Lodgify

Pros

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that!

Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Cons

Some of the widgets are a little restrictive. I have managed to work around most of them.

My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Pros

• Website was really easy to set up to take direct bookings and allows customization. I set it up on my own and had it ready to go in just a couple of days.
• Great blogs with tips on set up and other ways to improve your business.
• Integration with Pricelabs, AirBnB, VRBO, and booking.com are great - Lodgify takes prices from pricelabs and moves those to VRBO since VRBO and pricelabs do not have integration
• Payment processing is expensive but works well
• New integrations and features happen quite often
• Customer support is very responsive
I first tried Tokeet, then Beds24 and then switched to Lodgify which has been much better.

Cons

• Software doesn't allow monthly automatic charging for guests who book for a few months at a time which is something AirBnB does so makes it hard to convert these types of guests to direct bookings. Contractors get paid monthly from their company so want to be able to pay monthly also so I need to manage these payments manually.
• There is an ability to create canned messages but no way to schedule these to send automatically. There should be a way to send messages automatically when a booking is made, before and after check-in for example. I use SmartBnB for this now which works great for AirBnB and VRBO but doesn't help for direct bookings.

Pros

Everything it is synchronized with main channels ( airbnb, booking, expedia , homeaway) . It is very easy to use it , the app works very good too and the implementation was easy

Cons

It has a few errors, especially once you make an accounting statement . Then the notifications you can synchronized it but you don’t receive what the system it is sending to the clients . You can’t move reservations from one apartment to the other one.

Pros

The onboarding process was very professional and responsive. I was given tons of information in a short time, but the person helping me was nice and efficient.

Cons

After the onboarding process, you are left to figure it out on your own. The phone number to support rings three times and then hangs up on you. I tried multiple times over many days. I finally was able to call sales and get them to connect me. Email support is lacking. You send them an email. For example, I had double bookings - something I was told could not happen - and so that was a bit of an emergency for me. I had no choice but to send an email. The next day I received an email letting me know they had received and would get back to me. The following day I received an email giving me a short response that did not help my issue. And then I've gone through that infuriating process over and over. When I've asked if they have any property manager support people, they have not replied. They do not. The software itself is ok but so far doesn't synch well. Also, I lost having VRBO pay taxes by adding Lodgify into the equation.

Pros

I am super impressed with Lodgify. I purchased it to start managing our vacation rental home ourselves and it has been so impressive from the start. The automated payment feature is a standout - people book and the system collects split payments for you before they arrive. The automated email and Guest App is also radically reducing the time spent answering emails and phone calls. It also automatically synchs with Airbnb wonderfully so there's no double bookings - and you can manage your airbnb bookings though Lodgify too. And the knowledge base and help centre is full of answers to help you navigate around.

Cons

I can't say there is anything I haven't liked. There's been a couple of little bugs and the support team always fix it or answer my queries in 24 hours. The support team is so efficient and helpful.