About Spiceworks

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Pricing starting from:

N/A

  • Free Trial
  • One Time License
  • Free Version

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom and 3 others, India, Japan, United States

Supported Languages

English, German

Pricing starting from:

N/A

  • Free Trial
  • One Time License
  • Free Version

Images

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Spiceworks video
Spiceworks screenshot:

Features

Total features of Spiceworks: 54

  • Access Controls/Permissions
  • Activity Monitoring
  • Alerts / Escalation
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Management
  • Bandwidth Monitoring
  • Baseline Manager
  • Capacity Management
  • Change Management
  • Compliance Management
  • Configuration Management
  • Connectivity Management
  • Customizable Branding
  • Dashboard
  • Diagnostic Tools
  • Email Management
  • IT Asset Management
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Patch Management
  • Performance Analysis
  • Problem Management
  • Procurement Management
  • Project Management
  • Purchasing & Receiving
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Task Management
  • Ticket Management
  • Trace individual transactions
  • Uptime Reporting
  • Web Traffic Reporting
  • Workflow Configuration

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Reviews

Overall rating

4,4 /5
(487)
Value for Money
4,6/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,2/5

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Showing 5 reviews of 487
Jesica B.
Overall rating
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Spiceworks will answer all your questions

Reviewed on 2019/03/07

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing...

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pros

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Cons

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

John K.
Overall rating
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Reviewed on 2019/10/21

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pros

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Cons

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Susan I.
Overall rating
  • Industry: Legal Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Bets product I never paid for

Reviewed on 2021/02/11

Great version we are using. Free. Since inception. They have Spicework communities too that can...

Great version we are using. Free. Since inception. They have Spicework communities too that can assist with subject you may get stuck on. Great great tool

Pros

I have been using this product for a good 14 years. Our use has been waning as we have integrated a ticket system into our Case management system. However this is has been a beast of a program. Reliable and easy for the end user to submit a ticket and easy for the tech team to review and resolve.

Cons

There really isn't too much I didn't like about this software. Maybe the worst flaw is that there is not much follow up from the program side--(although if there is I haven't found it)).

Josh B.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Awesome IT Help Desk software, horrible inventory system.

Reviewed on 2017/11/10

Pros

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Travis B.
Overall rating
  • Industry: Automotive
  • Company size: 501-1 000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best Free ITSM you need

Reviewed on 2020/12/09

SO i came from a government contract and our ITSM is all based on lowest bidder, Spiceworks excels...

SO i came from a government contract and our ITSM is all based on lowest bidder, Spiceworks excels far better than those software's I used .

Pros

The ease of putting in tickets and meeting resolution target without much communication loss is imperative to all IT operations.

Cons

So i used the free version of the software being in a start up environment, that being said the software has a ton of adds.

Showing 5 reviews of 487 Read all reviews

Spiceworks FAQs

Below are some frequently asked questions for Spiceworks.

Spiceworks offers the following pricing plans:

  • Pricing model: One Time License, Free
  • Free Trial: Available

Spiceworks IT Help Desk is available for free of cost.

We do not have any information about Spiceworks features

Spiceworks has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Spiceworks supports the following languages:

English, German

Spiceworks supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Spiceworks has

Spiceworks offers the following support options:

FAQs/Forum, Knowledge Base, Chat

Related categories

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