smartQ

Web-based Project Management & Collaboration Software.

4,5 /5 (43 reviews) Write a Review!

smartQ Overview

What is smartQ?

Unlike other project management software built around task lists, smartQ offers an innovative Project Board view (also called Kanban) for better work flow visualization. It is ideal for ticket tracking.

Move your whiteboard online
Already using a project whiteboard with markers and paper stickers? With smartQ you can move it online:
access from anywhere
store all the notes, files and history
run reports and measure performance
search, filter, email notifications and more!
... plus the cleaning lady can not get to it

smartQ Overview

Pricing

Starting from
US$5,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic $5
per user/month

Pro $8
per user/month


smartQ Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

smartQ video smartQ screenshot: smartQ screenshot: smartQ screenshot: smartQ screenshot: smartQ screenshot:

smartQ Reviews

smartQ Reviews

Overall rating
4,5
/
5
Excellent
23

Very good
17

Average
3

Poor
0

Terrible
0

Value for Money
4,7
Features
4,2
Ease of Use
4,6
Customer Support
4,6
93% recommended this app
Mike M.

Great Basic Drag n Drop Workflow

The product is an invaluable tool if you have a production type workflow and want to keep track of orders. Customer support is iffy, lots of overlapping tickets and unskilled staff. File uploads (where you need to upload a file to a ticket) is a little borked, but overall, for what you pay it's great value. It feels a little bit of abandon ware, except for the occassional marketing blitz.


Robert C.

No-brainer for project/task management

A+++


Scott E.

Work in progress

It's a work in progress. We didn't have a good experience, because the software didn't meet our needs in order to efficiently complete all projects with ease.


Alejandro G.

The Great Ops Manager

I needed a solution for my daily project tracking that was easy for everyone at the office to use it. We are all enjoying it, and happy since now we can have a nice visual of what is happening at the business on real time.


Stephanie D.

Great to use but need some improvement

Overall it satisfy our company needs and easily to understand how it works, some improvement might be needed in order to give more efficient ways for client to use it.


Mike M.
Industry: Research
Company size: 11-50 Employees

Great Basic Drag n Drop Workflow

Used Weekly for 2+ years
Reviewed on 2019/02/19
Review Source: Capterra

The product is an invaluable tool if you have a production type workflow and want to keep track of orders. Customer support is iffy, lots of overlapping tickets and unskilled staff. File uploads (where you need to upload a file to a ticket) is a little borked, but overall, for what you pay it's great value. It feels a little bit of abandon ware, except for the occassional marketing blitz.

Pros

Simple, elegant user interface, easy to configure basic drag and drop workflows.

Cons

File Upload is a pain - it's done in the 1980's way - you have to upload the file, wait, and then press submit. If you forget to press submit you lose your file. The amount of cloud storage is ridiculously small for what you pay. The Android app took years to come to market and is extremely basic and has no offline mode and is just a really cheap, quick portal.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Robert C.
Industry: Financial Services
Company size: 11-50 Employees

No-brainer for project/task management

Used Daily for 2+ years
Reviewed on 2020/10/05
Review Source: Capterra

A+++

Pros

Everyone on my staff uses this and it has become the basis for our weekly 1-1s. Its an ideal tool to track the status of every project someone is working on and you can either go high-level or dig into the details.

Cons

Zero complaints. We have used this software for 5+ years and everyone on the team loves it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott E.
Industry: Education Management
Company size: 51-200 Employees

Work in progress

Used Daily for 6-12 months
Reviewed on 2019/12/11
Review Source: Capterra

It's a work in progress. We didn't have a good experience, because the software didn't meet our needs in order to efficiently complete all projects with ease.

Pros

Basic needs of project management software.

Cons

The Interface is horrible, hard to look at, stuck 20 years ago. It didn't meet our needs for completing our projects with ease.

Rating breakdown

Ease of Use

Likelihood to recommend: 2.0/10

Alejandro G.
Industry: Marketing & Advertising
Company size: 11-50 Employees

The Great Ops Manager

Used Daily for 2+ years
Reviewed on 2020/09/29
Review Source: Capterra

I needed a solution for my daily project tracking that was easy for everyone at the office to use it. We are all enjoying it, and happy since now we can have a nice visual of what is happening at the business on real time.

Pros

The visual is by far the most likeable feature. It lets you see the actual status of all projects (presents and futures)

Cons

The only con is that the archived projects are not easy to duplicate. You can, but it is not as easy as all the additional functions the software has.

Response from Disarea

Thank you for your review.

Actually, duplicating a project is very easy - when creating a new project, you can copy all settings from another existing project, even its tickets:
https://blog.getsmartq.com/2019/07/copying-tickets-on-cloning-a-project/

There are more ways to do it, like using import from CSV file, but this one is the easiest and just takes a few clicks.

Please email our support directly if you are having issues with it, and we will address it ASAP.

- smartQ Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephanie D.
Industry: Insurance
Company size: 11-50 Employees

Great to use but need some improvement

Used Daily for 2+ years
Reviewed on 2020/09/29
Review Source: Capterra

Overall it satisfy our company needs and easily to understand how it works, some improvement might be needed in order to give more efficient ways for client to use it.

Pros

easily to understand its function, easily to implement and customize the outlook and feature we want.

Cons

After the update, ticket turn red if pass 'require by date', however it won't turn it back even i change/update require by date to a future date, every time need to manually adjust it.

Response from Disarea

Stephanie,

The coloring on overdue tickets in red happens because of Automation - that is the default Rule:
https://www.getsmartq.com/feature_automation.php

You can pause this Rule or Delete it.

Also, you can modify multiple tickets at the same time. including changing the color:
https://www.getsmartq.com/feature_multiedit.php

But, in your case, if you open the ticket to edit its deadline, on the same screen you can change the color - the color box is to the right of the ticket name on the top.

We hope this info helps.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,4/10
Based on 43 user ratings
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smartQ Pricing

smartQ Pricing

Starting from
US$5,00/month
Free Trial
Subscription
Value for money

Basic $5
per user/month

Pro $8
per user/month

Basic $5
per user/month

Pro $8
per user/month

Value for Money
4,7/5
Based on 43 user ratings
Compare value for money rating with alternatives
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smartQ Features

smartQ Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Prioritizing
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Planning
Task Scheduling
Task Tracking
Third Party Integration
Features
4,2/5
Based on 43 user ratings
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Categories

Additional information for smartQ

Additional information for smartQ

Key features of smartQ

  • Assign people to each role
  • Board View, Ticket View and List View
  • Customize Project Roles
  • Customize your Ticket fields
  • Customize your Workflow
  • Email notifications and private notes
  • Export tickets to CSV and Excel
  • External Access for non-registered users
  • Mark tickets with three-color stars
  • Project Performance Report
  • Share Notes and Files
  • Team Roles
  • Threaded discussions and file attachments
  • Ticket Form Designer
  • Tickets by Email or Form
  • Track tasks, issues, tickets
  • Unified Notes & Files area across all the tickets
  • iPhone app

Benefits

Board View
This ticket board helps you visualize your workflow and offers a clear picture of the project progress and bottlenecks.
drag-and-drop the tickets to change columns and re-order
fold/unfold ticket details
custom ticket colors

Ticket View
Each ticket has its own area with:
ticket details (with custom fields support)
Notes and Files area
threaded discussions

List View
An alternative table-view of the tickets:
unified Notes & Files area across all the tickets
mark tickets with three-color stars
quick filter-search the tickets by keywords
sort by any column

Workflow Designer
Customize the workflow for each project:
Add/Remove/Re-order the stages/columns
Set the optional limits on tickets per stage (WIP)

Team Roles
Customize access rights to each project:
edit and add new Roles
assign people to each role
define the level of access for each role

Ticket Form Designer
Customize ticket fields for each project! Now that's where the real power of smartQ comes from!
Drag-and-drop fields to the form to add or re-order them
Text Line, Number, Text Area, Choice (dropdowns, checkboxes, radiobuttons) and Date are the supported custom field types

Project Performance Report
Run reports on your tickets:
Cumulative/Burndown and Bottlenecks graphs
filter by dates and people

External Access for non-registered users
External Access allows anybody, not just registered smartQ users, to submit tickets to smartQ:
Submit tickets to smartQ through email or external form (without any registration)
External Users access their tickets through a simplified interface
smartQ users can see external tickets inside their full smartQ interface

iPhone app
Fast and intuitive smartQ iPhone app - download from iTunes.
Access smartQ on the go with our iPhone app!
Board View with drag-and-drop
Archive Tickets and view the Archive

smartQ FAQs

smartQ FAQs

Below are some frequently asked questions for smartQ.

Q. What type of pricing plans does smartQ offer?

smartQ offers the following pricing plans:

Starting from: US$5,00/month

Pricing model: Subscription

Free Trial: Available

Basic $5 per user/month Pro $8 per user/month

Q. What are the main features of smartQ?

smartQ offers the following features:

  • Assign people to each role
  • Board View, Ticket View and List View
  • Customize Project Roles
  • Customize your Ticket fields
  • Customize your Workflow
  • Email notifications and private notes
  • Export tickets to CSV and Excel
  • External Access for non-registered users
  • Mark tickets with three-color stars
  • Project Performance Report
  • Share Notes and Files
  • Team Roles
  • Threaded discussions and file attachments
  • Ticket Form Designer
  • Tickets by Email or Form
  • Track tasks, issues, tickets
  • Unified Notes & Files area across all the tickets
  • iPhone app

Q. Who are the typical users of smartQ?

smartQ has the following typical customers:

Small Business, Mid Size Business

Q. What languages does smartQ support?

smartQ supports the following languages:

English

Q. What type of pricing plans does smartQ offer?

smartQ has the following pricing plans:

Subscription

Q. Does smartQ support mobile devices?

smartQ supports the following devices:

Android, iPhone, iPad

Q. What other apps does smartQ integrate with?

smartQ integrates with the following applications:

5pm, Dropbox Business, Gmail, Google Drive, Microsoft 365, Microsoft OneDrive, Microsoft Outlook, Slack, Slack

Q. What level of support does smartQ offer?

smartQ offers the following support options:

Forum, Online Support