About smartQ

Unlike other project management software built around task lists, smartQ offers an innovative Project Board view (also called Kanban) for better work flow visualization. It is ideal for ticket tracking.

Move your whiteboard online
Already using a project whiteboard with markers and paper stickers? With smartQ you can move it online:
access from anywhere
store all the notes, files and history
run reports and measure performance
search, filter, email notifications and more!
... plus the cleaning lady can not get to it

Pricing starting from:

US$5,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of smartQ

Board View
This ticket board helps you visualize your workflow and offers a clear picture of the project progress and bottlenecks.
drag-and-drop the tickets to change columns and re-order
fold/unfold ticket details
custom ticket colors

Ticket View
Each ticket has its own area with:
ticket details (with custom fields support)
Notes and Files area
threaded discussions

List View
An alternative table-view of the tickets:
unified Notes & Files area across all the tickets
mark tickets with three-color stars
quick filter-search the tickets by keywords
sort by any column

Workflow Designer
Customize the workflow for each project:
Add/Remove/Re-order the stages/columns
Set the optional limits on tickets per stage (WIP)

Team Roles
Customize access rights to each project:
edit and add new Roles
assign people to each role
define the level of access for each role

Ticket Form Designer
Customize ticket fields for each project! Now that's where the real power of smartQ comes from!
Drag-and-drop fields to the form to add or re-order them
Text Line, Number, Text Area, Choice (dropdowns, checkboxes, radiobuttons) and Date are the supported custom field types

Project Performance Report
Run reports on your tickets:
Cumulative/Burndown and Bottlenecks graphs
filter by dates and people

External Access for non-registered users
External Access allows anybody, not just registered smartQ users, to submit tickets to smartQ:
Submit tickets to smartQ through email or external form (without any registration)
External Users access their tickets through a simplified interface
smartQ users can see external tickets inside their full smartQ interface

iPhone app
Fast and intuitive smartQ iPhone app - download from iTunes.
Access smartQ on the go with our iPhone app!
Board View with drag-and-drop
Archive Tickets and view the Archive

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$5,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of smartQ: 17

  • API
  • Alerts/Notifications
  • Collaboration Tools
  • Create Subtasks
  • Customizable Fields
  • Email-to-Task Conversion
  • Import Tasks
  • Mobile Access
  • Projections
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Task Editing/Updating
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • To-Do List

Alternatives

Redtail CRM

4,1
#1 Alternative to smartQ
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Wintac

4,2
#2 Alternative to smartQ
Wintac will no longer be maintained after January 2022. The FieldEdge team is here to support your next step: https://fi...

Google Workspace

4,7
#3 Alternative to smartQ
G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues,...

HP Agile Manager

0
#4 Alternative to smartQ
Empower your team to self-organize and collaborate so they can organize and deliver targeted agile results with HP...

Reviews

Overall rating

4,5 /5
(43)
Value for Money
4,7/5
Features
4,2/5
Ease of Use
4,6/5
Customer Support
4,6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 43
Mike M.
Overall rating
  • Industry: Research
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Basic Drag n Drop Workflow

Reviewed on 2019/02/19

The product is an invaluable tool if you have a production type workflow and want to keep track of...

The product is an invaluable tool if you have a production type workflow and want to keep track of orders. Customer support is iffy, lots of overlapping tickets and unskilled staff. File uploads (where you need to upload a file to a ticket) is a little borked, but overall, for what you pay it's great value. It feels a little bit of abandon ware, except for the occassional marketing blitz.

Pros

Simple, elegant user interface, easy to configure basic drag and drop workflows.

Cons

File Upload is a pain - it's done in the 1980's way - you have to upload the file, wait, and then press submit. If you forget to press submit you lose your file. The amount of cloud storage is ridiculously small for what you pay. The Android app took years to come to market and is extremely basic and has no offline mode and is just a really cheap, quick portal.

Alejandro G.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Great Ops Manager

Reviewed on 2020/09/29

I needed a solution for my daily project tracking that was easy for everyone at the office to use...

I needed a solution for my daily project tracking that was easy for everyone at the office to use it. We are all enjoying it, and happy since now we can have a nice visual of what is happening at the business on real time.

Pros

The visual is by far the most likeable feature. It lets you see the actual status of all projects (presents and futures)

Cons

The only con is that the archived projects are not easy to duplicate. You can, but it is not as easy as all the additional functions the software has.

Alternatives Considered

Wintac and Google Workspace

Reasons for Switching to smartQ

The easy functionality and visuals of it. It is really a great product for exactly what I needed. Will not changing for any other option.

Response from Disarea

Thank you for your review.

Actually, duplicating a project is very easy - when creating a new project, you can copy all settings from another existing project, even its tickets:
https://blog.getsmartq.com/2019/07/copying-tickets-on-cloning-a-project/

There are more ways to do it, like using import from CSV file, but this one is the easiest and just takes a few clicks.

Please email our support directly if you are having issues with it, and we will address it ASAP.

- smartQ Team

Scott E.
Overall rating
  • Industry: Education Management
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

Work in progress

Reviewed on 2019/12/11

It's a work in progress. We didn't have a good experience, because the software didn't meet our...

It's a work in progress. We didn't have a good experience, because the software didn't meet our needs in order to efficiently complete all projects with ease.

Pros

Basic needs of project management software.

Cons

The Interface is horrible, hard to look at, stuck 20 years ago. It didn't meet our needs for completing our projects with ease.

Robert C.
Overall rating
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No-brainer for project/task management

Reviewed on 2020/10/05

A+++

A+++

Pros

Everyone on my staff uses this and it has become the basis for our weekly 1-1s. Its an ideal tool to track the status of every project someone is working on and you can either go high-level or dig into the details.

Cons

Zero complaints. We have used this software for 5+ years and everyone on the team loves it.

Alternatives Considered

Redtail CRM

Reasons for Choosing smartQ

we did a free trial and fell in love with the simplicity

Reasons for Switching to smartQ

We ended up using Redtail for our core CRM but not for task/project management.
Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use project management tool

Reviewed on 2020/09/29

Pros

It is simple and easy to use. When I was looking for a tool for project management, I wanted it to make sure project management didn't become my full time job. This helps keeps projects organized without a ton of hassle.

Cons

It is a bit limited for exporting and chatting.

Response from Disarea

Thank you for your review.

Please use the General Report - it exports data to CSV and Excel.

Do you want to see a chat app inside smartQ?

You can email our support if you are having issues with export or have suggestions about the chat.

Showing 5 reviews of 43 Read all reviews

smartQ FAQs

Below are some frequently asked questions for smartQ.

smartQ offers the following pricing plans:

  • Starting from: US$5,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Basic $5 per user/month Pro $8 per user/month

smartQ has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

smartQ supports the following languages:

English

smartQ supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

smartQ integrates with the following applications:

5pm, Dropbox Business, Gmail, Google Drive, Microsoft 365, Microsoft Outlook, OneDrive, Slack

smartQ offers the following support options:

Email/Help Desk, FAQs/Forum, Chat

Related categories

See all software categories found for smartQ.