  • Reports: operators' performance, customer satisfaction, SLA
  • SLA support
  • Spot the currently viewed tickets, see drafts in real time
  • Tickets can be created by web or via email
  • Use a free website.helponclick.com domain or your own domain

Q. Who are the typical users of HelpOnClick Help Desk?

HelpOnClick Help Desk has the following typical customers:

Freelancers, Mid Size Business, Public Administrations, Small Business

Q. What languages does HelpOnClick Help Desk support?

HelpOnClick Help Desk supports the following languages:

English

Q. What type of pricing plans does HelpOnClick Help Desk offer?

HelpOnClick Help Desk has the following pricing plans:

Subscription

Q. Does HelpOnClick Help Desk support mobile devices?

We do not have any information about what devices HelpOnClick Help Desk supports

Q. What other apps does HelpOnClick Help Desk integrate with?

HelpOnClick Help Desk integrates with the following applications:

Freshdesk, HelpOnClick Live Chat Software

Q. What level of support does HelpOnClick Help Desk offer?

HelpOnClick Help Desk offers the following support options:

FAQs, Forum, Knowledge Base, Online Support