Nutshell

CRM and email marketing that helps your business grow.

About Nutshell

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.

Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.

Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.

Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.

In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.


Key benefits of Nutshell

Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.

1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.

2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.

3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.

Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!


Images

Nutshell Software - Sales Automation
Nutshell Software - Contact Management
Nutshell Software - Team Collaboration
Nutshell Software - Free & Friendly Customer Support
Nutshell Software - Pipeline Management
Nutshell Software - Email Marketing Automation
Nutshell Software - Reporting & Performance Tracking
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Nutshell Software - Sales Automation
Nutshell Software - Contact Management
Nutshell Software - Team Collaboration
Nutshell Software - Free & Friendly Customer Support
Nutshell Software - Pipeline Management
Nutshell Software - Email Marketing Automation
Nutshell Software - Reporting & Performance Tracking

Not sure about Nutshell? Compare with a popular alternative

Nutshell

4,3 (447)
VS.
Highly reviewed

Starting Price

US$19,00
month
US$14,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

83
159

Integrations

35
40

Ease of Use

4,3 (447)
4,4 (2 141)

Value for Money

4,3 (447)
4,5 (2 141)

Customer Service

4,3 (447)
4,3 (2 141)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,3 /5
(447)
Value for Money
4,3/5
Features
4,0/5
Ease of Use
4,3/5
Customer Support
4,3/5

Already have Nutshell?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 447
Bill
Bill
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Feature-set Without Complexity

Reviewed on 2018/11/02

I run a global consulting practice with hundreds of corporate clients and thousands of individual...

I run a global consulting practice with hundreds of corporate clients and thousands of individual relationships that I manage. Nutshell lets me manage it all. It's my dashboard for everything in my company. It's entry-level rate is worth every penny.

Pros

I've used Nutshell for three separate businesses that I've run or owned. Each one considered a small to medium-sized business. Nutshell is perfectly suited to us because it's lightweight and easy to learn. It doesn't require an in-house expert on the app (like SalesForce). It's basic feature-set is all I've ever needed, and the support is terrific. Real people at the end of the phone, with fast responses. And, it's made in Michigan! It has a lot of simple customizations that I use; workflow, custom fields, leads, etc.

Cons

Integrations are somewhat limited, but still, plenty to work with. I'd like an integration to RingCentral's app. Also, it doesn't' handle subsidiary company relationships well. I've had to create a workaround with tags to help connect them.

John
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent CRM for our Niche Application - Best of Multiple Reviewed/Used

Reviewed on 2022/06/27

Excellent! The customer service has been responsive and the system has been 100% reliable.

Excellent! The customer service has been responsive and the system has been 100% reliable.

Pros

Barrier to entry was low with minimal upfront cost needed to evaluate the software. Ease of use for a small company with minimal resources to devote to developing, executing, and maintaining the system.

Cons

So far the only con that we have experienced has been in the reporting functions. This could be a by-product of our unique needs or our lack of resources available to investigate it further. It does seem limited compared to Salesforce.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Nutshell

Cost. Ease of implementation and end user usage.

Switched From

Salesforce Sales Cloud
Jason
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great service... very helpful and nice staff

Reviewed on 2017/05/07

Seeing activities of sales people and success of campaigns

Seeing activities of sales people and success of campaigns

Pros

Lead tracking and value of leads. Notification of wins. The reporting oand tracking of activities. I like to set activities up as different campaign. It is great for tracking the success of different sales campaign.

Cons

The App!!! Can't move a lead along the stages using Android. And you need to schedule an activity instead of logging an activity. The idea of logging is an activity is log what you just did. It is great on the desk top version. But on the App, the user finishes a cold call ..hops into their car and needs to schedule the activity the log it! I have complained about this for years. Nutshell team does not seem to understand how on road sales reps work. Very frustrating!

Response from Nutshell

Hey Jason!

Thanks for taking the time to provide some feedback. We are making enhancements to the app and hope to release these in the near term which should reduce your frustration.

Thank for being part of the Nutshell community.

Amanda

Keith
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Management

Reviewed on 2023/11/09

Been really good, and any tech issues are handled quickly by support team.

Been really good, and any tech issues are handled quickly by support team.

Pros

I love how this pulls from Quick Books via import to add new customers I invoice, and then brings in all emails from them prior and new.

Cons

I occasionally get duplicate contacts but I think that is my fault.

Madalynn
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

An Elegant Yet Powerful CRM

Reviewed on 2019/10/24

We are now better organized with our sales process and are more collaborative. This allows us to...

We are now better organized with our sales process and are more collaborative. This allows us to keep our important information in one place that is easy to use and work as a team to get things done!

Pros

I love the filtering ability with our companies and people lists. It allows us to really drill down and get the exact metrics we want. We are better able to see a lot of information at a glance in a dynamic way.

Cons

I would love more options when emailing groups of people in the system. Currently, I need to only use templates when emailing groups and I would like to be able to type out the email in one shot instead.

Alternatives Considered

Pipedrive, Nimble, monday.com, Copper, Spotler CRM and HubSpot CRM

Reasons for Choosing Nutshell

We realized we did not need a ticketing software but something more like a CRM, in looking over a lot of options this was the best price point and the best fit for what we needed.

Switched From

Freshdesk

Reasons for Switching to Nutshell

A lot of the other systems seemed overly complicated to use, we had a relatively short onboarding period to get our people trained quickly. The price point for the number of features was the best and most sustainable for our company. And we feel like we can grow with Nutshell.
Showing 5 reviews of 447 Read all reviews

Nutshell FAQs

Below are some frequently asked questions for Nutshell.

Nutshell offers the following pricing plans:

  • Starting from: US$19,00/month
  • Pricing model: Subscription
  • Free Trial: Available

14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/

Nutshell has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000

Nutshell supports the following languages:

English

Nutshell supports the following devices:

Android (Mobile), iPhone (Mobile)

Nutshell integrates with the following applications:

3CX, ActiveCampaign, Asana, Box, Constant Contact, FreshMail, Gmail, Google Contacts, Google Drive, HubSpot CRM, Jotform, Kixie PowerCall, LiveChat, Mad Mimi, MailUp, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Olark, OnceHub, PandaDoc, Pure Chat, Quickbooks Online, Reply, Slack, Trello, Twitter/X, Typeform, Unbounce, WebMerge, Wufoo, Yesware, Zapier, Zendesk Suite

Nutshell offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

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