Zenbership

Zenbership

Free & open source membership management software

3.9/5 (37 reviews)

Zenbership Overview

Zenbership is an open source membership software solution with a highly advanced feature set designed to help small businesses, non-profits, clubs, and organizations maximize their membership rosters. Features include:

- a CRM with contact and account management.
- Membership management features include custom database fields, forms, secure content, and a web-based member panel allowing for member-self-management.
- eCommerce features like subscription & due automation, a store front, invoicing, promo codes, physical product sales & shipping, extensive reporting, and more.
- a CMS featuring the ability to create and sell access to secure content.
- Extensive integration features including hundreds of hooks, plugins, and 3rd-party software integrations.
- Event management including custom registration forms, multiple pricing options such as member vs non-member, early-bird tickets, and add-on products.
- Extensive reporting tools.
- Marketing tools such as double opt-in email campaigns, automated followup campaigns, SMS functionality, social media functionality, source tracking, and more.
- an administrative dashboard allowing for multiple users with built-in permissions, quick filtering, advanced criteria searches, one-click exportable and printable data, and so much more!

Come see how Zenbership can help you achieve membership nirvana!

Pricing

Starting from
N/A
Pricing options
Free Trial
Open Source
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

English

Zenbership Reviews

Overall rating
3.9/5
70% positive reviews
13
Excellent
13
Very good
7
Average
4
Poor
0
Terrible
John M.

We tailored/launched Zenbership in 4 days; support issues hold back realisation of full potential.

Used Daily for 1+ year
Reviewed on 2018/06/19
Review Source: Capterra

Zenbership has enabled our NFP to operate in a manner which looks clean and effective (the member signup process has a very smooth appearance), and our volunteer committee spends almost no time dealing with membership issues. If it were not for the lack of support process or timely response, this product would be rated 8+

Pros

The software is highly tailorable, appears to be well written, and has very rich function. It's an extraordinary product, especially good value at the price. It's also very quick and light on resources. Onboarding members is a completely hands-off process, and renewal processing is largely automatic. The helpdesk-format interface for admins allows most tasks to be handled easily. Backing out a financial transaction (eg: a refund) is especially easy.

Cons

The lack of support and followthrough is a major challenge. Several major bugs are not only holding us back, but are causing problems with our members. Castlamp has not adequately completed a piece of support for which we paid at the beginning of 2018. We cannot log into two of the instances that we created, including a development instance which went rogue and charged members for renewals in parallel with the production instance. The software is somewhat quirky, and (as far as we can tell) it's not possible to tailor existing reports or add new ones. We cannot work out how to use the function which makes assets available only to members.

Apart from poor responsiveness and inability to contact the developer, the thing MOST missing is a forum or other user community environment which would encourage self-help. We don't know who other users are, or from whom we might get help without relying on the developer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Frank E.

We eventually abandoned this after three tries. Seems to require more tech knowledge than we possess

Used Daily for 6-12 months
Reviewed on 2018/06/21
Review Source: Capterra

A better appreciation of our technical limitations.

Pros

The feature set is impressive and seems to offer a very robust all-in-one package. The ability to publish events and manage payments was most enticing, as was the ability to customize certain areas of the site.

Cons

It appears that the technical level required to administer this software is higher than we possess or could allocate resources towards. A few days after setting it up and testing it, our hosting account was suspended "due to several connections executed to the index.php file and due to this apache service in the server causing issues. We have noticed this issue multiple times and at that time, large number of apache queries were executed."

We were advised to optimize our php scripts as per http://www.thegeekstuff.com/2014/04/optimize-php-code/

Not having the resources to do so, we reinstalled. We then experienced this problem a second time.

We reinstalled a third time and did not experience this issue again.

We did, however, then find that the event payments system acted inconsistently. At times we received proper notification of a signup, and the "count" rose accordingly. On two occasions this did not happen, and we were only aware of a signup due to PayPal's alert of a payment being received.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

3.0/10
Rita P.

Established program with great potential

Reviewed on 2016/03/29
Review Source: Capterra

The program has been around for a while but recently went open source. Despite that it has incredible promise. I downloaded it about a month back when it first went open source and since then they've released an update and have another one coming.

What it does you ask? A lot.

First of all, it is free. Despite that, it feels like it shouldn't be. The program is a membership tool, so you can build a custom database with custom fields, but it is also a full shopping cart and a email and sms marketing platform. It has a CRM system built it which they seem to be going heavy on improving even though for my purposes it works very well.

The developers are very responsive and even answered some of my questions without making me buy the support plan. That was pretty cool of them.

The reason it gets a 4 and not 5 is because the CMS and template editor could be improved a little, but that's splitting hairs. I talked to Jon and he told me they have an aggressive update schedule planned for the summer and part of that will be updating the CMS tool. Can't wait to see what that brings.

Installation requires a little technical knowledge, but they have a video walking you through the steps. That's helpful.

Overall, exceptional. It does everything very well. Highly highly recommended!

Response from Castlamp

The CMS is most certainly getting an overhaul! Thank you for your kind words Rita, we're looking forward to working with you moving forward.

Rating breakdown

Ease of Use
Customer Support

Joan D.

Powerful Membership Program

Reviewed on 2016/04/05
Review Source: Capterra

I installed this for a client that needed to create a membership section on their website, and also needed to upgrade and centralize their customer database (at the time several employees had Excel spreadsheets with different information). They have been using Zenbership since it's inception (and it's predecessor ppSD2 before it). It is a very powerful program with tons of features - and as such, the learning curve is pretty steep as there is so much available. Once you do get the hang of it, it is very flexible and you can set it up to suit your needs. We were also able to get custom programming done to add additional features to meet the company's business needs. Unfortunately, while custom programming was a selling feature, it turns out the the admin section was not built in a pluggable way to allow for custom functions. Every time there is a program update, our custom programming is lost. Maybe this will change with future development.

Response from Castlamp

Joan, thanks for your review. While in the past the plugin system wasn't fully mature, you'll be happy to know that in the upcoming v108 it has been completely revamped making extending the admin control panel much simpler and more importantly not causing it to be overwritten during updates. We've also improved the ease of use of the control panel. Shoot us an email we will be happy to help you get updated and get your customizations transfered over to the new plugin system!

Rating breakdown

Ease of Use
Customer Support

Richard T.

No Title

Used Weekly for 6-12 months
Reviewed on 2019/01/16
Review Source: Capterra

For managing a group association or club it is great. if you can figure it out.
with the updated standards you can't attach anything to an email but composing and sending worked fine
After 1 year I had to deactivate the software as it refused to cooperate with me about the activation/deactivation membership feature.
I am now looking for something else that works .

Pros

It has almost everything you need for managing an association from small to large
It sets up easily when you have the correct server software
Technical knowlege is not critical
Worked almost perfect for about a year. I managed to explore and solve all problems except 1.

Cons

THE LACK OF EASILY UNDERSTOOD DOCUMENTATION. i.e. NO DOCUMENTATION. I managed to figure out almost everything.
It worked very well for 1 year and then started inactivating members. When I re activated them, changed dates.etc. the software promptly inactivated them again. It gives no warning until after it has done the job.

Rating breakdown

Ease of Use

Likelihood to recommend

2.0/10

Zenbership Pricing

Starting from
N/A
Pricing options
Free Trial
Open Source
Value for money

Open source software licensed under the GPLv3.

Zenbership Features

  • API
  • Calendar Management
  • Customizable Reporting
  • Social Media Integration

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Third Party Integration

Additional information for Zenbership

Key features of Zenbership

  • Bounced E-Mail Tracking
  • CRM
  • E-Mail Campaigns
  • Employee Tracking
  • Invoicing
  • Membership Management
  • Promotional Codes
  • SMS (Text Messaging)
  • Secure Content
  • Targeted E-Mail Blasts
  • Themes

Zenbership FAQs

Below are some frequently asked questions for Zenbership.

Q. What type of pricing plans does Zenbership offer?

Zenbership offers the following pricing plans:

Pricing model: Open Source

Free Trial: Not Available

Open source software licensed under the GPLv3.

Q. What are the main features of Zenbership?

Zenbership offers the following features:

  • Bounced E-Mail Tracking
  • CRM
  • E-Mail Campaigns
  • Employee Tracking
  • Invoicing
  • Membership Management
  • Promotional Codes
  • SMS (Text Messaging)
  • Secure Content
  • Targeted E-Mail Blasts
  • Themes

Q. Who are the typical users of Zenbership?

Zenbership has the following typical customers:

Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Zenbership support?

Zenbership supports the following languages:

English

Q. What type of pricing plans does Zenbership offer?

Zenbership has the following pricing plans:

Open Source

Q. Does Zenbership support mobile devices?

We do not have any information about what devices Zenbership supports

Q. What other apps does Zenbership integrate with?

Zenbership integrates with the following applications:

Authorize.net, PayPal, Stripe

Q. What level of support does Zenbership offer?

Zenbership offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials