
About Five9
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
Five9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR.
Five9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions.
Improve agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.
Pricing starting from:
US$100,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Five9
Key benefits of Five9
Devices
Business size
Markets
Brazil, Canada, Germany, United Kingdom, Ireland, United States and 1 others
Supported Languages
English, French, German, Polish, Portuguese, Spanish and 1 others
Pricing starting from:
US$100,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Five9
Images






Features
Total features of Five9: 125
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Reviews
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- Industry: Restaurants
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Useful
Reviewed on 2019/12/13
Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on...
Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
Pros
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Cons
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Response from Five9
Hi Angelina,
Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.
Best regards,
Cindy
- Industry: Consumer Services
- Company size: 1 001-5 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
If you want the best...
Reviewed on 2019/10/01
The overall experience is great as you can focus on running your business rather than fighting with...
The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.
Pros
After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.
Cons
The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.
Response from Five9
Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.
Best Regards,
Cindy Seto
Customer Advocacy Manager
- Industry: Hospital & Health Care
- Company size: 10 000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Cloud Contact Center Solution for Ever Changing Business Need
Reviewed on 2022/06/15
Ease of deployment and expansion based on ever changing business need.
Ease of deployment and expansion based on ever changing business need.
Pros
Flexibility to expand and downsize the capacity
Cons
Lack of Coverage and Support in certain region and countries outside US.
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Hard to implement, but robust
Reviewed on 2019/08/06
It's very robust software, but the implementation is not worth the trouble- it's made for calling a...
It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Pros
Once you get it going, which isn't easy at all, it doesn't quit running.
Cons
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Alternatives Considered
RingCentral MVPReasons for Choosing Five9
Poor management choices left for me to implement.Switched From
RingCentral MVPReasons for Switching to Five9
My management decided it for me with no input from myself, as it what he was comfortable with in different situations.- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Five9
Reviewed on 2022/05/31
Overall I really love using Five9, it's effective for the most part and navigation is pretty easy...
Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to the system, sometimes has it's glitches from time to time with login issues but would still recommend the software to anyone curious of purchasing.
Pros
I loved that it was easy to navigate, integrating our phone system software into Five9 was also simple. Monitoring, logging and recording calls are an absolute need for me to perform my job well.
Cons
There were some run-ins where the software was acting a bit crazy and not logging me in. I hated when I had to wait on support to reset my login, sometimes they took a bit longer than expected to respond to support tickets.
Five9 FAQs
Below are some frequently asked questions for Five9.Q. What type of pricing plans does Five9 offer?
Five9 offers the following pricing plans:
- Starting from: US$100,00/month
- Pricing model: Subscription
- Free Trial: Not Available
Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.
Q. Who are the typical users of Five9?
Five9 has the following typical customers:
11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does Five9 support?
Five9 supports the following languages:
English, French, German, Polish, Portuguese, Spanish
Q. Does Five9 support mobile devices?
Five9 supports the following devices:
iPad (Mobile)
Q. What other apps does Five9 integrate with?
Five9 integrates with the following applications:
NetSuite, Oracle Service, Salesforce Sales Cloud, Salesforce Service Cloud, Skype for Business, SugarCRM, Velocify, Zendesk, Zoho CRM
Q. What level of support does Five9 offer?
Five9 offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Five9.