Kommo
About Kommo
Kommo is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.
Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.
With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android.
We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.
Key benefits of Kommo
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Reviews
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- Industry: Market Research
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I am the head of call center
Reviewed on 2015/12/25
I am the head of call center and I had a task to make work of operators more simply and quicker on...
I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM.
Pros
Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely:
1. Fast filling of a card of the client and all contact information;
2. Integration with IP telephony;
3. Fast statement of tasks and transfer to their other departments or employees;
4. Convenient integration with email marketing by mail on client base;
5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.;
6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program;
7. At the end of day quickly to consider and analyze work of each call center operator.
All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice сrm systems for our firm.
The amoCRM program is ideally suited for simple call centers. I recommend!
Cons
with a slight time delay come letters to the email.
- Industry: Marketing & Advertising
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
amoCRM Allows me to Effectively Communicate With Customers
Reviewed on 2018/10/26
Definitely try it out for yourself, great program!
Definitely try it out for yourself, great program!
Pros
I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.
Cons
Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 4.0 /10
PWG Group Review
Reviewed on 2021/09/14
Experience in terms of leads capturing and management has been great,
Experience in terms of leads capturing and management has been great,
Pros
Easy to integrate across third party channels
Cons
Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support
Reasons for Switching to Kommo
Multichannel integrations- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great storage solution
Reviewed on 2019/05/19
Pros
I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage.
Cons
Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards.
Response from QSOFT
Hi, Anastasia,
Thanks for your feedback!
It's awesome that you found amoCRM a perfect storage solution as well as a good tool for internal communication. As it's not an ordinary use case for our product, we'd love to make a short interview with your company representative. If there's an opportunity to do that, please, contact our marketing specialist at [email protected]
Thanks for your comment regarding the product's interface. We'll work more on making it as convenient as possible.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Service is not for everyone
Reviewed on 2018/11/05
Pros
We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.
Cons
The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know.
Kommo FAQs
Below are some frequently asked questions for Kommo.Q. What type of pricing plans does Kommo offer?
Kommo offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. Base: $15 per user, per month Advanced: $25 per user, per month Enterprise: $45 per user, per month Plans are billed annually.
Q. Who are the typical users of Kommo?
Kommo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kommo support?
Kommo supports the following languages:
English, Indonesian, Portuguese, Russian, Spanish
Q. Does Kommo support mobile devices?
Kommo supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Kommo integrate with?
Kommo integrates with the following applications:
ActiveCampaign, Asterisk, Dropbox Business, Formstack Forms, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Instagram, Lead Gen & CRM (formerly SharpSpring), LiveChat, Mailchimp, Messenger, Meta for Business, Microsoft 365, Microsoft Outlook, Operations Hub, QuickBooks Online Advanced, Slack, Stripe, Telegram, Tidio, Twilio, Unbounce, Viber, WhatsApp, WordPress, Wufoo
Q. What level of support does Kommo offer?
Kommo offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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