Comm100 Live Chat

Free Live Chat Software with Unlimited Users and Chats

About Comm100 Live Chat

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Unlimited users, unlimited chats. Free forever.

Powerful features like pre-chat surveys, file sharing, canned messages, and many more help you connect meaningfully with every visitor, answering their questions and solving their problems quickly and easily. And it's free for as long as you use it, no matter how many agents or chats you have.

What's more, our free plan also includes other everyday channels, such as email, social media, SMS and knowledge base. Everything you need in one place to deliver outstanding customer service wherever, whenever, and however your customers want, for free!

Key benefits of Comm100 Live Chat

• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, New Zealand, United States

Supported Languages

Chinese, Dutch, English, French, German and 6 others, Italian, Japanese, Portuguese, Russian, Spanish, Turkish

Images

Manage All Channels Together
Fully Customizable Interface to Match Your Brand
Proactively Invite Customers to Chat
Connect with Customers with Audio/Video Chat
Manage All Channels from a Single Unified Platform
A Unified Agent Console with Complete Customer View
Provide Self-serve Answers with Knowledge Base
Automate FAQs & Workflows with AI Chatbot
Track Conversions & Sales
Web, Desktop & Mobile App
View 11 more
Comm100 Live Chat video Comm100 Live Chat screenshot: Manage All Channels Together Comm100 Live Chat screenshot: Fully Customizable Interface to Match Your Brand Comm100 Live Chat screenshot: Proactively Invite Customers to Chat Comm100 Live Chat screenshot: Connect with Customers with Audio/Video Chat Comm100 Live Chat screenshot: Manage All Channels from a Single Unified Platform Comm100 Live Chat screenshot: A Unified Agent Console with Complete Customer View Comm100 Live Chat screenshot: Provide Self-serve Answers with Knowledge Base Comm100 Live Chat screenshot: Automate FAQs & Workflows with AI Chatbot Comm100 Live Chat screenshot: Track Conversions & Sales Comm100 Live Chat screenshot: Web, Desktop & Mobile App

Features

Total features of Comm100 Live Chat: 104

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Call Distribution
  • Availability Indicator
  • Availability Management
  • CRM
  • Call Routing
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Configurable Workflow
  • Conversion Tracking
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Import/Export
  • Desktop Notifications
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Employee Activity Monitoring
  • Feedback Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Historical Reporting
  • Interaction Tracking
  • Issue Management
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department/Project
  • Multi-Language
  • Natural Language Search
  • Offline Form
  • PCI Compliance
  • Password Management
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Progress Tracking
  • Quality Assurance
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Spell Check
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • User Management
  • Video Chat
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management

Alternatives

LiveAgent

4,7
#1 Alternative to Comm100 Live Chat
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Zendesk

4,4
#2 Alternative to Comm100 Live Chat
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

DeskPRO

4,6
#3 Alternative to Comm100 Live Chat
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

User.com

4,6
#4 Alternative to Comm100 Live Chat
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data...

Reviews

Overall rating

4,7 /5
(101)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,6/5

Already have Comm100 Live Chat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 101
Drew P.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This is a great tool for providing live chat to our customers. We've been using it for 2.5...

Reviewed on 2017/12/19

Easy interaction with customers.

Easy interaction with customers.

Pros

Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session.

Cons

When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app.

Response from Comm100

Hi Drew, thank you for taking time to leave us detailed comments. Glad to hear that you find our live chat product easy to use. Regarding the troubleshooting tools, may I know what kind of tools you'd like to have and the issues you run into? It would be great if you could contact our support team for suggestions and for troubleshooting. They can be reached at [email protected], or you can chat with us online. For monitoring chats on the mobile app, we'll send it to our product team as feedback for future improvement. Thank you.

Chris D.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Everything you could want from a live chat system and more...

Reviewed on 2020/09/07

The ability to provide solid, fluid, customer service. It seems a basic requirement and one all...

The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free.

Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future.

Pros

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API.

Cons

In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform.

Jennifer G.
Overall rating
  • Industry: Information Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

A wonderful chat provider

Reviewed on 2021/02/27

Pros

The Visitor Menu on the chat window lets you see what pages on your site the customer visited and that's great for helping you react to queries quickly . There is an in-app translator and different times of sound notifications for different types of events .

Cons

There was an update several years ago and we still can't link the chats to our CRM ( that's an issue on our end however ) . My main peeve is that there was a design change and the Reporting bar was moved .That by itself is not an issue however after you go there once you cannot return to the Dashboard and have to re-enter your account all over .

Karim A.
Overall rating
  • Industry: Information Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Comm100 didn't care about our data

Reviewed on 2019/06/27

The whole company should be closed down and the owners made to sell their private assets to...

The whole company should be closed down and the owners made to sell their private assets to compensate the people who they have let down

Pros

nothing any more - I have to fill the box with this other blurb just to reach the minimum character count

Cons

the fact that after confirming in writing that they were going to continue supprt for the User and Contact module they just deleted our entire data right in the middle of us working on it. Their wholly inadequate system would not even allow us to back up any more than about 1 MB at at a time. I am surprised they are still in business

Response from Comm100

Hi Karim,

There may have been a misunderstanding here. Before discontinuing our User and Contact products, we ran a multi-month notification campaign and sent many emails to administrators. Users of the product were advised to download their data in advance of the close date. That being said, we are truly sorry for any inconvenience this caused you, and would like to offer you and your team 3 months of Comm100 for free. If you are interested, or need more help from us, please chat with us on our website.

Rob H.
Overall rating
  • Industry: Retail
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Comm100 has good pricing and functionality

Reviewed on 2020/07/28

Good customer service, good team, excellent follow through and easy to launch

Good customer service, good team, excellent follow through and easy to launch

Pros

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer

Cons

The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though

Showing 5 reviews of 101 Read all reviews

Comm100 Live Chat FAQs

Below are some frequently asked questions for Comm100 Live Chat.

Comm100 Live Chat offers the following pricing plans:

  • Pricing model: Free, Subscription
  • Free Trial: Available

Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one, for free! Unlimited users, unlimited chats.

We do not have any information about Comm100 Live Chat features

Comm100 Live Chat has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Comm100 Live Chat supports the following languages:

Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Turkish

Comm100 Live Chat supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Comm100 Live Chat integrates with the following applications:

Drupal, Facebook, GoToMeeting, Google Analytics, Join.Me, Joomla, Magento Commerce, Salesforce Platform, Salesforce Sales Cloud, Shopify, Twitter, WordPress, Zendesk

Comm100 Live Chat offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Comm100 Live Chat.