Real conversations in real-time
4.7/5 (94 reviews)Comm100’s omnichannel customer experience platform powers real-time interactions through web, mobile, and messaging. We provide fast, effective, affordable customer service solutions for contact centers, support, and sales and marketing teams.
Comm100 Live Chat enables organizations to engage customers in real-time via traditional messaging, audio and video chat, and co-browsing. Share files and URLs through chat to resolve customer queries and complete transactions more quickly.
Our solution is PCI compliant, HIPAA compliant, and ISO 27001 certified. We deploy both cloud based and on-premise solutions and provide custom deployment for highly regulated industries. Our customers include organizations like AXA, Leviton, Advanced Auto Parts, Stanford University and Veridian Credit Union.
Pros
Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes.
Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report.
Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators.
Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product.
Cons
Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful.
We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.
Pros
Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year.
Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great.
Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box.
Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.
Cons
We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.
Pros
The chat is user friendly and easy to use. It's quick and smooth. I like the custom/personal canned messages and I use them a lot. I am always informed about the down times of the servers and the software updates. The admin panel of the chat has pretty useful tools. The history and report sections are full of options and different gadgets that I use every day.
Cons
I do not like that the chat agents have only 1 available theme. The old version of the chat was a lot darker and when we changed to the new chat , I had a hard time to get used with it. Now , we are not able to change that while/light theme. I would love if we have at least 1 available dark theme.
There is no "Feedback/Bug/Report" Button. There was a Feedback button ,however it was available for short period of time when the new chat was introduced. I found a few bugs, that I would like to report , however with no feedback button I am not able to do it.
Hi Dobromir, thanks for providing such detailed comments! We're happy that you enjoy using our live chat product. Sorry to hear that you find our new theme too bright and prefer a dark theme. We've already sent this feedback to our product team for further improvement. Regarding the Feedback/Bug/Report button, it was introduced to collect feedback for our beta version of HTML5 based Agent Console. That's why it's not available when the HTML5 based Agent Console is out of beta. The good news is that we're actually planning to add it back to the Agent Console, enabling our customers to submit feedback easily on a regular basis. And at present, for any feedback you might have, please send them to [email protected], or chat with us online. Thanks again for your review.
Pros
I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.
Cons
After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.
Hello Elitsa,
Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!
COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.
Pros
1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down.
2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.
Cons
Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.
Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review!
15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.
• Improve customer satisfaction
• Increase sales conversion
• Cut down support costs
• Improve support efficiency
• Improve customer experience
Below are some frequently asked questions for Comm100 Live Chat.
Comm100 Live Chat offers the following pricing plans:
Starting from: US$29,00/month
Pricing model: Subscription
Free Trial: Available
15-day free trial, no credit card required.
Team: $29/agent/month.
Business: $49/agent/month. Best for large teams in SMB.
Enterprise: Request a quote.
A 2 month discount is available for annual plans.
Comm100 Live Chat offers the following features:
Comm100 Live Chat has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Comm100 Live Chat supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Turkish
Comm100 Live Chat has the following pricing plans:
Subscription
Comm100 Live Chat supports the following devices:
Android, iPhone, iPad
Comm100 Live Chat integrates with the following applications:
GoToMeeting, Google Analytics, Join.me, Joomla, Salesforce Sales Cloud, Shopify, Twitter, Vision Helpdesk, Wordpress, Zendesk
Comm100 Live Chat offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
