ChargeOver

ChargeOver

Subscription Billing for SMBs

4.8/5 (59 reviews)

ChargeOver Overview

ChargeOver is an affordable and full-featured recurring billing and subscription billing management application. Because ChargeOver stores payment card data on the user's behalf, it relieves some of the burdens of PCI compliance. To use ChargeOver, connect it to a website or application to automatically capture new customer information or directly enter customer information.

Nearly every situation can be billed with ChargeOver -- including one-time charges. If users can build it, ChargeOver can bill for it! ChargeOver will automatically bill (and invoice) customers at the intervals requested. Receipts, which users can customize to their liking, can also be sent out from ChargeOver. In fact, every communication that ChargeOver sends to customers can be customized with full HTML.

If a customer's payment card is about to expire, ChargeOver can send an email to that customer and request that she updates her payment information. If a customer's credit card info doesn't work for any reason, ChargeOver can contact the customer and request new payment information. Customers can update their payment information from a branded payment portal.

Of course, ChargeOver supports a variety of different payment processors or payment gateways, so users can choose the one that is the best fit for their business. The app is also multi-currency aware in case users happen to do business overseas. And if users have customers who pay via ACH or PayPal, ChargeOver also supports these methods of payment.

Everything that ChargeOver does through its web interface can also be accomplished using its API. Devs are welcome to work with us to integrate ChargeOver functionality into their applications.

Pricing

Starting from
US$65,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United Kingdom, United States

Supported Languages

English

ChargeOver Reviews

Overall rating
4.8/5
97% positive reviews
47
Excellent
10
Very good
2
Average
0
Poor
0
Terrible
Jehan N.

By far our best recurring billing option & amazing customer support

Reviewed on 2015/06/26
Review Source: GetApp

My experience with ChargeOver and their customer support team has been a very surprising in a great way. I have looked at many billing solutions over the years and none of them did exactly what I needed them to do when it comes to recurring billing. They required their own processors, or charged % of revenue which is ridiculous especially if you are generating significant revenue every month.

What sold me initially was that I could use my own gateway and preferred merchant pricing I had already established. I could also do automated recurring ACH's which was was also huge. The biggest seller and the biggest of all is the integration into Quickbooks desktop which a lot of others I tried but did not integrate correctly and wasted a ton of time reverting back. Finally the price for the service was extremely reasonable as well.

After we signed up there was some initial setup tasks that took about a week to work through but that was because we needed some customization that they took care of extremely fast and had us up and running. Using the desktop Quickbooks there were some minor issues here and there to start out with but over time they got addressed and the product today is much more useful.

What saves us the most amount of time is the automated processing and if cards don't go through the system will generate the emails for you and send links so the client can directly process. When you have 100's of clients this saves a significant amount of time.

Also this week we just switched from Quickbooks desktop to Quickbooks online. I was a little apprehensive about switching but am happy to say it only took us under 4 hours to do the switch and fix any minor sync issues. I was expecting a week or two but half a day was it.

The last thing I will say is the response time for any issues and follow up of the team there has been amazing. They are very reachable and get done what you need when you need it.

Pros

1) Features
2) Price
3) Customization
4) Responsiveness of Customer Support
5) Ease of Use
6) Amazing ROI
7) Integration to QB, QBOnline and Xero

Cons

1) Initial setup takes a few days if you need customizations
2) Advanced reporting is not there yet but heard in the works
3) If using the desktop version sometimes the sync doesn't work due to QB desktop locking the records so need to be careful to close and restart QB (Could just have been our workstation too). Now that we are on QB Online there is no issue

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jehan N.

Super happy with ChargeOver

Used Daily for 2+ years
Reviewed on 2017/01/09
Review Source: Capterra

We have been using ChargeOver for the past 3 years and the product gets better and better every month! Keith and Ryan are an absolute delight to work with and even with their rapid growth they have kept customer service a major priority. When billing clients there are a lot of things that can go wrong so having the trust that any issues that arise will be handled promptly puts them way above their competition from my perspective. Also, their product integrates into our recurring billing for Quickbooks Online extremely well. Was a super simple transition when we went from the desktop version to online which I was very surprised about. Now it works even better.

Pros

Ease of use, price, and customer service

Cons

It can be a bit tricky to teach new users at first because of all the features but once they get it then it is pretty straight forward

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrew L.

The Software That Pays For Itself

Used Daily for 2+ years
Reviewed on 2017/01/09
Review Source: Capterra

It hadn't occurred to me how much time we were spending trying to chase down clients who had declined payments until we tried ChargeOver. The automated emails letting my customers know that their payment had failed and the ability for them to pay the bill without any interaction from myself or my team is priceless. Customer support representative went above and beyond helping us initially get set up and they haven't let me down. After 2 years of being a client I can honestly say A. It pays for itself and B. It is a lot more efficient and official looking than manual gateway receipts.

Pros

The automation and branded receipts.

Cons

Turning off a customer isn't the easiest thing, but it is minuscule.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Amanda P.

Couldn't be happier with my choice!

Used Daily for 1-5 months
Reviewed on 2018/09/19
Review Source: Capterra

Integration and Time saving were my objectives as well as added functionality and I've achieved almost everything within a short period of time with everything else on the way. Super happy with my choice!

Pros

ChargeOver either does everything I want it to , or the support team work hard to quickly find a solution to whatever it is that I'm missing. I love how customizable everything is, how much of my time is saved by so many automated procedures, the customer service which is honestly outstanding, the ease of use and intuitive nature of everything, how I can have both my USD and CAD accounts combined ( but then split in reports where necessary) , the awesome dunning, the list goes on! I'm constantly raving about this product! It's made my job an absolute pleasure!

Cons

Currently the only thing I'm really missing is the ability to send out invoice due soon reminders, but I'm confident that one day soon they are going to let me know that that too is supported , as they always do with every client request sooner or later! I'm not sure this even belongs in the " What I like least" section - there isn't anything I don't like about it. It evolves to fit its customers needs. What's not to like about that?! :)

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrew L.

Perfect Solution to Avoid Accounts Receivable

Used Daily for 2+ years
Reviewed on 2018/06/09
Review Source: Capterra

I don't have to have an employee dedicated to accounts receivable anymore. Customers can self serve and we don't have to remember to bill them individually. It is all automated

Pros

Automated email reminders and the ability for customers to change their own billing information is very helpful.

Cons

Poor mobile accessibility can be a deal breaker for most. It is very bad. I believe they are working on it and their customer support is incredible, but I spoke to them about it about 6 months ago and it's still bad.

Response from ChargeOver

Thank you Andrew!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

ChargeOver Pricing

Starting from
US$65,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on how many customers users currently have signed up for a subscription billing or recurring revenue plan.

0 - 50 customers, $65/month
51 - 150 customers, $115/month
151 - 500 customers, $229/month
501 - 2500 customers, $549/month
Enterprise quotes available

ChargeOver Features

  • API
  • Accounting Integration
  • Billing & Invoicing
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Financial Analysis
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Real Time Data
  • Receiving
  • Reporting & Statistics
  • Third Party Integration

  • Accounting Management
  • Activity Dashboard
  • Automatic Notifications
  • Compliance Management
  • Expense Tracking
  • Workflow Management

Additional information for ChargeOver

Key features of ChargeOver

  • 256-bit encryption
  • ACH payment processing
  • API
  • API, .js, & webhooks
  • Accept credit, debit, ACH, and/or PayPal
  • Accounting integration
  • Automated dunning
  • Automatic reminders
  • Billing & invoicing
  • Billing rate management
  • Client management
  • Client portal
  • Credit card processing
  • Custom emails
  • Custom payment links
  • Custom pricing options
  • Customer payment portal
  • Customizable reporting
  • Data import/export
  • Discount management
  • Electronic payments
  • Email alerts
  • Email invitations & reminders
  • Email notifications
  • Flexible billing
  • Fully Customizable (HTML) invoices, bills, & receipts
  • Fully searchable database
  • Invoice management
  • Invoice processing
  • Manages One-Time Payments, trials, discounts, & upgrades
  • Multi-currency aware
  • Multiple pricing plans management
  • PCI compliance
  • Personalized communications
  • Phone, email, & chat support
  • Prepares PDF invoices
  • QuickBooks integration
  • QuickBooks, Xero, & Avalara integrations
  • Real time analytics
  • Real time data
  • Receipt management
  • Receiving
  • Recurring tasks
  • Reporting & statistics
  • Revenue management
  • SSL security
  • Subscription billing
  • Tagging
  • Task management
  • Works with many payment gateways (processors)
  • Zapier, Mandrill, Mailgun, & other integrations

Benefits

  • Automatically invoices recurring and subscription customers.
  • Accepts payments in many forms (credit cards, ACH/echeck, & paper checks)
  • Allows customers to use the customer portal to check their invoice status 24/7.
  • ChargeOver has multiple options for developers looking for an integration, including REST API, web hooks, ChargeOver.is and usage URLs (for data capture).
  • Enables users to customize their email notifications to reflect their company's voice.

  • GetApp Analysis

    ChargeOver is an invoicing tool that helps businesses overcome some of the biggest “pain points” associated with billing clients on a recurring basis. Rather than mailing out paper invoices and waiting weeks, or even months, for checks to be sent in, businesses that use ChargeOver can generate digital invoices and charge their customers’ credit cards automatically using existing merchant accounts.

    Developed with flexibility and customization in mind, ChargeOver allows businesses to create their own branded email templates for sending invoices, late-payment reminders, and confirming payments. Even the customer portals that companies embed on their own websites can be customized, making it easy for customers to log-in and pay their monthly bills online in a frictionless way.

    Automation is a key feature for ChargeOver. The web application makes it possible for its users to automate virtually every aspect of the billing and collections process, from generating invoices (automatically), to charging credit cards (automatically), and even sending email reminders (automatically) when bills are past due.

    What is ChargeOver?

    ChargeOver has taken a process that used to be considered painful, and turned it into a seamless event. Onboard customers, setting up new payment plans, and collecting on overdue charges is all done from inside the company’s web-based platform. Even better, ChargeOver’s “subscription intelligence” tools allow business owners to easily find the last invoice date, next invoice date, or lifetime value of any customer at a moment’s notice. Not only can billing can be done automatically, but ChargeOver will re-try failed charges when credit cards are declined

    The system sends payment confirmation messages to customers when their credit cards have been processed, eliminating yet another time consuming step in the billing cycle for business owners. Events-driven webhooks notify listener URLs automatically when certain actions—like subscription cancellations or invoices that remain unpaid for more than 30 days—take place within a company’s ChargeOver account.

    ChargeOver Main Features

    Personal ChargeOver dashboard

    From your personal ChargeOver dashboard, you can see an overview of the total amounts you’ve invoiced for and collected on in the past month, along with the number of new customers you’ve added. Check out the custom graph to see how your income has risen and fallen over any given period of time.

    Dashboard view of ChargeOver Recurring Billing

    Sign up new subscribers

    Each time a new subscriber joins your company, you’ll need to sign that customer up on ChangeOver. Enter basic details like the customer’s name and address, along with any relevant tags (like VIP) and billing information.

    Adding a new subscriber

    Create invoices for any customer

    At the end of the next billing cycle, create an invoice for any customers you have added. ChargeOver immediately generates invoices whenever you add a new billing package for a customer. Or, you also have the option to start invoicing on a specific date. Enter the service plan or item you’re billing for, along with a description of the charge, the rate, and the quantity. Once you are done with that step, you can add tags to make sorting invoices easier.

    Creating billing packages

    ChargeOver Integrations

    ChargeOver offers three popular ways for businesses to integrate their systems: Rest APIs, webhooks, and usage URLs. The system works together with other popular business tools, including accounting services and email management platforms, as well as the ability to sync with popular tools like QuickBooks.

    ChargeOver Pricing

    ChargeOver offers a free trial, with no credit card required. Monthly subscription plans start at $65 per month.

    ChargeOver Bottom Line

    • Straightforward solution for any business that charges customers at regular intervals
    • Easy setup featuring advanced tools
    • Flexible billing packages give the freedom to bill clients how they companies see fit
    • Auto-billing features increase the percentage of on-time payments
    • ChargeOver works with a number of payment gateways

    ChargeOver FAQs

    Below are some frequently asked questions for ChargeOver.

    Q. What type of pricing plans does ChargeOver offer?

    ChargeOver offers the following pricing plans:

    Starting from: US$65,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on how many customers users currently have signed up for a subscription billing or recurring revenue plan.

    0 - 50 customers, $65/month
    51 - 150 customers, $115/month
    151 - 500 customers, $229/month
    501 - 2500 customers, $549/month
    Enterprise quotes available

    Q. What are the main features of ChargeOver?

    ChargeOver offers the following features:

    • 256-bit encryption
    • ACH payment processing
    • API
    • API, .js, & webhooks
    • Accept credit, debit, ACH, and/or PayPal
    • Accounting integration
    • Automated dunning
    • Automatic reminders
    • Billing & invoicing
    • Billing rate management
    • Client management
    • Client portal
    • Credit card processing
    • Custom emails
    • Custom payment links
    • Custom pricing options
    • Customer payment portal
    • Customizable reporting
    • Data import/export
    • Discount management
    • Electronic payments
    • Email alerts
    • Email invitations & reminders
    • Email notifications
    • Flexible billing
    • Fully Customizable (HTML) invoices, bills, & receipts
    • Fully searchable database
    • Invoice management
    • Invoice processing
    • Manages One-Time Payments, trials, discounts, & upgrades
    • Multi-currency aware
    • Multiple pricing plans management
    • PCI compliance
    • Personalized communications
    • Phone, email, & chat support
    • Prepares PDF invoices
    • QuickBooks integration
    • QuickBooks, Xero, & Avalara integrations
    • Real time analytics
    • Real time data
    • Receipt management
    • Receiving
    • Recurring tasks
    • Reporting & statistics
    • Revenue management
    • SSL security
    • Subscription billing
    • Tagging
    • Task management
    • Works with many payment gateways (processors)
    • Zapier, Mandrill, Mailgun, & other integrations

    Q. Who are the typical users of ChargeOver?

    ChargeOver has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does ChargeOver support?

    ChargeOver supports the following languages:

    English

    Q. What type of pricing plans does ChargeOver offer?

    ChargeOver has the following pricing plans:

    Subscription

    Q. Does ChargeOver support mobile devices?

    We do not have any information about what devices ChargeOver supports

    Q. What other apps does ChargeOver integrate with?

    ChargeOver integrates with the following applications:

    ActiveCampaign, Clearlogin, Cyfe, LeadDyno, LeadMaster, QuickBooks, QuickBooks Online, VisitorTrack, Xero, Zendesk

    Q. What level of support does ChargeOver offer?

    ChargeOver offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials