WhatsUp Gold

The network and application monitoring software

4,4 /5 (153 reviews) Write a Review!

WhatsUp Gold Overview

What is WhatsUp Gold?

WhatsUp Application Performance Monitor consolidates systems, network, application and end-user experience monitoring in a unified dashboard where you can quickly and efficiently diagnose and assess the impact of complex performance problems wherever they originate, avoiding costly service degradation. The easy-to-use Application Performance Monitor provides the comprehensive insight and customizability you need to proactively ensure that application performance meets user expectations and business priorities.

Further the network monitoring software, combines an easy-to-use interface that lets you quickly deploy the product for production and also apply your organization's monitoring policies across multiple devices quickly.

WhatsUp Gold Overview

Pricing

Starting from
€1 336,61

Pricing options

Free Trial
One Time License
Value for money

WhatsUp Gold Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, Germany
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German and 5 others, Italian, Japanese, Portuguese, Russian, Spanish

Media

Core Monitoring
Core Monitoring
WhatsUp Gold screenshot: Core Monitoring WhatsUp Gold screenshot: Core Monitoring

WhatsUp Gold Reviews

WhatsUp Gold Reviews

Overall rating
4,4
/
5
Excellent
77

Very good
64

Average
10

Poor
2

Terrible
0

Value for Money
4,3
Features
4,3
Ease of Use
4,1
Customer Support
4,4
92% recommended this app
Dustin R.

WhatsUpGold is a great tool for monitoring the status of your network.

We mainly benefit from the alerts system that will notify all specified employees via text/email whenever a part of our network goes down. Typically we will know something is down before our users even notice the problem.


Kristina H.

WhatsUp Gold Review

After everything was set up, we have had almost no issues. The customer support is great and the reps are great. The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.


Jim D.

WhatsUp Gold

We use Whatsup Gold to proactively tell us when something is wrong before users start complaining. It has served us well in this capacity
We use WUG thresholds and netflow data to determine when business (and non-business) processes are interfering with user performance at our branches with limited network capacity. We use the netflow data and work with the branch to have the offending processes eliminated or moved to afterhours when there is no user impact.
We use thresholds and dashboard graphs to provide capacity planning information.
Overall WhatsUp Gold has been a mixed bag for us. There have been failed upgrades and bugs that cost us time. Page rendering is adequate at best and frustrating at its worst. But is has provided the monitoring alerting, and capacity planning that we need to stay ahead.


Ray P.

WUG CRA Experience

Alerting and allowing us to be proactive on issues is main focus and WUG has allowed my team to accomplish that goal. Reporting/automating reports and providing different practices within CRA the option of personalized dashboards to gauge performance has been a favorite offering from IT to our end users.


Tom V.

Legacy WUG user

We are proactively monitoring network, server and application infrastructure in a way that allows for pro-active maintenance and reporting. It allows us to view and manage IT assets easily, I only wish I had more time to utilize more of it's features.


Dustin R.

WhatsUpGold is a great tool for monitoring the status of your network.

Used Daily for 2+ years
Reviewed on 2018/05/15
Review Source: Capterra

We mainly benefit from the alerts system that will notify all specified employees via text/email whenever a part of our network goes down. Typically we will know something is down before our users even notice the problem.

Pros

The alerts are where WhatsUpGold really shines. They are all fully customizable and once they're setup to your specifications they work like a dream. A majority of the time we will know when something on the network goes down before our users even notice the problem!

Cons

This product can do so many different things it becomes a little overwhelming. Once alerts are setup they work great, but the configuration process can get pretty confusing if you haven't done it before. Online training videos on how to configure certain features would be a great tool.

Response from Ipswitch

Hi and thanks so much for the kind words! We¿re delighted that you¿re enjoying WhatsUp Gold and we love hearing about how you¿re using it.

Please note that we do have a number of videos on Youtube that go into detail on our most recent release WhatsUp Gold 2018 as well as a Quick Tips series of how-to videos here:

https://www.youtube.com/channel/UCS2lCWFrs4paSSNpe1JnTnQ

If you have further questions about using WhatsUp Gold please feel free to contact us directly or visit our online Community at commmunity.ipswitch.com for more help. Thanks again for using WhatsUp Gold.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kristina H.
Industry: Machinery
Company size: 1 001-5 000 Employees

WhatsUp Gold Review

Used Daily for 1+ year
Reviewed on 2020/10/19
Review Source: Capterra

After everything was set up, we have had almost no issues. The customer support is great and the reps are great. The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.

Pros

It fits exactly what we need it to do. Monitor our devices and send us alerts when there is an issue. The schematic is also very helpful because we have it broken down into locations and grouped together to make things easier to use. It is also very helpful to put in all the information we have into the details of the device so that its all in one place. It helps us stay organized!

Cons

The set up was atrocious. We had to run a scan like 6 times to find everything. Eventually I had to add things in one by one which took forever. It is not simple to use. You have to really understand the icons and how things are linked within the software. I wished there was better documentation and videos about this. Especially with the setup. The whole installation and setup was a nightmare.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jim D.
Industry: Staffing & Recruiting
Company size: 1 001-5 000 Employees

WhatsUp Gold

Used Weekly for 2+ years
Reviewed on 2020/10/27
Review Source: Capterra

We use Whatsup Gold to proactively tell us when something is wrong before users start complaining. It has served us well in this capacity
We use WUG thresholds and netflow data to determine when business (and non-business) processes are interfering with user performance at our branches with limited network capacity. We use the netflow data and work with the branch to have the offending processes eliminated or moved to afterhours when there is no user impact.
We use thresholds and dashboard graphs to provide capacity planning information.
Overall WhatsUp Gold has been a mixed bag for us. There have been failed upgrades and bugs that cost us time. Page rendering is adequate at best and frustrating at its worst. But is has provided the monitoring alerting, and capacity planning that we need to stay ahead.

Pros

The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product.

The ease of putting specific graph items on a page (dashboard) is also very useful.

Cons

The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints 10 times faster. This performance limitation is the biggest week point between your products and the competition. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow.

The thing that I like least about the software is the inability of the administrator to manage other users views. and the lack of an anonymous view. You want to be able to give upper management a link to click on to see pretty graphs and charts. They do not want to have to log in. And you do not want them messing up the view so it constantly has to be fixed. Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Ray P.
Industry: Financial Services
Company size: 501-1 000 Employees

WUG CRA Experience

Used Daily for 2+ years
Reviewed on 2020/07/30
Review Source: Capterra

Alerting and allowing us to be proactive on issues is main focus and WUG has allowed my team to accomplish that goal. Reporting/automating reports and providing different practices within CRA the option of personalized dashboards to gauge performance has been a favorite offering from IT to our end users.

Pros

Goes without saying that it is easy to implement, intuitive and easy to manage. Dashboards and views are ++++

Cons

been using WUG for over 10years and have brought in to 3 different companies i've worked for---to date, i haven't found anything I dislike.

Response from Progress Software

Thank you for the review and for being a valued customer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tom V.
Industry: Government Administration
Company size: 201-500 Employees

Legacy WUG user

Used Daily for 2+ years
Reviewed on 2020/10/22
Review Source: Capterra

We are proactively monitoring network, server and application infrastructure in a way that allows for pro-active maintenance and reporting. It allows us to view and manage IT assets easily, I only wish I had more time to utilize more of it's features.

Pros

It provides a nice visual representation of the health of your IT infrastructure environment and allows for the easy drilling down into details that are needed. It is full of features and information and allows for proactive monitoring.

Cons

Nothing specifically at this time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,2/10
Based on 153 user ratings
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WhatsUp Gold Pricing

WhatsUp Gold Pricing

Starting from
€1 336,61
Free Trial
One Time License
Value for money
Value for Money
4,3/5
Based on 153 user ratings
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WhatsUp Gold Features

WhatsUp Gold Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,3/5
Based on 153 user ratings
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Categories

Additional information for WhatsUp Gold

Additional information for WhatsUp Gold

Key features of WhatsUp Gold

  • Affordable and proven in IT environments
  • Automated IT asset/inventory capabilities
  • Delivers both real-time alerting and historical reporting
  • Monitoring of wired and wireless infrastructures
  • One customizable dashboard to manage entire IT infrastre
  • One download. One application.

WhatsUp Gold FAQs

WhatsUp Gold FAQs

Below are some frequently asked questions for WhatsUp Gold.

Q. What type of pricing plans does WhatsUp Gold offer?

WhatsUp Gold offers the following pricing plans:

Starting from: €1 336,61

Pricing model: One Time License

Free Trial: Available

Q. What are the main features of WhatsUp Gold?

WhatsUp Gold offers the following features:

  • Affordable and proven in IT environments
  • Automated IT asset/inventory capabilities
  • Delivers both real-time alerting and historical reporting
  • Monitoring of wired and wireless infrastructures
  • One customizable dashboard to manage entire IT infrastre
  • One download. One application.

Q. Who are the typical users of WhatsUp Gold?

WhatsUp Gold has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does WhatsUp Gold support?

WhatsUp Gold supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Portuguese, Russian, Spanish

Q. What type of pricing plans does WhatsUp Gold offer?

WhatsUp Gold has the following pricing plans:

One Time License

Q. Does WhatsUp Gold support mobile devices?

We do not have any information about what devices WhatsUp Gold supports

Q. What other apps does WhatsUp Gold integrate with?

WhatsUp Gold integrates with the following applications:

7SIGNAL, Opsgenie, PagerDuty, netTerrain DCIM

Q. What level of support does WhatsUp Gold offer?

WhatsUp Gold offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support