Spiceworks Cloud Help Desk
About Spiceworks Cloud Help Desk
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
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- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great place to troubleshoot problems, collaborate and seek advice related to tech!
Reviewed on 2023/12/03
Pros
Spiceworks is more like a service-oriented platform for IT professionals than Techcrunch is inclined towards the media outlet.
It's more like Stackoverflow for IT professionals and has benefitted me in getting my solutions related to actual network troubleshooting. The community has great experts giving you excellent solutions.
Cons
The UI can be a bit better with time and rest it's free to use for everyone.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Spicy goodness
Reviewed on 2022/12/22
Spiceworks was great when i worked at a small non profit for my needs
Spiceworks was great when i worked at a small non profit for my needs
Pros
The inventory and ticketing are very useful in smaller businesses however when i have to research an issue i normally end the search term in google with "Spiceworks" as i know i will be returned with a wealth of expert knowledge
Cons
I find the bandwidth usage quite high, other than that it is value for money which was zero for just the helpdesk. There are other applications i have not used
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Awesome IT Help Desk software, horrible inventory system.
Reviewed on 2017/11/10
Pros
Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.
Cons
The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.
We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.
We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Help Desk Where You Want It
Reviewed on 2021/06/06
Starting a new role in the organization that had no Help Desk and no history or structure;...
Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Pros
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
Cons
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Reasons for Switching to Spiceworks Cloud Help Desk
First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.- Industry: Wholesale
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spiceworks helps multiple departments with more efficient reaction time and decisions.
Reviewed on 2021/12/09
It's easy to use once setup by most anyone. It does not have all the extra features that are...
It's easy to use once setup by most anyone. It does not have all the extra features that are typically not needed by 90% of the companies so it makes admin easier.
Pros
Its a feature rich and functional product for an amazing price. They keep adding more too.
Cons
Setup can be a bit of a bear depending on how much you want to customize it.
Alternatives Considered
FreshdeskReasons for Switching to Spiceworks Cloud Help Desk
Having experience with Freshdesk which is a good product, the price sold it on us for theSpiceworks Cloud Help Desk FAQs
Below are some frequently asked questions for Spiceworks Cloud Help Desk.Q. What type of pricing plans does Spiceworks Cloud Help Desk offer?
Spiceworks Cloud Help Desk offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
Spiceworks IT Help Desk is available for free of cost.
Q. Who are the typical users of Spiceworks Cloud Help Desk?
Spiceworks Cloud Help Desk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Spiceworks Cloud Help Desk support?
Spiceworks Cloud Help Desk supports the following languages:
English, German
Q. Does Spiceworks Cloud Help Desk support mobile devices?
Spiceworks Cloud Help Desk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Spiceworks Cloud Help Desk integrate with?
We do not have any information about what integrations Spiceworks Cloud Help Desk has
Q. What level of support does Spiceworks Cloud Help Desk offer?
Spiceworks Cloud Help Desk offers the following support options:
FAQs/Forum, Knowledge Base, Chat
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