Usersnap

Usersnap

Usersnap is the #1 bug tracking tool for your browser.

4.8/5 (22 reviews)

Usersnap Overview

How does Usersnap work and how can I use it?

Adding Usersnap to a web-site is as simple as installing Google Analytics: simply put a small javascript-snippet on your page and you are ready. If you like to connect Usersnap with your exisiting tools, you can do this conveniently in the Usersnap administration interface.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Czech, Danish, English, Finnish, French and 9 others, German, Hungarian, Italian, Japanese, Korean, Polish, Russian, Spanish, Turkish

Usersnap Reviews

Overall rating
4.8/5
100% positive reviews
18
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Alexis D.

Great tool for customer support teams that has a lot of potential

Used Weekly for 1+ year
Reviewed on 2018/11/22
Review Source: Capterra

Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.

Pros

Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.

Cons

It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted.

Rating breakdown

Ease of Use

Likelihood to recommend

6.0/10
Eric M.

Awesome Tool for Bug Submission

Used Daily for 2+ years
Reviewed on 2019/03/21
Review Source: Capterra

Pros

- Easy to use widget to embed on site.
- Easy to customize who sees the widget so only employees can
- Makes submitting bug reports as easy as 3 clicks.
- Integrations with services like Zapier allows endless posiblities.
- Tools for drawing and pointing out specific areas.

Cons

I really don't have many complaints about this tool. It's easy to use, the interface is nice and straight forward. I highly recommend this tool for any software companies who encourage bug reports from employees.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael R.

Great Product In the Right Circumstances

Used Daily for 2+ years
Reviewed on 2019/05/16
Review Source: Capterra

Great. It does what it claims to do. I see a huge value in using it for website reviews during the design and development process; even more so than for ongoing feedback from website visitors.

Pros

Usersnap gives your customers and easy way to give you feedback about your website. It can be hard to explain via email your feedback about a visual thing such as a website. Usersnap allows someone to give us visual feedback.

Cons

Usersnap itself is great. The biggest downside is that customers don't always use it for the purpose intended.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Rachel P.

Super Easy To Use, Facilitates QA Process

Used Daily for 2+ years
Reviewed on 2018/12/10
Review Source: Capterra

It has improved our process immensely.

Pros

I'm a technical project manager, not a developer and I love using it. It's really faciliated our QA process. It integrates seamlessly with all of the major project management tools and works well with teams. If I ever have an issue and need to contact support, they are very responsive and helpful.

Cons

There have been a few hiccups or features I wanted, but they seem to add the features and fix the hiccups.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Great tool - saves a ton of time and hassle during development

Used Daily for 2+ years
Reviewed on 2019/05/16
Review Source: Capterra

Pros

Bug reports contain everything in one spot. Browser version, used web software version, JavaScript errors and of course: the screenshot of the situation with annotations.

Cons

The internal bug dashboard is quite limited in comparison with a full fledged bug tracker like JIRA. The integration to send the reports to JIRA however works quite well and there is even a link to and from the JIRA ticket.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Usersnap Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing starts at 19 USD/month (paid annually)

Usersnap Features

  • API

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Customizable Reporting
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for Usersnap

Key features of Usersnap

  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Benefits

Report issues and bugs where they happen. And collect feedback inside the browser.

Usersnap allows to report bugs and collect feedback directly in the browser: simply add annotations and click send. All feedback and bug reports are stored and managed in your project dashboards.

No switching costs
Usersnap supports a wide range of project management tools, bug trackers and customer care applications. Simply connect Usersnap with your tool once and start creating tickets and tasks from your browser.

Supported integrations include: E-Mail, Basecamp, Asana, Fogbugz, Trello, Intercom, Microsoft TFS, Jira, Zendesk, Axosoft Ontime, ActiveCollab, Trac, Redmine, Trello, Desk.com, Drupal, Wordpress.

GetApp Analysis

Usersnap is a cloud-based tool that web developers can use to communicate about issues and share information with clients, colleagues, and quality assurance engineers. By embedding a bug-reporting tool into their standard development processes, web professionals can reduce communication friction and work more efficiently with colleagues.

Usersnap is a cloud-based tool that’s embedded in the bug reporting and feedback loop, making it possible for clients and engineers to send annotated screenshots—complete with attached data like browser and operating system specifics—automatically when they come across issues on your website. Tiered pricing options make Usersnap just as useful for solo entrepreneurs and developers working on one-off web projects as it is for larger agencies and corporate teams

Using sticky notes, highlighters, and virtual pens, customers can point out exactly what issues they see while they navigate your website. These actionable bug reports are then sent via email, or pushed directly into a developer’s existing bug tracking, project management, or content management system.

Usersnap supports bug trackers

What is Usersnap?

Capturing, sending, and managing bugs with Usersnap is a three step process. Embed the provided Javascript code to add a “Feedback” widget to your website. When clients, customers, and colleagues notice an issue, they are prompted to click on a Usersnap widget sitting along the bottom right-hand corner of their browser screen. Immediately, an overlay popup will appear prompting the user to annotate the screen that he or she current sees. This annotation can be done with a pen, highlighter, or typed note. Users are also prompted to enter their email addresses and any related comments before pressing “Send.”

Submitted bug reports are sent to a company’s quality assurance team via email, or funneled directly into the company’s existing bug tracking, project management, or CMS system. Because Usersnap’s code snippet is loaded “asynchronously,” it does not slow down page load times. The system supports all types of webfonts. To use Usersnap with a local development machine, developers are encouraged to utilize a forwarding service such as PageKite.

Usersnap integrates with your existing workflows

Usersnap Main Features

Add the Usersnap javascript code to your website

Before you can start receiving annotated screenshots via email, you’ll need to configure your website by adding a snippet of Usersnap’s JavaScript code to your page.

Manage installations

Manage your screenshot delivery method

Once you’ve configured your API key settings and embedded your personalized JavaScript code, you’ll need to define how your screenshots should be delivered. Usersnap provides submitted screenshots and background information to your office via email, or your selected bug tracker, project management, or customer service management system.

Screenshots delivery

Annotate pages using the “Feedback” widget

Customers who visit your website and click on the “Feedback” widget along the bottom right-hand side of the page are prompted to annotate the page using a virtual pen, highlighter, or by typing a written note. Usersnap also collects each user’s email address. This information is then sent to your support team.

Page annotation

Usersnap Integrations

App-to-app integrations likes the ones Usersnap supports help engineers get more out of their existing workflows

Usersnap Pricing

Usersnap offers multiple pricing options for teams of all sizes. All new users are encouraged to sign up for a free trial account. Freelancer’s can utilize Usersnap’s Start plan at $19 per month. The company’s Basic plan offers the necessary tool for small teams at $49 per month, while the Professional plan is ideal for web agencies at $99 per month. Larger companies can contact Usersnap for custom pricing options.

Usersnap Bottom Line

  • Usersnap widget for clients, customers, and colleagues
  • Annotated screenshots
  • “Feedback” widget
  • Collects user’s email address
  • Tiered pricing options
  • Does not slow down page load times

Usersnap FAQs

Below are some frequently asked questions for Usersnap.

Q. What type of pricing plans does Usersnap offer?

Usersnap offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Subscription

Free Trial: Available

Pricing starts at 19 USD/month (paid annually)

Q. What are the main features of Usersnap?

Usersnap offers the following features:

  • Customizable feedback widget
  • Feedback on design drafts and website prototypes
  • Integrates with a wide range of bug trackers
  • Integrates with customer care tools
  • Integrates with projectmanagement tools
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Q. Who are the typical users of Usersnap?

Usersnap has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Usersnap support?

Usersnap supports the following languages:

Czech, Danish, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Polish, Russian, Spanish, Turkish

Q. What type of pricing plans does Usersnap offer?

Usersnap has the following pricing plans:

Subscription

Q. Does Usersnap support mobile devices?

We do not have any information about what devices Usersnap supports

Q. What other apps does Usersnap integrate with?

Usersnap integrates with the following applications:

Asana, Axosoft, Basecamp, Bitium, HipChat, Kanbanize, Slack, Todoist, Trello, Zendesk

Q. What level of support does Usersnap offer?

Usersnap offers the following support options:

FAQs, Knowledge Base, Online Support

Alternative Products