Spiceworks

Server and website monitoring software

4,4 /5 (478 reviews) Write a Review!

Spiceworks Overview

What is Spiceworks?

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Spiceworks Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Value for money

Spiceworks Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
English, German

Media

Spiceworks video Spiceworks screenshot:

Spiceworks Reviews

Spiceworks Reviews

Overall rating
4,4
/
5
Excellent
248

Very good
180

Average
38

Poor
11

Terrible
1

Value for Money
4,6
Features
4,2
Ease of Use
4,3
Customer Support
4,2
90% recommended this app
Jesica B.

Spiceworks will answer all your questions

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.


Patrick C.

Best ticketing system

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call


Ben M.

Great product for a small team

Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are looking for a solutions for a larger team or multi department this may not be ideal.


Josh B.

Awesome IT Help Desk software, horrible inventory system.


Jon J.

Spiceworks is Great!

We got this so we could have a ticketing system for our ISMS


Jesica B.
Industry: Insurance
Company size: 2-10 Employees

Spiceworks will answer all your questions

Used Daily for 1+ year
Reviewed on 2019/03/07
Review Source: Capterra

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pros

There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Cons

The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together.
Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income.
I wish it could be easier to work with tickets and especially the deleting function.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Patrick C.
Industry: Computer Software
Company size: 11-50 Employees

Best ticketing system

Used Daily for 2+ years
Reviewed on 2020/02/10
Review Source: Capterra

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Pros

Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Cons

Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ben M.
Industry: Banking
Company size: 51-200 Employees

Great product for a small team

Used Daily for 2+ years
Reviewed on 2020/08/31
Review Source: Capterra

Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are looking for a solutions for a larger team or multi department this may not be ideal.

Pros

For a free product this is quite good for a small team that doesn't need bells and whistles within their service desk software. Easy to setup and use.

Cons

Functionality is lacking compared to other software's in the market, however as it's free this is understandable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Josh B.

Awesome IT Help Desk software, horrible inventory system.

Used Daily for 2+ years
Reviewed on 2017/11/10
Review Source: Capterra

Pros

Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons

The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jon J.
Industry: Market Research
Company size: 51-200 Employees

Spiceworks is Great!

Used Daily for 1+ year
Reviewed on 2020/08/25
Review Source: Capterra

We got this so we could have a ticketing system for our ISMS

Pros

I love the ticketing system! They are always improving it. There is a free and a paid version which both work very well. The free version obviously does not have as many options, but it does work very well

Cons

It is not very customizable. When you add fields you cannot build a report on them (at least I can not figure it out)

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 478 user ratings
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Spiceworks Pricing

Spiceworks Pricing

Starting from
N/A
Free Trial
Free
Value for money
Value for Money
4,6/5
Based on 478 user ratings
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Spiceworks Features

Spiceworks Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,2/5
Based on 478 user ratings
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Categories

Additional information for Spiceworks

Additional information for Spiceworks

Key features of Spiceworks

  • Access Bandwidth Monitoring
  • Create & view alerts for Windows events
  • Create Custom Monitors
  • Monitor & Manage Email
  • Monitor S.M.A.R.T. Status of Windows Hard Drives
  • Monitor the health of your MS Exchange server
  • Real-Time Windows Performance Monitoring
  • Track disk space, software installs, anti-virus subscription

Spiceworks FAQs

Spiceworks FAQs

Below are some frequently asked questions for Spiceworks.

Q. What type of pricing plans does Spiceworks offer?

Spiceworks offers the following pricing plans:

Pricing model: Free

Free Trial: Not Available

Q. What are the main features of Spiceworks?

Spiceworks offers the following features:

  • Access Bandwidth Monitoring
  • Create & view alerts for Windows events
  • Create Custom Monitors
  • Monitor & Manage Email
  • Monitor S.M.A.R.T. Status of Windows Hard Drives
  • Monitor the health of your MS Exchange server
  • Real-Time Windows Performance Monitoring
  • Track disk space, software installs, anti-virus subscription

Q. Who are the typical users of Spiceworks?

Spiceworks has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Spiceworks support?

Spiceworks supports the following languages:

English, German

Q. What type of pricing plans does Spiceworks offer?

Spiceworks has the following pricing plans:

Free

Q. Does Spiceworks support mobile devices?

Spiceworks supports the following devices:

Android

Q. What other apps does Spiceworks integrate with?

Spiceworks integrates with the following applications:

AlertOps, Cherwell, ManageEngine ADSelfService Plus, ManageEngine Desktop Central, Splashtop Business Access, Splashtop Remote Support, ZipBooks, Zoho Assist

Q. What level of support does Spiceworks offer?

Spiceworks offers the following support options:

FAQs, Knowledge Base