Wagepoint

Wagepoint

Simple, Fast and Friendly Online Payroll Software

4.7/5 (123 reviews)

Wagepoint Overview

Wagepoint is small business payroll software, built especially for people who have better things to do than manually process payroll. You focus on growing your business, we’ll help you ensure that your employees and contractors are paid accurately and on time.

We help you with all the things that go into a paycheck that you never thought about until you had to pay someone. This includes hourly and salary calculations, additional incomes and deductions and direct deposit with convenient online pay stubs.

Wagepoint also simplifies your reporting and the creation of tax and filing documents. No more scrambling to generate year-end tax documents for your business and your employees. When everything’s automated, it so much easier to fill in the blanks. Depending on the type of business or compliance reports you need, we may also be able to file it for you.

Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Wagepoint Reviews

Overall rating
4.7/5
94% positive reviews
94
Excellent
22
Very good
4
Average
0
Poor
3
Terrible
Kaitlen C.

Must Use Payroll Software

Used Weekly for 2+ years
Reviewed on 2019/07/26
Review Source: Capterra

Wagepoint is our go-to payroll processor. It is super user-friendly, for both myself as the administrator and for our client's employees. We have 16 of our clients on Wagepoint, and that number is continuously growing as it's the processor that we recommend if our current/new clients are looking for a change, or haven't even started on payroll yet.

Pros

Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages.

Their customer support is extremely professional, and I have only ever had wonderfully helpful people.

You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile!

Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments!

Cons

Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though.

The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jason M.

Waste of Time and Money

Used Daily for 1+ year
Reviewed on 2019/07/20
Review Source: Capterra

Run away!

Pros

It had the appearance of functionality. At first, I thought they understood the withholdings and filings that needed to be made.

Cons

We had issues from the moment we started the setup process (which was not as straightforward as the web site led us to believe ). Many things needed to be clarified and corrected after the setup process and Wagepoint was not available for quick contact most of that time. Customer service is nearly non-existent. But the final reason we left was that their ACH processor, NatPay, suggested our business was related to products we have nothing to do with and WITHOUT PROVIDING ANY DATA placed the burden of proof on us. This happened without warning and Wagepoint simply parroted their inquiry. In fact, the evidence they asked from us was our URL, as if that would have proven anything. I could have given them any URL I wanted. This silly request from an already difficult little Canadian company (Yes, based on Nova Scotia) was not worth my time, trust, or effort and we fired them. Now, we pay them nothing to do what we were already half-doing to begin with to support our completely legal and ethical company that has nothing to do with the shady business they suggested. I would disagree with the user whose review stated you get what you pay for with Wagepoint. I did not pay to be irritated by a service company.

Response from Wagepoint

Hi Jason,

I'm sorry to hear that you didn't have a good experience while getting set up with Wagepoint.

As a payroll company, we are required to put all prospective customers through rigorous screening before we can do business with them. While we're attempting to better our processes, there are times when legitimate companies get caught in the risk filters. This might be the case with your company. Unfortunately, as a company policy, we cannot override those decisions. I understand your frustration and I'm sorry that we couldn't work with your business.

Sincerely,
Shrad Rao, Wagepoint CEO

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Caitlin M.

Best payroll provider!

Used Weekly for 2+ years
Reviewed on 2016/06/27
Review Source: Capterra

We switched our payroll from Ceridian to Wagepoint 2 years ago. I dreaded having to login to Ceridian because it was so archaic and not user friendly at all. It was so hard to find information. I could feel myself getting emotionally frustrated. I hated that I was asking my employees to also use such an outdated piece of software that would also cause them frustration and pain. Then I switched to Wagepoint and my biggest regret was that I didn't switch sooner. Wagepoint is sooo easy to use, it's incredibly automated and their team is incredibly helpful. I never have to worry about anything with Wagepoint. I never miss a payment, I never pay late because of a holiday. I love that it modern and easy for my employees to use. Using Wagepoint is the best decision I have ever made when it comes to payroll!

Pros

Automated. Payroll happens seamlessly every two weeks. Beautiful easy to use interface. Excellent Customer Service. I'm never late with payroll because of a holiday. My employees enjoy using Wagepoint.

Cons

I honestly have never come across a con while using this software. Anytime I've had a question I get immediate support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Celeste P.

This software will make your life so much easier!!!

Used Daily for 2+ years
Reviewed on 2016/07/25
Review Source: Capterra

Wagepoint is so easy to use! Friendly staff who will go above and beyond-- couldn't imagine doing payroll without them!

Pros

-Ease of use-- this software makes complete sense.
-Great staff with a fast response time.
-Love how staff can check their own paystubs and T4s on their own online account-- environmentally friendly and time-saving not having to print them each time!

Response from Wagepoint

Hi Celeste,

I'm so happy to hear that you love the app and our service. Amazing customers like you make it easy for us to go above and beyond :)

If you need anything at all, please feel free to reach out to us anytime. We're always here for you.

Regards,
Leena Thampan
Head of Marketing & Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alison G.

Amazing Payroll Software!

Used Weekly for 2+ years
Reviewed on 2016/08/03
Review Source: Capterra

Wagepoint has been attentive to our needs and thorough with their service from the beginning when we started working with them in 2010. All the support staff are fantastic to deal with and the software makes the payroll part of my job a whiz.

Pros

Fast customer support, the ability to process everything myself, the ability to customize payroll needs, the use of automated reporting and automated remittance and the ease of use

Cons

Xero integration does not work in the easiest way for all customers

Response from Wagepoint

Hi Alison,
We're just as excited about having you as a long time customer :) Thank you for all the kind words, and we appreciate you taking the time to share this feedback.
I'll be sure to share your comments about the Xero integration with our dev team and and see if we can make it even better.
In the meantime, if you need anything at all, please feel free to reach out to us via [email protected], and we'd be happy to help!
Cheers,
Leena

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Wagepoint Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Wagepoint is available to small businesses across North America. The plans are priced as follows:
US Customers: ($20 base fee + $2 per employee) per payroll
CA Customers: ($20 base fee + $2 per employee) per payroll
Everything is included - direct deposits, government remittances (CRA & WCB) / reporting (Federal, State and Local taxes), year-end T4s and W2s, online paystubs and everything else a small business needs from a payroll perspective.

Wagepoint Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for Wagepoint

Key features of Wagepoint

  • A+ Customer Service
  • Cloud based payroll software
  • Company Deductions
  • Company Income Codes
  • Default Payroll Withholdings
  • Direct Deposits
  • Easy Company & Employee Setup
  • Employee Access
  • Employees & Contractors
  • Federal, State and Local Tax Reporting
  • Government Remittances
  • Hourly & Salaried Employees
  • Paperless Paystubs
  • Workers Compensation (CA)
  • Year-end W2s (US) and T4s (CA)

Benefits

• No setup fees, no year-end fees and definitely no contracts.
• Pay contractor or employees — hourly or salary.
• Let workers access pay stubs and tax documents through an online portal.
• Secure, 256-bit encryption.
• Convenient in-app support.

Wagepoint FAQs

Below are some frequently asked questions for Wagepoint.

Q. What type of pricing plans does Wagepoint offer?

Wagepoint offers the following pricing plans:

Starting from: US$40,00/month

Pricing model: Subscription

Free Trial: Available

Wagepoint is available to small businesses across North America. The plans are priced as follows:
US Customers: ($20 base fee + $2 per employee) per payroll
CA Customers: ($20 base fee + $2 per employee) per payroll
Everything is included - direct deposits, government remittances (CRA & WCB) / reporting (Federal, State and Local taxes), year-end T4s and W2s, online paystubs and everything else a small business needs from a payroll perspective.

Q. What are the main features of Wagepoint?

Wagepoint offers the following features:

  • A+ Customer Service
  • Cloud based payroll software
  • Company Deductions
  • Company Income Codes
  • Default Payroll Withholdings
  • Direct Deposits
  • Easy Company & Employee Setup
  • Employee Access
  • Employees & Contractors
  • Federal, State and Local Tax Reporting
  • Government Remittances
  • Hourly & Salaried Employees
  • Paperless Paystubs
  • Workers Compensation (CA)
  • Year-end W2s (US) and T4s (CA)

Q. Who are the typical users of Wagepoint?

Wagepoint has the following typical customers:

Freelancers, Mid Size Business, Non Profit, Small Business

Q. What languages does Wagepoint support?

Wagepoint supports the following languages:

English

Q. What type of pricing plans does Wagepoint offer?

Wagepoint has the following pricing plans:

Subscription

Q. Does Wagepoint support mobile devices?

We do not have any information about what devices Wagepoint supports

Q. What other apps does Wagepoint integrate with?

Wagepoint integrates with the following applications:

Branch Messenger, Deputy, LessAccounting, QuickBooks, QuickBooks Online, SwipeClock, TSheets, Tanda, VersAccounts, Xero

Q. What level of support does Wagepoint offer?

Wagepoint offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support