Comm100 Live Chat

Real conversations in real-time

4,7 /5 (98 reviews) Write a Review!

Comm100 Live Chat Overview

What is Comm100 Live Chat?

Comm100’s omnichannel customer experience platform powers real-time interactions through web, mobile, and messaging. We provide fast, effective, affordable customer service solutions for contact centers, support, and sales and marketing teams.

Comm100 Live Chat enables organizations to engage customers in real-time via traditional messaging, audio and video chat, and co-browsing. Share files and URLs through chat to resolve customer queries and complete transactions more quickly.

Our solution is PCI compliant, HIPAA compliant, and ISO 27001 certified. We deploy both cloud based and on-premise solutions and provide custom deployment for highly regulated industries. Our customers include organizations like AXA, Leviton, Advanced Auto Parts, Stanford University and Veridian Credit Union.

Comm100 Live Chat Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Team: $29/agent/month.
Business: $49/agent/month. Free for up to 3 agents. Offer expires April 15, 2020. Your free licenses will be free for as long as you use them.
Enterprise: Request a quote.


Comm100 Live Chat Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Dutch, English, French, German and 6 others, Italian, Japanese, Portuguese, Russian, Spanish, Turkish

Media

Comm100 Agent Console
Comm100 Agent Console
comm100 Live Chat Reporting
Comm100 Chat Window
Comm100 Live Chat video Comm100 Live Chat screenshot: Comm100 Agent Console Comm100 Live Chat screenshot: Comm100 Agent Console Comm100 Live Chat screenshot: comm100 Live Chat Reporting Comm100 Live Chat screenshot: Comm100 Chat Window

Comm100 Live Chat Reviews

Comm100 Live Chat Reviews

Overall rating
4,7
/
5
Excellent
74

Very good
23

Average
0

Poor
0

Terrible
1

Value for Money
4,5
Features
4,5
Ease of Use
4,7
Customer Support
4,6
99% recommended this app
Drew P.

This is a great tool for providing live chat to our customers. We've been using it for 2.5...

Easy interaction with customers.


Chris D.

Everything you could want from a live chat system and more...

The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free.

Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.


Karim A.

Comm100 didn't care about our data

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down


Rob H.

Comm100 has good pricing and functionality

Good customer service, good team, excellent follow through and easy to launch


Amit M.

Better way to communicate


Drew P.
Industry: Computer Software
Company size: 51-200 Employees

This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now

Used Daily for 2+ years
Reviewed on 2017/12/19
Review Source: Capterra

Easy interaction with customers.

Pros

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Cons

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Response from Comm100

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at [email protected], or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chris D.
Industry: Information Technology & Services
Company size: 51-200 Employees

Everything you could want from a live chat system and more...

Used Daily for 2+ years
Reviewed on 2020/09/07
Review Source: SoftwareAdvice

The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free.

Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Pros

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Cons

In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Karim A.
Industry: Information Services
Company size: 11-50 Employees

Comm100 didn't care about our data

Used Daily for 2+ years
Reviewed on 2019/06/27
Review Source: Capterra

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pros

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Cons

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Response from Comm100

Hi Karim,

There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Rob H.
Industry: Retail
Company size: 201-500 Employees

Comm100 has good pricing and functionality

Used Daily for 1+ year
Reviewed on 2020/07/28
Review Source: Capterra

Good customer service, good team, excellent follow through and easy to launch

Pros

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Cons

The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Amit M.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Better way to communicate

Used Daily for 2+ years
Reviewed on 2019/06/14
Review Source: Capterra

Pros

Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes.

Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report.

Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators.

Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product.

Cons

Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,2/10
Based on 98 user ratings
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Comm100 Live Chat Pricing

Comm100 Live Chat Pricing

Starting from
US$29,00/month
Free Trial
Free
Subscription
Value for money

Team: $29/agent/month.
Business: $49/agent/month. Free for up to 3 agents. Offer expires April 15, 2020. Your free licenses will be free for as long as you use them.
Enterprise: Request a quote.

Team: $29/agent/month.
Business: $49/agent/month. Free for up to 3 agents. Offer expires April 15, 2020. Your free licenses will be free for as long as you use them.
Enterprise: Request a quote.

Value for Money
4,5/5
Based on 98 user ratings
Compare value for money rating with alternatives
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Comm100 Live Chat Features

Comm100 Live Chat Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,5/5
Based on 98 user ratings
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Categories

Additional information for Comm100 Live Chat

Additional information for Comm100 Live Chat

Key features of Comm100 Live Chat

  • APIs and webhooks
  • Audio & Video Chat
  • Chatbot that automates your live chat
  • Complete easy-to-search chat history
  • Fully customizable chat buttons and windows
  • Granular permission setting
  • Industry-leading security and reliability
  • Insightful performance reports & analysis
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Multiple Languages and auto-translation
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Real-time visitor monitoring and tracking
  • Rich chat efficiency tools such as canned response, file t
  • Rule-based chat routing and allocation
  • Rule-based proactive chat
  • Team collaboration and supervision
  • Web, desktop and mobile apps

Benefits

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience

Comm100 Live Chat FAQs

Comm100 Live Chat FAQs

Below are some frequently asked questions for Comm100 Live Chat.

Q. What type of pricing plans does Comm100 Live Chat offer?

Comm100 Live Chat offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Free, Subscription

Free Trial: Available

Team: $29/agent/month. Business: $49/agent/month. Free for up to 3 agents. Offer expires April 15, 2020. Your free licenses will be free for as long as you use them. Enterprise: Request a quote.

Q. What are the main features of Comm100 Live Chat?

Comm100 Live Chat offers the following features:

  • APIs and webhooks
  • Audio & Video Chat
  • Chatbot that automates your live chat
  • Complete easy-to-search chat history
  • Fully customizable chat buttons and windows
  • Granular permission setting
  • Industry-leading security and reliability
  • Insightful performance reports & analysis
  • Integration with popular CMS, e-Commerce, CRM, screen shar
  • Multiple Languages and auto-translation
  • Pre-chat survey, post-chat survey, operator wrap-up
  • Real-time visitor monitoring and tracking
  • Rich chat efficiency tools such as canned response, file t
  • Rule-based chat routing and allocation
  • Rule-based proactive chat
  • Team collaboration and supervision
  • Web, desktop and mobile apps

Q. Who are the typical users of Comm100 Live Chat?

Comm100 Live Chat has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Comm100 Live Chat support?

Comm100 Live Chat supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Turkish

Q. What type of pricing plans does Comm100 Live Chat offer?

Comm100 Live Chat has the following pricing plans:

Free, Subscription

Q. Does Comm100 Live Chat support mobile devices?

Comm100 Live Chat supports the following devices:

Android, iPhone, iPad

Q. What other apps does Comm100 Live Chat integrate with?

Comm100 Live Chat integrates with the following applications:

GoToMeeting, Google Analytics, Join.me, Joomla, Salesforce Sales Cloud, Shopify, Twitter, Vision Helpdesk, Wordpress, Zendesk

Q. What level of support does Comm100 Live Chat offer?

Comm100 Live Chat offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials