WhatsUp Gold

WhatsUp Gold

The network and application monitoring software

4.2/5 (54 reviews)

WhatsUp Gold Overview

WhatsUp Application Performance Monitor consolidates systems, network, application and end-user experience monitoring in a unified dashboard where you can quickly and efficiently diagnose and assess the impact of complex performance problems wherever they originate, avoiding costly service degradation. The easy-to-use Application Performance Monitor provides the comprehensive insight and customizability you need to proactively ensure that application performance meets user expectations and business priorities.

Further the network monitoring software, combines an easy-to-use interface that lets you quickly deploy the product for production and also apply your organization's monitoring policies across multiple devices quickly.

Pricing

Starting from
€1 336,60
Pricing options
Free Trial
One Time License
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

WhatsUp Gold Reviews

Overall rating
4.2/5
91% positive reviews
19
Excellent
30
Very good
4
Average
1
Poor
0
Terrible
Rj D.

wug 17&18 has an overall better interface that is responsive, a few minor fixes will make it aweso

Used Daily for 2+ years
Reviewed on 2018/05/18
Review Source: Capterra

Pros

The device cards are a nice addition; quickly access common features.
Creating dashboard is much easier now than in previous version; more flexible.
I like how things are now grouped together, e.g. accessing logs you don't have to go to 3-4 different locations.
Searching for devices is great!

Cons

Device roles and discovery could use some work.
need to be able finding monitors in library is cumbersome, need a way to search or jump alphabetically
Device types were remove, new versions don't support changing OS type
Need a way to create dynamic HTTPS content monitor, meaning you could hit an address like so : http://%device.Hostname/NmConsole (hostname is not supported, only address)
HTTPS TCP monitors only support SSL TLS 1.0
I spend a lot of time hitting F5 to refresh the browser because the change I just made is not reflected.
you can drag and drop devices - need an easier way to manage groups.
Need a way to pin favorite groups in navigation pane.
When you are on device status page from my network you have to click back button 3-4 times to return to the my network page.
Would like to see more youtube videos on how to use the newer version; would be a great way to deliver user training.
I would like the ability to delete a device from the devices properties page.

Response from Ipswitch

Hi, Thanks so much for the kind words! We're delighted that you're enjoying WhatsUp Gold and we love hearing about how you're using it. Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here: https://www.youtube.com/watch?v=MmaOx9MsMEQ. If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community for more help. Thanks again for using WhatsUp Gold.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Glenn J.

Excellent product however lately they are advertising features that are not working

Used Daily for 2+ years
Reviewed on 2018/06/26
Review Source: Capterra

It provides us an overall health of the environment and provides great alerting tool.

Pros

The interface is nice and customizable. Upgrading to new versions are very simple. The overall alert monitoring is great. They continue to add in new features to keep up with the overall demanding IT infrastructure. Working with their technical and product teams are great as they listen to your issues and/or suggestions and look to add new features by communicating to their customers on their sprints.

Cons

As of late the Whats Up Gold Plus product is not delivering based on what has been communicated to their customers. I attended a conference where IPSwitch stated their WhatsUp Gold product supported Microsoft Azure, Dell Compellent Storage and Wireless APs. When we implemented the product it only supports a small piece of Azure that requires Servers and not WebApps/Sites. In addition, the Dell Compellent provides incorrect measurements which is now being looked at on their technical team because there are issues with their release. On the AP Support it is stating they cannot read into our Cisco Airnet APs which are very standard. This too is a feature request. I like the product but for the cost I would expect these types of features to work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Dustin R.

WhatsUpGold is a great tool for monitoring the status of your network.

Used Daily for 2+ years
Reviewed on 2018/05/15
Review Source: Capterra

We mainly benefit from the alerts system that will notify all specified employees via text/email whenever a part of our network goes down. Typically we will know something is down before our users even notice the problem.

Pros

The alerts are where WhatsUpGold really shines. They are all fully customizable and once they're setup to your specifications they work like a dream. A majority of the time we will know when something on the network goes down before our users even notice the problem!

Cons

This product can do so many different things it becomes a little overwhelming. Once alerts are setup they work great, but the configuration process can get pretty confusing if you haven't done it before. Online training videos on how to configure certain features would be a great tool.

Response from Ipswitch

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ

If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Paul B.

I have had nothing but outstanding experience with IPswitch and it's staff.

Used Daily for 2+ years
Reviewed on 2018/05/17
Review Source: Capterra

Our Network and VM monitoring has improved by 200%

Pros

First is its reliability. I have matched it against other products such as CACTI and more accurate in the numbers game. Also, its flexibility when it comes to even exporting and importing of databases to new versions of WUG. Another aspect I like is how there is always constant improvement with the product. The versions never stay static. Always moving forward. I have in recent made of suggestion and IPSwitch said they would investigate it and possibly have it in a beta release.

Cons

This is a most difficult question to answer. If I had to come up with anything ... It is that they are under staffed. Every single employee on tech side, sales, marketing must be working 24 hours a day 7 days a week. Answers are always 100 percent correct but the same staff answers your questions. Those employee s need help. Hire !!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Chad O.

WhatsUp Gold is great to alert on all types of devices

Used Daily for 2+ years
Reviewed on 2018/05/15
Review Source: Capterra

Benefit of proactively maintaining the full network

Pros

It allows me to monitor all of the network remotely. I'm able to monitor switches, websites, computers, temperature, etc. I just need to only look at my email to be able to see down statuses of devices

Cons

Taking the time to research how to configure monitoring takes up a lot of my time. Wish there were more instructional videos.

Response from Ipswitch

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ

If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

WhatsUp Gold Pricing

Starting from
€1 336,60
Pricing options
Free Trial
One Time License
Value for money

WhatsUp Gold Features

  • Monitoring

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for WhatsUp Gold

Key features of WhatsUp Gold

  • Affordable and proven in IT environments
  • Automated IT asset/inventory capabilities
  • Delivers both real-time alerting and historical reporting
  • Monitoring of wired and wireless infrastructures
  • One customizable dashboard to manage entire IT infrastre
  • One download. One application.

WhatsUp Gold FAQs

Below are some frequently asked questions for WhatsUp Gold.

Q. What type of pricing plans does WhatsUp Gold offer?

WhatsUp Gold offers the following pricing plans:

Starting from: €1 336,60

Pricing model: One Time License

Free Trial: Available

Q. What are the main features of WhatsUp Gold?

WhatsUp Gold offers the following features:

  • Affordable and proven in IT environments
  • Automated IT asset/inventory capabilities
  • Delivers both real-time alerting and historical reporting
  • Monitoring of wired and wireless infrastructures
  • One customizable dashboard to manage entire IT infrastre
  • One download. One application.

Q. Who are the typical users of WhatsUp Gold?

WhatsUp Gold has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does WhatsUp Gold support?

WhatsUp Gold supports the following languages:

English

Q. What type of pricing plans does WhatsUp Gold offer?

WhatsUp Gold has the following pricing plans:

One Time License

Q. Does WhatsUp Gold support mobile devices?

We do not have any information about what devices WhatsUp Gold supports

Q. What other apps does WhatsUp Gold integrate with?

WhatsUp Gold integrates with the following applications:

7SIGNAL, Opsgenie, PagerDuty, netTerrain DCIM

Q. What level of support does WhatsUp Gold offer?

WhatsUp Gold offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support

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