Five9

4.2 (463)
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Cloud contact and call center software

About Five9

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Five9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR.

Five9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions.

Improve agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.


Key benefits of Five9

  • Your Five9 contact center can be up and running in a matter of days, not months or years. All your agents need is a headset and internet.

  • No maintenance costs or hardware investments.

  • No expensive, never-ending integration projects.

  • Free up IT resources.

  • Report on performance in real-time.

  • Five9 takes care of your contact center infrastructure, so you can focus on the success of your company.

  • Images

    Five9 Software - Supervisor view for monitoring agents
    Five9 Software - Agent dashboard with performance metrics
    Five9 Software - Supervisor dashboard with reports on KPIs
    Five9 Software - Email customer service
    Five9 Software - Outbound call management
    Five9 Software - Live chat support
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    Five9 video
    Five9 Software - Supervisor view for monitoring agents
    Five9 Software - Agent dashboard with performance metrics
    Five9 Software - Supervisor dashboard with reports on KPIs
    Five9 Software - Email customer service
    Five9 Software - Outbound call management
    Five9 Software - Live chat support

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    Reviews

    Overall rating

    4.2 /5
    (463)
    Value for Money
    4.1/5
    Features
    4.1/5
    Ease of Use
    4.2/5
    Customer Support
    4.3/5

    Already have Five9?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 463
    Angelina
    Angelina
    Overall rating
    • Industry: Restaurants
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very Useful

    Reviewed on 2019/12/13

    Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on...

    Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

    Pros

    What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

    Cons

    I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

    Response from Five9

    Hi Angelina,

    Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.

    Best regards,
    Cindy

    Donny
    Donny
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Five9 is a great Cloud Contact Center!

    Reviewed on 2023/03/31

    We normally have an amazing time with Five9 but when their systems go down they are really bad at...

    We normally have an amazing time with Five9 but when their systems go down they are really bad at communication and support during that time and that is extremely frustrating.

    Pros

    Five9 is a very powerful and reliable cloud contact center that helps us achieve all of our business objectives for our customers.

    Cons

    Price and some parts of the system are still Java based. It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which needs to change.

    Erick
    Overall rating
    • Industry: Telecommunications
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    A lot of technical issues and log off problems that seem to never end, tech team has us...

    Reviewed on 2018/07/10

    Please stop blaming us for the problems of five9 it is unprofessional and does not show that you...

    Please stop blaming us for the problems of five9 it is unprofessional and does not show that you value your customers satisfaction and is a little disheartening to be called a liar and to call our employees liars.

    Pros

    Speeds up outbound dialing exponentially and when we first got it it worked seamlessly. Ease of use and has a good amount of reporting tools and features that make doing statistics a breeze.

    Cons

    We have been having session expires and forced logouts non stop everyday and it has added a lot of stress to me as a business owner, the tech team at five 9 have made us do so much work doing screen captures and saving all kinds of logs and recording sessions that i feel like im doing their job for them, We have even been accused of "lying" and "making up these problems" which makes no sense as it has hampered the success of my business. if they could just fix these technical issues we would have no complaints but its has been a nightmare doing so.

    Response from Five9

    Hi Erick, this is definitely not the experience we want our customers to have. I tried to forward your feedback to your account manager, but I am unable to find you in our customer database. Can you please email me directly at [email protected] so I can help you resolve your issue?

    Adriana
    Adriana
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Five9 is the best software solution for out telephone needs.

    Reviewed on 2018/05/07

    Great reports and statistic metrics. Our customers can get a hold of us all the time and they very...

    Great reports and statistic metrics. Our customers can get a hold of us all the time and they very seldom have to leave us a voice mail. Our sales and patient retention has increased!

    Pros

    We run a small call center for our clinics, all of our patient calls are routed to our call center. Five9 is our call center software and we love it. Five9 is so easy to use, our team learned the system in under an hour. The reports available in the system have helped us track our progress. The statistic reports have been instrumental in our goal planing process.

    Cons

    When we need customer service we often have to leave voice mails and wait for a call back. I would really help if we could get a live person right away when needed.

    Response from Five9

    Hello Adriana,
    It's fantastic to hear that Five9 has helped you increase your sales and patient retention. Thanks for taking the time to write this review. Let us know if we can ever be of service.

    Sigmund
    Sigmund
    Overall rating
    • Industry: Consumer Goods
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Works for Small Businesses

    Reviewed on 2022/08/05

    It works well if you don't need to deep-dive on call and ticket data in the future, in which case...

    It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to shell out additional payment per agent to be able to have your data stored for longer within the ecosystem

    Pros

    Easy to use as a standalone, web-based inbound and outbound calling tool, good reporting capability and monitoring

    Cons

    Records are only retained for 60 days and this encompass both reports as well as recording databases. Even downloaded record data is erased remotely!

    Showing 5 reviews of 463 Read all reviews

    Five9 FAQs

    Below are some frequently asked questions for Five9.

    Five9 offers the following pricing plans:

    • Starting from: US$175.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

    Five9 has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Five9 supports the following languages:

    English, French, German, Polish, Portuguese, Spanish

    Five9 supports the following devices:

    iPad (Mobile)

    Five9 integrates with the following applications:

    NetSuite, Oracle Service, Salesforce Sales Cloud, Salesforce Service Cloud, Skype for Business, SugarCRM, Velocify, Zendesk Suite, Zoho CRM

    Five9 offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Five9.