About Zoho Survey

Zoho Survey is an online survey and questionnaire creation tool used by small to large enterprises with ease.

Create surveys to target your audience and collect feedback from them. Zoho Survey gives you all the essential features to create surveys, distribute them and analyze the data you receive. Equip yourself with the information to make smarter decisions.

We give you 200+ ready-made templates on an wide-range of topics to help you get started. You can also integrate with Zoho CRM, SalesIQ, Campaigns, Google Docs, Mailchimp and several other apps.

Pricing starting from:

US$29,00/month

  • Free Trial
  • Free
  • Subscription

Key benefits of Zoho Survey

1. Start creating surveys with our easy to use drag-and-drag builder, choose from 25 question types and play with scoring and skip logic.
2. 200 expert-verified survey templates to choose from.
3. Use Zoho Survey builder in 10 languages, and translate your surveys into more languages using Google Translate.
4. Customize your survey to look exactly the way you want with different themes, white labeling, favicons, banners and custom end page.
5. Collaborate with people by sharing your surveys, inviting reviewers, sharing reports and transferring surveys to your colleagues.
6. Close deals faster and do better customer profiling by pushing data from Zoho Survey to Zoho CRM and Zoho Survey to SalesIQ.
7. Improve the team spirit by sending surveys across Slack, boost customer support with the Zoho Survey-Zendesk integration, and run attendee survey on your events hosted on Eventbrite.
8. Seamlessly connect data across your apps and Zoho Survey with Zoho Flow, and push notifications across via Webhooks.
9. Several other integrations including Shopify, MailChimp, Zoho Commerce and more.
10. Distribute your survey across multiple channels in minutes via pop-ups, white-labelled custom domain links, campaigns, social media, QR codes and more. 
11. Collect survey responses offline, anonymously or buy responses from the exact demographics you need 
12. Expansive reports with data visualisations, data filtering and custom reports-including cross-tab and trend reports.
13. Live data export from the cloud, to the cloud with Google Sheets and Zoho Sheet integration.
14. Program a trigger function or trigger mail every time a response is submitted.
15. Analyze the sentiment of your respondents with help of Sentiment Analysis and Word Cloud
16. Don't worry, your survey data is safe: SSL Encryption, password protection and CAPTCHA in Zoho Survey ensures there is no misuse of your information
Create surveys on the go with the Zoho Survey Android and iOS apps.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 16 others, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Pricing starting from:

US$29,00/month

  • Free Trial
  • Free
  • Subscription

Images

https://www.zoho.com/survey/analyze-reports.html
https://www.zoho.com/survey/research-panels.html
https://www.zoho.com/survey/analyze-reports.html
https://www.zoho.com/survey/analyze-reports.html
https://www.zoho.com/survey/templates.html
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Zoho Survey video
Zoho Survey screenshot: https://www.zoho.com/survey/analyze-reports.html Zoho Survey screenshot: https://www.zoho.com/survey/research-panels.html Zoho Survey screenshot: Zoho Survey screenshot: Zoho Survey screenshot: https://www.zoho.com/survey/analyze-reports.html Zoho Survey screenshot: https://www.zoho.com/survey/analyze-reports.html Zoho Survey screenshot: https://www.zoho.com/survey/templates.html

Features

Total features of Zoho Survey: 27

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Custom Charts
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Filtering
  • Document Storage
  • Email Integration
  • Email Invitations & Reminders
  • Filtered Views
  • Labeling
  • Project Templates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Sentiment Analysis
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Website Integration

Alternatives

Alchemer

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#1 Alternative to Zoho Survey
You might want to run a simple survey. You might want to change the world. Alchemer, formerly SurveyGizmo, is the only...

Checkbox Survey

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#2 Alternative to Zoho Survey
Checkbox develops professional, feature-rich survey software for organizations, teams, and individuals. Available in...

SmartSurvey

4,6
#3 Alternative to Zoho Survey
SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage,...

forms.app

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#4 Alternative to Zoho Survey
Web-based application that will help you create online forms easily and quickly.

Reviews

Overall rating

4,6 /5
(338)
Value for Money
4,3/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,4/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 338
Laura J.
Overall rating
  • Industry: Financial Services
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The sophisticated tool with high end features to compile and analyze surveys and responses.

Reviewed on 2020/02/06

Zoho Survey has made it possible for us to quickly and efficiently generate the survey campaigns in...

Zoho Survey has made it possible for us to quickly and efficiently generate the survey campaigns in the most reliable manner. We can prepare customized surveys to target a filtered out audiences and can use it for effective feedback collection from our major clients and employees. The reports can be analyzed in order to tackle any kind of problem or to make further changes or amendments in the organization to improve team performances. This tool with sophisticated features have made us more capable on how to drive our specific departments in the possible ways through their own feedback inputs efficiently conceived by this tool.

Pros

At our organization, there has been a culture to keep in view the feed backs and reviews of the employees to promote a sense of integrity and confidence in the working place. For that purpose, Zoho Survey plays a major role in our company. Zoho Survey has extra credible features which can be easily used to implement a whole active survey campaign and engages the audience in responsive ways. We can design highly intuitive survey campaigns equipped with images and videos to engages our targeted audiences. We can filter out the recipients and the respondents in order to analyze the responses in a much better way.
It also comes with extra reliable features to track the responses and compile them in graphical and analytical ways.It can also be easily used and can be use to monitor the survey campaign from the mobile application. The pre-loaded and customized survey templates also helps in quickly formatting a highly decisive and responsive survey campaign.

Cons

So far, I have only confronted few minor issues which needs to be improvise for better results. First of all, the customized surveys responses are lot difficult to be studied and analyze. For a campaign based on large recipients, a whole lot of deployment time is required in order to tackle few complex procedures. The reporting feature is also not at all user-friendly which makes it further difficult for new users to analyze the survey reports. We have hard time in following up the campaigns with this tool because it requires a continuous follow up.But the major portion of the application is working fine and the customer service is also quite responsive and help us solve the issues in a quick manner.

Verified Reviewer
Overall rating
  • Industry: Wine & Spirits
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy and accesible

Reviewed on 2020/09/09

I have only used it with the free trial and I would say so far so good

I have only used it with the free trial and I would say so far so good

Pros

It is easy to use and very clear with a lot of type of questions and it has all the requirements needed

Cons

The free trial is very short. It would be great to have a cheaper price for students who use it

Elizabeth P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 5 001-10 000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Competitiveness in sight based on information and results.

Reviewed on 2019/12/13

We always live up to have and offer quality products, for this reason the opinion of third parties...

We always live up to have and offer quality products, for this reason the opinion of third parties is essential to maintain this level of quality of which we speak. That is why we decided to use Zoho Survey to create the precise surveys in social networks about our services and products. At the same time that it has triggered an orbit of positive hypotheses with the results, this opens several paths and is something we needed. It really works very well and has no errors during its process.

Pros

Zoho Survey has helped me to have a good appreciation of the statistics and the survey format that no other program has given me, thanks to this platform I can make accurate decisions according to the surveys that customers respond through the system. In addition, its integrations are excellent with other products and its price is very accessible to the public. It is definitely a very good program and with great boom at the level of public opinion format and its subsequent analysis.

Cons

I emphasize that it is a very functional program. Therefore I do not have something negative to highlight from this software, I can say that it is just what I was looking for.

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 1 001-5 000 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Zoho Survey Review

Reviewed on 2020/11/11

Pretty good

Pretty good

Pros

I was actually browsing through many survey generating platforms and decided on Zoho Survey as it has a much larger variety of survey layouts and could match the complexity needs of our survey form

Cons

It took a while to get used to the software and to find certain things

Arturo C.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Zoho is a great tool for customer service businesses

Reviewed on 2020/09/20

Zoho is an overall great product that provides the necessary tools for a company to meet the needs...

Zoho is an overall great product that provides the necessary tools for a company to meet the needs of customers such as the help desk ticket system, live customer chat support and inter office chat feature. We use this everyday at work, Monday - Friday and it has helped our department to have an organized system to keep up with our daily workflow.

Pros

The ticket system to helping customers in her order received is superb especially since it provides other options for the customer to provide further information such as including attachments such as picture, documents, etc.

Cons

At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.

Showing 5 reviews of 338 Read all reviews

Zoho Survey FAQs

Below are some frequently asked questions for Zoho Survey.

Zoho Survey offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey. Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting. Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration. Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.

Zoho Survey offers the following features:

  • 30+ question types
  • Android and iOS apps
  • Buy responses from survey panels
  • Collaborative review
  • Disqualify responses and respondents
  • Email campaigns
  • Email polls
  • Embed on websites
  • Enterprise portals and user management
  • Facebook integration
  • Google Sheets integration
  • Host on your own domain
  • Mobile optimized
  • Offline surveys
  • Over 200 expertly made templates
  • Password, multi-response and spam protections
  • Personalized themes
  • Real-time reports
  • SSL certification
  • Scoring
  • Skip logic
  • Survey builder in 7 languages
  • Survey dashboard
  • Survey sharing
  • Translation into over 30 languages
  • Trigger emails
  • Unlimited free surveys
  • Zoho CRM integration
  • Zoho SalesIQ integration
  • Zoho Sheet integration

Zoho Survey has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Zoho Survey supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Zoho Survey supports the following devices:

Android, iPad

Zoho Survey integrates with the following applications:

Mailchimp, Shopify, Workato, Zendesk, Zoho Analytics, Zoho CRM, Zoho Campaigns, Zoho Commerce, Zoho Flow, Zoho SalesIQ

Zoho Survey offers the following support options:

Forum, Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base

Related categories

See all software categories found for Zoho Survey.