Act!

Act!

CRM & Marketing Automation built for SMB success

4/5 (12 reviews)

Act! Overview

Act! makes it easy for businesses to grow, delivering proven CRM and powerful Marketing Automation, the ultimate toolset.
The Act! portfolio also includes Act! 365, purpose-built for Microsoft Office 365 users looking for simple CRM with integrated email marketing.
For over 30 years, Act! has been a pioneer in the small & midsized business software market and today offers the rich functionality, unparalleled flexibility, and exceptional value that enables a perfect fit for every customer.

Pricing

Starting from
£8,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United States

Supported Languages

English, French, German

Act! Reviews

Overall rating
4/5
75% positive reviews
5
Excellent
4
Very good
1
Average
2
Poor
0
Terrible
Peter B.

ACT! has served us well for more than twelve years.

Used Daily for 2+ years
Reviewed on 2017/02/27
Review Source: GetApp

Pros

ACT! is my client record system of choice. We've been using ACT! for at least twelve years. I find it is an easy way to track client details and history. Data entry is simple. I particularly like the fast Search function. Keyboard shortcuts make the application even easier to use.

I have tested other CRMs. ACT! has always ranked top of the list for me. ACT!'s annual updates have always improved the product. Customer support has improved year by year too.

Cons

The Outlook interface is good but the synchronising facility could be better. Sometimes we experience hang-ups when synchronising selected lists between ACT! and Outlook.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Thomas S.

Contact info mainstay

Used Daily for 2+ years
Reviewed on 2017/06/26
Review Source: GetApp

Pros

With only minor exceptions, Act! has presented and behaved in the same way for years. Given that I have relied heavily on Act since about 1992, that is some track record, especially for software. In my experience it is;
Extremely powerful
Very user friendly (minimises costs of staff training, increases productivity and compliance)
Very reliable
Essential

Cons

It can be resource hungry so good networks and reasonable computing power needed
There can occasionally be niggles with the MS Outlook interface (though how much this is to do with Microsoft fiddling with interface parameters etc I can't say)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Verified Reviewer

It a good tool

Used Daily for 2+ years
Reviewed on 2018/04/12
Review Source: GetApp

Pros

There are numerous features/fields, analytics, and customization within Act!. Overall it's been a great tool for us over the 6+ years that I've worked with it.

Cons

You can almost get lost in all of the capabilities. I only use a portion of its functionality and features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sheridan C.

Sales management

Used Daily for 2+ years
Reviewed on 2017/01/18
Review Source: GetApp

E-marketing, contact management, database, project management.

Just the job, and very fast. Ideal for a small team of sales people working on a multitude of varied projects, rather than one detailed project.

Pros

It works, what more can I say.

Cons

An absolute pig to install on a domain server!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Brett R.

Started using ACT! again for personal use

Used Daily for 1-5 months
Reviewed on 2018/03/15
Review Source: GetApp

Pros

I used an old version of ACT! a while ago, it was very basic but did the job, new CRM's have came out since, but I think ACT! is still a great revised piece of software with enough settings for most users.

Cons

Although it has been around for years, it is still missing some of the cloud components, but the company has done a good job to keep it updated and relevant.

Rating breakdown

Ease of Use

Likelihood to recommend

4.0/10

Act! Pricing

Starting from
£8,00/month
Pricing options
Free Trial
Subscription
Value for money

Act! 365 : £ 8 / user / month
Act! CRM only : £ 28 / user / month
Act! Growth Suite : £ 59 / user / month

Act! Features

  • API
  • Calendar Management
  • Customer Database

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Act!

Key features of Act!

  • Opportunity management

Benefits

  • Rich Customer Management: Keep rich customer details, emails, documents, notes, history, activities, and more in one easy to find place—Act!—for a complete view of relationships across your team

  • Organisation : Act! keeps all your contact & customer details (history, notes, etc.) accessible at the same place to easily organise, prioritise and follow-up on prospection and sales activities.

  • Mobile app: Act! Companion, a mobile CRM app for iPhone®, iPad®, and Android™, keeps you connected to key Act! details from wherever you work

  • Powerful Marketing Automation: Optimize all the ways you and your team communicate with prospects and customers to maximize engagement and drive business growth with Act! Marketing Automation.

  • Dynamic Sales Pipeline Management: Manage opportunities using a simple, out-of the-box sales process or one configured to fit your company’s sales methodology. See a complete, visual representation of your sales pipeline to project revenue, adjust strategy, and quickly focus efforts.

  • Actionable Business Insights: See dynamic, visual snapshots of real-time metrics with interactive, graphical Act! Insight dashboards covering individual, team, and business performance. Monitor sales, marketing, and business health KPIs for smarter decision-making.

  • Custom tables: Unlock the full potential of Act! with Custom Tables! Manage detailed, industry-specific data like insurance policies, service contracts, mortgages, or projects with ease.

  • Popular Apps & Integrations: Connect with Microsoft® Outlook®, Slack™, QuickBooks® Online, Shopify, and hundreds of additional apps that extend the power and reach of Act! with Act! Connect. Get started with a few simple steps, then watch as Act! Connect automatically moves info between Act! and the apps of your choice.

  • Act! FAQs

    Below are some frequently asked questions for Act!.

    Q. What type of pricing plans does Act! offer?

    Act! offers the following pricing plans:

    Starting from: £8,00/month

    Pricing model: Subscription

    Free Trial: Available

    Act! 365 : £ 8 / user / month
    Act! CRM only : £ 28 / user / month
    Act! Growth Suite : £ 59 / user / month

    Q. What are the main features of Act!?

    Act! offers the following features:

    • Opportunity management

    Q. Who are the typical users of Act!?

    Act! has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Act! support?

    Act! supports the following languages:

    English, French, German

    Q. What type of pricing plans does Act! offer?

    Act! has the following pricing plans:

    Subscription

    Q. Does Act! support mobile devices?

    Act! supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Act! integrate with?

    Act! integrates with the following applications:

    8x8 Virtual Office, Campaign Monitor, CloudCall, Constant Contact, Evolve IP Phone System, HomeTrak, Mailjet, SalesNexus, Social Campaigns, SpitFire

    Q. What level of support does Act! offer?

    Act! offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials