About Yotpo

Yotpo, the leading eCommerce marketing platform, helps thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Yotpo is a Forbes Cloud 100 company with offices in New York, London, Boston, and Tel Aviv.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Yotpo

Key benefits of Yotpo

  • Generate more reviews/content than with any other solution with in-mail form and other tools.

  • Stand out in Google results and from the competition by having reviews & stars show in your paid and organic search results.

  • Use your UGC (user generated content) to market your business -- it’s more trusted and effective than any other brand content.

  • Display verified reviews at key points on your site to increase conversions.

  • Stay in contact with your customers, build relationships so they become loyal and continue to engage with you.

  • Devices

    Business size

    S M L

    Markets

    Australia, Belgium, Brazil, Canada, Switzerland, Germany, Denmark, Finland, United Kingdom, Ireland, Israel, Japan, Mexico, Netherlands, Norway, New Zealand, Sweden, United States

    Supported Languages

    Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Yotpo

    Images

    Yotpo Software - Showcase your best reviews & rating on site
    Yotpo Software - Turn every purchase into a review
    Yotpo Software - Generate different types of content and showcase on site
    Yotpo Software - Drive more shoppers to your site
    Yotpo Software - use analytics to measure & improve performance
    Yotpo Software - Optimized redemption experiences
    Yotpo Software - Build customer loyalty and maximize LTV
    Yotpo Software - Comprehensive performance metrics
    Yotpo Software - Acquire customers more efficiently
    Yotpo Software - Moderate & comment
    Yotpo Software - Moderate & comment with ease
    View 12 more
    Yotpo video
    Yotpo Software - Showcase your best reviews & rating on site Yotpo Software - Turn every purchase into a review Yotpo Software - Generate different types of content and showcase on site Yotpo Software - Drive more shoppers to your site Yotpo Software - use analytics to measure & improve performance Yotpo Software - Optimized redemption experiences Yotpo Software - Build customer loyalty and maximize LTV Yotpo Software - Comprehensive performance metrics Yotpo Software - Acquire customers more efficiently Yotpo Software - Moderate & comment Yotpo Software - Moderate & comment with ease

    Features

    Total features of Yotpo: 72

    • 2-Way Messaging
    • API
    • Activity Dashboard
    • Advertising Management
    • Analytics/ROI Tracking
    • Audience Targeting
    • Automated Responses
    • Bonus Management
    • Campaign Management
    • Commenting/Notes
    • Communication Management
    • Community Management
    • Contact Management
    • Content Creation
    • Content Management
    • Conversion Tracking
    • Customer Management
    • Customer Segmentation
    • Customizable Branding
    • Dashboard
    • Data Visualization
    • Discussions / Forums
    • Email Reminders
    • Engagement Tracking
    • Feedback Management
    • Filtering
    • For Customer Referrals
    • For Small Businesses
    • Gamification
    • Loyalty Cards
    • Loyalty Program
    • MMS
    • Mass Texting
    • Message Personalization
    • Mobile Coupons
    • Mobile Keywords
    • Moderation
    • Multi-Channel Campaigns
    • Multi-Channel Data Collection
    • Multi-Channel Marketing
    • Negative Feedback Management
    • Performance Metrics
    • Predictive Analytics
    • Publish Scheduling
    • Ratings / Reviews
    • Real Time Monitoring
    • Referral Templates
    • Referral Tracking
    • Reminders
    • Reporting/Analytics
    • Response Management
    • Review Generation
    • Review Monitoring
    • Review Notification
    • Review Request
    • Rewards Management
    • SEO Management
    • Scheduled Messaging
    • Sentiment Analysis
    • Shortcodes
    • Social Media Integration
    • Social Media Monitoring
    • Social Promotion
    • Social Sharing
    • Surveys & Feedback
    • Text Analysis
    • Text-to-Win
    • Third Party Integrations
    • Trend Analysis
    • Visual Analytics
    • Widgets
    • eCommerce Management

    Alternatives

    Trustpilot

    4,5
    #1 Alternative to Yotpo
    Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and...

    PowerReviews

    3,5
    #2 Alternative to Yotpo
    PowerReviews is a reviews management software that lets brands and retailers collect, display and syndicate customer...

    Reviews.io

    0
    #3 Alternative to Yotpo
    Reviews.io is a review collection tool for companies to collect merchant (company) & product reviews from genuine...

    Okendo

    4,9
    #4 Alternative to Yotpo
    Okendo is a review management software designed to help businesses using Shopify handle user-generated content (UGC),...

    Reviews

    Overall rating

    4,6 /5
    (296)
    Value for Money
    4,0/5
    Features
    4,4/5
    Ease of Use
    4,4/5
    Customer Support
    4,6/5

    Already have Yotpo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 296
    Travis R.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Delivers reviews, easy to use!

    Reviewed on 2017/11/09

    It makes my client's money every day and increases engagement. It makes me look good every time I...

    It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

    Pros

    Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

    Cons

    Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

    Mathias I.
    Overall rating
    • Industry: Sporting Goods
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Yotpo: Easy to use, insightful analytics and customer friendly.

    Reviewed on 2021/06/08

    YotPo provides me with alot of features that helps new customers in the right direction when...

    YotPo provides me with alot of features that helps new customers in the right direction when chosing a product to buy. With great display of former reviews and product reviews, new customers trust your business and the step to finish a purchase.

    Pros

    The ability to have an easy overview of all the tools and alot of the features happens automatically. With YotPo you will have every tool inhouse and when everything is set up correctly you are provided with useful analytics and a great overview of how your customers review the business.

    Cons

    There is quite a handfull of features so it's easy to get "lost" within all of them.

    Alternatives Considered

    Lipscore

    Reasons for Choosing Yotpo

    Mainly the lack of customer service at Feefo.

    Switched From

    Feefo

    Reasons for Switching to Yotpo

    I was already in talk with YotPo when Lipscore approched me. It seemed YotPo could provide me with a more all inclusive platform.

    Response from Yotpo

    Thank you for leaving a review. We're happy to hear you're enjoying using Yotpo. If you have any questions or need any guidance regarding the features available in your plan and how to best utilize them, please feel free to reach out to our customer service and they will do everything they can to assist you.

    Amanda S.
    Overall rating
    • Industry: Food & Beverages
    • Company size: Self Employed
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy

    Reviewed on 2021/12/28

    Sales improved, when have had any issues support is prompt and helpful

    Sales improved, when have had any issues support is prompt and helpful

    Pros

    Easy to use. Really helps product sales.

    Cons

    Is expensive but worth it ( I have really small company - one of biggest expenses)

    Response from Yotpo

    Thank you so much for taking the time to leave a review. We always want to ensure our customers are on their 'right fit' plan -- meaning how much they're paying should align with the services they're receiving and what their business needs to see success with Yotpo. However, if you have any questions regarding your plan or any of our other plans, feel free to check out our pricing page or reach out to customer support.

    Albin O.
    Overall rating
    • Industry: Internet
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 4.0 /10

    Feels quite basic, but lacks functionallity

    Reviewed on 2019/11/21

    We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to...

    We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.

    Pros

    A lot of automatic features, and the software takes care of most things.

    Cons

    1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are.
    Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.

    2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.

    Response from Yotpo

    Thank you for taking the time to leave this review. Firstly, we'd like to apologize for any inconvenience, we absolutely understand your frustration. We are constantly working on improving our product, and your feedback is incredibly valuable to our process. Please know that our support team is at your disposal and are ready to help you with any issues you might be experiencing. Again, we'd like to thank you for sharing your feedback with us, it is a critical part of our ongoing efforts to improve.

    Shayna B.
    Overall rating
    • Industry: Retail
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Review

    Reviewed on 2021/10/26

    Really great. Platform is being updated frequently with new features. Customer service is always...

    Really great. Platform is being updated frequently with new features. Customer service is always helpful and resolves issues quickly.

    Pros

    The seamless integration with our eComm system (Salesforce Commerce Cloud) and the customer service

    Cons

    How you have to be experienced in coding to change key elements of the look/feel of review requests, widgets, etc.

    Alternatives Considered

    PowerReviews

    Reasons for Switching to Yotpo

    Price, better platform, syndication model is better, implementation was quicker turn around.

    Response from Yotpo

    Thank you for taking the time to leave your feedback. We're constantly working on improving our products and your feedback is incredibly valuable to our process. In addition, if you have any questions regarding customization, our customer service is available 24/7 and they will be happy to assist you.

    Showing 5 reviews of 296 Read all reviews

    Yotpo FAQs

    Below are some frequently asked questions for Yotpo.

    Yotpo offers the following pricing plans:

    • Starting from:
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Free - Up to 50 monthly orders - Review Request Emails - On-site Widgets - Moderation & Commenting - Social Push & SEO Page - And more Growth - Review Request Emails - On-site Widgets - 10+ Rewards Campaigns - Flexible Referral Program - Moderation & Commenting - Social Push & SEO Page - Reviews Carousel - Rich Snippets - Coupons & Email Upsells - And more Annual - Multi-Channel Content Generation - On-Site Widgets & Galleries - Customized Loyalty & Referrals Programs - Customer Photo Galleries - Google & Facebook Integration - Advanced Content Management - Custom Monthly Orders - Widgets & Emails Customization - Multiple Domains Support - Dedicated Success Manager - And more

    Yotpo has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Yotpo supports the following languages:

    Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

    Yotpo supports the following devices:

    Yotpo integrates with the following applications:

    AdRoll, Adobe Commerce, Amasty, Antavo, Bazaarvoice, Beeketing, BigCommerce, Cohley, Cordial, DataGrail, Drip Email Marketing, Emarsys, Facebook for Business, Fomo, Fresh Relevance, Glew, Gorgias, HubSpot Marketing Hub, Instagram, Klaviyo, LoyaltyLion, Mailchimp, Mavrck, Mesa, Nextopia, Nosto, Octane AI, Octoly, Omnisend, OrderGroove, Postscript, ProveSource, Re:amaze, Refersion, Remarkety, Retention Science (ReSci), SAP Commerce Cloud, SAP Marketing Cloud, Sailthru, Salesforce Commerce Cloud, Salesforce Platform, Searchspring, Shogun, Shopify, Shopify Plus, Smile.io, Tapcart, Trend, Twitter, Vend, ViralSweep, Volusion, Weglot, WooCommerce, Zaius, Zendesk, Zinrelo, findify

    Yotpo offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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