Usersnap

Usersnap is the #1 visual feedback solution for CX/QA/UAT

About Usersnap

Usersnap is your user feedback platform for critical business use cases:

* Learn from customers through their feedback in your product. Gather actionable customer feedback about product experience (CX) and measure their happiness throughout their journey. NPS(R), CSAT, CES are only a few metrics you can measure.

* Optimize your QA / testing process. Add a feedback widget to your website or web application and receive visual feedback which is easy to understand. Less friction in your communication. Integrate existing PM or issue tracking solutions like Jira, Trello, Asana etc

* Finish your projects faster with visual feedback in your User Acceptance Testing (UAT). Give your clients a feedback button in their newly developed websites to send you clear screenshots with comments. No questions have to be asked.

Learn more at https://usersnap.com

Key benefits of Usersnap

1) Collect feedback and bug reports where they happen. Collect it inside your web application/website.

2) Users can submit visual feedback directly in the browser. Add comments without training and submit it. No extra licenses for submitters needed.

3) Stay with your existing solutions: Usersnap integrates with a wide range of project management tools (Jira Software, Trello, Asana, etc), bug trackers and customer care solutions (Zendesk, Intercom, Jira ServiceDesk)

4) Cloud-based solution, no maintaince costs needed

5) Used by well-known brands like Microsoft, Facebook, Canva and Bridgestone.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English, French, German, Italian, Spanish, Turkish

Images

Usersnap feedback widget with annotated visual bug report.
Optimize the agile scrum process > visual feedback
JavaScript recorder adds information about potential problems
Connect Usersnap with Jira Software or Jira ServiceDesk plus 30+ existing solutions on the market to power up your feedback process, such as Trello etc.
riage feedback items in the Usersnap dashboard. Follow up on issues with requesting users via the customer care
tiple feedback projects for Quality Assurance, User Acceptance Testing, Customer Experience and Customer Feedback.
ems can be organized in smart lists with labels, status, assignee etc. Make it easy for you to handle a lot of feedback coming
Collect visual user feedback in your QA or UAT process. Users will love to give you feedback
View 9 more
Usersnap video
Usersnap video
Usersnap video
Usersnap screenshot: Usersnap feedback widget with annotated visual bug report. Usersnap screenshot: Optimize the agile scrum process > visual feedback Usersnap screenshot: JavaScript recorder adds information about potential problems Usersnap screenshot: Connect Usersnap with Jira Software or Jira ServiceDesk plus 30+ existing solutions on the market to power up your feedback process, such as Trello etc. Usersnap screenshot: riage feedback items in the Usersnap dashboard. Follow up on issues with requesting users via the customer care Usersnap screenshot: tiple feedback projects for Quality Assurance, User Acceptance Testing, Customer Experience and Customer Feedback. Usersnap screenshot: ems can be organized in smart lists with labels, status, assignee etc. Make it easy for you to handle a lot of feedback coming Usersnap screenshot: Collect visual user feedback in your QA or UAT process. Users will love to give you feedback

Features

Total features of Usersnap: 14

  • API
  • Ad hoc Reporting
  • Bug Tracking
  • Commenting
  • Communication Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Issue Management
  • Issue Tracking
  • Receiving
  • Software Testing Management
  • Surveys & Feedback
  • Widgets

Alternatives

Jira

4,4
#1 Alternative to Usersnap
Jira is the tracker for teams planning & building great products. Millions choose Jira to capture & organize issues,...

Asana

4,4
#2 Alternative to Usersnap
Asana is a work and project management solution for teams. You can organize everything—from company objectives to...

Zoho CRM

4,2
#3 Alternative to Usersnap
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

GitHub

4,8
#4 Alternative to Usersnap
GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and...

Reviews

Overall rating

4,7 /5
(39)
Value for Money
4,4/5
Features
4,6/5
Ease of Use
4,8/5
Customer Support
4,9/5

Already have Usersnap?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 39
Grigory G.
Overall rating
  • Industry: Legal Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great for UI/detailed feedback

Reviewed on 2018/12/11

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to...

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.

Pros

The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.

Cons

It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.

Nicole R.
Overall rating
  • Industry: E-Learning
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best in class for capturing user feedback!

Reviewed on 2020/03/16

We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users...

We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want!

Pros

I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool.

On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions.

Cons

No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great price-quality

Reviewed on 2021/01/18

So far so good, great quality for the price you pay.

So far so good, great quality for the price you pay.

Pros

Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together

Cons

Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes

Brittany M.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Usersnap was Critical to our Internal and External UAT

Reviewed on 2019/12/11

Pros

Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.

Cons

Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.

Katie K.
Overall rating
  • Industry: E-Learning
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great way to capture screenshots for your Support tickets!

Reviewed on 2020/10/18

Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user...

Overall, I am pleased with the simplicity of setting up projects and a routing menu and the user experience is absolutely seamless. This is a great way to get the information your support team needs to start solving technical issues for your users.

Pros

I am impressed by the functionality and feature improvements that Usersnap has released for it's Pro users. The Routing Menu is a game-changer for our company - we can route users to our Help Center URL for FAQs while routing more specific inquiries to specific teams within our ticketing software (Zendesk). Having a screenshot as a requirement for submitting a ticket (while making it simple for a user to capture the screenshot) is a game-changer for Support agents. They can immediately see what the customer is referencing on the site. This speeds up our ability to provide specific resolutions to our customers & lightening fast! (we currently pass our Usersnap ticket info into Zendesk via Zapier)
Each field is also customizable - even if you don't see the option in a dropdown, start typing and Usersnap will reflect your company's specific voice.

Cons

I would love to be able to change the sample text in the available fields. For example, even if I change the title to be "Please let us know about the issue you're experiencing:" the sample text in the Feedback Form reads "Give us your feedback" - which is a bit confusing.

Response from Usersnap

Dear Katie,

we are grateful for your review and your feedback.

The "sample text" of the questions will be editable soon. I have no confirmed date yet, but we hear you.

Showing 5 reviews of 39 Read all reviews

Usersnap FAQs

Below are some frequently asked questions for Usersnap.

Usersnap offers the following pricing plans:

  • Starting from: US$19,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing starts at 9 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing

Usersnap offers the following features:

  • Customizable feedback widget
  • Integrates with a wide range of bug trackers
  • No need to install any browser plugin
  • Receive meta-information with every screenshot
  • Reduce time spent on communication
  • Report bugs where they appear: in your browser.
  • Seemless integration in exisiting workflows
  • Works in every major browser

Usersnap has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Usersnap supports the following languages:

English, French, German, Italian, Spanish, Turkish

We do not have any information about what devices Usersnap supports

Usersnap integrates with the following applications:

Asana, Axosoft, Basecamp, Bitium, Kanbanize, Microsoft Azure, Slack, Todoist, Trello, Zendesk

Usersnap offers the following support options:

FAQs, Knowledge Base, Online Support

Related categories

See all software categories found for Usersnap.