Acuity Scheduling

Acuity Scheduling

Online appointment scheduling software

4.8/5 (2265 reviews)

Acuity Scheduling Overview

Easily offer appointment booking directly through your website with Acuity online appointment scheduling software. Clients worldwide or local can schedule their appointment online, complete custom forms, and pay with a credit card, online 24/7. Whether it's a regular schedule, or irregular you can manage any availability easily.

Eliminate no-show appointments with automatic text message and e-mail reminders to clients.

A responsive scheduling page means that clients can book appointments from their desktop, tablet, or phone. You can also manage appointments directly from your desktop, tablet, or phone too.

Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling!

Acuity acts like a superhero for your schedule--with way better taste in capes. (For the record, ours is teal.) Acuity helps business owners, freelancers, consultants and entrepreneurs get back in control of their businesses, their time, and their calendars--without breaking a sweat or their back.

With automated appointment scheduling, Acuity’s super powers relieve you of the grunt-work that is back-and-forth-emailing-to-figure-out-a-time-that-works-for-everybody
and lets your clients see your real-time availability, pick the date and time that works best for them, pay in advance (in-full, via deposit or not until time of service) and book themselves.

End result? All you have to do is smile when you get the appointment notification, knowing your business is running smoothly...instead of running you ragged.

With customizeable everything, Acuity makes sure it’s not just another tool you have to deal with, manage or remember to use, but rather, one that works seamlessly in the background of your business, helping you up the ante in the professional department--and get business results that up the ante, too. You can get as picky--or nonchalant--as you want with the level of flexibility you need. Have different offices that operate on different schedules? Got you covered. Want different staff members to have different calendars? No problem. Need everything to match, almost as if you built the software yourself? You got it! After all, everyone knows that a true superhero doesn’t take the credit. :)

Whether you’re booking hourly appointments, doing phone consults, selling classes that students need to sign up for, or anything else that involves you selling your time, don’t put yourself at the mercy of hundreds of clients constantly badgering your inbox or your telephone--

--let Acuity handle the grunt work for you... so you can handle business.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, India, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Acuity Scheduling Reviews

Overall rating
4.8/5
98% positive reviews
1852
Excellent
360
Very good
46
Average
5
Poor
2
Terrible
Patrick M.

My new favorite

Used Weekly for Free Trial
Reviewed on 2019/08/29
Review Source: Capterra

I have had this idea to create my company for years, now that I am pressing all the buttons and actually firing it up - Acuity has given me access to templates that make my ideas not only possible but also WAY more efficient. For instance, I knew there would be a way to create linked classes over consecutive weeks - but i did not know it would be so easy to set them up. Thanks, Acuity!

Pros

I found Acuity through word of mouth - others were using it as an integration with MailChimp - I am very pleased with the robust help section as well as the step by step guides offered. Though still a newbie, the straightforward design and easy to follow directions make me feel like I made a good choice and that the folks who make Acuity seem to know that us small business owners have enough on our hands so making it easy for us to streamline as many workflows as possible while not skimping on design is a huge plus.

Cons

This is not a slam, but its a little like every time you open Safari and its like - DO YOU WANT THIS TO BE YOUR DEFAULT? - no, safari, i don't. but i am using SquareSpace, MailChimp, and Acuity - and i wish i could click a button and just not see all the competing options with what I am already using? I have committed to CRM elsewhere and wish i could hide it in Acuity - this is not really against Acuity though as literally every site does this....

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Adam R.

Great for scheduling clients

Used Daily for 6-12 months
Reviewed on 2019/08/19
Review Source: Capterra

Overall I have been very pleased with the software and with the fun attitudes of the designers and programmers. I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Pros

I like the customizable functionality of Acuity the most. However I also very much appreciate the appointment reminder features which remind both the clients and the clinician of upcoming appointments. I love that multiple reminders is an option and that I can customize when the reminders are sent.

Cons

I really dislike there is no pin or fingerprint option for opening the phone app. The "Magic Link" is not very convenient and has not always worked when I have tried using it. The app itself is very phone friendly however.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jay W.

Easily solved our complex Photography Studio schedule.

Used Daily for 1+ year
Reviewed on 2019/08/13
Review Source: Capterra

We love Acuity and cannot see ever moving away from it. Not only does it manage our booking and syncing with Google Calendar, but it also integrates with our CRM Pipedrive. We use it both on the computer and mobile application while out of the studio with clients which has made booking incredibly easy and no longer a frustration.

On top of that, our no-shows have plummeted due to the automation reminder text messages and emails. Something we never had implemented prior to Acuity and now couldn't live without. With how busy everybody is anymore, reminders are so helpful and really make a huge difference so we don't get stuck waiting on a client who forgot to show up.

Pros

We love the ability for clients to schedule themselves, and once we got everything sorted out with how to logistically set up our schedule to account for how our business runs, it has solved so many issues and problems of knowing when to schedule a client.

The ability to assign resources and set the availability for those resources is really the best part. For almost any client-heavy industry this is a key feature which allows you to maximize your client load in an orderly fashion. We wen't from thinking our schedule was maxed out, to realizing we had the ability to expand our schedule over 50% thus increasing our bottom line.

Cons

If you have no worked with a scheduling software before, there is a learning curve. We used Acuity for well over 9 months before figuring out how to really utilize this tool to maximize our studio schedule. Granted, the help and support Acuity offers is amazing, but I tend to DIY most things until I get stuck. By reaching out for help and support when you get stuck, the only minor frustration is easily mitigated and goes away quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Julie C.

Over the Top Customer Service

Used Daily for 2+ years
Reviewed on 2019/08/07
Review Source: Capterra

I literary replaced a $1000./month virtual assistant with this software without missing a beat. I now self-manage scheduling & billing with Acuity in about an hour a month.

Pros

Ease of use; excellent service and support. Whenever I have had questions, I get amazingly fast response and always an added idea, work-around or added feature to help make my experience even better. Staff seems to really, really like working for Acuity and with each other. Impressive!

Cons

That I can't separate my active clients from my inactive clients. C'mon Acuity, this seems like an easy sorting feature to add! ;)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Debbie F.

Acuity Scheduling Review

Used Daily for 1-5 months
Reviewed on 2019/08/06
Review Source: Capterra

Excellent! Customer Service is quick to respond, and they’re way fun to interact with, besides. Tutorials are really helpful. And the product, itself, is indispensable in freeing up my time on the admin side of things as well as super helpful for my clients.

Pros

So many things to like, it’s difficult to narrow it down to just one. How about a two-way tie: The email reminders and customizable, direct schedule links.

First the email reminders. These customizable reminders are a sanity-saver for me, my clients, and my business. Especially for summer piano lessons where Lessons are scheduled in an “ala crate” fashion so each week, the lesson day and time changes. With a lesson reminder being emailed 24-hours in advance, I have nearly zero no-shows in my studio which is pretty remarkable with the ever-shifting summer piano lesson schedule.

Then there’s the customizable direct-schedule links. Acuity has made it so easy for my clients to be able to schedule, reschedule and cancel their own lessons, which saves me countless admin hours! As a solo operation, I’d much rather put time and energy into my students and my craft, rather than behind the computer screen trying to figure out rescheduling options for busy families. With Acuity, I just send them the link (or they click on the link provided in the reminder email), they can easily and quickly see what lesson spots are available, and then a couple of clicks later they’re in! Love this feature!

Cons

It’s a little baffling why this feature is not available, with all the other great things Acuity does. But when a client asks for a list of all their future appointments, I can only screenshot the list. There’s no report I can run or pdf to print or anything simple like that. I can certainly pull up a list of all a particular client’s appointments (past and future), but there’s no easy (professional-looking) way to send that list to the client.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10

Acuity Scheduling Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

A 14-day free trial is available, after which Acuity is available for the following tiered prices:

Freebie: $0

Emerging Entrepreneur: $15/month (1 calendar, in one location)

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)

Acuity Scheduling Features

  • API
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Customizable Reporting
  • Mobile Integration
  • Real Time Data

Additional information for Acuity Scheduling

Key features of Acuity Scheduling

  • Accept money via Stripe, Paypal or Authorize.net
  • Automate client bookings
  • Automated billing
  • Automated scheduling
  • Automatic customer notices
  • Automatic follow-ups
  • Automatic notifications
  • Automatic reminders
  • Availability management
  • Calendar embedding
  • Calendar management
  • Calendar sync with Google
  • Charge payment-in-full
  • Class scheduling
  • Client database
  • Credit card processing
  • Custom forms
  • Customer activity reporting
  • Customizable branding
  • Customizable fields
  • Customizable questions
  • Customizable templates
  • Customizeable intake forms
  • Electronic payments
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Event calendar
  • Event scheduling
  • Gift card system
  • Group scheduling
  • Microsoft outlook integration
  • Mobile alerts
  • Multi-location
  • Multiple user accounts
  • Real time updates
  • Real-time availability
  • Referral comparison
  • Reporting & statistics
  • Revenue management
  • SMS integration
  • Subscription services
  • Team calendars
  • Time zone specific bookings
  • Vendor self service
  • Web forms
  • iCalendar support

Benefits

  • Embed an appointment booking calendar on your website to offer clients a seamless booking experience.

  • Get notified each time a new appointment is booked. Acuity Scheduling will automatically update iCloud, Outlook, Google and Office 365 calendars.

  • Send branded, customized appointment confirmations, reminders and follow-ups automatically by either email or SMS text message to reduce no-shows and encourage repeat bookings.

  • Ask clients to complete intake forms at the time of booking so you have their information gathered and stored, ready for their appointment.

  • Allow clients to view your availability in real time, before self-booking their appointments, paying online and rescheduling in a click, should they need to.

  • GetApp Analysis

    Acuity Scheduling is an easy-to-use online scheduling and client relationship management software that helps service-based businesses effectively manage their calendars, schedules, and client appointments while keeping their sanity intact. The app lets business owners do away with embarrassing schedule mix-ups or forgotten appointments through automated client bookings, reminders, and cancellations. It likewise supports online payments through PayPal, Stripe, and Authorize.net.

    Acuity Scheduling can be directly embedded to your website, Facebook business page, eCommerce store, or anywhere your customers can find it. Also available as a mobile web app, it can be used anytime, anywhere, and on any device.

    Some of the software’s core features include 24/7 online appointment scheduling, automatic calendar sync, time zone conversion, customizations, online payments integration, and staff/location management. Other noteworthy features are automated reminders and notifications, automatic calendar syncing, online store promotions, client management, class/group booking, reporting and analytics, and worldwide scheduling.

    Acuity Scheduling's dashboard is easy to navigate and contains quick links to various customization panes. Your calendar provides monthly and weekly summaries and a more detailed daily breakdown of your booked appointments.

    What is Acuity Scheduling?

    Showing up for an appointment the client totally forgot about or getting a phone call from an irate customer who expected you by her place for a tutoring session that completely slipped your mind are two scenarios you never want to have to deal with – that is, if you intend to make the most efficient use of your time and run a profitable business where your clients are also your brand ambassadors.

    While it’s completely human and forgivable to forget stuff every once in a while, messing up your schedule, wasting your clients’ time, and then rescheduling appointments for a later time is one surefire way to damage your brand’s reputation and upset your work-life balance.

    Acuity Scheduling empowers businesses to set their hours and take control of their calendars in the most efficient way possible – through automated appointments, cancellations, and reminders. When booking an appointment, your clients only see your dates and times available, and once a schedule is booked, it shows up in your Google Calendar (or any other supported web-based calendar) and events are automatically blocked off.

    Regular business hours, from which clients choose their appointment schedules, are set up in the Availability window and can also be overridden depending on the circumstances, e.g., holidays, doctor's appointment, and so on.

    Acuity Scheduling Main Features

    24/7 Online Appointment Scheduling

    Because it is web-based, Acuity Scheduling can be accessed from anywhere, and your clients can schedule an appointment at their convenience. Depending on your preference, your client appointment page can be set to either public or private. If set to private, only admins and clients with a direct link to the page can use it to book appointments.

    Single and multiple bookings can be made, as well as class/group appointments, and both you and your client/s receive confirmation emails for successfully booked appointments. Blocked off schedules in Acuity Scheduling automatically show up in your synced Google Calendar, and vice versa. For Growing Business and Powerhouse Player accounts, notifications and reminders can also be sent via SMS/text messaging, and multiple calendars can be set up.

    When a schedule is successfully booked, an email/SMS notification is automatically sent to both the staff (or business owner) and client, along with the requisite appointment and client details.

    Time Zone Conversion

    To eliminate schedule confusion because of time zone differences, Acuity Scheduling automatically converts time zones. This means that all your appointments and schedules show up in your local time. Clients, when booking an appointment, are prompted to choose their time zones, and all available dates and times show up in their respective time zones as well. Acuity Scheduling supports all time zones worldwide.

    Acuity Scheduling supports all time zones worldwide and automatically converts time zones, so you and your clients see all schedules and appointments in your respective local times.

    Customizations

    Acuity Scheduling can be customized in several different ways: the look and feel of your client scheduling page for branding consistency, schedule and availability, required fields in your intake forms, questions your clients need to answer, appointment types and prices, coupon codes, packages, promos, the content of your appointment confirmation email, and more.

    All customizations can be done from the dashboard, and Acuity Scheduling provides simple and straightforward customization guidelines through examples that even a non-technical user can follow.

    With Acuity Scheduling, customizations don't start and stop at how your client appointment site looks and feels. Among others, you can set up multiple appointment types and business locations to suit the needs of your clients.

    Online Payments Integration

    How many times, as a customer, have you been unable to do business with a certain establishment because they only accept cash and all you have with you is your credit card? One way to attract more clients and differentiate your brand from your peers is by offering various ways for clients to pay you: cash, check, credit card, bank transfer, digital wallet, online payment, and so on.

    Acuity Scheduling has built-in integrations with online payment channels like PayPal, Authorize.net, and Stripe, giving you and your customers the convenience of quick and secure online transactions. From the Payments pane in your Acuity Scheduling dashboard, select the payment gateway of your choice and fill out the needed details to proceed. To connect Stripe, just click the blue “Connect with Stripe” button, and you’ll be taken to a secure page where you grant Acuity Scheduling access to your Stripe account.

    Acuity Scheduling readily integrates with third-party online payment solutions like Stripe and PayPal to give your clients more options to pay you.

    Staff/Location Management

    As your business grows and your client base expands, setting up shop in multiple locations may become inevitable. This means more things to keep track of: schedules for several different branches, varying employee hours, and different availability for each appointment type.

    Acuity Scheduling enables you to create user accounts for each of your staff so they can view and manage their schedules and be made accountable for any activity logged through their accounts. Unique calendars can be set up for each staff or location, and when booking an appointment, clients have the option to pick a particular staff or location. You may also set up your scheduling system to automatically assign a client to whoever staff is available for his/her chosen appointment period.

    Aside from a consolidated staff calendar view that lets you spot at a glance your employees' bookings for the day, Acuity Scheduling keeps track of all confirmed appointments per location and even breaks down revenue by service type through its robust reporting functionality.

    Acuity Scheduling Integrations

    Besides an API that’s available to use, Acuity Scheduling integrates with apps like WordPress, Joomla, Drupal, Squarespace, Weebly, Groupon, LivingSocial, [MailChimp] (http://www.getapp.com/marketing-software/a/mailchimp/), [Infusionsoft] (http://www.getapp.com/customer-management-software/a/infusionsoft-crm-tool-for-small-businesses/), [ActiveCampaign] (http://www.getapp.com/marketing-software/a/activecampaign-email-marketing/), [Aweber] (http://www.getapp.com/marketing-software/a/aweber/), [Mad Mimi] (http://www.getapp.com/marketing-software/a/mad-mimi/), Google Calendar, iCal, Outlook, [PayPal] (http://www.getapp.com/website-ecommerce-software/a/paypal/), [Authorize.net] (http://www.getapp.com/website-ecommerce-software/a/authorize-net/), [Stripe] (http://www.getapp.com/website-ecommerce-software/a/stripe/), [QuickBooks] (http://www.getapp.com/finance-accounting-software/a/quickbooks-online-edition/), [FreshBooks] (http://www.getapp.com/finance-accounting-software/a/freshbooks/), Google Analytics, [GoToMeeting] (http://www.getapp.com/it-communications-software/a/gotomeeting/), and [Zapier] (http://www.getapp.com/it-management-software/a/zapier/).

    Acuity Scheduling Pricing

    Acuity Scheduling offers three paid plans: Emerging Entrepreneur for individuals and solopreneurs, $10 per month and includes one solo calendar and reminder emails; Growing Business for businesses with up to six employees or locations, $19 per month and includes reminder emails and unlimited texts; and Powerhouse Player for businesses with more than six employees or locations, $34 per month for up to 12 employees or locations.

    Aside from a 14-day free trial, a basic free plan with limited features and customizations is also available.

    Acuity Scheduling Bottom Line

    • Feature-rich online scheduling software to manage your calendar, clients, and booking schedules
    • Automatic appointment confirmations/reminders sent to business owners, employees, and customers through email and text messaging
    • Can be embedded to your website or Facebook page
    • Supports two-way syncing with Google Calendar so added bookings automatically appear in your calendar
    • Mobile-responsive and works with iPhones, iPads, and Androids

    Acuity Scheduling FAQs

    Below are some frequently asked questions for Acuity Scheduling.

    Q. What type of pricing plans does Acuity Scheduling offer?

    Acuity Scheduling offers the following pricing plans:

    Starting from: US$15,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    A 14-day free trial is available, after which Acuity is available for the following tiered prices:

    Freebie: $0

    Emerging Entrepreneur: $15/month (1 calendar, in one location)

    Growing Business: $25/month (up to 6 calendars)

    Powerhouse Player: $50/month (up to 36 calendars)

    Q. What are the main features of Acuity Scheduling?

    Acuity Scheduling offers the following features:

    • Accept money via Stripe, Paypal or Authorize.net
    • Automate client bookings
    • Automated billing
    • Automated scheduling
    • Automatic customer notices
    • Automatic follow-ups
    • Automatic notifications
    • Automatic reminders
    • Availability management
    • Calendar embedding
    • Calendar management
    • Calendar sync with Google
    • Charge payment-in-full
    • Class scheduling
    • Client database
    • Credit card processing
    • Custom forms
    • Customer activity reporting
    • Customizable branding
    • Customizable fields
    • Customizable questions
    • Customizable templates
    • Customizeable intake forms
    • Electronic payments
    • Email integration
    • Email invitations & reminders
    • Email notifications
    • Event calendar
    • Event scheduling
    • Gift card system
    • Group scheduling
    • Microsoft outlook integration
    • Mobile alerts
    • Multi-location
    • Multiple user accounts
    • Real time updates
    • Real-time availability
    • Referral comparison
    • Reporting & statistics
    • Revenue management
    • SMS integration
    • Subscription services
    • Team calendars
    • Time zone specific bookings
    • Vendor self service
    • Web forms
    • iCalendar support

    Q. Who are the typical users of Acuity Scheduling?

    Acuity Scheduling has the following typical customers:

    Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Acuity Scheduling support?

    Acuity Scheduling supports the following languages:

    English

    Q. What type of pricing plans does Acuity Scheduling offer?

    Acuity Scheduling has the following pricing plans:

    Free, Subscription

    Q. Does Acuity Scheduling support mobile devices?

    Acuity Scheduling supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Acuity Scheduling integrate with?

    Acuity Scheduling integrates with the following applications:

    AWeber, ActiveCampaign, Clearlogin, Constant Contact, ConvertKit, FreshBooks, Hatchbuck, Mad Mimi, Mailchimp, Pipedrive

    Q. What level of support does Acuity Scheduling offer?

    Acuity Scheduling offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials