Zoho Survey

Zoho Survey

Everything surveys—made simple and powerful.

4.6/5 (236 reviews)

Zoho Survey Overview

Zoho Survey is an online survey and questionnaire creation tool used by small to large enterprises with ease.

Create surveys to target your audience and collect feedback from them. Zoho Survey gives you all the essential features to create surveys, distribute them and analyze the data you receive. Equip yourself with the information to make smarter decisions.

We give you 200+ ready-made templates on an wide-range of topics to help you get started. You can also integrate with Zoho CRM, SalesIQ, Campaigns, Google Docs and MailChimp.

Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

English

Zoho Survey Reviews

Overall rating
4.6/5
95% positive reviews
152
Excellent
73
Very good
8
Average
2
Poor
1
Terrible
Colin M.

Zoho Survey - Versatile and Powerful Survey Software

Used Weekly for 2+ years
Reviewed on 2018/12/28
Review Source: Capterra

Zoho Survey is ideal when you want to go beyond the basic survey question options that you get from free survey tools, you need to brand your survey as your own or you need to support a large number of responses.

Zoho Survey (paid version) handles all but the most complex survey requirements.

Pros

This review refers to the paid subscription rather than the free version of the software which has limited features, limits on the number of responses and has Zoho branding.

Zoho Survey is pretty straightforward to use if you are familiar with creating surveys. Some surveys can get quite complex with lots of branching and skipping depending on answers. Zoho Survey handles this better than other products in its class.

There are a number of templates you can use to get your project started - can be a great time saver.

Covers all the common question types - freeform, multiple choice with single and multiple answer options, sliding scale, likert, net promoter, etc., so you'll always have the correct option available for the type of response you are looking for.

Creates nice response reports with charts and graphs relevant to the type of question/answer.

Easy to embed on your website - Zoho generates simple cut and paste code.

Ability to limit and control responses and to be able to handle large numbers.

Cons

Limited branding options; can be difficult to get an exact match for your existing web design.

While the response reports are generally ready to go, it can be a pain to tweak these if you need to reformat for presentations, white papers, etc.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10

Zoho Survey Review

Used Daily for 2+ years
Reviewed on 2018/01/16
Review Source

Pros

I like the rich features and user friendliness. It does not require higher IT skills on the side of the users.
Easy to setup and easy to use. The interface is simple and easy to navigate. It was perfect for what I needed.
Good in user experience the tools are awesome you can use as much as you can of the available ready to use templates
Like that it allows me to sync to my crm and syncs. Allows me to gather info without having to mail paperwork to my clients

Cons

I least like the fact that I cant copy together two surveys questions I have to add all the elements by hand
In order to view individual responses to open-ended questions, I have to view the respondent 39; entire response.
Software interface is a little clunky and take some getting used to. The paid version does not improve the interface.
Design could be more fun to help your users to end survey. A fun desing has less close rate. Features and options still cool

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Andrea A.

Zoho Survey conducts surveys in a manner fast, simple and effective.

Used Weekly for 6-12 months
Reviewed on 2019/02/23
Review Source: Capterra

Through conducting surveys we managed to attract the attention of our visitors and customers. And in turn, it serves as a source of access to information and interests of our public in a simple, fast and efficient way. Zoho Survey allows us to conducting surveys both on our website and through other means, such as
Social networks. And finally an aspect that has been fundamental for our company is With the "offline" functionality it allows us to send the surveys and collect the answers without connection but to load them if you have to access the internet again, been a favorable aspect for us

Pros

Zoho Survey is an efficient and simple Zoho Suite tool that has as objective to create surveys in minutes in a simple way for all types of devices.Invite the community to give their opinion with the intention of receiving comments and thus publish your surveys with confidence. It allows to share the surveys through the internet and provides access to results, facilitating collective decision making. It maintains the Order storing all the surveys under a single license in your organization. Zoho Survey allows you to create surveys from scratch but also provides templates that are found on the platform to facilitate the work

Cons

Although this tool has different paid versions, which mostly They provide many striking features that are not included in the version free The free version does not include important and necessary features for our company such as exporting files as pdf and sending notifications by email, these two features would make the free version much more attractive and complete. However, they are characteristics that are added when buying some of the paid versions of the tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Carlos T.

I do surveys easily and quickly with this software.

Used Daily for 6-12 months
Reviewed on 2019/05/29
Review Source: Capterra

Pros

Zoho Survey is one of the support software that I use most in my work; and I do this because this software offers me the simplest and complete way to do surveys related to our work environment and the performance of our activities for the service of our customers. Thanks to Zoho Survey I can make surveys of open and closed questions, completing fields of development or of simple selection, that are very useful to gather information on the observations of our clients. These surveys I can share with my work team to evaluate the type of instrument to use and the depth and veracity of the questions we are looking for. All this information we collect here I can analyze it thanks to different types of techniques such as trend assessment, graphs and relevant data. Zoho Survey is a very complete and integral software that I use every day in my work obtaining excellent results.

Cons

Each of the tools that Zoho Survey offers me are very good, practical and useful to meet my work objectives. I feel comfortable with this software as it has everything I need to complete my work activities. I have no complaints about this software.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Ifeoma O.

We use Zoho survey to sample our client opinion.

Used Daily for 1+ year
Reviewed on 2018/07/11
Review Source: Capterra

Pros

We use Zoho survey to conduct easy and fast surveys among our clients and customers. It is intuitive both on the business side( organizations) and on the customer side(survey recipients).I love its mobile approach ,which is very important because majority of survey respondents answer our surveys from their smartphones.
I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse.

Cons

Zoho surveys hasn't got the most modern of user interfaces. From experience, I have learnt that survey respondents can choose to continue or discontinue a survey just because of how catchy or unattractive the survey page interface is. Zoho needs to work on this shortcoming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Zoho Survey Pricing

Starting from
US$29,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey.
Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting.
Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration.
Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.

Zoho Survey Features

  • API
  • Customizable Branding
  • Customizable Reporting
  • Email Integration
  • Social Media Integration

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Mobile Integration
  • Reporting & Statistics
  • Third Party Integration

Additional information for Zoho Survey

Key features of Zoho Survey

  • 30+ question types
  • Android and iOS apps
  • Buy responses from survey panels
  • Collaborative review
  • Disqualify responses and respondents
  • Email campaigns
  • Email polls
  • Embed on websites
  • Enterprise portals and user management
  • Facebook integration
  • Google Sheets integration
  • Host on your own domain
  • Mobile optimized
  • Offline surveys
  • Over 200 expertly made templates
  • Password, multi-response and spam protections
  • Personalized themes
  • Real-time reports
  • SSL certification
  • Scoring
  • Skip logic
  • Survey builder in 7 languages
  • Survey dashboard
  • Survey sharing
  • Translation into over 30 languages
  • Trigger emails
  • Unlimited free surveys
  • Zoho CRM integration
  • Zoho SalesIQ integration
  • Zoho Sheet integration

Zoho Survey FAQs

Below are some frequently asked questions for Zoho Survey.

Q. What type of pricing plans does Zoho Survey offer?

Zoho Survey offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey.
Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting.
Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration.
Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.

Q. What are the main features of Zoho Survey?

Zoho Survey offers the following features:

  • 30+ question types
  • Android and iOS apps
  • Buy responses from survey panels
  • Collaborative review
  • Disqualify responses and respondents
  • Email campaigns
  • Email polls
  • Embed on websites
  • Enterprise portals and user management
  • Facebook integration
  • Google Sheets integration
  • Host on your own domain
  • Mobile optimized
  • Offline surveys
  • Over 200 expertly made templates
  • Password, multi-response and spam protections
  • Personalized themes
  • Real-time reports
  • SSL certification
  • Scoring
  • Skip logic
  • Survey builder in 7 languages
  • Survey dashboard
  • Survey sharing
  • Translation into over 30 languages
  • Trigger emails
  • Unlimited free surveys
  • Zoho CRM integration
  • Zoho SalesIQ integration
  • Zoho Sheet integration

Q. Who are the typical users of Zoho Survey?

Zoho Survey has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Zoho Survey support?

Zoho Survey supports the following languages:

English

Q. What type of pricing plans does Zoho Survey offer?

Zoho Survey has the following pricing plans:

Free, Subscription

Q. Does Zoho Survey support mobile devices?

Zoho Survey supports the following devices:

Android, iPad

Q. What other apps does Zoho Survey integrate with?

Zoho Survey integrates with the following applications:

Google Docs, Mailchimp, Workato, Zoho Analytics, Zoho CRM, Zoho CRM, Zoho Campaigns, Zoho Campaigns, Zoho Flow, Zoho SalesIQ

Q. What level of support does Zoho Survey offer?

Zoho Survey offers the following support options:

Forum, Online Support, Phone Support, Video Tutorials