WalkMe
About WalkMe
WalkMe's DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience. Powered by AI and machine learning, WalkMe's context-intelligent algorithm ensures that the right users receive the right information exactly at the moment of need. With WalkMe, employees are more efficient and productive, and businesses enjoy the full value of their digital assets. WalkMe is used globally by 2,000 enterprises including many Fortune 500 companies.
Key benefits of WalkMe
Benefits for Customer Support Managers:
- Reduce incoming support requests
- Increase self-service & adoption
- Lower customer service costs
- Ensure customers have a simple, smooth and burden-free online experience
- Eliminate customer confusion on your website
- Reduce customer frustration of waiting for assistance
- Shorten the time it takes for support personnel to handle incoming requests
- Strengthen your company’s support reputation
Benefits for Training Professionals :
- Accelerate employee time to competence
- Improve training effectiveness
- Ensure a lasting impact on employee productivity
- Reduce (direct and indirect) training costs
- Enable employees to learn as they work
- Works perfectly as an onboarding tool in the move to new software
- Reduce help-desk requests
- Reduce employee errors / improve performance accuracy and efficiency
- Remove the need for employees to get slowed down focusing on the technical aspects of operating the software
-Ensure data validation and integrity
Benefits for Sales Management:
- Accelerate sales employee time to competence
- Remove the barriers of entry for employees to a new CRM system – cut the learning curve and lower switching costs
- Increase sales productivity
- Reduce CRM onboarding and training time and costs
- Simplify CRM usage
- Free your sales team having to focus on the technical aspects of operating CRM software
- Increase sales team productivity and reduce errors
Benefits for SaaS Providers:
-Drive product adoption and engagement
-Track and analyze obstacles to improve customer experience
-Increase free-to-paid conversions
- Reduce churn
- Easily highlight new features
- Lower acquisition costs
- Reduce training and customer service costs
- Easily onboard trial users and “be there” with existing customers
- Ensure customers have a simple, smooth and burden-free experience with your software
- Increase usability, and eliminate confusion and frustration
- Enable your customers to focus on what they want to do using your software, and not be confused on how to do them
- Empower customer to self-task successfully even through the most complex processes
- No need for tedious Q&A pages, instructional videos and tutorials
Benefits for UX Managers:
- Enable your users to focus on what they want to do on the site, and not be confused on how to do them
- Improve conversion rates
- Easily promote new and advanced features
- Increase user long-term value
- Reduce churn
- Provide a user experience that is simple, intuitive and personalized
- Increase user satisfaction, loyalty and productivity
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Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
WalkMe is great for digital adoption - bringing software end users up to speed
Reviewed on 2019/08/06
Very happy with this software. The WalkMe support team was also amazing!
Very happy with this software. The WalkMe support team was also amazing!
Pros
My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!
Cons
Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely robust platform for digital adoption
Reviewed on 2018/12/20
Customer self-onboarding.
Benefits:
Scalability of new customer onboarding. We were able to...
Customer self-onboarding.
Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.
Pros
WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.
Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.
Cons
It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.
Response from WalkMe
Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at [email protected]. Thanks again!
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointed Decision Maker
Reviewed on 2021/10/25
Pros
The idea of WalkMe and their promised delivery over a multi-platformed environment was exciting.
Cons
They failed to delivery, the support team has now stopped responding, and it's been extremely difficult to get them to finalize our cancellation request.
Alternatives Considered
PendoReasons for Switching to WalkMe
React Native integration- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Top tool for creating interactive user onboarding
Reviewed on 2019/02/18
It really helps us onboard our new users. Even those who are not willing to give it a go once they...
It really helps us onboard our new users. Even those who are not willing to give it a go once they register for the first time, they can launch it later through the WalkMe menu. We definitely see positive effects of having WalkMe.
Pros
With new Smart Walk-Thrus it is easier than ever to create a desired flow. I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).
Cons
Some things are harder to do but improving, like it was to manage existing content but then the folders were introduced to make it easier. So many room for improvements which does not mean the tool is not good, it's just means that they are on a good track to make it even better.
Very pricey... there should be some lighter, start-up packages.
- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Very good software
Reviewed on 2018/11/03
Pros
How innovative and smart it is, it makes our relationship with our customers so much easier and fluid, so many great tools and functionalities, it has very to no little limitations on what you can do
Cons
A bit more difficult to learn than expected, but that's all really, never encountered any actual issues or inconveniences
Response from WalkMe
Thank you for your thoughtful feedback on your WalkMe experience! It¿s great to hear that you think so highly of our Digital Adoption Platform and that we've been able to improve your relationship with your customers. WalkMe is a a very powerful tool and we¿ve designed our Center of Excellence -- like University, Community and Playbooks -- to provide you with several resources and templates to maximize the use of our platform. Please don¿t hesitate to reach out to learn more about some of our new capabilities, and we look forward to continuing our conversations on the Customer Community. Thanks again!
WalkMe FAQs
Below are some frequently asked questions for WalkMe.Q. What type of pricing plans does WalkMe offer?
WalkMe offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact WalkMe for pricing details.
Q. Who are the typical users of WalkMe?
WalkMe has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does WalkMe support?
WalkMe supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does WalkMe support mobile devices?
WalkMe supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does WalkMe integrate with?
WalkMe integrates with the following applications:
Google Analytics 360, LiveAgent, Okta, Olark, Segment, Slack, Zendesk Suite
Q. What level of support does WalkMe offer?
WalkMe offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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