MyCase

Practice More, Manage Less.

4,7 /5 (348 reviews) Write a Review!

MyCase Overview

What is MyCase?

MyCase is legal practice management software that helps small law firms solve their most critical business problems. Spend less time on monthly billing, get paid faster, and stop losing hours of your week to tedious administrative tasks with the most intuitive cloud-based solution for attorneys. Whether you’re in the office, in court, or on the go, MyCase’s robust feature set lets you manage all cases, oversee day-to-day operations and delight your clients with ease. Try MyCase for free at mycase.com - no credit card required.

MyCase Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

$49 per user/month (billed annually)
$59 per user/month (billed monthly)


MyCase Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

MyCase Tasks
MyCase Case documents
MyCase Homepage
MyCase Billing
MyCase Calendar
MyCase Cases
MyCase video MyCase screenshot: MyCase Tasks MyCase screenshot: MyCase Case documents MyCase screenshot: MyCase Homepage MyCase screenshot: MyCase Billing MyCase screenshot: MyCase Calendar MyCase screenshot: MyCase Cases

MyCase Reviews

MyCase Reviews

Overall rating
4,7
/
5
Excellent
273

Very good
53

Average
16

Poor
3

Terrible
3

Value for Money
4,7
Features
4,4
Ease of Use
4,7
Customer Support
4,7
94% recommended this app
M. wayne T.

Easy and Efficient Case Management

I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.


Majken B.

MyCase Daily User Experience

MyCase has been a wonderful tool for our firm. It allows for a more digital experience for both users and clients. MyCase is always updating to stay ahead of the current trends and needs, and they never take a long time to correct issues when they are reported. I love the MyCase staff which is always helpful and willing to explain things so we better understand why or why not something is the way it is. I will be happy telling others of the useful and customization features within MyCase. The support staff and product managers are always willing to help and take suggestions, which they tend to implement if they can. I have had a ton of ideas implemented which makes our daily activities easier. Overall, this software is pretty user friendly, high ability to customize a lot of areas, an all in one type of feel and beneficial for any office looking to go more digital.


Lauren T.

Great program - hope they keep developing

Very good program and excellent customer support


Erin B.

Okay for a very small firm


Rachael A.

4 Years and Counting...

Legal problems in family law and mediation.


M. wayne T.
Industry: Law Practice
Company size: 2-10 Employees

Easy and Efficient Case Management

Used Daily for 2+ years
Reviewed on 2018/11/06
Review Source: Capterra

I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.

Pros

From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best features is that clients have access to their case, documents, calendar, billing and to their attorney. The messaging function eliminates voice messages and most phone calls. Clients can leave questions at any time of day or night and will have a documented answer without telephone tag. Overall case management is significantly more efficient than paper files.

Cons

The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent integration with Dropbox is confusing as well but I suppose that may be my lack of familiarity with how it functions.

Response from MyCase

Thank you for your review. We are always grateful for customers like you that have been with us since the beginning, and who help us continue to improve and grow. We are sorry to hear that you have been having difficulties with the recent document and Dropbox updates, and a member of our product team has reached out to hear your feedback in more detail. We look forward to many more years of partnership and continuing to improve your experience!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Majken B.
Industry: Law Practice
Company size: 2-10 Employees

MyCase Daily User Experience

Used Daily for 2+ years
Reviewed on 2020/01/14
Review Source: Capterra

MyCase has been a wonderful tool for our firm. It allows for a more digital experience for both users and clients. MyCase is always updating to stay ahead of the current trends and needs, and they never take a long time to correct issues when they are reported. I love the MyCase staff which is always helpful and willing to explain things so we better understand why or why not something is the way it is. I will be happy telling others of the useful and customization features within MyCase. The support staff and product managers are always willing to help and take suggestions, which they tend to implement if they can. I have had a ton of ideas implemented which makes our daily activities easier. Overall, this software is pretty user friendly, high ability to customize a lot of areas, an all in one type of feel and beneficial for any office looking to go more digital.

Pros

What I love the most about this software is that it's always updating features and areas of needed interest. I love that the MyCase team is always there to take a concern, suggestion or edit that may be needed or wanted. I love that it's ALMOST an all in one system. I love that you can do customizing within the software on the end user side as well, without having to contact MyCase for most of them. I love that this is easy to learn, use and contact support. I love that MyCase is always willing to update to stay current.

Cons

What I like least about this software is the inability to filter OPEN and CLOSED cases in the Trust Account Activity and Trust Account Summary. We use this section for a quick check on which cases has a balance and which cases don't, but it shows EVERY case we have in MyCase without a way to filter out Closed. We have far too many cases open to check one by one. I also like least about this software that you have to request engineering to re-add Contact Groups that you delete, when it was added by the end user in the first place. An accidental delete of a contact group takes too much involvement to have re-added and we end up creating new ones. I also like least about this software that the App and the Desktop version are so much different in a few areas that are used most in our office.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lauren T.
Industry: Law Practice
Company size: 2-10 Employees

Great program - hope they keep developing

Used Daily for 2+ years
Reviewed on 2020/10/06
Review Source: Capterra

Very good program and excellent customer support

Pros

Easy to use and everything I need is in one place!

Cons

I am worried that quality will decline after the recent buyout

Response from MyCase

Hi Lauren, thank you for your review! We are happy to hear that MyCase has been the best all-in-one solution for your firm. We want to assure you that MyCase remains as strongly committed to our customers as ever. Listening to, and partnering with, our customers is deeply embedded in our company culture and remains a guiding principle for MyCase. You can expect the same level of service and ongoing product improvements we've always provided.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Erin B.
Industry: Law Practice
Company size: 11-50 Employees

Okay for a very small firm

Used Daily for 2+ years
Reviewed on 2020/06/18
Review Source: Capterra

Pros

The client portal feature of the software is great. (Although we got a lot of complaints about the app.)

Cons

The company rolls out updates CONSTANTLY and they don't seem to beta test any of them first! There are constantly issues. I can't even pull accurate reports, I informed the company of the issue over a year ago and they still haven't corrected it, so I can't pull accurate income or billable reports. They seem more interested in releasing "the next big thing" rather than focusing on basics and standard functionality, which is disappointing. Such as the calendar- it seems standard to be able to drag an event to a new time frame, have alerts, etc, but features on basics like that are missing. We tried to work with the developers and made the software work as long as possible, but in the end we made the decision to switch.

Response from MyCase

Hi Erin, thank you for your honest review. We are sorry to hear about your experience, it is one of our primary goals at MyCase to add high-value features based on feedback from customerrs like you. A member of our product team has reached out to hear more about your firm's needs so that we can better partner with you moving forward. We hope to continue our partnership and greatly appreciate your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Rachael A.
Industry: Legal Services
Company size: 2-10 Employees

4 Years and Counting...

Used Daily for 2+ years
Reviewed on 2020/07/21
Review Source: Capterra

Legal problems in family law and mediation.

Pros

What I like most are the E-signature and web payment.

Cons

MyCase continues to improve its software and has been very useful and effective in the legal industry. What I like the least is the 'workflow' - most likely because I don't understand how to use it yet. I prefer to open a new case, set the workflow, and it automatically checks the box on what needs to be done next.

Response from MyCase

Hello Rachael, thank you for sharing your review! It is great to hear how MyCase has increased your client retention for an affordable price. Please do not hesitate to reach out to our support team at [email protected] with any questions or feedback regarding Workflows. We appreciate your continued partnership and feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 348 user ratings
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MyCase Pricing

MyCase Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money

$49 per user/month (billed annually)
$59 per user/month (billed monthly)

$49 per user/month (billed annually)
$59 per user/month (billed monthly)

Value for Money
4,7/5
Based on 348 user ratings
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MyCase Features

MyCase Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Client Management
Client Portal
Collaboration Tools
Contact Management
Document Management
Document Storage
Expense Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Task Management
Third Party Integration
Workflow Management
Features
4,4/5
Based on 348 user ratings
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Categories

Additional information for MyCase

Additional information for MyCase

Key features of MyCase

  • Bank-Grade Security
  • Billing & Invoicing
  • CRM Functionality
  • Case Management
  • Case Workflows
  • Client Portal
  • Contact Management
  • Document Assembly
  • Document Collaboration
  • Dropbox Integration
  • LEDES Billing
  • Law Practice Management
  • Lead Tracking
  • Legal Billing
  • Legal Document Management
  • Mobile Apps
  • Online Payments Processing (eCheck and Credit Card)
  • Organized Cases and Matters
  • Outlook and Google Sync
  • Professional Invoice Creation
  • QuickBooks Integration
  • Reporting
  • Scheduled Payments Plans
  • Secure Client Communication
  • Shared Calendars and Reminders
  • Tasks and To-Dos
  • Time Management
  • Time Tracking
  • Web-Based with Mobile Access
  • Websites for Law Firms

Benefits

The key differentiators that MyCase offers customers include:

Easy to use
MyCase is an easy to use platform that requires little time investment to get it up and running, and can be quickly incorporated as the foundation of office processes.

Provides one secure platform for all communication
One of the primary challenges of a small law firm is that there is often a glaring lack of effective communication between attorneys and their clients. MyCase solves this common hurdle by providing a single platform through which client communications can occur. This makes dialogue between both parties faster, easier, and more organized – ultimately resulting in happier clients.

Mobile access allows more control from anywhere
Through the MyCase app for iPhone, attorneys and clients alike have increased access to their case developments and documents. Secure emails can be sent and received from a mobile device, and notifications come directly to the app so all parties are kept apprised of important alerts and appointments, even when in court.

Friendly to small law firms’ budgets
Small law firms are like any other small business trying to stay afloat financially. MyCase is offered at an incredibly affordable rate per month, so that small practitioners can build a strong organizational foundation for their businesses without busting their budgets.

MyCase FAQs

MyCase FAQs

Below are some frequently asked questions for MyCase.

Q. What type of pricing plans does MyCase offer?

MyCase offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

$49 per user/month (billed annually) $59 per user/month (billed monthly)

Q. What are the main features of MyCase?

MyCase offers the following features:

  • Bank-Grade Security
  • Billing & Invoicing
  • CRM Functionality
  • Case Management
  • Case Workflows
  • Client Portal
  • Contact Management
  • Document Assembly
  • Document Collaboration
  • Dropbox Integration
  • LEDES Billing
  • Law Practice Management
  • Lead Tracking
  • Legal Billing
  • Legal Document Management
  • Mobile Apps
  • Online Payments Processing (eCheck and Credit Card)
  • Organized Cases and Matters
  • Outlook and Google Sync
  • Professional Invoice Creation
  • QuickBooks Integration
  • Reporting
  • Scheduled Payments Plans
  • Secure Client Communication
  • Shared Calendars and Reminders
  • Tasks and To-Dos
  • Time Management
  • Time Tracking
  • Web-Based with Mobile Access
  • Websites for Law Firms

Q. Who are the typical users of MyCase?

MyCase has the following typical customers:

Small Business, Mid Size Business

Q. What languages does MyCase support?

MyCase supports the following languages:

English

Q. What type of pricing plans does MyCase offer?

MyCase has the following pricing plans:

Subscription

Q. Does MyCase support mobile devices?

MyCase supports the following devices:

Android, iPhone, iPad

Q. What other apps does MyCase integrate with?

MyCase integrates with the following applications:

Dropbox Business, Google Calendar, Google Workspace, Microsoft Outlook, QuickBooks Online

Q. What level of support does MyCase offer?

MyCase offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials