Yonyx

Decision tree driven Interactive guides for customer service

About Yonyx

PROBLEM:
Your level 1 customer support consists of largely repetitive issues, but despite constant training & investment in developing thousands of knowledgebase articles, you find it hard to deliver consistent service with high CSAT rating within your budget!

You have published all sorts of information from your portal for customer self-service but the usage is very low. Customers complain they have a hard time finding the right article and if they do find one – it is intimidating going through it while skipping over sections not relevant to them!

Is there a better way?

SOLUTION:
Yonyx provides a solution to this problem by enabling organizations to create interactive guides in the form of multimedia flowcharts. Unlike traditional call scripts used in call centers, Yonyx Interactive Guides truly provide a navigational aide to Agents – as they help customers along known resolution pathways.

When used for Internal use by the Organization, Agents see a 15% improvement in their productivity – as they no longer have to search among thousands of articles to help customers, or convert linear articles into conversation with customers. At the end of each incident, they can generate a transcript of their customer interaction with the click of a button saving precious minutes of documentation with each call.

Customers love to go through Yonyx Interactive Guides as they see information presented to them incrementally. Due to the interactive nature of these guides & the rich multimedia content each step can contain, the information is always relevant to customers and easy to follow. Organizations see a substantial increase in usage of customer self service whey they deploy Yonyx interactive guides!

To learn more, please visit http://corp.yonyx.com


Key benefits of Yonyx

1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service


Images

Yonyx Software - SimpleSolutionTree
Yonyx Software - Decision Network Architecture (DNA) gives flexibility not possible in decision trees
Yonyx Software - YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flow
Yonyx Software - Responsive User View of guides can be embedded in an iFrame or used through Mobile devices
Yonyx Software - Yonyx OneClick Transcript captures the path traversed by a User through the guide.
View 9 more
Yonyx video
Yonyx video
Yonyx video
Yonyx video
Yonyx Software - SimpleSolutionTree
Yonyx Software - Decision Network Architecture (DNA) gives flexibility not possible in decision trees
Yonyx Software - YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flow
Yonyx Software - Responsive User View of guides can be embedded in an iFrame or used through Mobile devices
Yonyx Software - Yonyx OneClick Transcript captures the path traversed by a User through the guide.

Not sure about Yonyx? Compare with a popular alternative

Yonyx

4,7 (232)
VS.
Highly reviewed

Starting Price

No pricing found
US$61,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

34
425

Integrations

8
43

Ease of Use

4,8 (232)
3,9 (805)

Value for Money

4,7 (232)
4,2 (805)

Customer Service

4,8 (232)
3,9 (805)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Bitrix24

4,2
#1 Alternative to Yonyx
Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time...

Zoho Desk

4,5
#2 Alternative to Yonyx
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver...

Zingtree

4,4
#3 Alternative to Yonyx
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers,...

Google Docs

4,7
#4 Alternative to Yonyx
Google Docs is an online word processor that lets you create and format text documents and collaborate with other...

Reviews

Overall rating

4,7 /5
(232)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,8/5

Already have Yonyx?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 232
Kari
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Yonyx changed the game

Reviewed on 2018/09/19

Pros

My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

Cons

It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .

Joshua
Joshua
Overall rating
  • Industry: Telecommunications
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Yonyx is amazing for optimizing customer call flows

Reviewed on 2022/11/01

Pros

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

Cons

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

Emily
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Scripting for Call Center

Reviewed on 2023/10/18

Pros

easy to modify and visually appealing. My favorite feature is the name and industry autofill to the customer

Cons

it needs to be more fool proof. I tend to get lost in the scripting. Also wish it was integrated with our dialing system/crm

Harshad Vijay
Overall rating
  • Industry: Real Estate
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Leading cloud based platform for customer interaction graphs

Reviewed on 2023/10/18

Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector

Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector

Pros

Technical support, Customer service and IT helpdesks

Cons

Customer experience sometime slows down due to downtime and unable to operate

Ronald
Overall rating
  • Industry: Automotive
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Yonyx Easy life

Reviewed on 2023/10/18

Very nice experience so far and very exited about coming update

Very nice experience so far and very exited about coming update

Pros

Its very easy to use and learn more about your company and product

Cons

east to use , very accessible, reliable, Critical

Showing 5 reviews of 232 Read all reviews

Yonyx FAQs

Below are some frequently asked questions for Yonyx.

Yonyx offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

http://corp.yonyx.com/pricing

Yonyx has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Yonyx supports the following languages:

Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai

Yonyx supports the following devices:

Android (Mobile)

Yonyx integrates with the following applications:

Desk.com, Freshdesk, NetSuite, Oracle B2C Service, Oracle Service, Salesforce Service Cloud, ServiceNow, Zendesk Suite

Yonyx offers the following support options:

Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Yonyx.