PayPal

Comprehensive solution to serve your business needs.

4,7 /5 (16043 reviews) Write a Review!

PayPal Overview

What is PayPal?

PayPal Commerce Platform is a comprehensive solution designed to serve your business needs and your customers, whether you’re just getting started or already a thriving enterprise or marketplace.

Leveraging our two-sided network, the platform lets you connect with more than 295 million PayPal customers around the world and across many platforms and marketplaces. Now you can find new markets, new channels, new high-value customers. All while giving your customers the freedom to buy how they want—nearly anywhere in the world.

PayPal Overview

Pricing

Starting from
US$0,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

PayPal Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Accept payments through your website or in your store with PayPal
Send personalized invoices via email with PayPal
The PayPal Here card reader plugs into tablets and mobile devices to accept card payments in store
PayPal video PayPal video PayPal video PayPal video PayPal screenshot: Accept payments through your website or in your store with PayPal PayPal screenshot: Send personalized invoices via email with PayPal PayPal screenshot: The PayPal Here card reader plugs into tablets and mobile devices to accept card payments in store

PayPal Reviews

PayPal Reviews

Overall rating
4,7
/
5
Excellent
12049

Very good
3220

Average
595

Poor
108

Terrible
71

Value for Money
4,6
Features
4,6
Ease of Use
4,7
Customer Support
4,3
95% recommended this app
Emeka O.

A Widely Used Payment Processor

I use PayPal to make payments for goods and services for my business. It's also used to accept payments. Generally, PayPal is a cool payment processor.


Suzan P.

Paypal Business Review

Overall, I've been a customer of paypal for over 10 years. I like their invoicing system, and how it tracks everything for you. It gives ease of access when you go into Paypal and you need to search for and track payment or invoice records. That's awesome. I am not a fan of the customer service that paypal has. Each time I call for help to try to fix an issue I'm having, I end up getting off the call more confused. They need to train their rep's better. I've had instances where I've had to call about the same issue multiple times, and each time I called about the exact same issue, I have been given different explanations, and also been told to do different things to 'correct' the issues, and 9 times out of 10, the issue isn't resolved. If you call with a simple issue, the rep's seem to be able to help ok though.


Sarah O.

Great for both businesses and personal use!

PayPal is one of the best commerce software out there for both business and personal use. Their online website and mobile app are both very easy to use, when both paying and requesting payments. PayPal has been my go-to payment method for over 10 years, and I've never had any big issues with it. I've always receive payments to my bank accounts within a timely manner, and their customer service team is very helpful as well.


Zach I.

The industry standard


Francisco S.

The payment method that sells best

We are using Paypal since at least 10 years in many projects, and always it's a win-win combination due to his reliability, as a customer and as a buyer


Emeka O.
Industry: Information Technology & Services
Company size: 2-10 Employees

A Widely Used Payment Processor

Used Other for 2+ years
Reviewed on 2019/12/30
Review Source: Capterra

I use PayPal to make payments for goods and services for my business. It's also used to accept payments. Generally, PayPal is a cool payment processor.

Pros

I like PayPal for some reasons. Among the reasons for which I like PayPal include:

1. Ability to make payments without exposing my credit card details: Credit card fraud and identity theft is a trending menace nowadays. One is at a very high risk of having his/her credit card information stolen when the card is used on insecure websites. With PayPal I don't have to bother about my credit card information as I only have to sign in to my PayPal account and then proceed to making payment without having to expose my credit card information on the third-party website.

2. Ability to receive payment using only an email address: I love it that I can use my verified PayPal account's email address to receive money from anyone with a PayPal account.

3. Ability to integrate PayPal payment processor without much technicalities involves: I was able to integrate the PayPal payment processor to my ecommerce website in just a few minutes without having to do much technical stuffs.

4. Moderate payment processing charges: The charges by PayPal while using their payment gateway is moderate compared to that of some other payment processors. I had tried using a payment processor whose charges were quite high.

Cons

I have some problems with PayPal.

One of the problems is that PayPal is not available is some countries, and this is a limitation to expanding to such countries.

Secondly, PayPal have an history of limiting people's accounts for some hard to understand reasons. The issue is that once an account is limited, it is very hard or impossible to get back the money in the account.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Suzan P.
Industry: Management Consulting
Company size: 2-10 Employees

Paypal Business Review

Used Daily for 2+ years
Reviewed on 2019/06/04
Review Source: Capterra

Overall, I've been a customer of paypal for over 10 years. I like their invoicing system, and how it tracks everything for you. It gives ease of access when you go into Paypal and you need to search for and track payment or invoice records. That's awesome. I am not a fan of the customer service that paypal has. Each time I call for help to try to fix an issue I'm having, I end up getting off the call more confused. They need to train their rep's better. I've had instances where I've had to call about the same issue multiple times, and each time I called about the exact same issue, I have been given different explanations, and also been told to do different things to 'correct' the issues, and 9 times out of 10, the issue isn't resolved. If you call with a simple issue, the rep's seem to be able to help ok though.

Pros

I like a couple things about Paypal. I mostly like the mobile app that they offer, because it gives you ease of access when your on the go. I also like that Paypal has started integrating new partnerships like Venmo. I really like how easy and instantly you're able to transfer paypal funds into your bank account.

Cons

With the new partnership/integrated apps that they have, like Venmo, and Greendot, they aren't a two-way street. For instance, you can't transfer money from Venmo over to paypal, or at least I tried, and it was extremely confusing how they have everything set up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sarah O.
Industry: Retail
Company size: 2-10 Employees

Great for both businesses and personal use!

Used Weekly for 2+ years
Reviewed on 2020/10/13
Review Source: Capterra

PayPal is one of the best commerce software out there for both business and personal use. Their online website and mobile app are both very easy to use, when both paying and requesting payments. PayPal has been my go-to payment method for over 10 years, and I've never had any big issues with it. I've always receive payments to my bank accounts within a timely manner, and their customer service team is very helpful as well.

Pros

PayPal is one of the commerce platforms I have used for the longest time. I've used it both for businesses and personal use, and it's never let me down. It's super easy to send money to individuals both on their website and mobile app, and I love that you can write specific notes within each payment. It links seamlessly to your bank accounts, and I always receive payouts quickly. When requesting payments, I love the "reminder" feature where you can politely nudge someone for a payment. It's also easy to pull historical statements for accounting purposes.

Cons

It's annoying that there are transaction fees when you have a business account, though this is not something you can avoid with any e-commerce platform. They all charge fees, but PayPal is actually reasonably priced and competitive compared to other platforms like Stripe or Square, so it's not a huge negative aspect of the platform. My personal PayPal has also been hacked before through eBay back in 2015. There was an unknown foreign charge on there, which was a little concerning since PayPal is linked to my bank accounts. Luckily PayPal customer service was able to refund me the amount and help me set up two-step authentication for security purposes. I have not gotten hacked since!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Zach I.
Industry: Entertainment
Company size: 2-10 Employees

The industry standard

Used Daily for 2+ years
Reviewed on 2019/03/28
Review Source: Capterra

Pros

For better or for worse, PayPal is the industry standard for online transactions. I like it because I can actually make sure we get paid (where as previously, I was waiting for checks for months that mysteriously got lost in the mail.) It was clunky at first, but now, they make it really easy to send invoices, keep track of purchases, dispute transactions (I was a victim of fraud once and they helped right away!), and more. I am most impressed with their fraud protection actually; they are better than VISA, Mastercard, and AMEX, who still often require you to send in snail-mail when there is a problem. I also like that you can now embed badged, i.e., "Pay Me with Paypal" or "Donate Here." They are making it for sure user-friendly.

Cons

PayPal is becoming dated with its fee structure. Venmo is much more competitive, although admittedly not as robust or well-known as PayPal. They were late to the game with the credit card reader and their terms are not as good as Square's (although I do admit that both platforms save me a ton of money because I no longer need point-of-sale terminals, which were wildly expensive in the '80s and '90s.) I also wish that they had a laxer policy on adult-items. Some of my talent also creates adult-content, and we are afraid to use the platform for home video sales and celebrity bookings at AdultCons (which are legal!) because PayPal has shut down other adult-entertainment communities for offering PayPal. No customer service rep has given me a clear line of what the boundaries are, so we avoid it all-together.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Francisco S.
Industry: Design
Company size: 2-10 Employees

The payment method that sells best

Used Daily for 2+ years
Reviewed on 2020/07/10
Review Source: Capterra

We are using Paypal since at least 10 years in many projects, and always it's a win-win combination due to his reliability, as a customer and as a buyer

Pros

We have several payment methods in our website, but PayPal is, with a great difference the preferred by our all customers. Even myself prefer this in my personal bougths. It gives a great security perception to the final customer because there is no need to give your credit card data.
Recently it has launched a new prestashop checkout module which integrates even a lot of new possibilities to local providers, this, helps a lot again the security perception to the customer
Also the security policies to the buyer, also give them an additional security layer with free returns, claims center...

Cons

The only one cons I can find to PayPal is his fees. It's more expensive to any other payment method. They're the best and get this advantage is his own profit

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 16 043 user ratings
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PayPal Pricing

PayPal Pricing

Starting from
US$0,00/month
Free Trial
Free
Subscription
Value for money
Value for Money
4,6/5
Based on 16 043 user ratings
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PayPal Features

PayPal Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
4,6/5
Based on 16 043 user ratings
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Categories

Additional information for PayPal

Additional information for PayPal

Key features of PayPal

  • Accept Payments Online
  • Barcode Scanning
  • Bill Me Later®
  • Credit Card Reader
  • Express Checkout
  • Inventory Tracking
  • Mobile Card Reader
  • Online Invoicing
  • PCI Compliance
  • Shopping Cart
  • Virtual Terminal

Benefits

Accept Payments - PayPal Commerce Platform helps make it easy for your customers to pay any way they want from almost anywhere. Let them pay now, pay later, or offer subscriptions or global and local payment options. It's the kind of flexibility customers demand—the kind that drives loyalty and lets you grow with the market.

Make Payments - Keep your business moving. Simply send payments to contractors or vendors directly from your account with PayPal.

Manage Risk - Our powerful network securely processes more than 1 billion transactions each month. And since our fraud tools get smarter with each transaction, we can help protect your business and your customers against fraud with the unmatched experience, global reach, and advanced fraud protection technology of PayPal.

Accelerate Growth - Now you can access critical funding, drive sales and conversion with shopper insights, and connect easily with new marketplaces. It’s growth, accelerated.

Streamline Operations - With the platform, you have the tools and resources you need to tackle the mundane tasks, freeing you to focus on what you love. Your business will run smoother than ever with reporting, analytics, shipping, and cash management tools—all from a single dashboard.

PayPal FAQs

PayPal FAQs

Below are some frequently asked questions for PayPal.

Q. What type of pricing plans does PayPal offer?

PayPal offers the following pricing plans:

Starting from: US$0,00/month

Pricing model: Free, Subscription

Free Trial: Not Available

Q. What are the main features of PayPal?

PayPal offers the following features:

  • Accept Payments Online
  • Barcode Scanning
  • Bill Me Later®
  • Credit Card Reader
  • Express Checkout
  • Inventory Tracking
  • Mobile Card Reader
  • Online Invoicing
  • PCI Compliance
  • Shopping Cart
  • Virtual Terminal

Q. Who are the typical users of PayPal?

PayPal has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does PayPal support?

PayPal supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does PayPal offer?

PayPal has the following pricing plans:

Free, Subscription

Q. Does PayPal support mobile devices?

PayPal supports the following devices:

Android, iPhone

Q. What other apps does PayPal integrate with?

PayPal integrates with the following applications:

3dcart, Erply, Formstack Forms, FreeAgent, KashFlow, LightCMS, Little Green Light, Post Affiliate Pro, Setster, aMember Pro

Q. What level of support does PayPal offer?

PayPal offers the following support options:

Phone Support, Online Support, Knowledge Base, FAQs, Forum, Video Tutorials