Spiceworks Cloud Help Desk

Spiceworks Cloud Help Desk

4.4 (561)
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Server and website monitoring software

About Spiceworks Cloud Help Desk

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!


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Spiceworks Cloud Help Desk

4.4 (561)
VS.
Highly reviewed

Starting Price

No pricing found
US$18.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

56
116

Integrations

No integrations found
85

Ease of Use

4.3 (561)
4.5 (3,290)

Value for Money

4.6 (561)
4.4 (3,290)

Customer Service

4.2 (561)
4.5 (3,290)
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Reviews

Overall rating

4.4 /5
(561)
Value for Money
4.6/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.2/5

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Showing 5 reviews of 561
Sergey
Sergey
Overall rating
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great HelpDesk / Inventory solution

Reviewed on 2018/07/04

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit...

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.

Pros

I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.

Cons

I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.

Sergio
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great solution if you don't need advanced features, but still need to track issues

Reviewed on 2021/05/28

I implemented and used it in some companies of different sizes, where requests were managed by a...

I implemented and used it in some companies of different sizes, where requests were managed by a couple of technicians, and it worked fine, solving the issue of tracking requests and defining task lists and priorities.

Pros

If you chose the cloud way, there's nothing you need to install: just register and you're u and running.
The ticketing solution is simple and quite basic, but definitely easy to use and simple to manage: forget advanced automation, multiple queues and automated workflows, but you can define some rules and automatically assign or categorize your requests quite easily and effectively.
You also don't need to add users, just technicians: they're added as soon as they submit a request, and that simplifies user management.
It integrates with other Spiceworks tools such as Inventory, and that's quite useful.

Cons

There's almost no automation (really basic), and you cannot manage different queues to route tickets to.

Alternatives Considered

ManageEngine ServiceDesk Plus

Reasons for Switching to Spiceworks Cloud Help Desk

Essentially simplicity and price: it's a good solution in case you don't need the advanced feature of a proper incident/problem/change management tool, or you don't want to face a steep learning curve.
Michael
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Spiceworks IT Help Desk - So Good, Missing So Little

Reviewed on 2018/09/11

The IT Help Desk really was good, and too this day I wish we were still using it.

Unfortunately,...

The IT Help Desk really was good, and too this day I wish we were still using it.

Unfortunately, the lack of administrator reports with the little fluff, buried the project. We are now using another solution that follows a work order logic, and we've lost all our good internal processes. We miss you spiceworks.

Pros

We used Spiceworks for over a year. We lived and breathed in the Help Desk environment. It was great. We had memes on the office, making sure everyone put in our tickets, and tracked everything we possibly could. When techs were in the field, a quick app click, and recording our voices to tickets. It was just awesome.

Cons

Then administration wanted to try getting logs / reports from the system. Spiceworks was excellent for IT, but junk for a non-IT administrator wanting oversight. The reports were too techy, too details, no summary. EG: Bar Graphs, Pie Charts, and fluff. Spiceworks was all business, which was the problem, I needed to show a little fluff.

The advertisements also made it a little, meh, for when other users were posting tickets. Lets face it, they weren't the kind who were looking for datacenter solutions (typical ads we saw).

Riyasudeen
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Spiceworks Review

Reviewed on 2021/11/02

Very satisfied software for IT inventory management and keep record of overall computer information...

Very satisfied software for IT inventory management and keep record of overall computer information which will be very useful to get reports for the auditing.

Pros

Inventory management is the one of the best feature in this software. Can able to scan the devices in the network and keep track of all the information of each and every devices.

Cons

Less customization option available for this software, so in some places have to follow the common standards instead of customized functions depends on the user needs

Alternatives Considered

ManageEngine Endpoint Central

Reasons for Switching to Spiceworks Cloud Help Desk

Free of cost software if installed locally and have to pay only when choosing the cloud storage
Tim
Tim
Overall rating
  • Industry: Real Estate
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A System Administrators best friend

Reviewed on 2018/07/24

Pros

Spiceworks is a totally free piece of software if you choose to self-host. Getting things up and running is pretty easy, and it doesn't involve a huge amount of upkeep to keep the inventory data up to date. It also comes with access to the Spiceworks online community. This is a gathering place for a large array of computer savvy folks who help each other out with questions, answers, and access to pieces of software that make life easier. I have reached out to the community many times, and gotten some great feedback on issues I have had, and suggestions on hardware and software purchases. I also like the ability to build my own help desk portal where end users can submit tickets for easier tracking and resolution.

Cons

I have had some issues with the self-hosted software crashing from time to time. I have not been able to figure out why it needs a random reboot to keep it happy, but it only happens every couple of months, so it really isn't a huge issue to me.

Showing 5 reviews of 561 Read all reviews

Spiceworks Cloud Help Desk FAQs

Below are some frequently asked questions for Spiceworks Cloud Help Desk.

Spiceworks Cloud Help Desk offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Spiceworks IT Help Desk is available for free of cost.

Spiceworks Cloud Help Desk has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Spiceworks Cloud Help Desk supports the following languages:

English, German

Spiceworks Cloud Help Desk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Spiceworks Cloud Help Desk has

Spiceworks Cloud Help Desk offers the following support options:

FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Spiceworks Cloud Help Desk.