Mouseflow

Rating

4,5

Crystal I.

Industry: Insurance

Company size: 11-50 Employees

Great For Recording Iframes

Used Daily for 1+ year

Reviewed on 2018/04/23

Review Source: Capterra

Pros

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do.

The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc.

One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you.

We have reached out to support numerous times. They are always prompt and kind.

Cons

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Response from Mouseflow

Hello Crystal,

Thank you very much for your review and feedback. We are sorry it took is this long to get back to you.

We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :).

Thank you again for your feedback and rating. We appreciate your support!

Rating breakdown

Value for Money

Ease of Use

Customer Support

Filippo S.

Industry: Internet

Company size: 51-200 Employees

The right balance between costs and features

Used Daily for 6-12 months

Reviewed on 2017/06/08

Review Source: GetApp

Pros

Very easy to use and great in some features: heatmaps, recoring sessions, but most of all form analytics. Very interesting the balance between costs and features (also the new feedback module).

Cons

I expect integrations with other tools to be improved. The layout for the heatmap can be improved. Sometimes it does not correctly work for pages under login

Response from Mouseflow

Hi Filippo,

it's been a while. We are truly sorry that we never got back to you until now.

Thank you very much for providing us with your feedback and for rating us.

Ever since you wrote your review, we've made great improvements that address your pain points. We now have more than 300 integrations available :).

Perhaps you stuck around with us, but if you didn't we'd love to have you back and take Mouseflow for a spin. We are sure it will be worth it and that you will enjoy it.

Thanks!

Rating breakdown

Value for Money

Ease of Use

Customer Support

Likelihood to recommend: 7.0/10

Brian W.

Industry: Information Technology & Services

Company size: 2-10 Employees

Gain great insights into your webflow.

Used Monthly for 1+ year

Reviewed on 2020/09/29

Review Source: Capterra

It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients.

Pros

This software allows us to quickly view sessions on our website installs to help us determine if our features and services are supporting customer engagement and interaction. We can view user sessions to see what people are liking, interacting with and getting stuck on.

Cons

Sometimes, it's hard to tie a user to their session, especially since our service has multiple installs. Each time the user leaves one install and moves to the next, a new recording is created.

Response from Mouseflow

Hello Brian,

Thank you for the review, we really appreciate your support!

Custom variables could potentially solve your challenge - we allow users to tag recordings with any data from their end. If you have users id's you could pass them along to our system and be able to filter recordings by those variables (in this case user ids). If this is something interesting for you, please shoot us a message and we'll assist you with this!

Rating breakdown

Value for Money

Ease of Use

Likelihood to recommend: 8.0/10

David S.

Industry: Education Management

Company size: 11-50 Employees

Just an overall sotfware

Used Daily for 6-12 months

Reviewed on 2019/09/02

Review Source: Capterra

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros

They recording system is good with proper stadistics

Cons

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Response from Mouseflow

Hi David,

Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

Rating breakdown

Value for Money

Ease of Use

Customer Support

Likelihood to recommend: 6.0/10

Mark T.

Industry: Marketing & Advertising

Company size: Self Employed

Game Changing Software

Used Daily for 1-5 months

Reviewed on 2020/08/11

Review Source: Capterra

Very good, support was excellent and the product works very well

Pros

Mouseflow is superb when it comes to seeing how people progress through your site.

We've been able to make many changes that all helped increase sales

Cons

Initially navigation was a bit weird but soon got the hang of it

Response from Mouseflow

Hello there, Mark!

Thank you very much for sharing your rating and feedback.

We continue to make improvements on our onboarding flow to make it easier for people to take advantage of Mouseflow quickly. We appreciate your feedback on this.

Thank you for choosing Mouseflow and for continuing to support our growth.

See you around!

Rating breakdown

Value for Money

Ease of Use

Customer Support

Likelihood to recommend: 10.0/10

User recommendation

8,8/10

Based on 25 user ratings

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User recommendation

8,4/10

Mouseflow Pricing

Starting from

US$29,00/month

Free Trial

Free

Subscription

Open Source

Value for money

Find more information about our pricing from here: https://mouseflow.com/pricing/

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Find more information about our pricing from here: https://mouseflow.com/pricing/

Value for Money

4,3/5

Based on 25 user ratings

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Value for Money

4,4

Mouseflow Features

API

Activity Dashboard

Ad hoc Reporting

Business Analysis

Business Intelligence

Charting

Collaboration Tools

Customizable Reporting

Dashboard Creation

Data Filtering

Data Import/Export

Data Visualization

Monitoring

Multiple Data Sources

Predictive Analytics

Real Time Analytics

Real Time Data

Reporting & Statistics

Third Party Integration

Visual Analytics

Features

4,4/5

Based on 25 user ratings

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Features

4,4