PayPal

PayPal

Global eCommerce platform for businesses of all sizes

4.7/5 (6907 reviews)

PayPal Overview

PayPal is an eCommerce service that enables businesses and individuals to pay, send money and accept payments without revealing any of their financial details. PayPal's secure payment technology enables vendors to accept credit cards, debit cards and PayPal payments for a percentage transaction fee. Vendors can accept payments on their website, on the go, in-store, in-app or send an invoice to customers via email.

Fully scalable, PayPal Payments Standard & Payments Pro also have the capability to build custom, professional and secure eCommerce sites for online retailers of all sizes.

PayPal One Touch streamlines the entire purchase process by enabling customers to checkout with PayPal in a single touch, without re-entering their login information each time. PayPal Working Capital business loans offer businesses the opportunity to grow whilst PayPal Credit allows customers the flexibility to pay in installments, over time.

Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

PayPal Reviews

Overall rating
4.7/5
95% positive reviews
5059
Excellent
1502
Very good
269
Average
53
Poor
24
Terrible
Osamah A.

Easy Money Transactions

Used Weekly for 2+ years
Reviewed on 2019/09/09
Review Source: Capterra

I have been using PayPal for over 5 years now and I think I can't abandon it anytime soon. PayPal made my life easier. Before PayPal, I had to go to my bank by car ( which consumes a lot of my time as the closest bank is a little bit too far away) to cash out my tuition fees and regular expenses. But now with PayPal, I don't have to do that anymore, my parents would simply transfer the money directly to my PayPal account and I can shop online without any effort at all!

My advice, if you are not already a PayPal client, you should start using it. You will never regret it!

Pros

It's easy and simple to register in PayPal. All you need is an email address, a password and that is it! Once you register you can instantly start transferring or receiving money from your friends and relatives. You don't have to provide them with any kind of confidential information, all you need to give them is your email and they can instantly make a transaction to you! It's as simple as that!

As a student studying outside of my country, My parents use PayPal to send me my tuition fees, money for food and living. All that happens through PayPal without making effort and without having to deliver it by hand.

You can use PayPal to make purchases online. I use it to shop from popular markets like eBay and it works just fine!

One thing I like a lot about PayPal is that it is very easy to use, even a 10 years old boy can use it for the first time without any troubles! it has a very simple (yet detailed) interface that no one will struggle to navigate through the different tabs.

Also, I like how purchases are made within literally a few seconds, everything happens in a blink of an eye!

Cons

Honestly speaking, there is nothing to dislike about PayPal. Nothing!

Although I might complain about PayPal not being supported as an available payment option in some big online shopping websites like Amazon or AliExpress. However, that has nothing to do with PayPal itself so I can't consider it a downside. Like I said everything in PayPal is just perfect!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mary O.

PayPal Here is a One Stop Payment Center

Used Weekly for 2+ years
Reviewed on 2019/08/30
Review Source: Capterra

Witn the Paypal here app, I have found that people are more likely to buy items if I offer Paypal here. People seem to trust the app because they know the name. It also makes my bookkeeping easier since so many of my online payments already go through Paypal.

Pros

I have to admit that when I first heard of the app, I was a little skeptical. Ok, maybe more like scared. I have been using Paypal for Payments since it first came on line and it's one thing to have someone use Paypal with an online purchase, get paid and ship your package and another to have someone use an app to pay and walk off with their purchase. All sorts of things went through my mind. Mostly, what if there's a glitch and I can't get my money.
Well, this is one easy app to use and, at least from my experience, seems like something customers want. It makes paying much easier, adds it to my Paypal account and, at least with me, eliminates any need for a regular merchant account. My experience has also shown that the money goes right into my account and if there is a question about a charge that shows up on a customer's statement(usually it's someone who doesn't know that the name of my company.I use Paypal here at a lot of vintage and artists markets), Paypal quickly fixes the problem. I love the product and, like Paypal itself, has served me well over the years. I have looked at other payment options, but, at this point, I'm staying with Paypal here!

Cons

There really isn't anything I dislike about this product. It is extremely easy to use. I can't think of anything that I would change. I even like the shape of the scanner.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Paypal makes online business easy

Used Daily for 2+ years
Reviewed on 2019/06/25
Review Source: Capterra

Paypal has made it easy for me to conduct business online with people from all over the world. The transactions fees (if any, depending on transaction) are reasonable and worth the services provided. Having a debit card attached to the business account makes it even easier to shop anywhere and have full access to my funds when and where I need them. It is also extremely convenient that paying with Paypal has become a widely accepted form of payment at many retailers skipping the need for a plastic card in some cases.

Pros

Paypal is extremely easy to use and gives you step-by-step instructions on how to set up and get the most out of your account. They also have helpful add-ons for business owners, an easy invoice and payment set up and easy to read account information. Paypal also provides suggestions for other software you may find helpful and offers business tools that make it easy for anyone to use the service as a payment option for any type of non-adult entertainment related business.

Cons

In order to have a verified account, it must be connected to an actual bank account from another financial institution. If your account is not "Verified" there are limitations in place.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Carissa H.

Very handy and safe

Used Weekly for 2+ years
Reviewed on 2019/06/09
Review Source: Capterra

I've never had a problem with Paypal personally or professionally. As a non-profit CEO, I love that we can just put a button on a website or give out our accounting e-mail addy when people ask where to send donations and they can do it right away. It's an easy way to sell any products or do fundraising events and not have to manually keep track of each transaction because PayPal keeps track of it all in one spot! Once, there was a charge that I didn't authorize, and they responded immediately and took care of it. I feel really safe using it.

Pros

I feel safe using Paypal. It is so easy to transfer funds and also keep funds safe in a separate account besides banking or savings. The paypal credit is great for emergencies to not have to pay interest for 6 months, and the new paypal cash card is a great backup to access funds as needed from any ATM. I love that I have the option to transfer funds to other accounts, and have one resource I can use to pay with ANY of my accounts instead of having to type in numbers from so many different cards. The speed in which funds are transferred for free is very fast, but to also have the option to pay a small fee for a faster transfer is helpful in emergency situations especially. It is SO easy to use and funds are immediately available by simply typing in an e-mail addy or using a paypal.me link. It's a perfect one stop to combine so many accounts together, send and receive money, save money, pay securely online, and request money. I use it personally, as does my non-profit. It saves my non-profit a lot of money by not having to have a credit card machine we use through the bank! It encourages people to donate because it is instant (so they don't forget or change their minds later) and so easy by not having to write out a check or get a money order. I love being able to see my payments and what I have received from where all in one spot. The option to return funds, request funds, or pay others all in one spot is so fast and easy! I LOVE paypal!

Cons

Sometimes I have some navigational issues on the site, but I don't know why because I've used it for so long! Otherwise, I really can't think of anything about Paypal that I don't like.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Suzan P.

Paypal Business Review

Used Daily for 2+ years
Reviewed on 2019/06/04
Review Source: Capterra

Overall, I've been a customer of paypal for over 10 years. I like their invoicing system, and how it tracks everything for you. It gives ease of access when you go into Paypal and you need to search for and track payment or invoice records. That's awesome. I am not a fan of the customer service that paypal has. Each time I call for help to try to fix an issue I'm having, I end up getting off the call more confused. They need to train their rep's better. I've had instances where I've had to call about the same issue multiple times, and each time I called about the exact same issue, I have been given different explanations, and also been told to do different things to 'correct' the issues, and 9 times out of 10, the issue isn't resolved. If you call with a simple issue, the rep's seem to be able to help ok though.

Pros

I like a couple things about Paypal. I mostly like the mobile app that they offer, because it gives you ease of access when your on the go. I also like that Paypal has started integrating new partnerships like Venmo. I really like how easy and instantly you're able to transfer paypal funds into your bank account.

Cons

With the new partnership/integrated apps that they have, like Venmo, and Greendot, they aren't a two-way street. For instance, you can't transfer money from Venmo over to paypal, or at least I tried, and it was extremely confusing how they have everything set up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

PayPal Pricing

Starting from
US$5,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

In-store selling:

- 2.7% per US swipe or PayPal transaction.
- 3.5% + $0.15 for keyed entry.
- An additional 1% and/or 2.5% currency conversion is charged to cards for international transactions.

Website selling & Invoicing:

- Upto $3,000 monthly: 2.9% + $0.30/transaction
- Upto $10,000 monthly: 2.5% + $0.30/transaction
- Upto $100,000 monthly: 2.2% + $0.30/transaction
- Over $100,000: Please contact PayPal

PayPal Features

  • Access Control
  • Electronic Payments
  • Product Catalog

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Content Management
  • Custom Forms
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Reporting & Statistics
  • Search Functionality
  • Social Media Integration
  • Template Management
  • Third Party Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management

Additional information for PayPal

Key features of PayPal

  • Accept Payments Online
  • Barcode Scanning
  • Bill Me Later®
  • Credit Card Reader
  • Express Checkout
  • Inventory Tracking
  • Mobile Card Reader
  • Online Invoicing
  • PCI Compliance
  • Shopping Cart
  • Virtual Terminal

Benefits

  • PayPal uses the latest anti-fraud and data encryption technology to protect your information and keep it secure, reducing the risk of online fraud.

  • With the PayPal Here app - available on iOS, Android and Windows devices - you can accept payment of all forms, at the point of sale, on your tablet.

  • For payments, customers can register their credit or debit card with their PayPal account, choose PayPal at checkout, then simply log in and confirm their payment. PayPal completes the process for them.

  • PayPal's One Touch feature means that after their first log in, customers don't need to re-enter their password, shipping details or payment information. This quickens the purchase process and helps to increase conversion rates.

  • Create and send customizable, logo-personalized invoices using PayPal's free templates.

  • PayPal has pre-built integrations with POS (Point of Sale) solution providers for all vendor types and sizes.

  • PayPal FAQs

    Below are some frequently asked questions for PayPal.

    Q. What type of pricing plans does PayPal offer?

    PayPal offers the following pricing plans:

    Starting from: US$5,00/month

    Pricing model: Free, Subscription

    Free Trial: Not Available

    In-store selling:

    - 2.7% per US swipe or PayPal transaction.
    - 3.5% + $0.15 for keyed entry.
    - An additional 1% and/or 2.5% currency conversion is charged to cards for international transactions.

    Website selling & Invoicing:

    - Upto $3,000 monthly: 2.9% + $0.30/transaction
    - Upto $10,000 monthly: 2.5% + $0.30/transaction
    - Upto $100,000 monthly: 2.2% + $0.30/transaction
    - Over $100,000: Please contact PayPal

    Q. What are the main features of PayPal?

    PayPal offers the following features:

    • Accept Payments Online
    • Barcode Scanning
    • Bill Me Later®
    • Credit Card Reader
    • Express Checkout
    • Inventory Tracking
    • Mobile Card Reader
    • Online Invoicing
    • PCI Compliance
    • Shopping Cart
    • Virtual Terminal

    Q. Who are the typical users of PayPal?

    PayPal has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does PayPal support?

    PayPal supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does PayPal offer?

    PayPal has the following pricing plans:

    Free, Subscription

    Q. Does PayPal support mobile devices?

    PayPal supports the following devices:

    Android, iPhone

    Q. What other apps does PayPal integrate with?

    PayPal integrates with the following applications:

    3dcart, Erply, Formstack, FreeAgent, KashFlow, LightCMS, Little Green Light, Post Affiliate Pro, Setster, aMember Pro

    Q. What level of support does PayPal offer?

    PayPal offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support