About Spiceworks
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Spiceworks
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English, German
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Spiceworks
Images
Features
Total features of Spiceworks: 52
Alternatives
Zoho Desk
SolarWinds Service Desk
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Reviews
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- Industry: Hospitality
- Company size: 1 001–5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great HelpDesk / Inventory solution
Reviewed on 2018/07/04
Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit...
Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.
Pros
I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.
Cons
I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great solution if you don't need advanced features, but still need to track issues
Reviewed on 2021/05/28
I implemented and used it in some companies of different sizes, where requests were managed by a...
I implemented and used it in some companies of different sizes, where requests were managed by a couple of technicians, and it worked fine, solving the issue of tracking requests and defining task lists and priorities.
Pros
If you chose the cloud way, there's nothing you need to install: just register and you're u and running.
The ticketing solution is simple and quite basic, but definitely easy to use and simple to manage: forget advanced automation, multiple queues and automated workflows, but you can define some rules and automatically assign or categorize your requests quite easily and effectively.
You also don't need to add users, just technicians: they're added as soon as they submit a request, and that simplifies user management.
It integrates with other Spiceworks tools such as Inventory, and that's quite useful.
Cons
There's almost no automation (really basic), and you cannot manage different queues to route tickets to.
Alternatives Considered
ManageEngine ServiceDesk PlusReasons for Switching to Spiceworks
Essentially simplicity and price: it's a good solution in case you don't need the advanced feature of a proper incident/problem/change management tool, or you don't want to face a steep learning curve.- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Spiceworks IT Help Desk - So Good, Missing So Little
Reviewed on 2018/09/11
The IT Help Desk really was good, and too this day I wish we were still using it.
Unfortunately,...
The IT Help Desk really was good, and too this day I wish we were still using it.
Unfortunately, the lack of administrator reports with the little fluff, buried the project. We are now using another solution that follows a work order logic, and we've lost all our good internal processes. We miss you spiceworks.
Pros
We used Spiceworks for over a year. We lived and breathed in the Help Desk environment. It was great. We had memes on the office, making sure everyone put in our tickets, and tracked everything we possibly could. When techs were in the field, a quick app click, and recording our voices to tickets. It was just awesome.
Cons
Then administration wanted to try getting logs / reports from the system. Spiceworks was excellent for IT, but junk for a non-IT administrator wanting oversight. The reports were too techy, too details, no summary. EG: Bar Graphs, Pie Charts, and fluff. Spiceworks was all business, which was the problem, I needed to show a little fluff.
The advertisements also made it a little, meh, for when other users were posting tickets. Lets face it, they weren't the kind who were looking for datacenter solutions (typical ads we saw).
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Mainstream spicework review
Reviewed on 2022/12/24
It make network infrastructure and cloud base management effective as an end user.
It make network infrastructure and cloud base management effective as an end user.
Pros
It's extensible and easy monitoring for use
Cons
It's will be eventually replaced by new cloud developers, because it development phase is slowly shelving momentum.
- Industry: Retail
- Company size: 1 001–5 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Spiceworks Review
Reviewed on 2021/11/02
Very satisfied software for IT inventory management and keep record of overall computer information...
Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing.
Pros
Inventory management is the one of the best feature in this software. Can able to scan the devices in the network and keep track of all the information of each and every devices.
Cons
Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs
Alternatives Considered
ManageEngine Endpoint CentralReasons for Switching to Spiceworks
Free of cost software if installed locally and have to pay only when choosing the cloud storageSpiceworks FAQs
Below are some frequently asked questions for Spiceworks.Q. What type of pricing plans does Spiceworks offer?
Spiceworks offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
Spiceworks IT Help Desk is available for free of cost.
Q. Who are the typical users of Spiceworks?
Spiceworks has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does Spiceworks support?
Spiceworks supports the following languages:
English, German
Q. Does Spiceworks support mobile devices?
Spiceworks supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Spiceworks integrate with?
We do not have any information about what integrations Spiceworks has
Q. What level of support does Spiceworks offer?
Spiceworks offers the following support options:
FAQs/Forum, Knowledge Base, Chat
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