WhatsUp Gold

All-in-one monitoring of your entire infrastructure.

About WhatsUp Gold

WhatsUp Application Performance Monitor consolidates systems, network, application and end-user experience monitoring in a unified dashboard where you can quickly and efficiently diagnose and assess the impact of complex performance problems wherever they originate, avoiding costly service degradation. The easy-to-use Application Performance Monitor provides the comprehensive insight and customizability you need to proactively ensure that application performance meets user expectations and business priorities.

Further the network monitoring software, combines an easy-to-use interface that lets you quickly deploy the product for production and also apply your organization's monitoring policies across multiple devices quickly.

Pricing starting from:

US$1 100,00/one-time

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Austria, Australia, Belgium, Canada, Switzerland, Germany, France, United Kingdom, Hong Kong SAR China, Ireland, Japan, Liechtenstein, Luxembourg, Monaco, Netherlands, Taiwan, United States

Supported Languages

Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, zh-hant

Pricing starting from:

US$1 100,00/one-time

  • Free Version
  • Free Trial
  • Subscription

Images

WhatsUp Gold Software - WhatsUp Gold Dashboard
WhatsUp Gold Software - WhatsUp Gold Alert Center
WhatsUp Gold Software - WhatsUp Gold Network Traffic Analysis
WhatsUp Gold Software - WhatsUp Gold Network Map
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WhatsUp Gold video
WhatsUp Gold Software - WhatsUp Gold Dashboard WhatsUp Gold Software - WhatsUp Gold Alert Center WhatsUp Gold Software - WhatsUp Gold Network Traffic Analysis WhatsUp Gold Software - WhatsUp Gold Network Map

Features

Total features of WhatsUp Gold: 57

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Bandwidth Monitoring
  • Baseline Manager
  • CPU Monitoring
  • Color Codes/Icons
  • Compliance Tracking
  • Configuration Management
  • Credential Management
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Device Auto Discovery
  • Diagnostic Tools
  • Email Alerts
  • Email Monitoring
  • Event Logs
  • For MSPs
  • Full Transaction Diagnostics
  • Hierarchical Mapping
  • IP Address Monitoring
  • IT Asset Management
  • Internet Usage Monitoring
  • Location-Based Mapping
  • Map Exporting
  • Mobile Access
  • Monitoring
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • On-Demand Mapping
  • Patch Management
  • Performance Analysis
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Scheduling
  • Self-Updating Maps
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Threshold Alerts
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Web Traffic Reporting

Alternatives

PRTG Network Monitor

4,6
#1 Alternative to WhatsUp Gold
PRTG monitors your network 24/7 to timely alert you to issues before they become emergencies. Monitor all the systems,...

SolarWinds Service Desk

4,6
#2 Alternative to WhatsUp Gold
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other...

Network Performance Monitor

4,6
#3 Alternative to WhatsUp Gold
SolarWinds Network Performance Monitoring software makes it easy to quickly detect, diagnose, and resolve performance...

Zendesk

4,4
#4 Alternative to WhatsUp Gold
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Reviews

Overall rating

4,4 /5
(179)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,1/5
Customer Support
4,4/5

Already have WhatsUp Gold?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 179
Dustin R.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

WhatsUpGold is a great tool for monitoring the status of your network.

Reviewed on 2018/05/15

We mainly benefit from the alerts system that will notify all specified employees via text/email...

We mainly benefit from the alerts system that will notify all specified employees via text/email whenever a part of our network goes down. Typically we will know something is down before our users even notice the problem.

Pros

The alerts are where WhatsUpGold really shines. They are all fully customizable and once they're setup to your specifications they work like a dream. A majority of the time we will know when something on the network goes down before our users even notice the problem!

Cons

This product can do so many different things it becomes a little overwhelming. Once alerts are setup they work great, but the configuration process can get pretty confusing if you haven't done it before. Online training videos on how to configure certain features would be a great tool.

Response from Ipswitch

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ

If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Kristina H.
Overall rating
  • Industry: Machinery
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WhatsUp Gold Review

Reviewed on 2020/10/19

After everything was set up, we have had almost no issues. The customer support is great and the...

After everything was set up, we have had almost no issues. The customer support is great and the reps are great. The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.

Pros

It fits exactly what we need it to do. Monitor our devices and send us alerts when there is an issue. The schematic is also very helpful because we have it broken down into locations and grouped together to make things easier to use. It is also very helpful to put in all the information we have into the details of the device so that its all in one place. It helps us stay organized!

Cons

The set up was atrocious. We had to run a scan like 6 times to find everything. Eventually I had to add things in one by one which took forever. It is not simple to use. You have to really understand the icons and how things are linked within the software. I wished there was better documentation and videos about this. Especially with the setup. The whole installation and setup was a nightmare.

Reasons for Choosing WhatsUp Gold

It was absurdly expensive.

Switched From

SolarWinds Service Desk

Reasons for Switching to WhatsUp Gold

It had everything we wanted (feature wise) and the price was good. The demo we had was awesome and sold us on the product. I worked with [SENSITIVE CONTENT HIDDEN] who was exceptional at getting us the info we wanted and helping us see that this product was what we wanted. She was overall amazing.
Logan K.
Overall rating
  • Industry: Education Management
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mid-level monitoring platform that works

Reviewed on 2021/12/22

Overall we've had a great experience with WUG. During the Solarwinds hack we were looking for an...

Overall we've had a great experience with WUG. During the Solarwinds hack we were looking for an emergency replacement for our monitoring platform. We were able to get a WUG server set up and going, monitoring all of our systems, within a week. Moving over to WUG has generally been a great experience, with little overhead managing the system. The price was right, as well.

Pros

This product is easy to set up and has minimum specs - we monitor nearly a thousand systems and sites using just one WUG server.
This product doesn't have bolt-on applications that makes it hard to manage and upgrade down the road.
This product has a lot of value for the money.

Cons

No API interface available for automation of monitoring.
No complex alert logic or recovery notification options available.
Minimum features (plays into some of the Pros, however).

Jim D.
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

WhatsUp Gold

Reviewed on 2020/10/27

We use Whatsup Gold to proactively tell us when something is wrong before users start complaining....

We use Whatsup Gold to proactively tell us when something is wrong before users start complaining. It has served us well in this capacity
We use WUG thresholds and netflow data to determine when business (and non-business) processes are interfering with user performance at our branches with limited network capacity. We use the netflow data and work with the branch to have the offending processes eliminated or moved to afterhours when there is no user impact.
We use thresholds and dashboard graphs to provide capacity planning information.
Overall WhatsUp Gold has been a mixed bag for us. There have been failed upgrades and bugs that cost us time. Page rendering is adequate at best and frustrating at its worst. But is has provided the monitoring alerting, and capacity planning that we need to stay ahead.

Pros

The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product.

The ease of putting specific graph items on a page (dashboard) is also very useful.

Cons

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints 10 times faster. This performance limitation is the biggest week point between your products and the competition. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow.

The thing that I like least about the software is the inability of the administrator to manage other users views. and the lack of an anonymous view. You want to be able to give upper management a link to click on to see pretty graphs and charts. They do not want to have to log in. And you do not want them messing up the view so it constantly has to be fixed. Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Chuck H.
Overall rating
  • Industry: Education Management
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software for network monitoring!

Reviewed on 2021/11/08

It's great to monitor the network and get the notifications, but we really miss the scrolling maps.

It's great to monitor the network and get the notifications, but we really miss the scrolling maps.

Pros

We've been using What's Up Gold for almost 2 decades and it works well. It helps keep our users happy and less unexpected service calls.

Cons

We don't like that it doesn't offer the scrolling maps like we had prior. We upgraded from an older version that we used to have the scrolling maps on a large LCD monitor in our NOC so our techs could identify faults easily. The newest edition of this software doesn't have it. Seems rather resource intensive too (server side).

Showing 5 reviews of 179 Read all reviews

WhatsUp Gold FAQs

Below are some frequently asked questions for WhatsUp Gold.

WhatsUp Gold offers the following pricing plans:

  • Starting from: US$1 100,00/one-time
  • Free Trial: Available

Available as a perpetual license or as a subscription.

WhatsUp Gold has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

WhatsUp Gold supports the following languages:

Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, zh-hant

WhatsUp Gold supports the following devices:

Android (Mobile), iPhone (Mobile)

We do not have any information about what integrations WhatsUp Gold has

WhatsUp Gold offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for WhatsUp Gold.