WalkMe

Transform the User Experience

4,5 /5 (51 reviews) Write a Review!

WalkMe Overview

What is WalkMe?

WalkMe's DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience. Powered by AI and machine learning, WalkMe's context-intelligent algorithm ensures that the right users receive the right information exactly at the moment of need. With WalkMe, employees are more efficient and productive, and businesses enjoy the full value of their digital assets. WalkMe is used globally by 2,000 enterprises including many Fortune 500 companies.

WalkMe Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Open Source
Value for money

WalkMe Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Insights
User Onboarding
Engage your users and increase adoption of new features
Automate any repetitive process
Record your users in session to gain valuable visual analytics
Reduce Support Costs
WalkMe video WalkMe video WalkMe screenshot: Insights WalkMe screenshot: User Onboarding WalkMe screenshot: Engage your users and increase adoption of new features WalkMe screenshot: Automate any repetitive process WalkMe screenshot: Record your users in session to gain valuable visual analytics WalkMe screenshot: Reduce Support Costs

WalkMe Reviews

WalkMe Reviews

Overall rating
4,5
/
5
Excellent
31

Very good
15

Average
4

Poor
1

Terrible
0

Value for Money
3,9
Features
4,4
Ease of Use
3,8
Customer Support
4,6
90% recommended this app
Aaron G.

WalkMe is great for digital adoption - bringing software end users up to speed

Very happy with this software. The WalkMe support team was also amazing!


Verified Reviewer

Extremely robust platform for digital adoption

Customer self-onboarding.

Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.


Verified Reviewer

Ironically, it's incredibly hard to use their product


Josh W.

Using WalkMe to reduce on-boarding time for new clients and staff


Verified Reviewer

Top tool for creating interactive user onboarding

It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.


Aaron G.
Industry: Computer Software
Company size: 11-50 Employees

WalkMe is great for digital adoption - bringing software end users up to speed

Used Weekly for 6-12 months
Reviewed on 2019/08/06
Review Source: Capterra

Very happy with this software. The WalkMe support team was also amazing!

Pros

My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!

Cons

Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

Extremely robust platform for digital adoption

Used Weekly for 6-12 months
Reviewed on 2018/12/20
Review Source: Capterra

Customer self-onboarding.

Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

Pros

WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.

Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

Cons

It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Response from WalkMe

Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at [email protected] Thanks again!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Company size: 51-200 Employees

Ironically, it's incredibly hard to use their product

Used Monthly for 6-12 months
Reviewed on 2018/07/12
Review Source: Capterra

Pros

This can be very powerful software if set up properly. We were able to do advanced tutorials, though it took professional services to set it up for us. We found it the most powerful in the market from a feature standpoint.

Cons

hard to use. WalkMe is a software that makes it easy to show visitors how to use any product. Unfortunately their product is prohibitively hard to use.

They have set up a "walkme university" and require 10 hours of training and watching videos just to get started.

They typically give you a CSM for 3 months to help you onboard and throw in free professional services because most things are too hard to figure out.

Response from WalkMe

Pleasure to meet you, and thank you for sharing your feedback on WalkMe. I'm glad to hear that WalkMe is helping your organization with feature adoption, but disappointed to hear that you're experiencing difficulties using the platform. As this experience is atypical for our customers, I'd love to better understand some of the issues if you'd be open to a discussion. In regards to our Customer Support, the team is available 24/7 and is typically able to solve or escalate most issues fairly quickly. Please email us at [email protected] so we can learn more. Looking forward to discussing with you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Josh W.
Industry: Events Services
Company size: 11-50 Employees

Using WalkMe to reduce on-boarding time for new clients and staff

Used Daily for 6-12 months
Reviewed on 2020/08/06
Review Source: Capterra

Pros

The system has an extremely deep rules engine that allows you to create a solution for pretty much all use cases. We have not come across anything that the system does not have several options to choose from to solve our problems

Cons

You will need a committed staff member or team to champion the product from the beginning. Given the nature of our specific software, there was a steep learning curve, however we can now create solutions faster than the Marketing team can produce an EDM.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

Top tool for creating interactive user onboarding

Used Daily for 1+ year
Reviewed on 2019/02/18
Review Source: Capterra

It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.

Pros

With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).

Cons

Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better.

Very pricey... there should be some lighter, start-up packages.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,2/10
Based on 51 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

WalkMe Pricing

WalkMe Pricing

Starting from
N/A
Free Trial
Free
Subscription
Open Source
Value for money
Value for Money
3,9/5
Based on 51 user ratings
Compare value for money rating with alternatives
Compare with alternatives

WalkMe Features

WalkMe Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,4/5
Based on 51 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for WalkMe

Additional information for WalkMe

Key features of WalkMe

  • Absence management
  • Activity dashboard
  • Analytics
  • Automation
  • Center of Excellence
  • Change Management
  • Chatbot
  • Churn management
  • Conversion optimization tools
  • Cross browser support
  • Customer experience management
  • Customer segmentation
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Engagement analytics
  • Enterprise-Class Security
  • Event tracking
  • Event triggered actions
  • Feedback management
  • Filtered views
  • Graphical data presentation
  • In-app guidance
  • Knowledge base
  • Lead management
  • Lead nurturing
  • Market segmentation
  • Mobile
  • Monitoring
  • Multi language
  • Onboarding
  • Performance reports
  • Planning tools
  • Playbooks
  • Preview functionality
  • Process automation
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Reporting & statistics
  • Rich text editor
  • Self Hosted
  • Surveys and feedback
  • Trend analytics
  • User activity monitoring
  • Visitor tracking
  • Visual analytics
  • Walk-Thrus

Benefits

Benefits for Customer Support Managers:

- Reduce incoming support requests
- Increase self-service & adoption
- Lower customer service costs
- Ensure customers have a simple, smooth and burden-free online experience
- Eliminate customer confusion on your website
- Reduce customer frustration of waiting for assistance
- Shorten the time it takes for support personnel to handle incoming requests
- Strengthen your company’s support reputation

Benefits for Training Professionals :

- Accelerate employee time to competence
- Improve training effectiveness
- Ensure a lasting impact on employee productivity
- Reduce (direct and indirect) training costs
- Enable employees to learn as they work
- Works perfectly as an onboarding tool in the move to new software
- Reduce help-desk requests
- Reduce employee errors / improve performance accuracy and efficiency
- Remove the need for employees to get slowed down focusing on the technical aspects of operating the software
-Ensure data validation and integrity

Benefits for Sales Management:

- Accelerate sales employee time to competence
- Remove the barriers of entry for employees to a new CRM system – cut the learning curve and lower switching costs
- Increase sales productivity
- Reduce CRM onboarding and training time and costs
- Simplify CRM usage
- Free your sales team having to focus on the technical aspects of operating CRM software
- Increase sales team productivity and reduce errors

Benefits for SaaS Providers:

-Drive product adoption and engagement
-Track and analyze obstacles to improve customer experience
-Increase free-to-paid conversions
- Reduce churn
- Easily highlight new features
- Lower acquisition costs
- Reduce training and customer service costs
- Easily onboard trial users and “be there” with existing customers
- Ensure customers have a simple, smooth and burden-free experience with your software
- Increase usability, and eliminate confusion and frustration
- Enable your customers to focus on what they want to do using your software, and not be confused on how to do them
- Empower customer to self-task successfully even through the most complex processes
- No need for tedious Q&A pages, instructional videos and tutorials

Benefits for UX Managers:

- Enable your users to focus on what they want to do on the site, and not be confused on how to do them
- Improve conversion rates
- Easily promote new and advanced features
- Increase user long-term value
- Reduce churn
- Provide a user experience that is simple, intuitive and personalized
- Increase user satisfaction, loyalty and productivity

WalkMe FAQs

WalkMe FAQs

Below are some frequently asked questions for WalkMe.

Q. What type of pricing plans does WalkMe offer?

WalkMe offers the following pricing plans:

Pricing model: Free, Subscription, Open Source

Free Trial: Available

Q. What are the main features of WalkMe?

WalkMe offers the following features:

  • Absence management
  • Activity dashboard
  • Analytics
  • Automation
  • Center of Excellence
  • Change Management
  • Chatbot
  • Churn management
  • Conversion optimization tools
  • Cross browser support
  • Customer experience management
  • Customer segmentation
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Engagement analytics
  • Enterprise-Class Security
  • Event tracking
  • Event triggered actions
  • Feedback management
  • Filtered views
  • Graphical data presentation
  • In-app guidance
  • Knowledge base
  • Lead management
  • Lead nurturing
  • Market segmentation
  • Mobile
  • Monitoring
  • Multi language
  • Onboarding
  • Performance reports
  • Planning tools
  • Playbooks
  • Preview functionality
  • Process automation
  • Real time analytics
  • Real time data
  • Real time monitoring
  • Reporting & statistics
  • Rich text editor
  • Self Hosted
  • Surveys and feedback
  • Trend analytics
  • User activity monitoring
  • Visitor tracking
  • Visual analytics
  • Walk-Thrus

Q. Who are the typical users of WalkMe?

WalkMe has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does WalkMe support?

WalkMe supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does WalkMe offer?

WalkMe has the following pricing plans:

Free, Subscription, Open Source

Q. Does WalkMe support mobile devices?

We do not have any information about what devices WalkMe supports

Q. What other apps does WalkMe integrate with?

WalkMe integrates with the following applications:

AlayaCare, Saba Cloud, Toonimo

Q. What level of support does WalkMe offer?

WalkMe offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials