Acuity Scheduling Overview

What is Acuity Scheduling?

Easily offer appointment booking directly through your website with Acuity online appointment scheduling software. Clients worldwide or local can schedule their appointment online, complete custom forms, and pay with a credit card, online 24/7. Whether it's a regular schedule, or irregular you can manage any availability easily.

Eliminate no-show appointments with automatic text message and e-mail reminders to clients.

A responsive scheduling page means that clients can book appointments from their desktop, tablet, or phone. You can also manage appointments directly from your desktop, tablet, or phone too.

Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling!

Acuity acts like a superhero for your schedule--with way better taste in capes. (For the record, ours is teal.) Acuity helps business owners, freelancers, consultants and entrepreneurs get back in control of their businesses, their time, and their calendars--without breaking a sweat or their back.

With automated appointment scheduling, Acuity’s super powers relieve you of the grunt-work that is back-and-forth-emailing-to-figure-out-a-time-that-works-for-everybody
and lets your clients see your real-time availability, pick the date and time that works best for them, pay in advance (in-full, via deposit or not until time of service) and book themselves.

End result? All you have to do is smile when you get the appointment notification, knowing your business is running smoothly...instead of running you ragged.

With customizeable everything, Acuity makes sure it’s not just another tool you have to deal with, manage or remember to use, but rather, one that works seamlessly in the background of your business, helping you up the ante in the professional department--and get business results that up the ante, too. You can get as picky--or nonchalant--as you want with the level of flexibility you need. Have different offices that operate on different schedules? Got you covered. Want different staff members to have different calendars? No problem. Need everything to match, almost as if you built the software yourself? You got it! After all, everyone knows that a true superhero doesn’t take the credit. :)

Whether you’re booking hourly appointments, doing phone consults, selling classes that students need to sign up for, or anything else that involves you selling your time, don’t put yourself at the mercy of hundreds of clients constantly badgering your inbox or your telephone--

--let Acuity handle the grunt work for you... so you can handle business.

Acuity Scheduling Overview

Pricing

Starting from
US$15,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

A 14-day free trial is available, after which Acuity is available for the following tiered prices:

Freebie: $0

Emerging Entrepreneur: $15/month (1 calendar, in one location)

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)


Acuity Scheduling Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India
Supported Languages
English

Media

Access Acuity Scheduling across multiple devices
Access Acuity Scheduling via native mobile apps for iPhone and Android
Get notified each time a new appointment is booked, and automatically update your Google, iCal, Outlook or Office 356 calendar
Automatically send branded, customized appointment confirmations, reminders and follow-ups via email or SMS text message
View and manage appointments on a color-coded calendar, with day, week and month views
View and manage appointments on a color-coded calendar, with day, week and month views
Embed a branded appointment scheduler directly into your website and let clients book appointments themselves
Manage staff schedules from different locations
Generate reports of your income and appointment volumes
Acuity Scheduling screenshot: Access Acuity Scheduling across multiple devices Acuity Scheduling screenshot: Access Acuity Scheduling via native mobile apps for iPhone and Android Acuity Scheduling screenshot: Get notified each time a new appointment is booked, and automatically update your Google, iCal, Outlook or Office 356 calendar Acuity Scheduling screenshot: Automatically send branded, customized appointment confirmations, reminders and follow-ups via email or SMS text message Acuity Scheduling screenshot: View and manage appointments on a color-coded calendar, with day, week and month views Acuity Scheduling screenshot: View and manage appointments on a color-coded calendar, with day, week and month views Acuity Scheduling screenshot: Embed a branded appointment scheduler directly into your website and let clients book appointments themselves Acuity Scheduling screenshot: Manage staff schedules from different locations Acuity Scheduling screenshot: Generate reports of your income and appointment volumes

Acuity Scheduling Reviews

Acuity Scheduling Reviews

Overall rating
4,8
/
5
Excellent
3615

Very good
669

Average
87

Poor
9

Terrible
6

Value for Money
4,7
Features
4,7
Ease of Use
4,6
Customer Support
4,7
98% recommended this app
Rashidat O.

Checks all my boxes

I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.


Nea D.

One Stop Scheduling Tool

Acuity continues to expand and refine the scheduilng features and options it offers it's users . I use this platform for one on one meetings, group sessions, classes and multi-day events. I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful. Any glitches I have had have really just been a learning curve - the more I learn, the easier it has been to get the results I want. Totally a great tool for coaches and trainers.


Mike S.

Unsuitable if certainty and speed are required

The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.


Antoinette S.

Free Trial Review

Using Acuity was so beneficial for me and my upcoming business. It was simple and easy for me to use as well as my clients. It helped me to be more organized and saved so much time on both ends when it came to scheduling. I work with my hands so communicating throughout the day is not something that's always possible. Not to mention I was able to customize my own link that potential clients could click that would take them right to my scheduling page. Honestly that was the best part because I could put that link anywhere!


Stavros S.

Acuity Scheduling Is A Super Trifecta In The Appointment Scheduling Application Platform

My overall experience was outstanding. I cannot say anything negative about this platform as it really delivered all the bells and whistles that you want in an appointment scheduling application.


Rashidat O.
Industry: Individual & Family Services
Company size: Self Employed

Checks all my boxes

Used Daily for Free Trial
Reviewed on 2019/10/21
Review Source: Capterra

I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pros

I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations.

I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking.

There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it.

Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Cons

I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nea D.
Industry: Professional Training & Coaching
Company size: 2-10 Employees

One Stop Scheduling Tool

Used Daily for 2+ years
Reviewed on 2021/01/14
Review Source: Capterra

Acuity continues to expand and refine the scheduilng features and options it offers it's users . I use this platform for one on one meetings, group sessions, classes and multi-day events. I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful. Any glitches I have had have really just been a learning curve - the more I learn, the easier it has been to get the results I want. Totally a great tool for coaches and trainers.

Pros

Acuity is a great tool for scheduling individual sessions, as well as classes and packages for coaching or events. It is easy to use as an administrator, but what makes it great, is that it is easy and very familiar to users - people "Get It" pretty quick!

Cons

The way to set up coaching packages is good for the owner, but totally not user friendly. The client gets a code to be able to redeem their coaching classes. I would love for this to be easier and less burdensome on the clients. Also I would love a way for the administrator to be able to set up a client account/portal for the client...rather than having to push back to have them set up. Any steps that require client action - is a negative experience....

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mike S.
Industry: Consumer Services
Company size: 2-10 Employees

Unsuitable if certainty and speed are required

Used Daily for 6-12 months
Reviewed on 2020/04/05
Review Source: Capterra

The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

Pros

The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

Cons

Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Antoinette S.
Industry: Cosmetics
Company size: Self Employed

Free Trial Review

Used Daily for Free Trial
Reviewed on 2020/11/15
Review Source: Capterra

Using Acuity was so beneficial for me and my upcoming business. It was simple and easy for me to use as well as my clients. It helped me to be more organized and saved so much time on both ends when it came to scheduling. I work with my hands so communicating throughout the day is not something that's always possible. Not to mention I was able to customize my own link that potential clients could click that would take them right to my scheduling page. Honestly that was the best part because I could put that link anywhere!

Pros

What I liked most about Acuity was the ability to customize almost every aspect of it. I'm in the beauty field and for me, the details are super important. I'm also a simple girl as well. I was able to make my setup simple and easy to use, but also with some pizzazz (if you know what I mean). Adding pictures, using different colors and different fonts really allowed me to customize my scheduling page exactly how I wanted.

Cons

What I liked least about Acuity honestly was the calendar display on my mobile device. It only showed appointments by the day and not a glance into the entire week or month, which is vital for me. I'm not quite sure if i just never figured out how to change it or it's just not a feature.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Stavros S.
Industry: Events Services
Company size: Self Employed

Acuity Scheduling Is A Super Trifecta In The Appointment Scheduling Application Platform

Used Daily for 1-5 months
Reviewed on 2020/11/12
Review Source: Capterra

My overall experience was outstanding. I cannot say anything negative about this platform as it really delivered all the bells and whistles that you want in an appointment scheduling application.

Pros

The top features for me were the ability to have a client make a "reservation, appointment, booking" that is dated more than 1 year from the current day. Many competitors have a restriction on future bookings which only allow you to make a booking within the next 365 days. In my industry, dealing with Weddings, future ability to make a reservation 2 or even 3 years from the current day is crucial.

The number 2 feature that I believe is underrated and is very important in many industries is the fact that appointment add-on's such as a time extension or a same-day rehearsal, Acuity was one of the only that took that specific booking and reflected that overall appointment time into my future availability. Not all applications factor in "add-on's" into the future appointment availability which can cause problems in servicing other clients who now have an opportunity to schedule the service even though you the provider might not be available. Another great feature is that Guests who pay for the service in full have the ability to give you a tip. (which is a rare feature among. these appointment application solutions.)

Cons

The only cons are that even their top tier level plans which go for approximately $45/ month still do not come with phone support. While setting up your account is quite streamlined and simple. I still have a personal opinion on those applications that cost a specific amount per month should provide phone support. I would like to note that their email support was on point and did respond better than some other competitors I have used in the past.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,3/10
Based on 4 386 user ratings
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Acuity Scheduling Pricing

Acuity Scheduling Pricing

Starting from
US$15,00/month
Free Trial
Free
Subscription
Value for money

A 14-day free trial is available, after which Acuity is available for the following tiered prices:

Freebie: $0

Emerging Entrepreneur: $15/month (1 calendar, in one location)

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)

A 14-day free trial is available, after which Acuity is available for the following tiered prices:

Freebie: $0

Emerging Entrepreneur: $15/month (1 calendar, in one location)

Growing Business: $25/month (up to 6 calendars)

Powerhouse Player: $50/month (up to 36 calendars)

Value for Money
4,7/5
Based on 4 386 user ratings
Compare value for money rating with alternatives
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Acuity Scheduling Features

Acuity Scheduling Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,7/5
Based on 4 386 user ratings
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Categories

Additional information for Acuity Scheduling

Additional information for Acuity Scheduling

Key features of Acuity Scheduling

  • Accept money via Stripe, Paypal or Authorize.net
  • Automate client bookings
  • Automated billing
  • Automated scheduling
  • Automatic customer notices
  • Automatic follow-ups
  • Automatic notifications
  • Automatic reminders
  • Availability management
  • Calendar embedding
  • Calendar management
  • Calendar sync with Google
  • Charge payment-in-full
  • Class scheduling
  • Client database
  • Credit card processing
  • Custom forms
  • Customer activity reporting
  • Customizable branding
  • Customizable fields
  • Customizable questions
  • Customizable templates
  • Customizeable intake forms
  • Electronic payments
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Event calendar
  • Event scheduling
  • Gift card system
  • Group scheduling
  • Microsoft outlook integration
  • Mobile alerts
  • Multi-location
  • Multiple user accounts
  • Real time updates
  • Real-time availability
  • Referral comparison
  • Reporting & statistics
  • Revenue management
  • SMS integration
  • Subscription services
  • Team calendars
  • Time zone specific bookings
  • Vendor self service
  • Web forms
  • iCalendar support

Benefits

  • Embed an appointment booking calendar on your website to offer clients a seamless booking experience.

  • Get notified each time a new appointment is booked. Acuity Scheduling will automatically update iCloud, Outlook, Google and Office 365 calendars.

  • Send branded, customized appointment confirmations, reminders and follow-ups automatically by either email or SMS text message to reduce no-shows and encourage repeat bookings.

  • Ask clients to complete intake forms at the time of booking so you have their information gathered and stored, ready for their appointment.

  • Allow clients to view your availability in real time, before self-booking their appointments, paying online and rescheduling in a click, should they need to.

  • Acuity Scheduling FAQs

    Acuity Scheduling FAQs

    Below are some frequently asked questions for Acuity Scheduling.

    Q. What type of pricing plans does Acuity Scheduling offer?

    Acuity Scheduling offers the following pricing plans:

    Starting from: US$15,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    A 14-day free trial is available, after which Acuity is available for the following tiered prices: Freebie: $0 Emerging Entrepreneur: $15/month (1 calendar, in one location) Growing Business: $25/month (up to 6 calendars) Powerhouse Player: $50/month (up to 36 calendars)

    Q. What are the main features of Acuity Scheduling?

    Acuity Scheduling offers the following features:

    • Accept money via Stripe, Paypal or Authorize.net
    • Automate client bookings
    • Automated billing
    • Automated scheduling
    • Automatic customer notices
    • Automatic follow-ups
    • Automatic notifications
    • Automatic reminders
    • Availability management
    • Calendar embedding
    • Calendar management
    • Calendar sync with Google
    • Charge payment-in-full
    • Class scheduling
    • Client database
    • Credit card processing
    • Custom forms
    • Customer activity reporting
    • Customizable branding
    • Customizable fields
    • Customizable questions
    • Customizable templates
    • Customizeable intake forms
    • Electronic payments
    • Email integration
    • Email invitations & reminders
    • Email notifications
    • Event calendar
    • Event scheduling
    • Gift card system
    • Group scheduling
    • Microsoft outlook integration
    • Mobile alerts
    • Multi-location
    • Multiple user accounts
    • Real time updates
    • Real-time availability
    • Referral comparison
    • Reporting & statistics
    • Revenue management
    • SMS integration
    • Subscription services
    • Team calendars
    • Time zone specific bookings
    • Vendor self service
    • Web forms
    • iCalendar support

    Q. Who are the typical users of Acuity Scheduling?

    Acuity Scheduling has the following typical customers:

    Small Business, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Acuity Scheduling support?

    Acuity Scheduling supports the following languages:

    English

    Q. Does Acuity Scheduling support mobile devices?

    Acuity Scheduling supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Acuity Scheduling integrate with?

    Acuity Scheduling integrates with the following applications:

    AWeber, ActiveCampaign, BenchmarkONE, Clearlogin, Constant Contact, ConvertKit, FreshBooks, Mad Mimi, Mailchimp, Pipedrive

    Q. What level of support does Acuity Scheduling offer?

    Acuity Scheduling offers the following support options:

    FAQs, Knowledge Base, Online Support, Video Tutorials