NueMD

4.4 (457)
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Electronic health record software for medical practitioners

About NueMD

NueMD is cloud-based, freeing practices from the burden of implementing, maintaining and upgrading software. Delivered over a secure Internet connection, the software operates independently of the web browser and thereby avoids many security risks that its browser-based competitors face. NueMD proudly claims over 7,000 providers representing nearly 100 specialties as customers.

NueMD should make the short list of any organization that is focused on improving their revenue cycle management. Practices that favor Apple computers can run NueMD on the Mac OS. Of course, the product also supports Windows environments.

NueMD is no longer available for purchase


Key benefits of NueMD

NueMD® offers a comprehensive suite of administrative and clinical solutions for practices of all sizes. Select the features you need to build a plan that’s right for you. Choose from appointment scheduling, practice management/medical billing software, electronic health records and medical billing services.

NueMD is especially strong in medical billing. The product’s ease-of-use is almost universally cited as its strongest value point. This ease-of-use and a full set of features ensure you get claims filed properly and your reimbursements quickly. In fact, NueMD operates its own claims clearinghouse, which handles over 3.5 million claims each year. This allows the company to offer its clients the ability to process an unlimited number of claims.

NueMD Billing Services gives you the expertise of Certified Professional Coders and the transparency of constant communication regarding your claims statuses. Customers report recouping lost revenue and increasing their reimbursements between 5 and 10 percent within sixty days.

NueMD Electronic Health Record is ONC-ATCB Certified and offers broad and deep functionality for clinical workflows. In additional to charting, the EHR includes e-prescribing, laboratory report tracking and secure fax management.

NueMD Mobile allows you to access your practice’s clinical and financial data on-the-go.

NueMD is an affordable solution. It is priced on a monthly subscription basis. The subscription includes an unlimited number of users and no limit on the number of practice locations. Upgrades and support are also included in these subscription fees. NueMD offers a unique customer support instant messaging system, where they typically respond within 30 seconds or less.

NueMD is no longer available for purchase


Images

NueMD Software - iOS Appointments
NueMD Software - Android EHR
NueMD Software - NueMD Reports & Analysis
NueMD Software - NueMD EHR
NueMD Software - NueMD Claims Processing
NueMD Software - NueMD Patient Tickets
NueMD Software - NueMD Patient Registration
NueMD Software - NueMD Appointment Scheduler
NueMD Software - NueMD Home Screen
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NueMD video
NueMD Software - iOS Appointments
NueMD Software - Android EHR
NueMD Software - NueMD Reports & Analysis
NueMD Software - NueMD EHR
NueMD Software - NueMD Claims Processing
NueMD Software - NueMD Patient Tickets
NueMD Software - NueMD Patient Registration
NueMD Software - NueMD Appointment Scheduler
NueMD Software - NueMD Home Screen

Not sure about NueMD? Compare with a popular alternative

Starting Price

US$149.00
month
US$149.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

67
71

Integrations

No integrations found
1

Ease of Use

4.4 (457)
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Value for Money

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Customer Service

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Reviews

Overall rating

4.4 /5
(457)
Value for Money
3.9/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 457
John
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Customer Support

Reviewed on 2017/03/25

I sought customer service when the Nue MD application I use multiple times per day on my MAC laptop...

I sought customer service when the Nue MD application I use multiple times per day on my MAC laptop stopped working unexpectedly. After first seeking assistance from our group's external IT contractors - their response was not as timely as I needed, nor did they have sufficient knowledge of the software to immediately diagnose the problem - our organization's billing specialist suggested I call Nue MD directly. She had used the web based and telephone support options successfully in the past and was optimistic Nue MD would be the logical place to find assistance. A wise suggestion. Although it took two separate calls to actually resolve the problem completely, both calls were answered in a timely way, one immediately, and the second call with less than a two minute wait. In both cases, the Nue MD representative was friendly, efficient, and knowledgeable. In both cases she used a join.me application to gain access to my computer to diagnose and resolve the problem. The solution involved downloading a recent update to Java from the internet. The representative was able to create a new short cut icon on my desktop for ease and conveneince of use. When future interferences arise, Nue MD will be my first call. I can highly recommend their professionalism and responsiveness.

Kelly
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Frustrating

Reviewed on 2017/10/23

Pros

The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.

Cons

The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We currently have to enter claims into Availity for our new providers and also into NueMD so we can track when the payments do come in. It is double the work. We are currently pricing other systems and considering going with another company. Just know that you will have to spend a lot of time trying to get in touch with the EDI department and keeping up on their progress to get anything done.

You may also experience issues when training. I have been trained on a few other EHR systems in the past and if you have experience you can pretty much figure this system out on your own. However, we did experience issues with the trainer failing to call on scheduled training days and not following through when we needed them to.

Response from AdvancedMD

I'm sorry to hear about this, Kelly. Thank you for taking the time to give us feedback. Please email me at [email protected]. I would love to discuss this further.

Krystal
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not bad

Reviewed on 2022/08/11

It was okay, I wish the product was easier to use because billing is great.

It was okay, I wish the product was easier to use because billing is great.

Pros

The claims processing and support are great

Cons

SOAP notes are difficult to process, printing records can be monotonous.

Alternatives Considered

Tebra

Reasons for Choosing NueMD

Practice fusion was only an EHR system and did not include billing. We were already using NueMD for billing so it was an easy decision to use them both.

Switched From

Practice Fusion

Reasons for Switching to NueMD

The ease of use seemed better.
Robin
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Riverside Billing Service, Inc. Review of NueMD

Reviewed on 2014/03/04

Pros

NueMD is user-friendly for all ages. Our practices encompass staff of all ages, some of whom may never have used a computer and were still able to use most functions.

The demographic screen is easily understood, as is the insurance screen. I like the fact that as a billing service for the provider, I am able to assign the office staff certain fields to fill in, and I am able to complete the information for their insurance with the insurance card scanning module. It reduces a lot of headaches if I am able to enter this information from the module.

The capability of being able to create separate billing HCFA's is also a great feature. Remembering to enter or delete info in other billing programs is a hassle when you have limited staffing and/or time. Creating a HCFA for a specific service or dos is a great asset.

Our practice doesn't use the e-payment module for personal reasons, but I understand it to be a wonderful feature.

Being able to post a personal message to a patient and it print on their statement has been a time saver for me. Again, as a billing service, I service two other providers, and their software does not, so I find myself wasting a ton of time handwriting messages to them.

NueMD PM, customer support, and client services staff have all been very fair, accommodating, educational, and friendly to me over the past seven years. I do not have a reason to discontinue my use, have referred them to other provider practices, and will continue to do so.

Cons

Some of the reports are confusing to find until you run them routinely. Once you have mastered what you are looking for, it's smooth sailing.

Kimar
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NueMD. The answer to my PM needs.

Reviewed on 2014/02/21

Pros

I love NueMD's user-friendly Practice Management software and their Technical Support/Customer Service Team. The application is a breeze to learn, use, and teach to new staff members. I wear multiple hats in my office, and NueMD makes it very easy for me to switch between hats without being overwhelmed. With a system like this, I don't really need support anymore. However, a support team member is always a click away through VNC connect, so I don't even have to spell out my issue in detail. I can just click and connect. Then a representative will see my screen and take care of my concerns. A great feature I hardly see in other PMs is what I like to call "user login transfer." NueMD is a web-based system so you can have access to your system on the go with any browser that has Java. Now say you're a doctor that works with two different systems. Chances are that you have different login information. With NueMD, that's a little different, you can carry your same login credentials between both systems with only an account code to represent the other system. It's just one less thing to worry about if your already a user of NueMD.

Cons

NueMD software comes with a billboard feature on the home screen. A notification pops up whenever a new message/update/news is received. It's okay for the vendor to want to keep all clients informed but I'm never excited to see that "new message" notice on my screen when I log in first thing in the morning. Then I have to retype my password to confirm I've read it instead of just closing it out. Of course, this feature can be changed though the main admin account; however, I'm still not a fan of this little feature.

Showing 5 reviews of 457 Read all reviews

NueMD FAQs

Below are some frequently asked questions for NueMD.

NueMD offers the following pricing plans:

  • Starting from: US$149.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Standard packages start at $149 per month, per provider. Ask about special pricing.

NueMD has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

NueMD supports the following languages:

English

NueMD supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations NueMD has

NueMD offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for NueMD.