Zoho Survey

About Zoho Survey
Zoho Survey is an online survey and questionnaire creation tool used by small to large enterprises with ease.
Create surveys to target your audience and collect feedback from them. Zoho Survey gives you all the essential features to create surveys, distribute them and analyze the data you receive. Equip yourself with the information to make smarter decisions.
We give you 200+ ready-made templates on an wide-range of topics to help you get started. You can also integrate with Zoho CRM, SalesIQ, Campaigns, Google Docs, Mailchimp and several other apps.
Key benefits of Zoho Survey
1. Start creating surveys with our easy to use drag-and-drag builder, choose from 25 question types and play with scoring and skip logic.
2. 200 expert-verified survey templates to choose from.
3. Use Zoho Survey builder in 10 languages, and translate your surveys into more languages using Google Translate.
4. Customize your survey to look exactly the way you want with different themes, white labeling, favicons, banners and custom end page.
5. Collaborate with people by sharing your surveys, inviting reviewers, sharing reports and transferring surveys to your colleagues.
6. Close deals faster and do better customer profiling by pushing data from Zoho Survey to Zoho CRM and Zoho Survey to SalesIQ.
7. Improve the team spirit by sending surveys across Slack, boost customer support with the Zoho Survey-Zendesk integration, and run attendee survey on your events hosted on Eventbrite.
8. Seamlessly connect data across your apps and Zoho Survey with Zoho Flow, and push notifications across via Webhooks.
9. Several other integrations including Shopify, MailChimp, Zoho Commerce and more.
10. Distribute your survey across multiple channels in minutes via pop-ups, white-labelled custom domain links, campaigns, social media, QR codes and more.
11. Collect survey responses offline, anonymously or buy responses from the exact demographics you need
12. Expansive reports with data visualisations, data filtering and custom reports-including cross-tab and trend reports.
13. Live data export from the cloud, to the cloud with Google Sheets and Zoho Sheet integration.
14. Program a trigger function or trigger mail every time a response is submitted.
15. Analyze the sentiment of your respondents with help of Sentiment Analysis and Word Cloud
16. Don't worry, your survey data is safe: SSL Encryption, password protection and CAPTCHA in Zoho Survey ensures there is no misuse of your information
Create surveys on the go with the Zoho Survey Android and iOS apps.
Images







Not sure about Zoho Survey?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Freshdesk

Typeform

Microsoft SharePoint

GetFeedback

Reviews
Already have Zoho Survey?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptional tool to create surveys, flexible and very easy to use.
Reviewed on 2023/07/14
The experience is really good, positive and quite fluid with Zoho Survey, it has allowed us through...
The experience is really good, positive and quite fluid with Zoho Survey, it has allowed us through the surveys to collect valuable information for our team and our company in general, the implementation of Zoho Survey made possible and favored the strengthening, strengthening and improvement of all the different operational processes of the various business units of our company from the actual data collected that catapulted the personal and collective team performance, which was reflected in a considerable increase in our productivity.
Pros
Zoho Survey is an extremely easy to use tool, it offers a very intuitive user interface in which you can navigate with very little effort, I can create surveys easily and quickly thanks to the different functionalities it offers and the different predefined templates it puts at my disposal that I can easily adapt to any particular need I have or according to the audience I want to target to collect specific information, I can also distribute the surveys easily and without complications in social networks or through personalized links and other media; we use Zoho survey especially to know and measure the satisfaction of our customers after interacting with the different functional business areas of our company; either by installation process of the contracted services, customer service when they want to resolve any concerns, technical support when they have any inconvenience in their services, among others. I like the way it complements with Zoho Sheet, since I can easily export the collected information and at the same timeI can analyze, which favors the decision making for the improvement of the deficiencies of our processes directly related to our customers.
Cons
We are using it for more than three years and during this time we have not experienced any failure or problem with its use, Zoho Survey is an excellent tool for creating surveys, it is flexible, efficient and easy to use that's why and being honest I have no negative comments to share.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The simplest, most complete and robust way to conduct surveys.
Reviewed on 2023/08/08
The experience with Zoho Survey is complete and positive, its implementation has benefited in all...
The experience with Zoho Survey is complete and positive, its implementation has benefited in all aspects the productivity of our company and especially of our operation, it provided us with an efficient system to measure the performance of our activities and processes related to our customers, enabling us to make more accurate and effective decisions for its strengthening and improvement, which has led to a pronounced increase in their satisfaction.
Pros
Its unpredictable ease of use and integration with Zoho and third party tools already implemented in our help desk operation, Zoho Survey allows us to select from different types of questions and answers that can easily be tailored to a specific need, plus it has an efficient ability to analyse the data collected, which favours 100% more informed and accurate decision making, as we can know the different experiences of customer interactions with our services and processes which facilitates its strengthening and improvement.
Cons
Everything has been going well with Zoho Survey since its implementation, we haven't really faced any inconvenience, I don't have any negative comments to share at the moment.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Simple, slightly basic, but not as user-friendly
Reviewed on 2022/08/10
Pros
It's relatively easy to set up a questionnaire and collect data to be used in your market research. It gives you just enough customization that you can ask the questions you need.
Cons
The user interface isn't as pleasing as other platforms I've used, and the website takes a little longer to load.
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
zohosurvey
Reviewed on 2023/11/02
Pros
survey questionsdata presentationsupport and feedback
Cons
background designhomepage colorincrease survey quota

- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible online survey tool.
Reviewed on 2023/06/15
Zoho Survey allowed us to identify gaps and weaknesses in the processes we perform daily for...
Zoho Survey allowed us to identify gaps and weaknesses in the processes we perform daily for customers in relation to the provision of our products and services. Zoho Survey gave us all the capacity to collect in a short time valuable information for the operation, allowed us to know the experiences and opinions of customers and based on these arguments, to achieve over time the improvement and improvement of each of them. The experience has been really organic and beneficial with this product.
Pros
It is a great online survey tool, it is intuitive and easy to use, it offers a modern, attractive and complete user interface, and it is supported by a set of essential features that allow us to easily collect information from a given audience. Zoho survey allows us to know the opinions and experiences of our customers, which we can analyze and evaluate to strengthen and improve the overall quality in the provision of our services, from the installation to the interaction with the different business areas (customer service, technical and commercial support). I especially appreciate the way it integrates with Zoho Lens, Zoho Show, Zoho Sheet and other native tools.
Cons
There is not a lot of information available on the Internet that can be used to enhance and take full advantage of the capabilities offered by this amazing online survey tool.
Zoho Survey FAQs
Below are some frequently asked questions for Zoho Survey.Q. What type of pricing plans does Zoho Survey offer?
Zoho Survey offers the following pricing plans:
- Starting from: US$35.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey. Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting. Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration. Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.
Q. Who are the typical users of Zoho Survey?
Zoho Survey has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoho Survey support?
Zoho Survey supports the following languages:
Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Zoho Survey support mobile devices?
Zoho Survey supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zoho Survey integrate with?
Zoho Survey integrates with the following applications:
Google Docs, Mailchimp, Meta for Business, Shopify, Slack, Tableau, Zendesk Suite, Zoho CRM, Zoho Campaigns, Zoho SalesIQ, Zoho Sheet
Q. What level of support does Zoho Survey offer?
Zoho Survey offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Zoho Survey.