Zoho Survey

Everything surveys—made simple and powerful.

4,6 /5 (330 reviews) Write a Review!

Zoho Survey Overview

What is Zoho Survey?

Zoho Survey is an online survey and questionnaire creation tool used by small to large enterprises with ease.

Create surveys to target your audience and collect feedback from them. Zoho Survey gives you all the essential features to create surveys, distribute them and analyze the data you receive. Equip yourself with the information to make smarter decisions.

We give you 200+ ready-made templates on an wide-range of topics to help you get started. You can also integrate with Zoho CRM, SalesIQ, Campaigns, Google Docs, Mailchimp and several other apps.

Zoho Survey Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey.
Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting.
Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration.
Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.


Zoho Survey Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 16 others, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Media

https://www.zoho.com/survey/analyze-reports.html
https://www.zoho.com/survey/research-panels.html
https://www.zoho.com/survey/analyze-reports.html
https://www.zoho.com/survey/analyze-reports.html
https://www.zoho.com/survey/templates.html
Zoho Survey video Zoho Survey screenshot: https://www.zoho.com/survey/analyze-reports.html Zoho Survey screenshot: https://www.zoho.com/survey/research-panels.html Zoho Survey screenshot: Zoho Survey screenshot: Zoho Survey screenshot: https://www.zoho.com/survey/analyze-reports.html Zoho Survey screenshot: https://www.zoho.com/survey/analyze-reports.html Zoho Survey screenshot: https://www.zoho.com/survey/templates.html

Zoho Survey Reviews

Zoho Survey Reviews

Overall rating
4,6
/
5
Excellent
214

Very good
102

Average
11

Poor
2

Terrible
1

Value for Money
4,3
Features
4,5
Ease of Use
4,6
Customer Support
4,4
96% recommended this app
Laura J.

The sophisticated tool with high end features to compile and analyze surveys and responses.

Zoho Survey has made it possible for us to quickly and efficiently generate the survey campaigns in the most reliable manner. We can prepare customized surveys to target a filtered out audiences and can use it for effective feedback collection from our major clients and employees. The reports can be analyzed in order to tackle any kind of problem or to make further changes or amendments in the organization to improve team performances. This tool with sophisticated features have made us more capable on how to drive our specific departments in the possible ways through their own feedback inputs efficiently conceived by this tool.


Verified Reviewer

Easy and accesible

I have only used it with the free trial and I would say so far so good


Elizabeth P.

Competitiveness in sight based on information and results.

We always live up to have and offer quality products, for this reason the opinion of third parties is essential to maintain this level of quality of which we speak. That is why we decided to use Zoho Survey to create the precise surveys in social networks about our services and products. At the same time that it has triggered an orbit of positive hypotheses with the results, this opens several paths and is something we needed. It really works very well and has no errors during its process.


Arturo C.

Zoho is a great tool for customer service businesses

Zoho is an overall great product that provides the necessary tools for a company to meet the needs of customers such as the help desk ticket system, live customer chat support and inter office chat feature. We use this everyday at work, Monday - Friday and it has helped our department to have an organized system to keep up with our daily workflow.


Kelsey W.

Efficient & Effective


Laura J.
Industry: Financial Services
Company size: 1 001-5 000 Employees

The sophisticated tool with high end features to compile and analyze surveys and responses.

Used Weekly for 2+ years
Reviewed on 2020/02/06
Review Source: Capterra

Zoho Survey has made it possible for us to quickly and efficiently generate the survey campaigns in the most reliable manner. We can prepare customized surveys to target a filtered out audiences and can use it for effective feedback collection from our major clients and employees. The reports can be analyzed in order to tackle any kind of problem or to make further changes or amendments in the organization to improve team performances. This tool with sophisticated features have made us more capable on how to drive our specific departments in the possible ways through their own feedback inputs efficiently conceived by this tool.

Pros

At our organization, there has been a culture to keep in view the feed backs and reviews of the employees to promote a sense of integrity and confidence in the working place. For that purpose, Zoho Survey plays a major role in our company. Zoho Survey has extra credible features which can be easily used to implement a whole active survey campaign and engages the audience in responsive ways. We can design highly intuitive survey campaigns equipped with images and videos to engages our targeted audiences. We can filter out the recipients and the respondents in order to analyze the responses in a much better way.
It also comes with extra reliable features to track the responses and compile them in graphical and analytical ways.It can also be easily used and can be use to monitor the survey campaign from the mobile application. The pre-loaded and customized survey templates also helps in quickly formatting a highly decisive and responsive survey campaign.

Cons

So far, I have only confronted few minor issues which needs to be improvise for better results. First of all, the customized surveys responses are lot difficult to be studied and analyze. For a campaign based on large recipients, a whole lot of deployment time is required in order to tackle few complex procedures. The reporting feature is also not at all user-friendly which makes it further difficult for new users to analyze the survey reports. We have hard time in following up the campaigns with this tool because it requires a continuous follow up.But the major portion of the application is working fine and the customer service is also quite responsive and help us solve the issues in a quick manner.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Wine & Spirits
Company size: 2-10 Employees

Easy and accesible

Used Daily for Free Trial
Reviewed on 2020/09/09
Review Source: GetApp

I have only used it with the free trial and I would say so far so good

Pros

It is easy to use and very clear with a lot of type of questions and it has all the requirements needed

Cons

The free trial is very short. It would be great to have a cheaper price for students who use it

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Elizabeth P.
Industry: Marketing & Advertising
Company size: 5 001-10 000 Employees

Competitiveness in sight based on information and results.

Used Weekly for 6-12 months
Reviewed on 2019/12/13
Review Source: Capterra

We always live up to have and offer quality products, for this reason the opinion of third parties is essential to maintain this level of quality of which we speak. That is why we decided to use Zoho Survey to create the precise surveys in social networks about our services and products. At the same time that it has triggered an orbit of positive hypotheses with the results, this opens several paths and is something we needed. It really works very well and has no errors during its process.

Pros

Zoho Survey has helped me to have a good appreciation of the statistics and the survey format that no other program has given me, thanks to this platform I can make accurate decisions according to the surveys that customers respond through the system. In addition, its integrations are excellent with other products and its price is very accessible to the public. It is definitely a very good program and with great boom at the level of public opinion format and its subsequent analysis.

Cons

I emphasize that it is a very functional program. Therefore I do not have something negative to highlight from this software, I can say that it is just what I was looking for.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Arturo C.
Industry: Transportation/Trucking/Railroad
Company size: 1 001-5 000 Employees

Zoho is a great tool for customer service businesses

Used Weekly for 1+ year
Reviewed on 2020/09/20
Review Source: GetApp

Zoho is an overall great product that provides the necessary tools for a company to meet the needs of customers such as the help desk ticket system, live customer chat support and inter office chat feature. We use this everyday at work, Monday - Friday and it has helped our department to have an organized system to keep up with our daily workflow.

Pros

The ticket system to helping customers in her order received is superb especially since it provides other options for the customer to provide further information such as including attachments such as picture, documents, etc.

Cons

At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in. Usually this requires the user to restart the application to fix this issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Kelsey W.
Industry: Public Policy
Company size: 1 001-5 000 Employees

Efficient & Effective

Used Daily for Free Trial
Reviewed on 2020/01/30
Review Source: GetApp

Pros

Zoho was very easy to use and was easy to share. The capability to export to Excel is great and the software itself offers a lot of great graphics of the data. The design is intuitive and user-friendly. Quality software without a huge price tag.

Cons

I would have liked the name of my survey to be the graphic attached to the link rather than the Zoho logo. This didn't have a huge impact, but might have made my objective more clear when sharing the link.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
8,7/10
Based on 330 user ratings
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Zoho Survey Pricing

Zoho Survey Pricing

Starting from
US$29,00/month
Free Trial
Free
Subscription
Value for money

Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey.
Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting.
Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration.
Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.

Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey.
Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting.
Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration.
Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.

Value for Money
4,3/5
Based on 330 user ratings
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Zoho Survey Features

Zoho Survey Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,5/5
Based on 330 user ratings
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Categories

Additional information for Zoho Survey

Additional information for Zoho Survey

Key features of Zoho Survey

  • 30+ question types
  • Android and iOS apps
  • Buy responses from survey panels
  • Collaborative review
  • Disqualify responses and respondents
  • Email campaigns
  • Email polls
  • Embed on websites
  • Enterprise portals and user management
  • Facebook integration
  • Google Sheets integration
  • Host on your own domain
  • Mobile optimized
  • Offline surveys
  • Over 200 expertly made templates
  • Password, multi-response and spam protections
  • Personalized themes
  • Real-time reports
  • SSL certification
  • Scoring
  • Skip logic
  • Survey builder in 7 languages
  • Survey dashboard
  • Survey sharing
  • Translation into over 30 languages
  • Trigger emails
  • Unlimited free surveys
  • Zoho CRM integration
  • Zoho SalesIQ integration
  • Zoho Sheet integration

Benefits

1. Start creating surveys with our easy to use drag-and-drag builder, choose from 25 question types and play with scoring and skip logic.
2. 200 expert-verified survey templates to choose from.
3. Use Zoho Survey builder in 10 languages, and translate your surveys into more languages using Google Translate.
4. Customize your survey to look exactly the way you want with different themes, white labeling, favicons, banners and custom end page.
5. Collaborate with people by sharing your surveys, inviting reviewers, sharing reports and transferring surveys to your colleagues.
6. Close deals faster and do better customer profiling by pushing data from Zoho Survey to Zoho CRM and Zoho Survey to SalesIQ.
7. Improve the team spirit by sending surveys across Slack, boost customer support with the Zoho Survey-Zendesk integration, and run attendee survey on your events hosted on Eventbrite.
8. Seamlessly connect data across your apps and Zoho Survey with Zoho Flow, and push notifications across via Webhooks.
9. Several other integrations including Shopify, MailChimp, Zoho Commerce and more.
10. Distribute your survey across multiple channels in minutes via pop-ups, white-labelled custom domain links, campaigns, social media, QR codes and more. 
11. Collect survey responses offline, anonymously or buy responses from the exact demographics you need 
12. Expansive reports with data visualisations, data filtering and custom reports-including cross-tab and trend reports.
13. Live data export from the cloud, to the cloud with Google Sheets and Zoho Sheet integration.
14. Program a trigger function or trigger mail every time a response is submitted.
15. Analyze the sentiment of your respondents with help of Sentiment Analysis and Word Cloud
16. Don't worry, your survey data is safe: SSL Encryption, password protection and CAPTCHA in Zoho Survey ensures there is no misuse of your information
Create surveys on the go with the Zoho Survey Android and iOS apps.

Zoho Survey FAQs

Zoho Survey FAQs

Below are some frequently asked questions for Zoho Survey.

Q. What type of pricing plans does Zoho Survey offer?

Zoho Survey offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free Edition - Create unlimited surveys, 15 questions & 150 responses per Survey. Standard Edition - Unlimited surveys, questions, and responses. Skip logic, custom branding, collaboration, offline surveys, and advanced reporting. Premium Edition - Everything in the Standard edition, plus custom domain hosting, trigger emails, and Zoho CRM, Zoho Sheet and Google Sheets integration. Enterprise Edition - Everything in the Premium edition, plus Enterprise portals and user management.

Q. What are the main features of Zoho Survey?

Zoho Survey offers the following features:

  • 30+ question types
  • Android and iOS apps
  • Buy responses from survey panels
  • Collaborative review
  • Disqualify responses and respondents
  • Email campaigns
  • Email polls
  • Embed on websites
  • Enterprise portals and user management
  • Facebook integration
  • Google Sheets integration
  • Host on your own domain
  • Mobile optimized
  • Offline surveys
  • Over 200 expertly made templates
  • Password, multi-response and spam protections
  • Personalized themes
  • Real-time reports
  • SSL certification
  • Scoring
  • Skip logic
  • Survey builder in 7 languages
  • Survey dashboard
  • Survey sharing
  • Translation into over 30 languages
  • Trigger emails
  • Unlimited free surveys
  • Zoho CRM integration
  • Zoho SalesIQ integration
  • Zoho Sheet integration

Q. Who are the typical users of Zoho Survey?

Zoho Survey has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Zoho Survey support?

Zoho Survey supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Zoho Survey offer?

Zoho Survey has the following pricing plans:

Free, Subscription

Q. Does Zoho Survey support mobile devices?

Zoho Survey supports the following devices:

Android, iPad

Q. What other apps does Zoho Survey integrate with?

Zoho Survey integrates with the following applications:

Mailchimp, Shopify, Workato, Zendesk, Zoho Analytics, Zoho CRM, Zoho Campaigns, Zoho Commerce, Zoho Flow, Zoho SalesIQ

Q. What level of support does Zoho Survey offer?

Zoho Survey offers the following support options:

Forum, Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base