MyCase

MyCase

Practice More, Manage Less.

4.7/5 (272 reviews)

MyCase Overview

MyCase is legal practice management software that helps small law firms solve their most critical business problems. Spend less time on monthly billing, get paid faster, and stop losing hours of your week to tedious administrative tasks with the most intuitive cloud-based solution for attorneys. Whether you’re in the office, in court, or on the go, MyCase’s robust feature set lets you manage all cases, oversee day-to-day operations and delight your clients with ease. Try MyCase for free at mycase.com - no credit card required.

Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

MyCase Reviews

Overall rating
4.7/5
94% positive reviews
212
Excellent
43
Very good
13
Average
2
Poor
2
Terrible
Grace S.

MyCase has made my practice workable with minimal staff and monetary investment

Used Daily for 2+ years
Reviewed on 2018/03/08
Review Source: Capterra

I am able to work at home and at locations and times convenient to clients; I can offer work-at-home opportunities to staff; storage is no longer an issue since my office is almost entirely "paperless"; I have been able to reduce the number of support staff; the return calls I have to make has been greatly reduced because there is no longer a need to locate files and contact others to ensure everything is up to date; I have an efficient means of tailoring case management based on the type of case or client

Pros

--I am able to access and update my entire case files from anywhere;
--my staff can view the same information I am, when I am away from the office
--it is easy to adjust to the specific requirements of my practice; for example, I can set up a "case" for all my administrative information ("Office Admin, 2018"), including documents, time, and expenses

Cons

--the software allows firm specific information to be input, but is limited on its usefulness; for example, I have a field for travel time as part of a time entry, but the invoice only shows the total time
--the inability to store documents with a contact as opposed to a case; for example, I use a particular therapist on multiple cases but I cannot attach her resume to her contact information; to be rapidly accessible, I must store the same document with every case
--the calendar can only be printed in an agenda format; to print monthly or weekly views, I must go outside the software to a sync'd calendar

Response from MyCase

Hi Grace, thank you for your feedback. There is a way to store documents as part of a contact, and a member of our product team has reached out to help you through the process. We have also taken note of your thoughts on calendar printing and invoicing, and will be taking it into consideration for improvements in the future. If you have any questions, feel free to reach out to our customer support team! Your continued support and feedback is appreciated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

MyCase is the most intuitive and easiest to navigate system I've tried out of many.

Used Daily for 1+ year
Reviewed on 2017/12/12
Review Source: Capterra

Primarily, the ability to run my practice as a true solo, and to be able to work from anywhere and be as responsive as my clients need and expect me to be.

Pros

I like having everything in one place. Being able to access everything I need about my clients, opposing counsel, documents, billing, etc. makes it so I can follow up with my clients wherever I am. That's invaluable to me.

My clients can pay online, I can send invoicing reminders, and now I can add interest.

Calendaring is really a plus because when I enter it into MyCase it automatically sends to my clients and goes to outlook. One less thing for me to remember to do.

I need to do better with tagging, but clients can send me discovery documents, I can send them documents to review, we can see the changes between versions. I upload the final product, and my clients get their entire case file as it progresses, and have one location where they can view everything that's happened.

I also like that I can tell when a client has logged on, so if they haven't and I need them to respond, I can follow up. That eliminates the "lost in the ether" issues that crop up.

Cons

There's nothing I dislike, but there are always room for improvements. I'd love expanded searchability for documents and enhanced sorting. The trust accounting is a bit of a nightmare for me, so that can definitely be cleaned up.

More than anything, I'd like them to maybe partner with some people. I'd love to be able to scan something directly from my ScanSnap to MyCase, or even have a desktop app that I could save documents to that would automatically sync with MyCase.

Last, enhanced time entry would be a godsend. If I'm sending a message, it'd be nice if something popped up when I hit send to ask if I'd like to bill for it. Same for taking notes in the clients file.

Response from MyCase

Thank you for sharing how MyCase helps you run your practice more efficiently. We appreciate your thorough feedback and have passed on your suggestions to our product team! We are also happy to share that we have updated our time entry so that you can now create time entries based on messages, notes, & events.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Janaan H.

I Switched and Never Looked Back

Used Daily for 2+ years
Reviewed on 2019/06/20
Review Source: Capterra

With MyCase, I'm much better able to track the progress of the law firm, assess its growth and trends and from there strategize for the firm's future growth.

Pros

What's not to like about this software?!? It's user-friendly interface makes it a joy to work, keep an eye on the progress of your case, communicate easily and securely with clients, and, most importantly, let's me spend more time with my passion - practicing law.

Cons

I have two least favorites about this software. First, when I work with another co-counsel or Of Counsel on a case, these partners in work cannot access the client's folder unless I pay for them, even if they have their own MyCase account. Thus, I can only afford to give them the much limited Client access. The other thing is that only recently MyCase started making suggestions within the various fields, I wish they did this more and that, perhaps, they post a video or blog post on suggestions of ways to set up a case. This would be useful for those setting up shop for the first time.

Response from MyCase

Hi Janaan, thank you for your honest and thoughtful review. We are happy to hear that MyCase is giving you valuable time back as well as helping you grow your firm. Your feedback on co-counsel users and suggestions for best practices are extremely valuable, and our product team has reached out to you to hear your thoughts in more detail. Thank you again, we look forward to our continued partnership.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
William Q.

Overall, very positive. I chose MyCase 4 years ago for its user-friendly interface for clients.

Used Daily for 2+ years
Reviewed on 2018/04/03
Review Source: Capterra

Pros

It provides an easy means of secure client communication and collaboration for those clients who have a computer and know how to use it. MyCase's payment system is affordable and hassle-free (no monthly fees and no worries about CPI compliance), and encourages faster payment by clients.

Cons

Not as beefy and versatile as in-house case management software. Files are sometimes hard to find. (A Windows Explorer-style interface would be faster and easier to look through. Suggest speeding up file list display and searching by chaching the file list and associated details to user browser.) File tagging is easy to do...but not that useful in practice. The new redesign of the client portal, while great for tiny screens, is not as user-friendly as the previous design. Clients sometimes miss new messages and comments. (Please don't change my dashboard to look like that!) One little request for the iPhone version of the client software for lawyers: Please add an alert button so I know when I have a new message/document/comment waiting, without having to fire up the app to check for these things.

Response from MyCase

Thank you for taking the time to share your experience, Will. It is great to hear that your firm is enjoying easy client communication and payments. We'll take your constructive feedback into account as we make updates moving forward. If you have any questions or would like to provide more detail about your mobile app experience, please email us at [email protected] We welcome any additional comments you may have about the app!

Rating breakdown

Value for Money
Ease of Use
Customer Support

M. wayne T.

Easy and Efficient Case Management

Used Daily for 2+ years
Reviewed on 2018/11/06
Review Source: Capterra

I began using MyCase when it was relatively young. As a result it has been easy to master each new feature as it has been introduced. Tech support is responsive and helpful when needed. MyCase continues to add features based on input and suggestions from users and there seems to be a focus on staying current and relevant to demands of law office management.

Pros

From the beginning, it was easy to use, and as it has evolved, it remains user friendly. It eliminates the need for a paper file. One of the best features is that clients have access to their case, documents, calendar, billing and to their attorney. The messaging function eliminates voice messages and most phone calls. Clients can leave questions at any time of day or night and will have a documented answer without telephone tag. Overall case management is significantly more efficient than paper files.

Cons

The creation of Automated documents has been disappointing. The feature exists but is not as user friendly as the rest of the software. The recent integration with Dropbox is confusing as well but I suppose that may be my lack of familiarity with how it functions.

Response from MyCase

Thank you for your review. We are always grateful for customers like you that have been with us since the beginning, and who help us continue to improve and grow. We are sorry to hear that you have been having difficulties with the recent document and Dropbox updates, and a member of our product team has reached out to hear your feedback in more detail. We look forward to many more years of partnership and continuing to improve your experience!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

MyCase Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Subscription
Value for money

$39 per user/month (billed annually)
$49 per user/month (billed monthly)

MyCase Features

  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Invoice Management
  • SSL Security
  • Search Functionality
  • Time Tracking by Client
  • Workflow Management

  • API
  • Document Assembly
  • Document Management
  • Document Templates
  • Reporting & Statistics
  • Third Party Integration

Additional information for MyCase

Key features of MyCase

  • Bank-Grade Security
  • Billing & Invoicing
  • CRM Functionality
  • Case Management
  • Case Workflows
  • Client Portal
  • Contact Management
  • Document Assembly
  • Document Collaboration
  • Dropbox Integration
  • LEDES Billing
  • Law Practice Management
  • Lead Tracking
  • Legal Billing
  • Legal Document Management
  • Mobile Apps
  • Online Payments Processing (eCheck and Credit Card)
  • Organized Cases and Matters
  • Outlook and Google Sync
  • Professional Invoice Creation
  • QuickBooks Integration
  • Reporting
  • Scheduled Payments Plans
  • Secure Client Communication
  • Shared Calendars and Reminders
  • Tasks and To-Dos
  • Time Management
  • Time Tracking
  • Web-Based with Mobile Access
  • Websites for Law Firms

Benefits

The key differentiators that MyCase offers customers include:

Easy to use
MyCase is an easy to use platform that requires little time investment to get it up and running, and can be quickly incorporated as the foundation of office processes.

Provides one secure platform for all communication
One of the primary challenges of a small law firm is that there is often a glaring lack of effective communication between attorneys and their clients. MyCase solves this common hurdle by providing a single platform through which client communications can occur. This makes dialogue between both parties faster, easier, and more organized – ultimately resulting in happier clients.

Mobile access allows more control from anywhere
Through the MyCase app for iPhone, attorneys and clients alike have increased access to their case developments and documents. Secure emails can be sent and received from a mobile device, and notifications come directly to the app so all parties are kept apprised of important alerts and appointments, even when in court.

Friendly to small law firms’ budgets
Small law firms are like any other small business trying to stay afloat financially. MyCase is offered at an incredibly affordable rate per month, so that small practitioners can build a strong organizational foundation for their businesses without busting their budgets.

MyCase FAQs

Below are some frequently asked questions for MyCase.

Q. What type of pricing plans does MyCase offer?

MyCase offers the following pricing plans:

Starting from: US$39,00/month

Pricing model: Subscription

Free Trial: Available

$39 per user/month (billed annually)
$49 per user/month (billed monthly)

Q. What are the main features of MyCase?

MyCase offers the following features:

  • Bank-Grade Security
  • Billing & Invoicing
  • CRM Functionality
  • Case Management
  • Case Workflows
  • Client Portal
  • Contact Management
  • Document Assembly
  • Document Collaboration
  • Dropbox Integration
  • LEDES Billing
  • Law Practice Management
  • Lead Tracking
  • Legal Billing
  • Legal Document Management
  • Mobile Apps
  • Online Payments Processing (eCheck and Credit Card)
  • Organized Cases and Matters
  • Outlook and Google Sync
  • Professional Invoice Creation
  • QuickBooks Integration
  • Reporting
  • Scheduled Payments Plans
  • Secure Client Communication
  • Shared Calendars and Reminders
  • Tasks and To-Dos
  • Time Management
  • Time Tracking
  • Web-Based with Mobile Access
  • Websites for Law Firms

Q. Who are the typical users of MyCase?

MyCase has the following typical customers:

Mid Size Business, Small Business

Q. What languages does MyCase support?

MyCase supports the following languages:

English

Q. What type of pricing plans does MyCase offer?

MyCase has the following pricing plans:

Subscription

Q. Does MyCase support mobile devices?

MyCase supports the following devices:

Android, iPhone, iPad

Q. What other apps does MyCase integrate with?

MyCase integrates with the following applications:

Dropbox, G Suite, Google Calendar, Microsoft Outlook, QuickBooks Online

Q. What level of support does MyCase offer?

MyCase offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials