About Kommo

Kommo is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.

Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android.

We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.

Pricing starting from:

US$15,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kommo

  • Kommo is a powerful tool for converting leads into valuable clients, which supports contact, lead and task management, plus sales analytics and 2-way email sync.
  • Messenger integrations will help you to connect with your customers over the most convenient communication channel. With our chatbot builder, your business can be online 24/7, any day of the week.
  • An interactive digital pipeline makes automating routine tasks a breeze, so users can focus on client relationships, not on busywork.
  • Automation also triggers actions and alerts so users always initiate interaction when the lead is most responsive.
  • No longer tied to the desktop - all emails, calls, and chats are seamlessly synced across mobile and tablet too.
  • Kommo integrates with other great services like MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier, Stripe, Facebook, Instagram and more.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Argentina, Australia, Bolivia, Brazil, Canada and 18 others

    Supported Languages

    English, Portuguese, Russian, Spanish

    Pricing starting from:

    US$15,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kommo Software - Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.
    Kommo Software - Automate the routine and boost your sales team productivity. Less boring tasks - more valuable input from your salespeople.
    Kommo Software - Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.
    Kommo Software - Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more.
    Kommo Software - Keep a keen eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more.
    Kommo Software - Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more.
    Kommo Software - Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.
    Kommo Software - We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.
    View 13 more
    Kommo video
    Kommo video
    Kommo video
    Kommo video
    Kommo video
    Kommo Software - Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.
    Kommo Software - Automate the routine and boost your sales team productivity. Less boring tasks - more valuable input from your salespeople.
    Kommo Software - Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.
    Kommo Software - Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more.
    Kommo Software - Keep a keen eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more.
    Kommo Software - Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more.
    Kommo Software - Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.
    Kommo Software - We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.

    Features

    Total features of Kommo: 140

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Scheduling
    • Audience Targeting
    • Auto-Dialer
    • Behavior Tracking
    • Business Card/Badge Scanning
    • Buyer Management
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call List Management
    • Call Management
    • Call Recording
    • Campaign Management
    • Campaign Personalization
    • Cataloging/Categorization
    • Channel Management
    • Chat/Messaging
    • Churn Management
    • Client Tracking
    • Collaboration Tools
    • Commission Management
    • Communication Management
    • Community Management
    • Configurable Workflow
    • Contact Database
    • Contact Management
    • Contextual Search
    • Contract/License Management
    • Customer Database
    • Customer Engagement
    • Customer Segmentation
    • Customer Support
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Dictionary Management
    • Data Import/Export
    • Data Management
    • Document Management
    • Document Storage
    • Drag & Drop
    • Dynamic Modeling
    • Email Management
    • Email Marketing
    • Email Response Control
    • Email Templates
    • Email Tracking
    • Engagement Tracking
    • Event Triggered Actions
    • Exception Reporting
    • Expense Tracking
    • Field Sales Management
    • For Sales Teams/Organizations
    • Forecasting
    • Forms Management
    • Goal Management
    • Graphical Data Presentation
    • IVR/Voice Recognition
    • Inbox Management
    • Interaction Tracking
    • Interactive Content
    • Internal Chat Integration
    • Knowledge Management
    • Landing Pages/Web Forms
    • Lead Capture
    • Lead Distribution
    • Lead Generation
    • Lead Management
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Live Chat
    • Marketing Automation
    • Membership Management
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Currency
    • On-Demand Communications
    • Opportunity Management
    • Performance Management
    • Performance Metrics
    • Personalization
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics
    • Prioritization
    • Product Catalog
    • Progress Tracking
    • Project Management
    • Proposal Generation
    • Prospecting Tools
    • Real Time Notifications
    • Referral Tracking
    • Relationship Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Routing
    • SMS Messaging
    • Sales Approval
    • Sales Forecasting
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Scheduling
    • Search/Filter
    • Segmentation
    • Self Service Data Preparation
    • Self Service Portal
    • Shared Contacts
    • Social Media Integration
    • Source Tracking
    • Statistical Analysis
    • Summary Reports
    • Tagging
    • Target Account Identification
    • Task Management
    • Task Scheduling
    • Team Assignments
    • Template Management
    • Territory Management
    • Third Party Integrations
    • Visual Analytics
    • Volunteer Management
    • Web Forms
    • Web-based Deployment
    • Website Integration
    • Widgets
    • Workflow Management
    • XML/RSS

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    Reviews

    Overall rating

    4,4 /5
    (147)
    Value for Money
    4,5/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,3/5

    Already have Kommo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 147
    Илкин
    Overall rating
    • Industry: Wine & Spirits
    • Review Source

    Overall rating

    • Ease of Use

    Sales automation

    Reviewed on 2015/12/16

    Our company has been using the system for automation of sales , because it is very convenient.
    With...

    Our company has been using the system for automation of sales , because it is very convenient.
    With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the
    business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality.

    Pros

    Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers.
    Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

    Cons

    amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

    Response from QSOFT

    Dear Ilkin! Thank you for review!
    We are very pleased that you so highly value us!

    John
    Overall rating
    • Industry: Pharmaceuticals
    • Company size: 10 000+ Employees
    • Used for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    An efficient tool for sales management.

    Reviewed on 2018/08/06

    Pros

    The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

    Cons

    You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

    Alisa
    Overall rating
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Useless technical support

    Reviewed on 2018/02/24

    Pros

    I used the system for more than a year. Everything suits, but the system has obvious security problems, and technical support should be simply overclocked. There are absolutely incompetent people sitting there who can only get by with standard unsubscribes.

    Cons

    The security of the system leaves much to be desired, accounts are often hacked. Absolutely useless and illiterate technical support.

    Alex
    Overall rating
    • Industry: Computer Software
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Functional Sales Management System

    Reviewed on 2019/01/01

    Pros

    To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels.

    Cons

    Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories.

    Polina
    Overall rating
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    For a long time I've used this CRM service

    Reviewed on 2018/02/14

    Pros

    Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program.

    Cons

    Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare.

    Showing 5 reviews of 147 Read all reviews

    Kommo FAQs

    Below are some frequently asked questions for Kommo.

    Kommo offers the following pricing plans:

    • Starting from: US$15,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Base: $15 per user, per month Advanced: $25 per user, per month Enterprise: $45 per user, per month Plans are billed annually.

    Kommo has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Kommo supports the following languages:

    English, Portuguese, Russian, Spanish

    Kommo supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Kommo integrates with the following applications:

    ActiveCampaign, Asterisk, Dropbox Business, Formstack Forms, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Contacts, Instagram, JumpBox for the Asterisk Telephony System, Lead Gen & CRM, LiveChat, Mailchimp, Mailchimp Transactional Email, Messenger, Meta for Business, Microsoft 365, Microsoft Outlook, Operations Hub, QuickBooks Online Advanced, Slack, SnapEngage, Stripe, Telegram, Tidio, Twilio, Unbounce, Viber, WhatsApp, WhatsApp API, WordPress, Wufoo

    Kommo offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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