Braintree

About Braintree
The Braintree Payments platform is a complete online payment gateway for transactions of all sizes, without the necessity to pay regular subscription fees. Braintree users can create custom payment plugins for their customers to process recurring payments, once off payments and donations/payment requests.
Braintree Payments acquire a small percentage of successfully processed transactions and provide payment security and fraud assessments for users. The payment application is free to setup and is ideal for vendors of all sizes.
The dashboard can also be view on a mobile application, free to download, on both IOS and Android. The application allows users to view reports, process transactions, manage billing and receive instant push notifications for payments - in order to ensure timely delivery.
Key benefits of Braintree
- Geographical payments and availability: The Braintree Payment platform is available in more than 40 countries and accommodates 130 currencies along with all major credit cards.
- Platforms and notifications: Braintree Payments can be managed on a free to download mobile application available on Apple and Android so you can quickly update pricing and receive instant payment notifications.
- Create custom plugin: Braintree lets you create and modify payment plugins in order to suite the contemporary feel of your website and/or application though basic codding.
- Technical support and sales: Online chat is available 24 hours a day, every day of the year and is accessible in 7 different languages through the website - telephone, email and ticketing.
- Payment types: Braintree allows you to create once of payments for products, recurring payments for subscriptions and software, donation payments for charitable organizations and shipping payments.
- Scalable customer plans: You can modify user payments within a matter of seconds to alter both irregular payments and recurring billing.
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Reviews
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- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good solutions for payment processor
Reviewed on 2022/09/11
Pros
Braintree is a trustworthy and straightforward online payment service. PayPal's accreditation bolsters the software's stature for safety and dependability. Membership invoicing solution that is both convenient and unrestricted on an international scale.
Cons
No in-house technical specialists control system implementation choices like Shopify integration. Hence, you must rely on 3rd party developers to install new elements or manage client connectivity circumstances.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Pretty Good Software With Some Minor Quirks
Reviewed on 2021/10/26
Pros
Finding certain transactions is pretty easy, so it taking credit card payments. It does what it needs to.
Cons
This is a very minor issue in the grand scheme of it all, but you wouldn't believe how annoying and inconvenient it is. When taking a credit card payment, if you put a comma in the amount of the transaction (ie: $1,000 rather than $1000), it will not accept the transaction, and brings you back to the same page without the credit card number. It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating. We also can't connect BT to Netsuite so we have to manually enter credit card transactions.

- Industry: Food Production
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
miserable product - they create unbelievable accounting headaches
Reviewed on 2023/02/18
Really don't like this service. Furious right now still trying to close our books a month late,...
Really don't like this service. Furious right now still trying to close our books a month late, working to fire them as soon as possible.
Pros
not a complete fraud, they do actually send our money
Cons
they've sent our money to the wrong bank account for over a year, despite spending months trying to get them to correct it. Refused to fix the problem, so we have to transfer money from an old company and create all new accounting entries. And reporting is terrible so it's a nightmare trying to find and match transactions. We lose dozens of hours every time we try to close our books. Braintree was absolutely useless in correcting the issue.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Basic payment gateway
Reviewed on 2022/07/28
It worked as a payment gateway but other products offer more functionality and easier integration. ...
It worked as a payment gateway but other products offer more functionality and easier integration. Fees are fairly high considering it doesn't offer anything extra.
Pros
It operated as expected for a payment gateway
Cons
It had limited capabilities compare to other better know payment gateways.
Alternatives Considered
PayPalReasons for Switching to Braintree
Braintree was offered in conjunction with a number of payment gateways- Industry: Wholesale
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use, simple
Reviewed on 2020/11/24
Generally it's good but adding more robust features like other credit card processors would be...
Generally it's good but adding more robust features like other credit card processors would be helpful.
Pros
It is simple to use, fees are reasonable and seem to change depending on volume dynamically. Direct entry for phone payments is much easier than other solutions we have used, which is our primary payment method. It works well on our website as well.
Cons
It is hard to tell exactly the fee calculations. Their record keeping is not as transparent and solid as I would like.
Braintree FAQs
Below are some frequently asked questions for Braintree.Q. What type of pricing plans does Braintree offer?
Braintree offers the following pricing plans:
- Free Trial: Not Available
Cards and third-party digital wallet transactions For standard merchants: 2.59% + $0.49 Pass-through American Express transaction: $0.15 Venmo transactions: 3.49% + $0.49 ACH direct debit transactions Returned by banking network: $5.00 Disputed by your customer as unauthorized: $5.00
Q. Who are the typical users of Braintree?
Braintree has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Braintree support?
Braintree supports the following languages:
English
Q. Does Braintree support mobile devices?
Braintree supports the following devices:
Android (Mobile)
Q. What other apps does Braintree integrate with?
Braintree integrates with the following applications:
Adobe Commerce, CoreCommerce, Drupal, FreshBooks, Recurly, Shopify, TaxCloud, Wufoo
Q. What level of support does Braintree offer?
Braintree offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
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