Acuity Scheduling

Acuity Scheduling

Online appointment scheduling software

4.8/5 (1880 reviews)

Acuity Scheduling Overview

Easily offer appointment booking directly through your website with Acuity online appointment scheduling software. Clients worldwide or local can schedule their appointment online, complete custom forms, and pay with a credit card, online 24/7. Whether it's a regular schedule, or irregular you can manage any availability easily.

Eliminate no-show appointments with automatic text message and e-mail reminders to clients.

A responsive scheduling page means that clients can book appointments from their desktop, tablet, or phone. You can also manage appointments directly from your desktop, tablet, or phone too.

Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling!

Acuity acts like a superhero for your schedule--with way better taste in capes. (For the record, ours is teal.) Acuity helps business owners, freelancers, consultants and entrepreneurs get back in control of their businesses, their time, and their calendars--without breaking a sweat or their back.

With automated appointment scheduling, Acuity’s super powers relieve you of the grunt-work that is back-and-forth-emailing-to-figure-out-a-time-that-works-for-everybody
and lets your clients see your real-time availability, pick the date and time that works best for them, pay in advance (in-full, via deposit or not until time of service) and book themselves.

End result? All you have to do is smile when you get the appointment notification, knowing your business is running smoothly...instead of running you ragged.

With customizeable everything, Acuity makes sure it’s not just another tool you have to deal with, manage or remember to use, but rather, one that works seamlessly in the background of your business, helping you up the ante in the professional department--and get business results that up the ante, too. You can get as picky--or nonchalant--as you want with the level of flexibility you need. Have different offices that operate on different schedules? Got you covered. Want different staff members to have different calendars? No problem. Need everything to match, almost as if you built the software yourself? You got it! After all, everyone knows that a true superhero doesn’t take the credit. :)

Whether you’re booking hourly appointments, doing phone consults, selling classes that students need to sign up for, or anything else that involves you selling your time, don’t put yourself at the mercy of hundreds of clients constantly badgering your inbox or your telephone--

--let Acuity handle the grunt work for you... so you can handle business.

Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, India, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Acuity Scheduling Reviews

Overall rating
4.8/5
97% positive reviews
1513
Excellent
318
Very good
42
Average
5
Poor
2
Terrible
Viktor N.

Best scheduling tool ever

Used Daily for 2+ years
Reviewed on 2019/04/18
Review Source: Capterra

Been using Acuity for several years (3+) and continue using it for schedule consulting meetings, strategy sessions, meetings with customers, etc. It would be a lot more difficult to run my business without Acuity. Sure there are other tools, but none of them compare to Acuity in easy of use and feature set. I could've gotten a lifetime deal for $50 to one of their competitor recently and save hundreds/thousands of dollars over the next few years, but it had terrible UI and wasn't worth it. Continue paying Acuity monthly, it's worth it.

Pros

It has everything you need for scheduling. It integrates seamlessly with my Google Calendar, so it pulls my availability from calendar and updates calendar with appointments when they get scheduled. Makes my life extremely easy. Plus, it sends out reminders to people - email and SMS - to make sure they show up for the meeting. I have multiple calendars for multiple things, all work well together with my Google Calendar. The scheduling page the users see to book an appointment is by far the best one out there. It's easy to use and understand what's going on. I don't like scheduling meetings with other people that use other scheduling tools, so convoluted.

Cons

Only thing that I thought would be nice that I haven't seen done yet is being able to specify a number of appointments available per week. So I have time available from 10am - 5pm Mon - Fri, so anyone can book an appointment. But I would like to limit bookings to 10 appointments per week, regardless what day/time they get booked. So after 10th appointment is booked, the whole week becomes unavailable. Other than this, everything works great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Zach C.

Great Calendaring Software for Teams

Used Daily for 1+ year
Reviewed on 2019/04/08
Review Source: Capterra

Overall, our experience has been great. The customer support has been top notch, there are integrations to most of the apps we use, and this seriously probably saves us 4-8 hours per week.

Pros

We have 6 different team members. Most of the time, 2 or more team members will be involved with a client at a time. Before we were trying to juggle times back and forth on Outlook using scheduling assistant, which doesn't work if the client is not within your outlook network, which they never are.

Also, we used to send a long list of meeting times out when someone would request an appointment. We would wait until we had a handful of appointment requests before sending them out because it was so labor intensive to do so.

Our reminders have never been more helpful to our clients nor more consistent.

Cons

We have run across some training hurdles, especially when using "blocked" times vs appointments. For one, blocked times do not actually transfer to our calendars on Outlook. Also, if someone has multiple calendars, for instance we usually have 2 team members in every meeting, and the team pairing is not always the same, then we have to remember to block off time on every calendar that team member is associated with.

Also, I still do not know exactly how the locations function works. We have 3 different offices and lets just say we've manually changed our reminders to spell out the address and have different appointment types titled with the correct location.

Lastly, our team has found the mobile app to be inconsistent at best. We have used both the Android and iOS version of the application and feel like we cannot rely on the information we see within the app. Appointments on the same calendar always work, but when you have an appointment on one calendar that also blocks off time on other calendars, the reliability has been spotty and multiple times we have had to go back to our clients and request a new meeting time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Luca C.

Love me some Acuity!

Used Daily for 1+ year
Reviewed on 2019/03/26
Review Source: Capterra

When I forged back out into the wild world of self-employment, managing my calendar was one of the more challenging tasks. My leads come from many places, including networking groups, social media, and referrals, and keeping track of prospective clients became a daunting bottleneck in growing my business.

Potential customers rightfully have an expectation of getting in touch promptly before moving to contract, and the back-and-forth e-mail boogaloo was not a fun dance for anyone. I even hired an assistant for a short stint to manage my calendar but spent more time managing her then I did getting my calls scheduled and followed up on.

Enter Acuity Scheduling (trumpet blast here)! Setting Acuity up was a snap for me, and because I know how to code, I was able to customize the look to mimic my website and serve as a branded landing page. Leads were able to schedule and reschedule themselves on discovery calls; New clients could gain access to my calendar to book time with me and complete needed paperwork.

It has absolutely increased my revenue, fostered great communication with incoming and current clients, and saved me money on outsourcing the bulk of my administrative needs. The few snags I have run into were quickly addressed by their friendly team. I can't recommend them enough!

Pros

Ease of use, the ability for clients to schedule/reschedule without my help, ability to set up an e-mail automation after meeting has wrapped, custom confirmation and reminder e-mails, ability to adjust availability dependent on meeting type.

Cons

I wish we could customize the look and feel of each different custom scheduling link. Whatever look you settle on for your main link (usernamehere.as.me) becomes the standard look across all direct links (usernamehere.as.me/direct/) unless you embed the code into your website.

I actually set up a second Acuity account so I could keep my "landing page" look for the first account. The way I am using it is totally unorthodox, however, and when I spoke with Acuity's team, they were even surprised in how I adapted their tool for my uses.

The mobile app is also a little lacking. It doesn't have as much functionality as working with your account through a browser.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
James D.

Sometimes it’s easier to let them schedule.

Used Daily for 1+ year
Reviewed on 2018/07/29
Review Source: SoftwareAdvice

I absolutely love the ability to have my clients pick their own appointments. There’s been more than once when I had a client who had such a busy schedule that we couldn’t pinpoint a good day for their appointment over the phone. I just had them go in and pick a time and write themselves in! It saved me so much time so that I was able to focus on other clients. I was also able to share calendars with my co-workers so that everyone had the correct schedule. I just really wish that there was phone support just in case something did go wrong with us trying to figure out all of the features. Hopefully, that will change in the future.

Pros

By far, the best feature is the ability to have clients schedule their own appointments. As a busy person, I don’t often have the time for the back and forth of scheduling a client. With Acuity, they can look at my schedule, see when I’m free, and then put themselves in wherever it’s convenient for them. I also like that the calendars adjust for time zones. This is helpful if you have clients all over the country yet don’t want to have to figure out the time differences. The tutorial for Acuity was very informative and made using the program a breeze. Having the calendars sync up for groups is also very handy rather than having everyone input the info individually.

Cons

Sometimes, there is such a thing as too much. Acuity has so many features that it’s overwhelming. There is no way I could use every single feature, so it seems like overkill. It’s also made even more difficult because there is no phone support. If I had a number I could call, perhaps they could explain to me what each of the features does that way I’m not so overwhelmed. Phone support would also be handy in case something breaks, most likely from trying to figure out the different features. With something as important as your schedule, you need to have almost instant solutions, and lack of phone support means you have to wait to get a response, which costs time and money lost.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sarah W.

Amazing. Seriously. If I could give more than 5 stars for customer support I totally would.

Used Daily for Free Trial
Reviewed on 2018/06/12
Review Source: Capterra

Ability to seamlessly manage multiple calendars, have ready access to calendar, client details and historical data, and access information remotely, but also securely!

Pros

I was looking for software that A) Had the ability to seamlessly coordinate shared appointments across multiple calendars B) was REALLY easy to use and C) was HIPAA compliant. I couldn't easily find the dual calendar feature, and contacted customer support before I moved on, their executive was AWESOME. He understood my question (not easy!), pointed me in the right direction, set up the behind-the-scenes setting that I needed, was super helpful, and made me laugh. I've had a month to play with the software, and I'm really appreciating the features and ease of use. We don't use any of the customer-interfacing portion of the software, nor have we dabbled yet in the integrating of billing, but the core client/calendar management features have been SO great. I also really love the corporate culture of Acuity. Their on-screen prompts, quirky sense of humor, and human element (go read the bios of the employees), make me want to be part of their team. And their commitment to super-serve their clients made me feel like I was the most important client in the world, even though I was just one tiny little trial client checking them out. Finally, no matter how much I liked the product or the company, it would have been a dead-end if I couldn't ensure HIPAA compliance for our data protection and client confidentiality. Great features, robust security, and amazing support - all I need now are flowers and chocolate!

Cons

Well, apart from the fact that the one required feature I need (HIPAA compliant security) is only available at the highest paid level (regardless of what other features you may need), there's only one software challenge I've encountered. The daily calendar - where I can see one or all of the individual or shared calendars, is very useful - I can easily see open appointments as white space, so "at a glance" I can see what is available in an individual's calendar. The WEEKLY view, however, condenses the days' calendars, so it only shows the currently filled appointments and removing white space, making it difficult to visualize open appointments across multiple providers' calendars at one time. I have partially overcome this by creating color coded appointments for each provider (even though it's the same service), so that i can at least see quickly the volume of appointments by color. But the weekly calendar really only works effectively for me when looking at one provider's calendar at a time. There may be a way to customize the weekly view that I have not yet discovered, or a way to color-code the calendars rather than the appointments, worth an email to Shane in customer support, but regardless, not a deal breaker for me!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Acuity Scheduling Pricing

Starting from
US$15,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

A 14-day free trial is available, after which Acuity is available for the following tiered prices:

Freebie: $0

Emerging Entrepreneur: $15/month (1 calendar, in one location)

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)

Acuity Scheduling Features

  • API
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Contact Database
  • Customizable Reporting
  • Mobile Integration

Additional information for Acuity Scheduling

Key features of Acuity Scheduling

  • Accept money via Stripe, Paypal or Authorize.net
  • Automate client bookings
  • Automated billing
  • Automated scheduling
  • Automatic customer notices
  • Automatic follow-ups
  • Automatic notifications
  • Automatic reminders
  • Availability management
  • Calendar embedding
  • Calendar management
  • Calendar sync with Google
  • Charge payment-in-full
  • Class scheduling
  • Client database
  • Credit card processing
  • Custom forms
  • Customer activity reporting
  • Customizable branding
  • Customizable fields
  • Customizable questions
  • Customizable templates
  • Customizeable intake forms
  • Electronic payments
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Event calendar
  • Event scheduling
  • Gift card system
  • Group scheduling
  • Microsoft outlook integration
  • Mobile alerts
  • Multi-location
  • Multiple user accounts
  • Real time updates
  • Real-time availability
  • Referral comparison
  • Reporting & statistics
  • Revenue management
  • SMS integration
  • Subscription services
  • Team calendars
  • Time zone specific bookings
  • Vendor self service
  • Web forms
  • iCalendar support

Benefits

  • Embed an appointment booking calendar on your website to offer clients a seamless booking experience.

  • Get notified each time a new appointment is booked. Acuity Scheduling will automatically update iCloud, Outlook, Google and Office 365 calendars.

  • Send branded, customized appointment confirmations, reminders and follow-ups automatically by either email or SMS text message to reduce no-shows and encourage repeat bookings.

  • Ask clients to complete intake forms at the time of booking so you have their information gathered and stored, ready for their appointment.

  • Allow clients to view your availability in real time, before self-booking their appointments, paying online and rescheduling in a click, should they need to.

  • GetApp Analysis

    Acuity Scheduling is an easy-to-use online scheduling and client relationship management software that helps service-based businesses effectively manage their calendars, schedules, and client appointments while keeping their sanity intact. The app lets business owners do away with embarrassing schedule mix-ups or forgotten appointments through automated client bookings, reminders, and cancellations. It likewise supports online payments through PayPal, Stripe, and Authorize.net.

    Acuity Scheduling can be directly embedded to your website, Facebook business page, eCommerce store, or anywhere your customers can find it. Also available as a mobile web app, it can be used anytime, anywhere, and on any device.

    Some of the software’s core features include 24/7 online appointment scheduling, automatic calendar sync, time zone conversion, customizations, online payments integration, and staff/location management. Other noteworthy features are automated reminders and notifications, automatic calendar syncing, online store promotions, client management, class/group booking, reporting and analytics, and worldwide scheduling.

    Acuity Scheduling's dashboard is easy to navigate and contains quick links to various customization panes. Your calendar provides monthly and weekly summaries and a more detailed daily breakdown of your booked appointments.

    What is Acuity Scheduling?

    Showing up for an appointment the client totally forgot about or getting a phone call from an irate customer who expected you by her place for a tutoring session that completely slipped your mind are two scenarios you never want to have to deal with – that is, if you intend to make the most efficient use of your time and run a profitable business where your clients are also your brand ambassadors.

    While it’s completely human and forgivable to forget stuff every once in a while, messing up your schedule, wasting your clients’ time, and then rescheduling appointments for a later time is one surefire way to damage your brand’s reputation and upset your work-life balance.

    Acuity Scheduling empowers businesses to set their hours and take control of their calendars in the most efficient way possible – through automated appointments, cancellations, and reminders. When booking an appointment, your clients only see your dates and times available, and once a schedule is booked, it shows up in your Google Calendar (or any other supported web-based calendar) and events are automatically blocked off.

    Regular business hours, from which clients choose their appointment schedules, are set up in the Availability window and can also be overridden depending on the circumstances, e.g., holidays, doctor's appointment, and so on.

    Acuity Scheduling Main Features

    24/7 Online Appointment Scheduling

    Because it is web-based, Acuity Scheduling can be accessed from anywhere, and your clients can schedule an appointment at their convenience. Depending on your preference, your client appointment page can be set to either public or private. If set to private, only admins and clients with a direct link to the page can use it to book appointments.

    Single and multiple bookings can be made, as well as class/group appointments, and both you and your client/s receive confirmation emails for successfully booked appointments. Blocked off schedules in Acuity Scheduling automatically show up in your synced Google Calendar, and vice versa. For Growing Business and Powerhouse Player accounts, notifications and reminders can also be sent via SMS/text messaging, and multiple calendars can be set up.

    When a schedule is successfully booked, an email/SMS notification is automatically sent to both the staff (or business owner) and client, along with the requisite appointment and client details.

    Time Zone Conversion

    To eliminate schedule confusion because of time zone differences, Acuity Scheduling automatically converts time zones. This means that all your appointments and schedules show up in your local time. Clients, when booking an appointment, are prompted to choose their time zones, and all available dates and times show up in their respective time zones as well. Acuity Scheduling supports all time zones worldwide.

    Acuity Scheduling supports all time zones worldwide and automatically converts time zones, so you and your clients see all schedules and appointments in your respective local times.

    Customizations

    Acuity Scheduling can be customized in several different ways: the look and feel of your client scheduling page for branding consistency, schedule and availability, required fields in your intake forms, questions your clients need to answer, appointment types and prices, coupon codes, packages, promos, the content of your appointment confirmation email, and more.

    All customizations can be done from the dashboard, and Acuity Scheduling provides simple and straightforward customization guidelines through examples that even a non-technical user can follow.

    With Acuity Scheduling, customizations don't start and stop at how your client appointment site looks and feels. Among others, you can set up multiple appointment types and business locations to suit the needs of your clients.

    Online Payments Integration

    How many times, as a customer, have you been unable to do business with a certain establishment because they only accept cash and all you have with you is your credit card? One way to attract more clients and differentiate your brand from your peers is by offering various ways for clients to pay you: cash, check, credit card, bank transfer, digital wallet, online payment, and so on.

    Acuity Scheduling has built-in integrations with online payment channels like PayPal, Authorize.net, and Stripe, giving you and your customers the convenience of quick and secure online transactions. From the Payments pane in your Acuity Scheduling dashboard, select the payment gateway of your choice and fill out the needed details to proceed. To connect Stripe, just click the blue “Connect with Stripe” button, and you’ll be taken to a secure page where you grant Acuity Scheduling access to your Stripe account.

    Acuity Scheduling readily integrates with third-party online payment solutions like Stripe and PayPal to give your clients more options to pay you.

    Staff/Location Management

    As your business grows and your client base expands, setting up shop in multiple locations may become inevitable. This means more things to keep track of: schedules for several different branches, varying employee hours, and different availability for each appointment type.

    Acuity Scheduling enables you to create user accounts for each of your staff so they can view and manage their schedules and be made accountable for any activity logged through their accounts. Unique calendars can be set up for each staff or location, and when booking an appointment, clients have the option to pick a particular staff or location. You may also set up your scheduling system to automatically assign a client to whoever staff is available for his/her chosen appointment period.

    Aside from a consolidated staff calendar view that lets you spot at a glance your employees' bookings for the day, Acuity Scheduling keeps track of all confirmed appointments per location and even breaks down revenue by service type through its robust reporting functionality.

    Acuity Scheduling Integrations

    Besides an API that’s available to use, Acuity Scheduling integrates with apps like WordPress, Joomla, Drupal, Squarespace, Weebly, Groupon, LivingSocial, [MailChimp] (http://www.getapp.com/marketing-software/a/mailchimp/), [Infusionsoft] (http://www.getapp.com/customer-management-software/a/infusionsoft-crm-tool-for-small-businesses/), [ActiveCampaign] (http://www.getapp.com/marketing-software/a/activecampaign-email-marketing/), [Aweber] (http://www.getapp.com/marketing-software/a/aweber/), [Mad Mimi] (http://www.getapp.com/marketing-software/a/mad-mimi/), Google Calendar, iCal, Outlook, [PayPal] (http://www.getapp.com/website-ecommerce-software/a/paypal/), [Authorize.net] (http://www.getapp.com/website-ecommerce-software/a/authorize-net/), [Stripe] (http://www.getapp.com/website-ecommerce-software/a/stripe/), [QuickBooks] (http://www.getapp.com/finance-accounting-software/a/quickbooks-online-edition/), [FreshBooks] (http://www.getapp.com/finance-accounting-software/a/freshbooks/), Google Analytics, [GoToMeeting] (http://www.getapp.com/it-communications-software/a/gotomeeting/), and [Zapier] (http://www.getapp.com/it-management-software/a/zapier/).

    Acuity Scheduling Pricing

    Acuity Scheduling offers three paid plans: Emerging Entrepreneur for individuals and solopreneurs, $10 per month and includes one solo calendar and reminder emails; Growing Business for businesses with up to six employees or locations, $19 per month and includes reminder emails and unlimited texts; and Powerhouse Player for businesses with more than six employees or locations, $34 per month for up to 12 employees or locations.

    Aside from a 14-day free trial, a basic free plan with limited features and customizations is also available.

    Acuity Scheduling Bottom Line

    • Feature-rich online scheduling software to manage your calendar, clients, and booking schedules
    • Automatic appointment confirmations/reminders sent to business owners, employees, and customers through email and text messaging
    • Can be embedded to your website or Facebook page
    • Supports two-way syncing with Google Calendar so added bookings automatically appear in your calendar
    • Mobile-responsive and works with iPhones, iPads, and Androids

    Acuity Scheduling FAQs

    Below are some frequently asked questions for Acuity Scheduling.

    Q. What type of pricing plans does Acuity Scheduling offer?

    Acuity Scheduling offers the following pricing plans:

    Starting from: US$15,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    A 14-day free trial is available, after which Acuity is available for the following tiered prices:

    Freebie: $0

    Emerging Entrepreneur: $15/month (1 calendar, in one location)

    Growing Business: $25/month (up to 6 calendars)

    Powerhouse Player: $50/month (up to 36 calendars)

    Q. What are the main features of Acuity Scheduling?

    Acuity Scheduling offers the following features:

    • Accept money via Stripe, Paypal or Authorize.net
    • Automate client bookings
    • Automated billing
    • Automated scheduling
    • Automatic customer notices
    • Automatic follow-ups
    • Automatic notifications
    • Automatic reminders
    • Availability management
    • Calendar embedding
    • Calendar management
    • Calendar sync with Google
    • Charge payment-in-full
    • Class scheduling
    • Client database
    • Credit card processing
    • Custom forms
    • Customer activity reporting
    • Customizable branding
    • Customizable fields
    • Customizable questions
    • Customizable templates
    • Customizeable intake forms
    • Electronic payments
    • Email integration
    • Email invitations & reminders
    • Email notifications
    • Event calendar
    • Event scheduling
    • Gift card system
    • Group scheduling
    • Microsoft outlook integration
    • Mobile alerts
    • Multi-location
    • Multiple user accounts
    • Real time updates
    • Real-time availability
    • Referral comparison
    • Reporting & statistics
    • Revenue management
    • SMS integration
    • Subscription services
    • Team calendars
    • Time zone specific bookings
    • Vendor self service
    • Web forms
    • iCalendar support

    Q. Who are the typical users of Acuity Scheduling?

    Acuity Scheduling has the following typical customers:

    Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Acuity Scheduling support?

    Acuity Scheduling supports the following languages:

    English

    Q. What type of pricing plans does Acuity Scheduling offer?

    Acuity Scheduling has the following pricing plans:

    Free, Subscription

    Q. Does Acuity Scheduling support mobile devices?

    Acuity Scheduling supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Acuity Scheduling integrate with?

    Acuity Scheduling integrates with the following applications:

    AWeber, ActiveCampaign, Clearlogin, Constant Contact, ConvertKit, FreshBooks, Hatchbuck, Mad Mimi, Mailchimp, Pipedrive

    Q. What level of support does Acuity Scheduling offer?

    Acuity Scheduling offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials