Mouseflow

4.7 (116)
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Heatmaps, Session Replay, Funnels, Form analytics and more

About Mouseflow

Mouseflow is a behavior analytics platform used to optimize website experiences towards improving conversions, perfect for UX professionals, Product Managers, Digital Marketers, startups, small businesses, and enterprises. With Mouseflow, you can find answers that traditional analytics tools can't by allowing you to watch your website visitors' sessions, build 6 types of heatmaps for all your pages automatically, set up funnels to watch where and why your visitors drop, use form analytics to improve your lead generation, and launch feedback campaigns to learn more about your visitors.


Key benefits of Mouseflow

Full, always on, session recording with no forced sampling of data collection.
No need for setting up heatmaps in advance
6 types of Heatmaps are built automatically for all your pages
Automatic tagging of problematic sessions
Extensive filters and use of custom variables


Images

Mouseflow Software - Session replay
Mouseflow Software - Conversion funnels
Mouseflow Software - Form analytics
Mouseflow Software - Click heatmap
Mouseflow Software - Live heatmap for dynamic elements
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Mouseflow Software - Session replay
Mouseflow Software - Conversion funnels
Mouseflow Software - Form analytics
Mouseflow Software - Click heatmap
Mouseflow Software - Live heatmap for dynamic elements

Not sure about Mouseflow? Compare with a popular alternative

Mouseflow

4.7 (116)
VS.
Highly reviewed

Starting Price

US$31.00
year
US$39.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

73
118

Integrations

21
8

Ease of Use

4.6 (116)
4.7 (226)

Value for Money

4.4 (116)
4.6 (226)

Customer Service

4.6 (116)
4.7 (226)
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Reviews

Overall rating

4.7 /5
(116)
Value for Money
4.4/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.6/5

Already have Mouseflow?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 116
Robert
Robert
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mouseflow: You're Missing Out If You're Not Using It!

Reviewed on 2021/01/31

Easy set up. Easy integration. Easy to use. Great reports. It's just great.

Easy set up. Easy integration. Easy to use. Great reports. It's just great.

Pros

I have a successful e commerce business selling my original works of art and printed editions. Mouseflow enables me to "see" what users are doing in both recordings and real-time. Its critical in optimizing my site to make sure collectors can locate and purchase what they are looking for. This is the most important analytical tool I have implemented and can't see having a successful online presence without it.

Cons

Features seem complete. The Friction score is confusing as is the form Interact tag... perhaps I need to read the documentation. I'd also like to have the entry level plan allow 2 websites.

Response from Mouseflow

Hello Robert,

Thank you for taking the time to review us. We appreciate your feedback too.

If you run into any issues, please fire up a chat inside the app and support will be right with you to guide you.

See you around!

Shivendra
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great tool to plugin to understand user reaction on web site

Reviewed on 2021/08/05

Greta tool . I loved it and it overall helped to increase the traffic by knowing user interactions...

Greta tool . I loved it and it overall helped to increase the traffic by knowing user interactions behavior . Easy to use and can be plugged in in few min. Licensing is also moderate is worth using it. i recommend it for online marketing .

Pros

Mouseflow tool is easy to plugin into web site with little effort. Admin Portal helps us to see many kind of reports like Session replay ,Visitor details , click behavior etc. Apart from that it provides many other information like browser, device, geographic information, Time spent which helps business to understand users behavior and improve overall experience . Configuring funnel and using to analysis also a great feature

Cons

Overall is good experience , however I think for small marketing client licensing is little at high side. Apart from that looks good to me

Response from Mouseflow

Hi Shivendra,

Thank you very much for sharing your Mouseflow experience on Capterra.

We'd love to explore more of our partnership options with you. Could you please email us at
[email protected]?

We look forward to hearing back from you.

David
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Just an overall sotfware

Reviewed on 2019/09/02

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't...

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros

They recording system is good with proper stadistics

Cons

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Response from Mouseflow

Hi David,

Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

Ghislaine
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 201–500 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use tracking software

Reviewed on 2021/01/21

Mouseflow gives a good insight into the website visitors movements on our pages. This helps us to...

Mouseflow gives a good insight into the website visitors movements on our pages. This helps us to improve pages and page flows.

Pros

I like to possibility to define which page flows you are interested in afterwards - you don't have to wait for results.

Cons

Cannot think of what I don't like about this software

Response from Mouseflow

Hello Ghislaine,

Thank you for sharing your review :). We are glad to have you!

We know how important site speed is, so we have made Mouseflow so that it doesn't have a negative effect on it.

As we record all your website visits, your data becomes available very fast so that you can jump right in. Have you tried funnels and forms? You can build these retroactively so you don't have to remember to set them up either ;).

We are around if you need us. Just fire up a chat inside the app and we'll be right with you.

See you soon!

Mowshori
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mouseflow does an excellent job of making great Heat Maps.

Reviewed on 2022/09/18

Sorting through a lot of data is hard, and the robust filters make it much easier to make sense of...

Sorting through a lot of data is hard, and the robust filters make it much easier to make sense of it all so I can increase my conversion rate.

Pros

I like how simple it is to set up Mouseflow. As soon as I get the product, I can look at how real users are acting. Which brings us to the next good thing about this tool for replaying sessions. It shows real behaviors, not fake ones. So, I can make better business decisions than when I only have hypothetical situations to go on.
Also, with features like the mouse tracker and different heatmaps tools, I can record a wide range of user behavior from start to finish. With Mouseflow's ability to track clicks and mouse movements, I can see every web page you own in detail. Our dashboard shows even the smallest details of how users act.

Cons

But if we have more than one website, I'll have to upgrade from the Starter package because each plan limits the number of sessions I can watch in a month. If my site suddenly gets a lot more visitors, I might not be able to track their sessions if I have already reached the maximum number of views for my plan.

Alternatives Considered

FigPii

Switched From

Hotjar
Showing 5 reviews of 116 Read all reviews

Mouseflow FAQs

Below are some frequently asked questions for Mouseflow.

Mouseflow offers the following pricing plans:

  • Starting from: US$31.00/year
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Mouseflow has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Mouseflow supports the following languages:

Danish, Dutch, English, French, German, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish

Mouseflow supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Mouseflow integrates with the following applications:

Adobe Analytics, Adobe Commerce, Drupal, Freshdesk, Google Analytics 360, HubSpot CRM, HubSpot Marketing Hub, HubSpot Sales Hub, Joomla, PrestaShop, Segment, Shift4Shop, Shopify, Slack, Squarespace, Tealium Customer Data Hub, Unbounce, Weebly, Wix, WordPress, Zendesk Suite

Mouseflow offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Mouseflow.