amoCRM

Messenger-based sales tool for SMBs and entrepreneurs

4,5 /5 (131 reviews) Write a Review!

amoCRM Overview

What is amoCRM?

amoCRM is the world's first messenger-based sales solution. It excels at taking the conversation with your customers to the next level. With messengers, the connection is personal. We support all major messenger platforms. Create your own chatbots with our code-free chatbot builder, and make sure your business is online 24/7, at any capacity. Plus managers love our analytics, reporting and automation capabilities.

Treat your sales team to a vast array of useful tools to work with your leads. Lead generation is simple with our easy to use integrations and web forms. Chat, call and email your prospects straight from the CRM. All events are stored in the lead card, including call recordings, tasks and chat messages. No data is lost or forgotten. Perfect messenger-based sales solution for entrepreneurs, small, and medium businesses.

With workflow automation, you can ensure your sales team doesn’t waste time on repetitive tasks. Manage leads, assign tasks, run email campaigns and much more without lifting a finger. Our in-depth analytics provide a full overview of your sales process. You can even manage the CRM on the go, with our mobile app available both on iOS and Android.

We’ve made the setup process as seamless as possible. Connecting your email address and importing your customer database takes mere moments. Integrate with a myriad of different services free of charge, and build a powerful sales stack. We offer our clients free onboarding and setup assistance, as well as multichannel support during business hours.

amoCRM Overview

Pricing

Starting from
US$15,00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Base: $15 per user, per month
Advanced: $25 per user, per month
Enterprise: $45 per user, per month

Plans are billed annually.


amoCRM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, Portuguese, Russian, Spanish

Media

Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date.
Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more.
Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business.
Automate the routine and boost your sales team productivity. Less boring tasks - more valuable input from your salespeople.
Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more.
Keep a keen eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more.
Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free.
We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.
amoCRM video amoCRM screenshot: Customizable pipeline is easy to learn and navigate. It's refreshed in live time, so you're always up-to-date. amoCRM screenshot: Lead cards store all the interaction happening with the lead, and custom fields will help you store all the relevant data about contacts, company, and more. amoCRM screenshot: Quick and intuitive Salesbot builder will help you in getting your own chatbot in no time. Save time and effort by getting rid of repetitive tasks and providing 24/7 communication line with your business. amoCRM screenshot: Automate the routine and boost your sales team productivity. Less boring tasks - more valuable input from your salespeople. amoCRM screenshot: Take your business with you wherever you go. Our mobile app is capable of lead tracking, calls, sending emails and much more. amoCRM screenshot: Keep a keen eye on your state of affairs with our in-depth analytics. Sales data, forecasts, event logs and more. amoCRM screenshot: Tons of integrations with different services, as well as the most popular communication channels can be connected to amoCRM for free. amoCRM screenshot: We support all major messenger platforms: Facebook Messenger, Instagram, WeChat, Viber, Skype, Telegram.  Chat with your customers the way they like it.

amoCRM Reviews

amoCRM Reviews

Overall rating
4,5
/
5
Excellent
80

Very good
39

Average
11

Poor
1

Terrible
0

Value for Money
4,5
Features
4,3
Ease of Use
4,4
Customer Support
4,4
91% recommended this app
Felipe P.

Great features and nice customer service at a fair price

Price is reasonable for all feature in get and customer service is exceptional.


Brian møller J.

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.

It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.


Nikolay R.

Not very intuitive software

You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.


Sylvie G.

The platform supports working with popular social networks


Roman Y.

Good CRM for Mid-size companies

We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.


Felipe P.
Industry: Financial Services
Company size: 2-10 Employees

Great features and nice customer service at a fair price

Used Daily for 1-5 months
Reviewed on 2020/07/22
Review Source: Capterra

Price is reasonable for all feature in get and customer service is exceptional.

Pros

They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way.

They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities.

Cons

The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brian møller J.

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

Used Weekly for 1-5 months
Reviewed on 2018/02/12
Review Source: Capterra

I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.

It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Pros

I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity.

I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.

I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit.

I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Cons

Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nikolay R.
Industry: Consumer Services
Company size: 2-10 Employees

Not very intuitive software

Used Daily for 2+ years
Reviewed on 2019/10/29
Review Source: Capterra

You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough.

Pros

It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well.

Cons

It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow.

Rating breakdown

Ease of Use

Likelihood to recommend: 6.0/10

Sylvie G.
Industry: Financial Services
Company size: 10 000+ Employees

The platform supports working with popular social networks

Used Daily for 2+ years
Reviewed on 2019/12/23
Review Source: Capterra

Pros

I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them. AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram.

Cons

Developers often release updates. It may seem to some that this is great. But for users, amoCRM is a real nightmare. It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Roman Y.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Good CRM for Mid-size companies

Used Daily for 6-12 months
Reviewed on 2019/01/26
Review Source: Capterra

We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price.

Pros

- Huge variety of integrations with different analytics services and call-tracking services
- You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations
- Create your own widgets. For example we use widget that stores different useful links for our managers
- Get analytics of your sales in total and get information per manager
- Attach tasks to your leads, so manager won't miss when he should contact client
- You can integrate your PBX system into amoCRM, so you can do calls directly from CRM

Cons

- Lack of customization in reports, especially when you have several projects in one account
- It's expensive for small projects

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,1/10
Based on 131 user ratings
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amoCRM Pricing

amoCRM Pricing

Starting from
US$15,00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Base: $15 per user, per month
Advanced: $25 per user, per month
Enterprise: $45 per user, per month

Plans are billed annually.

14-day free trial, no credit card required.

Base: $15 per user, per month
Advanced: $25 per user, per month
Enterprise: $45 per user, per month

Plans are billed annually.

Value for Money
4,5/5
Based on 131 user ratings
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amoCRM Features

amoCRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,3/5
Based on 131 user ratings
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Categories

Additional information for amoCRM

Additional information for amoCRM

Key features of amoCRM

  • Bulk edit
  • Chatbot
  • Custom tags
  • Digital pipeline
  • Email tracking
  • Follow-up sequences
  • KPI & dashboard
  • Performance tracking
  • Tags
  • VoIP integration
  • Webhooks
  • iOS & Android mobile app

Benefits

  • amoCRM is a powerful tool for converting leads into valuable clients, which supports contact, lead and task management, plus sales analytics and 2-way email sync.
  • Messenger integrations will help you to connect with your customers over the most convenient communication channel. With our chatbot builder, your business can be online 24/7, any day of the week.
  • An interactive digital pipeline makes automating routine tasks a breeze, so users can focus on client relationships, not on busywork.
  • Automation also triggers actions and alerts so users always initiate interaction when the lead is most responsive.
  • No longer tied to the desktop - all emails, calls, and chats are seamlessly synced across mobile and tablet too.
  • amoCRM integrates with other great services like MailChimp, Mandrill, Wufoo, Zendesk, Dropbox, Zapier, Stripe, Facebook, Instagram and more.

  • amoCRM FAQs

    amoCRM FAQs

    Below are some frequently asked questions for amoCRM.

    Q. What type of pricing plans does amoCRM offer?

    amoCRM offers the following pricing plans:

    Starting from: US$15,00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Base: $15 per user, per month Advanced: $25 per user, per month Enterprise: $45 per user, per month Plans are billed annually.

    Q. What are the main features of amoCRM?

    amoCRM offers the following features:

    • Bulk edit
    • Chatbot
    • Custom tags
    • Digital pipeline
    • Email tracking
    • Follow-up sequences
    • KPI & dashboard
    • Performance tracking
    • Tags
    • VoIP integration
    • Webhooks
    • iOS & Android mobile app

    Q. Who are the typical users of amoCRM?

    amoCRM has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does amoCRM support?

    amoCRM supports the following languages:

    English, Portuguese, Russian, Spanish

    Q. What type of pricing plans does amoCRM offer?

    amoCRM has the following pricing plans:

    Subscription

    Q. Does amoCRM support mobile devices?

    amoCRM supports the following devices:

    Android, iPhone

    Q. What other apps does amoCRM integrate with?

    amoCRM integrates with the following applications:

    Akita, JivoChat, Landingi, LiveChat, Mailchimp, Ringostat, SendPulse, Tidio, Workato, Zendesk

    Q. What level of support does amoCRM offer?

    amoCRM offers the following support options:

    Online Support, Phone Support, Video Tutorials, Knowledge Base