Mouseflow

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do.

The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc.

One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you.

We have reached out to support numerous times. They are always prompt and kind.

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Mouseflow is superb when it comes to seeing how people progress through your site.

We've been able to make many changes that all helped increase sales

Initially navigation was a bit weird but soon got the hang of it

The recordings are incredible. One example - I received an email from a user who experienced an issue on the site, but didn't provide any details. I was able to locate his recording and see the exact error who receive - then fix the issue without having to ask the user for more information. I also love how all the pages they visit are organized into one recording so you can quickly skip between the pages they visit.

MouseFlow also does a great job at ensuring end user privacy by automatically blocking users sensitive data, and allowing you to add additional CSS selectors to things you don't want to track that might not be ignored by their software. You can auto opt out of recording GDPR users and much more. We have tried others and this is the best product on the market!

I wish it was a little easier to modify the heatmaps. Sometimes we have a popup that will be on top of the heatmap or animated elements don't appear because the animations have not completed when the page snapshot was taken. In my experience a quick message to their support will fix the issue.

They recording system is good with proper stadistics

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are.

I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software.

I'm finicky about dashboards.

I started the a trial with Mouseflow, and did not jump to buy their product until I could see what kind of data it would provide to my business.

I love all of the different ways, now, that I will be able to analyze my website design changes.

In particular, I love their "scroll" feature that will show you how far your customers are actually engaging with a page.

Oh, .........and I ABSOLUTELY LOVE the fact that I do not have to MANUALLY set up a heatmap as I did with my past provider.

Once you put the code in your site........Mouseflow goes to work!

I have already used a feedback form and had engagement, too.

I would highly recommend Mouseflow.

I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.