Mouseflow

Heatmaps, Session Replay, Funnels, Form analytics and more

About Mouseflow

Mouseflow is a behavior analytics platform used to optimize website experiences towards improving conversions. With Mouseflow, you can find answers that traditional analytics tools can't by allowing you to watch your website visitors' sessions, build 6 types of heatmaps for all your pages automatically, set up funnels to watch where and why your visitors drop, use form analytics to improve your lead generation, and launch feedback campaigns to learn more about your visitors.

Pricing starting from:

US$29,00/month

  • Free Trial
  • Free Version
  • Subscription
  • Open Source

Key benefits of Mouseflow

Full, always on, session recording with no forced sampling of data collection.
No need for setting up heatmaps in advance
6 types of Heatmaps are built automatically for all your pages
Automatic tagging of problematic sessions
Extensive filters and use of custom variables

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Danish, Dutch, English, French, German and 6 others, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish

Pricing starting from:

US$29,00/month

  • Free Trial
  • Free Version
  • Subscription
  • Open Source

Images

Mouseflow Live Heatmap
Mouseflow Funnel Analytics
Mouseflow GEO Heatmap
Mouseflow Click Heatmap
Mouseflow Movement Heatmap
Mouseflow Attention Heatmap
Mouseflow Scroll Heatmap
View 8 more
Mouseflow video Mouseflow video Mouseflow screenshot: Mouseflow Live Heatmap Mouseflow screenshot: Mouseflow Funnel Analytics Mouseflow screenshot: Mouseflow GEO Heatmap Mouseflow screenshot: Mouseflow Click Heatmap Mouseflow screenshot: Mouseflow Movement Heatmap Mouseflow screenshot: Mouseflow Attention Heatmap Mouseflow screenshot: Mouseflow Scroll Heatmap

Features

Total features of Mouseflow: 37

  • A/B Testing
  • API
  • Ad hoc Reporting
  • Behavioral Analytics
  • Campaign Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Dashboard
  • Data Visualization
  • Dynamic Content
  • Element Analytics
  • Embeddable Maps
  • Engagement Analytics
  • Feedback Management
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Goal Setting / Tracking
  • Heatmaps
  • Keyword Tracking
  • Multi-Language
  • Multiple Site Management
  • Pageview Tracking
  • Radial Mapping
  • Referral Tracking
  • Reporting & Statistics
  • Screen Activity Recording
  • Site Search Tracking
  • Tagging
  • Territorial Mapping
  • Time on Site Tracking
  • Usability Testing
  • User Interaction Tracking
  • User Research Analysis
  • Visitor Tracking
  • Web Forms
  • Website Analytics

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Crazy Egg

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Join 300,000 websites who use Crazy Egg to get the most of every website visitor. Snapshots (heatmaps, scrollmaps,...

FullStory

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LogRocket

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Reviews

Overall rating

4,7 /5
(67)
Value for Money
4,5/5
Features
4,6/5
Ease of Use
4,5/5
Customer Support
4,6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 67
Crystal I.
Overall rating
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great For Recording Iframes

Reviewed on 2018/04/23

Pros

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do.

The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc.

One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you.

We have reached out to support numerous times. They are always prompt and kind.

Cons

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Response from Mouseflow

Hello Crystal,

Thank you very much for your review and feedback. We are sorry it took is this long to get back to you.

We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :).

Thank you again for your feedback and rating. We appreciate your support!

Mark T.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changing Software

Reviewed on 2020/08/11

Very good, support was excellent and the product works very well

Very good, support was excellent and the product works very well

Pros

Mouseflow is superb when it comes to seeing how people progress through your site.

We've been able to make many changes that all helped increase sales

Cons

Initially navigation was a bit weird but soon got the hang of it

Response from Mouseflow

Hello there, Mark!

Thank you very much for sharing your rating and feedback.

We continue to make improvements on our onboarding flow to make it easier for people to take advantage of Mouseflow quickly. We appreciate your feedback on this.

Thank you for choosing Mouseflow and for continuing to support our growth.

See you around!

Paul H.
Overall rating
  • Industry: E-Learning
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best user recordings available

Reviewed on 2021/02/19

Pros

The recordings are incredible. One example - I received an email from a user who experienced an issue on the site, but didn't provide any details. I was able to locate his recording and see the exact error who receive - then fix the issue without having to ask the user for more information. I also love how all the pages they visit are organized into one recording so you can quickly skip between the pages they visit.

MouseFlow also does a great job at ensuring end user privacy by automatically blocking users sensitive data, and allowing you to add additional CSS selectors to things you don't want to track that might not be ignored by their software. You can auto opt out of recording GDPR users and much more. We have tried others and this is the best product on the market!

Cons

I wish it was a little easier to modify the heatmaps. Sometimes we have a popup that will be on top of the heatmap or animated elements don't appear because the animations have not completed when the page snapshot was taken. In my experience a quick message to their support will fix the issue.

Response from Mouseflow

Hello Paul,

Thank you for such an awesome review. We love that you got to locate the issue and solve it through our session replay.

I can see that your problems with the popup overlays in heatmaps have been solved. Anytime you run into any issues, don't hesitate to contact our support staff :).

Talk to you soon!

David S.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Just an overall sotfware

Reviewed on 2019/09/02

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't...

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros

They recording system is good with proper stadistics

Cons

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Response from Mouseflow

Hi David,

Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

Ann W.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Easy To Use & Great Visual Drill downs

Reviewed on 2021/01/20

See above.

Customer Service is very attentive.

See above.

Customer Service is very attentive.

Pros

I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are.

I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software.

I'm finicky about dashboards.

I started the a trial with Mouseflow, and did not jump to buy their product until I could see what kind of data it would provide to my business.

I love all of the different ways, now, that I will be able to analyze my website design changes.

In particular, I love their "scroll" feature that will show you how far your customers are actually engaging with a page.

Oh, .........and I ABSOLUTELY LOVE the fact that I do not have to MANUALLY set up a heatmap as I did with my past provider.

Once you put the code in your site........Mouseflow goes to work!

I have already used a feedback form and had engagement, too.

I would highly recommend Mouseflow.

Cons

I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.

Response from Mouseflow

Hello Ann,

Thank you so much for giving us such favorable and comprehensive review. We are very happy to see that you have found our product convenient and easy to us.

Glad to have you with us!

Showing 5 reviews of 67 Read all reviews

Mouseflow FAQs

Below are some frequently asked questions for Mouseflow.

Mouseflow offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Free, Subscription, Open Source
  • Free Trial: Available

Find more information about our pricing from here: https://mouseflow.com/pricing/

We do not have any information about Mouseflow features

Mouseflow has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Mouseflow supports the following languages:

Danish, Dutch, English, French, German, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish

Mouseflow supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Mouseflow integrates with the following applications:

3dcart, Adobe Analytics, Drupal, Freshdesk, Google Analytics, HubSpot CRM, HubSpot Marketing Hub, HubSpot Sales Hub, Joomla, Magento Commerce, Optimizely, PrestaShop, Segment, Shopify, Slack, Squarespace, Tealium Universal Data Hub, Unbounce, Usabilla, Weebly, Wix, WordPress, Zendesk

Mouseflow offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Mouseflow.