About Spiceworks

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!


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Spiceworks

4,4 (559)
VS.
Highly reviewed

Starting Price

No pricing found
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

54
116

Integrations

No integrations found
85

Ease of Use

4,3 (559)
4,5 (3 260)

Value for Money

4,6 (559)
4,4 (3 260)

Customer Service

4,2 (559)
4,5 (3 260)
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Reviews

Overall rating

4,4 /5
(559)
Value for Money
4,6/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,2/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 559
Sergey
Sergey
Overall rating
  • Industry: Hospitality
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great HelpDesk / Inventory solution

Reviewed on 2018/07/04

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit...

Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes.

Pros

I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis.

Cons

I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there.

Jeffrey
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Spiceworks helps multiple departments with more efficient reaction time and decisions.

Reviewed on 2021/12/09

It's easy to use once setup by most anyone. It does not have all the extra features that are...

It's easy to use once setup by most anyone. It does not have all the extra features that are typically not needed by 90% of the companies so it makes admin easier.

Pros

Its a feature rich and functional product for an amazing price. They keep adding more too.

Cons

Setup can be a bit of a bear depending on how much you want to customize it.

Alternatives Considered

Freshdesk

Reasons for Switching to Spiceworks

Having experience with Freshdesk which is a good product, the price sold it on us for the
Michael
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Spiceworks IT Help Desk - So Good, Missing So Little

Reviewed on 2018/09/11

The IT Help Desk really was good, and too this day I wish we were still using it.

Unfortunately,...

The IT Help Desk really was good, and too this day I wish we were still using it.

Unfortunately, the lack of administrator reports with the little fluff, buried the project. We are now using another solution that follows a work order logic, and we've lost all our good internal processes. We miss you spiceworks.

Pros

We used Spiceworks for over a year. We lived and breathed in the Help Desk environment. It was great. We had memes on the office, making sure everyone put in our tickets, and tracked everything we possibly could. When techs were in the field, a quick app click, and recording our voices to tickets. It was just awesome.

Cons

Then administration wanted to try getting logs / reports from the system. Spiceworks was excellent for IT, but junk for a non-IT administrator wanting oversight. The reports were too techy, too details, no summary. EG: Bar Graphs, Pie Charts, and fluff. Spiceworks was all business, which was the problem, I needed to show a little fluff.

The advertisements also made it a little, meh, for when other users were posting tickets. Lets face it, they weren't the kind who were looking for datacenter solutions (typical ads we saw).

Vincent
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good ticket management for basic ticket management

Reviewed on 2023/12/04

Pros

It's cheap and relatively easy to use - good community around it also.

Cons

the system was slow compared to others (on prem version)

Nathan
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Best bang for Buck IT Ticket System for infrastructure support

Reviewed on 2023/07/10

Spiceworks filled the void where we relied on email for managing internal IT support cases, it's...

Spiceworks filled the void where we relied on email for managing internal IT support cases, it's was a significant improvement for issue tracking and managing workloads. It's completely free you just need the hardware to host / run their solution. For anyone who is using email or teams channels to manage internal support cases just stop and switch to spiceworks. The issues with spiceworks is it's very limited on functionality, there's no round [sensitive content hidden] assignments, holidays rotas and multiple dashboards for split teams. It's a very basic ticket system ideal for small teams but don't let that put you off as it's trivial to install & configure and best of all it's completely free.

Pros

It's very easy to install & configure, their documentation on initial setup is straight forward and overall it's easy to use. It's a very basic ticket solution however it's completely free, if you're without a ticket system and just need something to get you away from emails then you'd be daft not to try it.

Cons

The lack of advanced functionality you find in paid rival solutions, round [sensitive content hidden], holiday rota, multiple teams and advanced reporting / dashboards are none existent.

Showing 5 reviews of 559 Read all reviews

Spiceworks FAQs

Below are some frequently asked questions for Spiceworks.

Spiceworks offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Spiceworks IT Help Desk is available for free of cost.

Spiceworks has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Spiceworks supports the following languages:

English, German

Spiceworks supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Spiceworks has

Spiceworks offers the following support options:

FAQs/Forum, Knowledge Base, Chat

Related categories

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