Nextiva

4.6 (891)
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Simplifying Business Communication

About Nextiva

Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform.

From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


Key benefits of Nextiva

No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.


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Nextiva Software - Customer interaction tracking
Nextiva Software - Messaging
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Nextiva Software - Customer interaction tracking
Nextiva Software - Messaging
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Not sure about Nextiva? Compare with a popular alternative

Nextiva

4.6 (891)
VS.
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Starting Price

US$25.95
month
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Pricing Options

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Free version
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Features

103
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Integrations

21
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Ease of Use

4.6 (891)
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Value for Money

4.6 (891)
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Customer Service

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Reviews

Overall rating

4.6 /5
(891)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.6/5

Already have Nextiva?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 891
Suzi
Suzi
Overall rating
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great communication tool with good customer service.

Reviewed on 2023/04/24

On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the...

On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees

Pros

Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times.

Cons

Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks.

Response from Nextiva

Hello, Suzi. Thank you so much for taking the time to leave us your review. We're delighted to read your feedback - thanks for the love and if anything comes up, feel free to reach out!

Brian
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

service good when it worked

Reviewed on 2024/02/26

good for a while but too many problems so we switched away

good for a while but too many problems so we switched away

Pros

the phone service was good in that it allowed phones to reach in multiple offices simultaneously.

Cons

We had chronic problems customer service was unable to fix making service no longer useable and we switched to another company.

andrea
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nextiva the best VOIP Telephone Company in the WORLD!

Reviewed on 2024/06/07

It has been incredible. The staff is unbelievable and so helpful.

It has been incredible. The staff is unbelievable and so helpful.

Pros

Pricing and ease of use. Incredible cool features.

Cons

Nothing so far! It's been great with everything.

Aaron
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Trying to leave Nextiva was a nightmare

Reviewed on 2020/07/07

I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self...

I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

Pros

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Cons

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates.

When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues.

When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free.

Don't walk, run far far away from Nextiva.

Response from Nextiva

Hello Aaron, thank you for sharing your feedback with us. We're sorry to see you go and wish you and your team the best. If we can help you with anything, please let us know.

Chris
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nextiva has been a Great Service

Reviewed on 2024/04/09

We have had great service with Nextiva and when we have an issue, they offer several options to...

We have had great service with Nextiva and when we have an issue, they offer several options to obtain tech support. And we have been very satisfied with their service, tech support and equipment.

Pros

The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied.

Cons

Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it.

Reasons for Switching to Nextiva

We chose Nextiva due to the offered service, features and cost.
Showing 5 reviews of 891 Read all reviews

Nextiva FAQs

Below are some frequently asked questions for Nextiva.

Nextiva offers the following pricing plans:

  • Starting from: US$25.95/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Basic, Pro, and Enterprise plans are available on a monthly or annual basis.

Nextiva has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Nextiva supports the following languages:

English

Nextiva supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Nextiva integrates with the following applications:

Act!, Bullhorn ATS & CRM, ConnectWise Automate, Dynamics 365, Five9, GoldMine, GoldMine Premium Edition, Google Workspace, HubSpot CRM, Lotus Notes To Office 365 Migration, Microsoft Dynamics CRM - dupe, Microsoft Outlook, Microsoft Teams, NetSuite, NetSuite CRM, Oracle Sales, ServiceNow, SugarCRM, Workbooks, Zendesk Suite, Zoho CRM

Nextiva offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

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