Mouseflow

Heatmaps, Session Replay, Funnels, Form analytics and more

4,5 /5 (25 reviews) Write a Review!

Mouseflow Overview

What is Mouseflow?

Mouseflow is a behavior analytics platform used to optimize website experiences towards improving conversions. With Mouseflow, you can find answers that traditional analytics tools can't by allowing you to watch your website visitors' sessions, build 6 types of heatmaps for all your pages automatically, set up funnels to watch where and why your visitors drop, use form analytics to improve your lead generation, and launch feedback campaigns to learn more about your visitors.

Mouseflow Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Free
Subscription
Open Source
Value for money

Find more information about our pricing from here: https://mouseflow.com/pricing/


Mouseflow Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Danish, Dutch, English, French, German and 6 others, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish

Media

Mouseflow Live Heatmap
Mouseflow Funnel Analytics
Mouseflow GEO Heatmap
Mouseflow Click Heatmap
Mouseflow Movement Heatmap
Mouseflow Attention Heatmap
Mouseflow Scroll Heatmap
Mouseflow screenshot: Mouseflow Live Heatmap Mouseflow screenshot: Mouseflow Funnel Analytics Mouseflow screenshot: Mouseflow GEO Heatmap Mouseflow screenshot: Mouseflow Click Heatmap Mouseflow screenshot: Mouseflow Movement Heatmap Mouseflow screenshot: Mouseflow Attention Heatmap Mouseflow screenshot: Mouseflow Scroll Heatmap

Mouseflow Reviews

Mouseflow Reviews

Overall rating
4,5
/
5
Excellent
16

Very good
7

Average
1

Poor
1

Terrible
0

Value for Money
4,3
Features
4,4
Ease of Use
4,4
Customer Support
4,4
92% recommended this app
Crystal I.

Great For Recording Iframes


Filippo S.

The right balance between costs and features


Brian W.

Gain great insights into your webflow.

It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients.


David S.

Just an overall sotfware

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.


Mark T.

Game Changing Software

Very good, support was excellent and the product works very well


Crystal I.
Industry: Insurance
Company size: 11-50 Employees

Great For Recording Iframes

Used Daily for 1+ year
Reviewed on 2018/04/23
Review Source: Capterra

Pros

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do.

The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc.

One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you.

We have reached out to support numerous times. They are always prompt and kind.

Cons

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Response from Mouseflow

Hello Crystal,

Thank you very much for your review and feedback. We are sorry it took is this long to get back to you.

We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :).

Thank you again for your feedback and rating. We appreciate your support!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Filippo S.
Industry: Internet
Company size: 51-200 Employees

The right balance between costs and features

Used Daily for 6-12 months
Reviewed on 2017/06/08
Review Source: GetApp

Pros

Very easy to use and great in some features: heatmaps, recoring sessions, but most of all form analytics. Very interesting the balance between costs and features (also the new feedback module).

Cons

I expect integrations with other tools to be improved. The layout for the heatmap can be improved. Sometimes it does not correctly work for pages under login

Response from Mouseflow

Hi Filippo,

it's been a while. We are truly sorry that we never got back to you until now.

Thank you very much for providing us with your feedback and for rating us.

Ever since you wrote your review, we've made great improvements that address your pain points. We now have more than 300 integrations available :).

Perhaps you stuck around with us, but if you didn't we'd love to have you back and take Mouseflow for a spin. We are sure it will be worth it and that you will enjoy it.

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Brian W.
Industry: Information Technology & Services
Company size: 2-10 Employees

Gain great insights into your webflow.

Used Monthly for 1+ year
Reviewed on 2020/09/29
Review Source: Capterra

It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients.

Pros

This software allows us to quickly view sessions on our website installs to help us determine if our features and services are supporting customer engagement and interaction. We can view user sessions to see what people are liking, interacting with and getting stuck on.

Cons

Sometimes, it's hard to tie a user to their session, especially since our service has multiple installs. Each time the user leaves one install and moves to the next, a new recording is created.

Response from Mouseflow

Hello Brian,

Thank you for the review, we really appreciate your support!

Custom variables could potentially solve your challenge - we allow users to tag recordings with any data from their end. If you have users id's you could pass them along to our system and be able to filter recordings by those variables (in this case user ids). If this is something interesting for you, please shoot us a message and we'll assist you with this!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

David S.
Industry: Education Management
Company size: 11-50 Employees

Just an overall sotfware

Used Daily for 6-12 months
Reviewed on 2019/09/02
Review Source: Capterra

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros

They recording system is good with proper stadistics

Cons

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Response from Mouseflow

Hi David,

Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Mark T.
Industry: Marketing & Advertising
Company size: Self Employed

Game Changing Software

Used Daily for 1-5 months
Reviewed on 2020/08/11
Review Source: Capterra

Very good, support was excellent and the product works very well

Pros

Mouseflow is superb when it comes to seeing how people progress through your site.

We've been able to make many changes that all helped increase sales

Cons

Initially navigation was a bit weird but soon got the hang of it

Response from Mouseflow

Hello there, Mark!

Thank you very much for sharing your rating and feedback.

We continue to make improvements on our onboarding flow to make it easier for people to take advantage of Mouseflow quickly. We appreciate your feedback on this.

Thank you for choosing Mouseflow and for continuing to support our growth.

See you around!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 25 user ratings
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Mouseflow Pricing

Mouseflow Pricing

Starting from
US$29,00/month
Free Trial
Free
Subscription
Open Source
Value for money

Find more information about our pricing from here: https://mouseflow.com/pricing/

Find more information about our pricing from here: https://mouseflow.com/pricing/

Value for Money
4,3/5
Based on 25 user ratings
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Mouseflow Features

Mouseflow Features

API
Activity Dashboard
Ad hoc Reporting
Business Analysis
Business Intelligence
Charting
Collaboration Tools
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualization
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Visual Analytics
Features
4,4/5
Based on 25 user ratings
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Categories

Additional information for Mouseflow

Additional information for Mouseflow

Key features of Mouseflow

  • Click Heatmaps
  • Drop-Off Analysis
  • Form Analytics
  • Funnel Analysis
  • In-Page Analytics
  • Keystroke Logging
  • Link Analytics
  • Mouse Tracking
  • Movement Heatmaps
  • Performance Testing
  • Scroll Heatmaps
  • Trend Report
  • Usability Analysis

Benefits

Full, always on, session recording with no forced sampling of data collection.
No need for setting up heatmaps in advance
6 types of Heatmaps are built automatically for all your pages
Automatic tagging of problematic sessions
Extensive filters and use of custom variables

Mouseflow FAQs

Mouseflow FAQs

Below are some frequently asked questions for Mouseflow.

Q. What type of pricing plans does Mouseflow offer?

Mouseflow offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Free, Subscription, Open Source

Free Trial: Available

Find more information about our pricing from here: https://mouseflow.com/pricing/

Q. What are the main features of Mouseflow?

Mouseflow offers the following features:

  • Click Heatmaps
  • Drop-Off Analysis
  • Form Analytics
  • Funnel Analysis
  • In-Page Analytics
  • Keystroke Logging
  • Link Analytics
  • Mouse Tracking
  • Movement Heatmaps
  • Performance Testing
  • Scroll Heatmaps
  • Trend Report
  • Usability Analysis

Q. Who are the typical users of Mouseflow?

Mouseflow has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Mouseflow support?

Mouseflow supports the following languages:

Danish, Dutch, English, French, German, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish

Q. What type of pricing plans does Mouseflow offer?

Mouseflow has the following pricing plans:

Free, Subscription, Open Source

Q. Does Mouseflow support mobile devices?

We do not have any information about what devices Mouseflow supports

Q. What other apps does Mouseflow integrate with?

Mouseflow integrates with the following applications:

3dcart, Bitium, Freshdesk, HubSpot Marketing Hub, Joomla, Optimizely, SITE123, Shopify, Wordpress, Zendesk

Q. What level of support does Mouseflow offer?

Mouseflow offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials