Usersnap

Usersnap is the #1 visual feedback solution for CX/QA/UAT

4,7 /5 (38 reviews) Write a Review!

Usersnap Overview

What is Usersnap?

Usersnap is your user feedback platform for critical business use cases:

* Learn from customers through their feedback in your product. Gather actionable customer feedback about product experience (CX) and measure their happiness throughout their journey. NPS(R), CSAT, CES are only a few metrics you can measure.

* Optimize your QA / testing process. Add a feedback widget to your website or web application and receive visual feedback which is easy to understand. Less friction in your communication. Integrate existing PM or issue tracking solutions like Jira, Trello, Asana etc

* Finish your projects faster with visual feedback in your User Acceptance Testing (UAT). Give your clients a feedback button in their newly developed websites to send you clear screenshots with comments. No questions have to be asked.

Learn more at https://usersnap.com

Usersnap Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing starts at 9 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing


Usersnap Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Italian, Spanish, Turkish

Media

Usersnap feedback widget with annotated visual bug report.
Optimize the agile scrum process > visual feedback
JavaScript recorder adds information about potential problems
Connect Usersnap with Jira Software or Jira ServiceDesk plus 30+ existing solutions on the market to power up your feedback process, such as Trello etc.
riage feedback items in the Usersnap dashboard. Follow up on issues with requesting users via the customer care
tiple feedback projects for Quality Assurance, User Acceptance Testing, Customer Experience and Customer Feedback.
ems can be organized in smart lists with labels, status, assignee etc. Make it easy for you to handle a lot of feedback coming
Collect visual user feedback in your QA or UAT process. Users will love to give you feedback
Usersnap video Usersnap video Usersnap video Usersnap screenshot: Usersnap feedback widget with annotated visual bug report. Usersnap screenshot: Optimize the agile scrum process > visual feedback Usersnap screenshot: JavaScript recorder adds information about potential problems Usersnap screenshot: Connect Usersnap with Jira Software or Jira ServiceDesk plus 30+ existing solutions on the market to power up your feedback process, such as Trello etc. Usersnap screenshot: riage feedback items in the Usersnap dashboard. Follow up on issues with requesting users via the customer care Usersnap screenshot: tiple feedback projects for Quality Assurance, User Acceptance Testing, Customer Experience and Customer Feedback. Usersnap screenshot: ems can be organized in smart lists with labels, status, assignee etc. Make it easy for you to handle a lot of feedback coming Usersnap screenshot: Collect visual user feedback in your QA or UAT process. Users will love to give you feedback

Usersnap Reviews

Usersnap Reviews

Overall rating
4,7
/
5
Excellent
29

Very good
8

Average
1

Poor
0

Terrible
0

Value for Money
4,5
Features
4,6
Ease of Use
4,8
Customer Support
4,9
97% recommended this app
Grigory G.

Great for UI/detailed feedback

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.


Nicole R.

Best in class for capturing user feedback!

We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want!


Brittany M.

Usersnap was Critical to our Internal and External UAT


Cristian O.

Good tool for reporting bugs

Overall experience so far is good, i can recommend this tool as a professional one.


Jessica P.

Usersnap smoothed out bumps in our QA process

The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.


Grigory G.
Industry: Legal Services
Company size: 2-10 Employees

Great for UI/detailed feedback

Used Daily for 1+ year
Reviewed on 2018/12/11
Review Source: Capterra

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.

Pros

The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.

Cons

It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Nicole R.
Industry: E-Learning
Company size: 2-10 Employees

Best in class for capturing user feedback!

Used Daily for 6-12 months
Reviewed on 2020/03/16
Review Source: Capterra

We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want!

Pros

I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool.

On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions.

Cons

No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brittany M.
Industry: Hospital & Health Care
Company size: 201-500 Employees

Usersnap was Critical to our Internal and External UAT

Used Daily for 6-12 months
Reviewed on 2019/12/11
Review Source: Capterra

Pros

Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.

Cons

Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cristian O.
Industry: Logistics & Supply Chain
Company size: 501-1 000 Employees

Good tool for reporting bugs

Used Daily for 1+ year
Reviewed on 2020/07/29
Review Source: Capterra

Overall experience so far is good, i can recommend this tool as a professional one.

Pros

I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email.
Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it.

Cons

Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Jessica P.
Industry: Computer Software
Company size: 51-200 Employees

Usersnap smoothed out bumps in our QA process

Used Daily for 2+ years
Reviewed on 2019/11/11
Review Source: Capterra

The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.

Pros

I love how easy it is for our clients to use- virtually no orientation needed.

Cons

Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 38 user ratings
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Usersnap Pricing

Usersnap Pricing

Starting from
US$19,00/month
Free Trial
Subscription
Value for money

Pricing starts at 9 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing

Pricing starts at 9 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing

Value for Money
4,5/5
Based on 38 user ratings
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Usersnap Features

Usersnap Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,6/5
Based on 38 user ratings
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Categories

Additional information for Usersnap

Additional information for Usersnap

Key features of Usersnap

  • Customizable feedback widget
  • Integrates with a wide range of bug trackers
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Benefits

1) Collect feedback and bug reports where they happen. Collect it inside your web application/website.

2) Users can submit visual feedback directly in the browser. Add comments without training and submit it. No extra licenses for submitters needed.

3) Stay with your existing solutions: Usersnap integrates with a wide range of project management tools (Jira Software, Trello, Asana, etc), bug trackers and customer care solutions (Zendesk, Intercom, Jira ServiceDesk)

4) Cloud-based solution, no maintaince costs needed

5) Used by well-known brands like Microsoft, Facebook, Canva and Bridgestone.

Usersnap FAQs

Usersnap FAQs

Below are some frequently asked questions for Usersnap.

Q. What type of pricing plans does Usersnap offer?

Usersnap offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Subscription

Free Trial: Available

Pricing starts at 9 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing

Q. What are the main features of Usersnap?

Usersnap offers the following features:

  • Customizable feedback widget
  • Integrates with a wide range of bug trackers
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Q. Who are the typical users of Usersnap?

Usersnap has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Usersnap support?

Usersnap supports the following languages:

English, French, German, Italian, Spanish, Turkish

Q. What type of pricing plans does Usersnap offer?

Usersnap has the following pricing plans:

Subscription

Q. Does Usersnap support mobile devices?

We do not have any information about what devices Usersnap supports

Q. What other apps does Usersnap integrate with?

Usersnap integrates with the following applications:

Asana, Axosoft, Basecamp, Bitium, Kanbanize, Microsoft Azure, Slack, Todoist, Trello, Zendesk

Q. What level of support does Usersnap offer?

Usersnap offers the following support options:

FAQs, Knowledge Base, Online Support