NueMD

Electronic health record software for medical practitioners

4,4 /5 (454 reviews) Write a Review!

NueMD Overview

What is NueMD?

NueMD is cloud-based, freeing practices from the burden of implementing, maintaining and upgrading software. Delivered over a secure Internet connection, the software operates independently of the web browser and thereby avoids many security risks that its browser-based competitors face. NueMD proudly claims over 7,000 providers representing nearly 100 specialties as customers.

NueMD should make the short list of any organization that is focused on improving their revenue cycle management. Practices that favor Apple computers can run NueMD on the Mac OS. Of course, the product also supports Windows environments.

NueMD is no longer available for purchase

NueMD Overview

Pricing

Starting from
US$149,00/month

Pricing options

Free Trial
Subscription
Value for money

Standard packages start at $149 per month, per provider. Ask about special pricing.


NueMD Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

iOS Appointments
Android EHR
NueMD Reports & Analysis
NueMD EHR
NueMD Claims Processing
NueMD Patient Tickets
NueMD Patient Registration
NueMD Appointment Scheduler
NueMD Home Screen
NueMD video NueMD screenshot: iOS Appointments NueMD screenshot: Android EHR NueMD screenshot: NueMD Reports & Analysis NueMD screenshot: NueMD EHR NueMD screenshot: NueMD Claims Processing NueMD screenshot: NueMD Patient Tickets NueMD screenshot: NueMD Patient Registration NueMD screenshot: NueMD Appointment Scheduler NueMD screenshot: NueMD Home Screen

NueMD Reviews

NueMD Reviews

Overall rating
4,4
/
5
Excellent
298

Very good
104

Average
28

Poor
10

Terrible
14

Value for Money
3,9
Features
4,2
Ease of Use
4,4
Customer Support
4,3
89% recommended this app
Verified Reviewer

Fast set up and implementation

Just like everyone else I was very skeptical with choosing a billing software. I feel that it is an important decision especially for a growing clinic. I choose NueMd because of its ease of use and training available. They help you to set up your business information as well as answer questions along the way. There is always someone available to help in the chat or they are very prompt to return your phone call.


Alicia E.

Ease of NueMD

I am a non college graduate that has no issues using this product. It is very easy to understand and effortless to use. i would recommend this to any office.


Carla F.

Not intuitive - NOT designed for Medical Doctors

Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.


Tami W.

Would highly recommend NueMD for your Practice Management. A++++++++++++++

I am the Office Manager here at a pediatrics office and I absolutely love this software. The majority of my time consists of the patient billing: entering of charges, posting of payments and printing of reports. Each of these are very simple to easy to use. My ONLY complaint is that searching for a diagnosis code, then inserting into the claim is a bit cumbersome. Still haven't mastered it yet, and have been here a year. Posting claims, correcting claims, posting payments and sending statements are all a breeze. Entering of patient demographics is easy to maneuver. The patient insurance screen is so simple. I have used a number of medical software programs, and the insurance screens are by far the easiest with NueMD.

As a manager, I have to print many reports both daily and monthly. The ease of printing a variety of reports with NueMD has made my job easier as well. In addition, as the key administrator for NueMD in our office, my responsibility includes the addition of new employees. Such a simple process. Likewise, adding new insurance companies is a breeze.

In regards to customer service, I feel very fortunate to have the availability to email Dotty at NueMD whenever I have questions. She ROCKS!!! It is very reassuring to know that I typically will receive a very timely reply. There has been a few questions that have taken quite a long time get resolved, but these involved technical support. I am quite certain that every situation can not be resolved immediately. Additionally, we seem to have "NueMD slow" times through out the day, and that can be quite annoying, although I am unsure how the connectivity to the "the Cloud" affects NueMD?

In closing, I would highly recommend NueMD. Best Practice Management software ever!!!


Kari K.

A Medical Software I would highly recommend

I am no computer guru, nor do I aspire to be. That is actually the beauty of NueMD. With the technology constantly changing and updates in the medical industry constantly being made, this is the perfect software in which you don't have to worry about keeping up with those changes. I had to do re-search for a new software program for our surgical assist practice. We wanted something internet based that we did not have to worry about system updates and backup's in addition to the ease of use from anywhere. My concerns were getting our providers set up with the electronic claims submissions in a timely manner so when we moved from one system into the next it would be as seamless as possible. Cost was also a factor. The initial set up fee and monthly fee was in line with it's competitors and sometimes on the lower end. The staff at NueMD helped this set-up process to be fast and manageable. Everything that we needed for our practice was something that we had option of use. Initially we sent out all of our patient statements but realized it was just too time consuming and not cost effective. We were able to adjust our account at a later date to subscribe to this service which was a financially sound decision. I also worried that being internet based that this could be an issue with constant conectivity. There have been very few times that the system has been down in the years that we have been a client and it was back up typically within the hours. I have found this software to be a great asset to our practice. I would highly recommend it to any medical practice that is looking for great quality, great price, ease of use and ample resource options with regards to questions and concerns.


Verified Reviewer
Industry: Medical Practice

Fast set up and implementation

Reviewed on 2014/09/24
Review Source: GetApp

Just like everyone else I was very skeptical with choosing a billing software. I feel that it is an important decision especially for a growing clinic. I choose NueMd because of its ease of use and training available. They help you to set up your business information as well as answer questions along the way. There is always someone available to help in the chat or they are very prompt to return your phone call.

Pros

Training, multiple users, access anywhere with an Internet connection, fast set up and implementation.

Cons

Learning a new software.

Alicia E.
Industry: Medical Practice
Company size: 51-200 Employees

Ease of NueMD

Used Daily for 1+ year
Reviewed on 2018/11/19
Review Source: Capterra

I am a non college graduate that has no issues using this product. It is very easy to understand and effortless to use. i would recommend this to any office.

Pros

NueMD is made for ease of use. I feel the color coding for different types of transactions makes it easier to visually determine what action may be needed next. Such as; insurance updates, payments received, or is the patient ready to be scheduled.
I also feel the speed buttons make it faster to negotiate around the patient file; such as: am i updating insurance info, or do i need to add an a service to what was received, or do i need to add a memo.

Cons

They only thing i find for this product that i don't like about this product is in the financials. If you see a patient many times over the years the financial page can get very long. If there was a feature that once the ticket is closed it can be downsized or fan or cascade close. Giving you the option to review later or skip over intirely.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Carla F.
Industry: Medical Practice
Company size: 2-10 Employees

Not intuitive - NOT designed for Medical Doctors

Used Other for 6-12 months
Reviewed on 2018/08/08
Review Source: SoftwareAdvice

Make a list of the basic task the doctor does to complete a chart. Then ask them to show you how they perform that task. Don't be like me and take for granted that a doctor can pull up a med, and see the mg dosing, or use a simple auto correct, or upload and save a form without waiting so long it delays your intake. Perhaps choose another software that is actually designed for medical doctors.

Pros

Looks professional and has nice colors. It has caused us to become creative and design our own "work arounds", which are costly to our practice but necessary to use this software.

Cons

The software freezes constantly requiring to reload it. The pharmacy meds are listed by full name, then NDC, then mg. They list a multitude of NDC numbers that the doc has to "choose" in order to auto fill. Cannot see the mg of med because the window is so small, requiring the doc to scroll down and across to find the right med. What doctor will know the NDC no. the pharmacist will use? A mystery! Doing the shortcuts for common meds is very time consuming since a lot of meds are prescribed and you must input those individually and for each doctor separately. The software will not allow more that 10mb to be uploaded into a chart at a time, and each page takes 10 seconds to save, blocking the use of the software until the save is completed. To upload a 25 pg medical chart scanned to the patient's record requires you to separate it into 5 pages each, wait for the minute to upload before you can move on to the next batch. More than 5 minutes to compete the process before you can use the software. A killer for an office that needs to upload various forms we complete for patients. A CD with 160mb to upload? Impossible. They don't have the common auto correct for medical terminology that other softwares use, requiring time consuming corrections by hand. Any fixes take months and you have to hound the support team to do them. They have to send the requests to a tech committee to review it. They never respond to your request, especially when they cannot or will not do the fix. Now that they are merging with AdvancedMD, they won't consider a fix unless it is urgent. Wait! Our fixes were requested long before the merger, over 6 months ago! And the one task we were promised to be fulfilled within three weeks of our purchasing the product (and as a condition of purchase) is still not done, and it has been over 6 months in the waiting. You cannot see more than one page on the screen so you can review an area while writing the chart. Sadly the staff are unaware of how a busy medical practice is run, or perhaps their hands are tied because the software falls very short of being useful for a medical practice. Not a good match for busy doctors. Many more issues, but I've run out of space.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Tami W.

Would highly recommend NueMD for your Practice Management. A++++++++++++++

Reviewed on 2014/08/01
Review Source: Capterra

I am the Office Manager here at a pediatrics office and I absolutely love this software. The majority of my time consists of the patient billing: entering of charges, posting of payments and printing of reports. Each of these are very simple to easy to use. My ONLY complaint is that searching for a diagnosis code, then inserting into the claim is a bit cumbersome. Still haven't mastered it yet, and have been here a year. Posting claims, correcting claims, posting payments and sending statements are all a breeze. Entering of patient demographics is easy to maneuver. The patient insurance screen is so simple. I have used a number of medical software programs, and the insurance screens are by far the easiest with NueMD.

As a manager, I have to print many reports both daily and monthly. The ease of printing a variety of reports with NueMD has made my job easier as well. In addition, as the key administrator for NueMD in our office, my responsibility includes the addition of new employees. Such a simple process. Likewise, adding new insurance companies is a breeze.

In regards to customer service, I feel very fortunate to have the availability to email Dotty at NueMD whenever I have questions. She ROCKS!!! It is very reassuring to know that I typically will receive a very timely reply. There has been a few questions that have taken quite a long time get resolved, but these involved technical support. I am quite certain that every situation can not be resolved immediately. Additionally, we seem to have "NueMD slow" times through out the day, and that can be quite annoying, although I am unsure how the connectivity to the "the Cloud" affects NueMD?

In closing, I would highly recommend NueMD. Best Practice Management software ever!!!

Response from NueMD

Hey Tami, thanks so much for the review! It's great to know that you appreciate Dotty as much as us here at NueMD!

Rating breakdown

Ease of Use
Customer Support

Kari K.

A Medical Software I would highly recommend

Reviewed on 2014/07/31
Review Source: Capterra

I am no computer guru, nor do I aspire to be. That is actually the beauty of NueMD. With the technology constantly changing and updates in the medical industry constantly being made, this is the perfect software in which you don't have to worry about keeping up with those changes. I had to do re-search for a new software program for our surgical assist practice. We wanted something internet based that we did not have to worry about system updates and backup's in addition to the ease of use from anywhere. My concerns were getting our providers set up with the electronic claims submissions in a timely manner so when we moved from one system into the next it would be as seamless as possible. Cost was also a factor. The initial set up fee and monthly fee was in line with it's competitors and sometimes on the lower end. The staff at NueMD helped this set-up process to be fast and manageable. Everything that we needed for our practice was something that we had option of use. Initially we sent out all of our patient statements but realized it was just too time consuming and not cost effective. We were able to adjust our account at a later date to subscribe to this service which was a financially sound decision. I also worried that being internet based that this could be an issue with constant conectivity. There have been very few times that the system has been down in the years that we have been a client and it was back up typically within the hours. I have found this software to be a great asset to our practice. I would highly recommend it to any medical practice that is looking for great quality, great price, ease of use and ample resource options with regards to questions and concerns.

Response from NueMD

Thanks for the review Kari! We love also the manageability of our cloud based software!

Rating breakdown

Ease of Use
Customer Support

User recommendation
8,6/10
Based on 454 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

NueMD Pricing

NueMD Pricing

Starting from
US$149,00/month
Free Trial
Subscription
Value for money

Standard packages start at $149 per month, per provider. Ask about special pricing.

Standard packages start at $149 per month, per provider. Ask about special pricing.

Value for Money
3,9/5
Based on 454 user ratings
Compare value for money rating with alternatives
Compare with alternatives

NueMD Features

NueMD Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,2/5
Based on 454 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for NueMD

Additional information for NueMD

Key features of NueMD

  • Appointment Reminder Calls or Texts
  • Batch Claims Submission
  • Charge Capture
  • Claim Scrubbing
  • Claims Processing
  • Collections Management
  • Electronic Chart Management
  • Electronic Remittance Advice (ERA)
  • Electronic Statements
  • Explanation of Benefits (EOB)
  • Insurance Eligibility Verification
  • Inventory Management
  • Medical Billing
  • NueMD Mobile
  • Patient Records
  • Patient Scheduling
  • Reports & Analysis
  • Scan Insurance Cards & IDs
  • Track Co-Pays, No-Shows, and Cancellations
  • Track Patient Flow (Arrival, Check-In, Visit, Departure)

Benefits

NueMD® offers a comprehensive suite of administrative and clinical solutions for practices of all sizes. Select the features you need to build a plan that’s right for you. Choose from appointment scheduling, practice management/medical billing software, electronic health records and medical billing services.

NueMD is especially strong in medical billing. The product’s ease-of-use is almost universally cited as its strongest value point. This ease-of-use and a full set of features ensure you get claims filed properly and your reimbursements quickly. In fact, NueMD operates its own claims clearinghouse, which handles over 3.5 million claims each year. This allows the company to offer its clients the ability to process an unlimited number of claims.

NueMD Billing Services gives you the expertise of Certified Professional Coders and the transparency of constant communication regarding your claims statuses. Customers report recouping lost revenue and increasing their reimbursements between 5 and 10 percent within sixty days.

NueMD Electronic Health Record is ONC-ATCB Certified and offers broad and deep functionality for clinical workflows. In additional to charting, the EHR includes e-prescribing, laboratory report tracking and secure fax management.

NueMD Mobile allows you to access your practice’s clinical and financial data on-the-go.

NueMD is an affordable solution. It is priced on a monthly subscription basis. The subscription includes an unlimited number of users and no limit on the number of practice locations. Upgrades and support are also included in these subscription fees. NueMD offers a unique customer support instant messaging system, where they typically respond within 30 seconds or less.

NueMD is no longer available for purchase

NueMD FAQs

NueMD FAQs

Below are some frequently asked questions for NueMD.

Q. What type of pricing plans does NueMD offer?

NueMD offers the following pricing plans:

Starting from: US$149,00/month

Pricing model: Subscription

Free Trial: Not Available

Standard packages start at $149 per month, per provider. Ask about special pricing.

Q. What are the main features of NueMD?

NueMD offers the following features:

  • Appointment Reminder Calls or Texts
  • Batch Claims Submission
  • Charge Capture
  • Claim Scrubbing
  • Claims Processing
  • Collections Management
  • Electronic Chart Management
  • Electronic Remittance Advice (ERA)
  • Electronic Statements
  • Explanation of Benefits (EOB)
  • Insurance Eligibility Verification
  • Inventory Management
  • Medical Billing
  • NueMD Mobile
  • Patient Records
  • Patient Scheduling
  • Reports & Analysis
  • Scan Insurance Cards & IDs
  • Track Co-Pays, No-Shows, and Cancellations
  • Track Patient Flow (Arrival, Check-In, Visit, Departure)

Q. Who are the typical users of NueMD?

NueMD has the following typical customers:

Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

Q. What languages does NueMD support?

NueMD supports the following languages:

English

Q. What type of pricing plans does NueMD offer?

NueMD has the following pricing plans:

Subscription

Q. Does NueMD support mobile devices?

NueMD supports the following devices:

iPhone

Q. What other apps does NueMD integrate with?

NueMD integrates with the following applications:

Luma Health, Practice Fusion, Sevocity EHR

Q. What level of support does NueMD offer?

NueMD offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials