Acuity Scheduling Overview
What is Acuity Scheduling?
Easily offer appointment booking directly through your website with Acuity online appointment scheduling software. Clients worldwide or local can schedule their appointment online, complete custom forms, and pay with a credit card, online 24/7. Whether it's a regular schedule, or irregular you can manage any availability easily.
Eliminate no-show appointments with automatic text message and e-mail reminders to clients.
A responsive scheduling page means that clients can book appointments from their desktop, tablet, or phone. You can also manage appointments directly from your desktop, tablet, or phone too.
Join the thousands of businesses who have booked millions of appointments already through Acuity Scheduling!
Acuity acts like a superhero for your schedule--with way better taste in capes. (For the record, ours is teal.) Acuity helps business owners, freelancers, consultants and entrepreneurs get back in control of their businesses, their time, and their calendars--without breaking a sweat or their back.
With automated appointment scheduling, Acuity’s super powers relieve you of the grunt-work that is back-and-forth-emailing-to-figure-out-a-time-that-works-for-everybody
and lets your clients see your real-time availability, pick the date and time that works best for them, pay in advance (in-full, via deposit or not until time of service) and book themselves.
End result? All you have to do is smile when you get the appointment notification, knowing your business is running smoothly...instead of running you ragged.
With customizeable everything, Acuity makes sure it’s not just another tool you have to deal with, manage or remember to use, but rather, one that works seamlessly in the background of your business, helping you up the ante in the professional department--and get business results that up the ante, too. You can get as picky--or nonchalant--as you want with the level of flexibility you need. Have different offices that operate on different schedules? Got you covered. Want different staff members to have different calendars? No problem. Need everything to match, almost as if you built the software yourself? You got it! After all, everyone knows that a true superhero doesn’t take the credit. :)
Whether you’re booking hourly appointments, doing phone consults, selling classes that students need to sign up for, or anything else that involves you selling your time, don’t put yourself at the mercy of hundreds of clients constantly badgering your inbox or your telephone--
--let Acuity handle the grunt work for you... so you can handle business.
Acuity Scheduling Overview
Pricing
Pricing options
A 14-day free trial is available, after which Acuity is available for the following tiered prices:
Freebie: $0
Emerging Entrepreneur: $15/month (1 calendar, in one location)
Growing Business: $25/month (up to 6 calendars)
Powerhouse Player: $50/month (up to 36 calendars)
Acuity Scheduling Features
Media
Acuity Scheduling Reviews
Acuity Scheduling Reviews
Checks all my boxes
I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.
Hippa Compliant Incredible Booking System
It’s been wonderful! Fast, easy and happy to help at whatever the level you need assistant.
Unsuitable if certainty and speed are required
The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.
Amazing organizational and scheduling tool
I was having issues trying to find an online scheduling software that allowed me to play with it until I got used to it. After trying multiple and all of them missing simple and key features (such as more than one appointment type) I had a friend recommdn Acuity Scheduling and I was excited from the start! I am only waiting until I have more clients coming in to use the software and will be transferring over to paid plans immediately!
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Checks all my boxes
Pros
I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations.
I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking.
There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it.
Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!
Cons
I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.
Hippa Compliant Incredible Booking System
It’s been wonderful! Fast, easy and happy to help at whatever the level you need assistant.
Pros
While I didn’t have a need for the Hippa compliance feature, everything else was such a time and headache saver. I’m an independent hair stylist so I found the mobile to be invaluable because I didn’t have a receptionist. My clients had minimal “clicks” to schedule an appointment online. One invaluable feature I have yet to see with any other booking system is the ability to create new client forms. You would easily create a form with sections / questions that are important to you. You can choose them to be optional or mandatory in order for the new client to self schedule their first appointment. For me I required the new client to include a photo of their current hair and their inspiration hair. This was a game changer and helped with preparation and answers to many questions. Tons of other options too!
Cons
Realistically, I have found that it could be helpful to have the ability for another co-workers to schedule an appointment on my behalf without having to upgrade to the next package.
Unsuitable if certainty and speed are required
The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.
Pros
The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.
Cons
Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here
Amazing organizational and scheduling tool
I was having issues trying to find an online scheduling software that allowed me to play with it until I got used to it. After trying multiple and all of them missing simple and key features (such as more than one appointment type) I had a friend recommdn Acuity Scheduling and I was excited from the start! I am only waiting until I have more clients coming in to use the software and will be transferring over to paid plans immediately!
Pros
I love how easy it was to create everything I needed. Although I am only using the free version, for now, it has almost everything that I want in it and it has been amazing playing around with it. I am also able to use the software to test some of my appointments and it's so easy to edit every appointment type and intake form!
Cons
There is nothing I don't like about this. I have no experience with the paid plans or customer service yet, but from what I've heard from the person who recommended it, there is nothing to complain there either and the prices seem more than reasonable to me for what is advertised.
Lifesaver
Pros
This platform offers the support for this new initiative along with providing additional areas of opportunity for future endeavors. I’m now able to seamlessly track class packages, Students can now see how many spots are remaining for each class, Confirmation emails for all purchases, my students can Reserve classes at their leisure and remaining balance from package stays on account. Gift certificates available for purchase. My students can save login information, so information doesn’t have to be reentered during each class registration and also the Ability to register for multiple classes at once. This program has been a timesaver and has allow me too practice great efficiency.
Cons
No cons at all! Wish there was a waitlist option after group capacities have been reached
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Acuity Scheduling Pricing
Acuity Scheduling Pricing
A 14-day free trial is available, after which Acuity is available for the following tiered prices:
Freebie: $0
Emerging Entrepreneur: $15/month (1 calendar, in one location)
Growing Business: $25/month (up to 6 calendars)
Powerhouse Player: $50/month (up to 36 calendars)
A 14-day free trial is available, after which Acuity is available for the following tiered prices:
Freebie: $0
Emerging Entrepreneur: $15/month (1 calendar, in one location)
Growing Business: $25/month (up to 6 calendars)
Powerhouse Player: $50/month (up to 36 calendars)
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Acuity Scheduling Features
Acuity Scheduling Features
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Categories
Categories
Additional information for Acuity Scheduling
Additional information for Acuity Scheduling
Key features of Acuity Scheduling
- Accept money via Stripe, Paypal or Authorize.net
- Automate client bookings
- Automated billing
- Automated scheduling
- Automatic customer notices
- Automatic follow-ups
- Automatic notifications
- Automatic reminders
- Availability management
- Calendar embedding
- Calendar management
- Calendar sync with Google
- Charge payment-in-full
- Class scheduling
- Client database
- Credit card processing
- Custom forms
- Customer activity reporting
- Customizable branding
- Customizable fields
- Customizable questions
- Customizable templates
- Customizeable intake forms
- Electronic payments
- Email integration
- Email invitations & reminders
- Email notifications
- Event calendar
- Event scheduling
- Gift card system
- Group scheduling
- Microsoft outlook integration
- Mobile alerts
- Multi-location
- Multiple user accounts
- Real time updates
- Real-time availability
- Referral comparison
- Reporting & statistics
- Revenue management
- SMS integration
- Subscription services
- Team calendars
- Time zone specific bookings
- Vendor self service
- Web forms
- iCalendar support
Benefits
Acuity Scheduling FAQs
Acuity Scheduling FAQs
Below are some frequently asked questions for Acuity Scheduling.
Q. What type of pricing plans does Acuity Scheduling offer?
Acuity Scheduling offers the following pricing plans:
Starting from: US$15,00/month
Pricing model: Free, Subscription
Free Trial: Available
A 14-day free trial is available, after which Acuity is available for the following tiered prices: Freebie: $0 Emerging Entrepreneur: $15/month (1 calendar, in one location) Growing Business: $25/month (up to 6 calendars) Powerhouse Player: $50/month (up to 36 calendars)
Q. What are the main features of Acuity Scheduling?
Acuity Scheduling offers the following features:
- Accept money via Stripe, Paypal or Authorize.net
- Automate client bookings
- Automated billing
- Automated scheduling
- Automatic customer notices
- Automatic follow-ups
- Automatic notifications
- Automatic reminders
- Availability management
- Calendar embedding
- Calendar management
- Calendar sync with Google
- Charge payment-in-full
- Class scheduling
- Client database
- Credit card processing
- Custom forms
- Customer activity reporting
- Customizable branding
- Customizable fields
- Customizable questions
- Customizable templates
- Customizeable intake forms
- Electronic payments
- Email integration
- Email invitations & reminders
- Email notifications
- Event calendar
- Event scheduling
- Gift card system
- Group scheduling
- Microsoft outlook integration
- Mobile alerts
- Multi-location
- Multiple user accounts
- Real time updates
- Real-time availability
- Referral comparison
- Reporting & statistics
- Revenue management
- SMS integration
- Subscription services
- Team calendars
- Time zone specific bookings
- Vendor self service
- Web forms
- iCalendar support
Q. Who are the typical users of Acuity Scheduling?
Acuity Scheduling has the following typical customers:
Small Business, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Acuity Scheduling support?
Acuity Scheduling supports the following languages:
English
Q. What type of pricing plans does Acuity Scheduling offer?
Acuity Scheduling has the following pricing plans:
Free, Subscription
Q. Does Acuity Scheduling support mobile devices?
Acuity Scheduling supports the following devices:
Android, iPhone, iPad
Q. What other apps does Acuity Scheduling integrate with?
Acuity Scheduling integrates with the following applications:
AWeber, ActiveCampaign, BenchmarkONE, Clearlogin, Constant Contact, ConvertKit, FreshBooks, Mad Mimi, Mailchimp, Pipedrive
Q. What level of support does Acuity Scheduling offer?
Acuity Scheduling offers the following support options:
FAQs, Knowledge Base, Online Support, Video Tutorials
I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.