About Yonyx
PROBLEM:
Your level 1 customer support consists of largely repetitive issues, but despite constant training & investment in developing thousands of knowledgebase articles, you find it hard to deliver consistent service with high CSAT rating within your budget!
You have published all sorts of information from your portal for customer self-service but the usage is very low. Customers complain they have a hard time finding the right article and if they do find one – it is intimidating going through it while skipping over sections not relevant to them!
Is there a better way?
SOLUTION:
Yonyx provides a solution to this problem by enabling organizations to create interactive guides in the form of multimedia flowcharts. Unlike traditional call scripts used in call centers, Yonyx Interactive Guides truly provide a navigational aide to Agents – as they help customers along known resolution pathways.
When used for Internal use by the Organization, Agents see a 15% improvement in their productivity – as they no longer have to search among thousands of articles to help customers, or convert linear articles into conversation with customers. At the end of each incident, they can generate a transcript of their customer interaction with the click of a button saving precious minutes of documentation with each call.
Customers love to go through Yonyx Interactive Guides as they see information presented to them incrementally. Due to the interactive nature of these guides & the rich multimedia content each step can contain, the information is always relevant to customers and easy to follow. Organizations see a substantial increase in usage of customer self service whey they deploy Yonyx interactive guides!
To learn more, please visit http://corp.yonyx.com
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Yonyx
Key benefits of Yonyx
1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Yonyx
Images
Features
Total features of Yonyx: 41
Alternatives
Zoho Desk
Zingtree
Google Docs
Microsoft SharePoint
Reviews
Already have Yonyx?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Professional Training & Coaching
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Development of a decision tree embedded in a stand alone website
Reviewed on 2015/12/17
After some searching for an appropriate software that allows one to build decision trees of any...
After some searching for an appropriate software that allows one to build decision trees of any size I was very glad when I found Yonyx. Yonyx enabled me to keep an overview of the decision tree I had put together. To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx. It took me a little bit of time to find my way around the software but I had the good fortune to have the brilliant support of Yonyx. At this moment we are still overcoming some technical problems before the actual launch of the website but I am sure that with Yonyx excellent support I am confident this will be done somethly and quickly.
Pros
The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product.
Cons
I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one.
I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel.
- Industry: Information Services
- Company size: 10 000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Must have side-arm to reduce variation across thousands of decisions
Reviewed on 2022/03/14
The team is supportive and knowledgeable, they have always helped in times of need.
The team is supportive and knowledgeable, they have always helped in times of need.
Pros
- Easy to setup and customize
- User friendly authoring and change options
- Standard reports are quickly available
Cons
- Advanced reporting needed some customization work
Alternatives Considered
ZingtreeReasons for Switching to Yonyx
- Flexibility and customization features of the product - Reliable support from the support team- Industry: Automotive
- Company size: 1 001–5 000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
yonyx ris the best guide to resolve the vehicle concern.
Reviewed on 2022/11/02
Its very usefull to understand the problem and to resolve the issue step by step process.
Its very usefull to understand the problem and to resolve the issue step by step process.
Pros
Its very usefull to understand the problem and to resolve the issue step by step process.
Cons
Its not perfect for some issues. lack of issue summary.
- Industry: Automotive
- Company size: 5 001–10 000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Awesome creative application
Reviewed on 2023/01/03
In my daily routine , I will be suggesting the yonyx to my field engineers and technicians to...
In my daily routine , I will be suggesting the yonyx to my field engineers and technicians to trouble shoot the technical problems which they are facing in the field service. Really it's a awesome feature to use.
Pros
This is the first out sourcing product application I have used, after a few days of usage I'm really addicted to use, its very ease to use and trouble shoot the problems to the beginners in the company as well as it is feast to the persons like me who like to learn and implement new step .
Cons
The best thing I have used recently. Only one thing I want you add is video reference. till now the yonyx having the words and picture reference for the user, If you give new feature like video reference , it will be best thing.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10 000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Tool for a new employee.
Reviewed on 2023/01/20
Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete...
Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete the task within no time.
Pros
It is so useful in understanding the work flow in industry.
Cons
existing features are good andexpecting new features.
Yonyx FAQs
Below are some frequently asked questions for Yonyx.Q. What type of pricing plans does Yonyx offer?
Yonyx offers the following pricing plans:
- Starting from:
- Pricing model: Free Version, Subscription
- Free Trial: Available
http://corp.yonyx.com/pricing
Q. Who are the typical users of Yonyx?
Yonyx has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does Yonyx support?
Yonyx supports the following languages:
Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai
Q. Does Yonyx support mobile devices?
Yonyx supports the following devices:
Android (Mobile)
Q. What other apps does Yonyx integrate with?
Yonyx integrates with the following applications:
Desk.com, Freshdesk, NetSuite, Oracle B2C Service, Oracle Service, Salesforce Service Cloud, ServiceNow, Zendesk Suite
Q. What level of support does Yonyx offer?
Yonyx offers the following support options:
Phone Support, 24/7 (Live rep), Chat
Related categories
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