About Spiceworks

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom, India, Japan, United States

Supported Languages

English, German

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Spiceworks: 49

  • Access Controls/Permissions
  • Activity Monitoring
  • Alerts / Escalation
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Bandwidth Monitoring
  • Baseline Manager
  • Capacity Management
  • Change Management
  • Compliance Management
  • Configuration Management
  • Connectivity Management
  • Customizable Branding
  • Dashboard
  • Diagnostic Tools
  • Email Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Network Analysis
  • Network Monitoring
  • Patch Management
  • Performance Analysis
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Task Management
  • Ticket Management
  • Uptime Reporting
  • Web Traffic Reporting
  • Workflow Configuration

Alternatives

Zendesk

4,4
#1 Alternative to Spiceworks
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Freshdesk

4,5
#2 Alternative to Spiceworks
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

ManageEngine Desktop Central

4,5
#3 Alternative to Spiceworks
An integrated desktop & mobile device management application that enables the centralized management of desktops,...

Zoho Desk

4,5
#4 Alternative to Spiceworks
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Reviews

Overall rating

4,4 /5
(505)
Value for Money
4,6/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,2/5

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Showing 5 reviews of 505
Robert R.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ideal free helpdesk for small to medium businesses

Reviewed on 2021/09/10

Overall I have been very happy with Spiceworks, especially the community of users.

Overall I have been very happy with Spiceworks, especially the community of users.

Pros

It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.

Cons

Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.

John K.
Overall rating
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Reviewed on 2019/10/21

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pros

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Cons

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Jeffrey S.
Overall rating
  • Industry: Wholesale
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Spiceworks helps multiple departments with more efficient reaction time and decisions.

Reviewed on 2021/12/09

It's easy to use once setup by most anyone. It does not have all the extra features that are...

It's easy to use once setup by most anyone. It does not have all the extra features that are typically not needed by 90% of the companies so it makes admin easier.

Pros

Its a feature rich and functional product for an amazing price. They keep adding more too.

Cons

Setup can be a bit of a bear depending on how much you want to customize it.

Alternatives Considered

Freshdesk

Reasons for Switching to Spiceworks

Having experience with Freshdesk which is a good product, the price sold it on us for the
Josh B.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Awesome IT Help Desk software, horrible inventory system.

Reviewed on 2017/11/10

Pros

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Paul K.
Overall rating
  • Industry: Shipbuilding
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Spiceworks - Ticket management

Reviewed on 2021/11/05

It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday....

It is actually hosted by Spiceworks, so nothing local. Setup was very simple. It is used everyday. I can create tickets, there is a page for users to create tickets and they can be created via email. Once a ticket is created, you are notified by email. Very useful and simple.

Pros

It is free. It works better than some of the others that I have tried. It is completely configurable for whatever category you need. Always works. Perfect for a simple ticketing system.

Cons

Since it is free, there are ads that show on website. Not really an issue. Not as granular as some of the others.

Alternatives Considered

Zendesk, Zoho Desk and ManageEngine ServiceDesk Plus

Reasons for Switching to Spiceworks

It was free. I tried it and felt that it checked all of the boxes for us.
Showing 5 reviews of 505 Read all reviews

Spiceworks FAQs

Below are some frequently asked questions for Spiceworks.

Spiceworks offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Spiceworks IT Help Desk is available for free of cost.

Spiceworks has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Spiceworks supports the following languages:

English, German

Spiceworks supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Spiceworks has

Spiceworks offers the following support options:

FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Spiceworks.