Nextiva

Simplifying Business Communication

4,3 /5 (166 reviews) Write a Review!

Nextiva Overview

What is Nextiva?

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

Nextiva Overview

Pricing

Starting from
US$19,95/month

Pricing options

Free Trial
Subscription
Value for money

Nextiva Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Nextiva screenshot: Nextiva screenshot:

Nextiva Reviews

Nextiva Reviews

Overall rating
4,3
/
5
Excellent
116

Very good
18

Average
14

Poor
2

Terrible
16

Value for Money
4,1
Features
4,2
Ease of Use
4,2
Customer Support
4,1
81% recommended this app
Jean H.

Nextiva delivered for our business


David K.

Nextiva the Good the Bad and the Fugy

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!


Andrew E.

Nextiva Phone System Review

I love this product and it helped save our business during the Covid-19 lockdowns.


Aaron B.

Trying to leave Nextiva was a nightmare

I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.


Eli F.

company is a scam

Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months.... No email, no notification nothing.


Jean H.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

Nextiva delivered for our business

Used Daily for 6-12 months
Reviewed on 2018/12/05
Review Source: Capterra

Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David K.
Industry: Business Supplies & Equipment
Company size: 51-200 Employees

Nextiva the Good the Bad and the Fugy

Used Daily for 1-5 months
Reviewed on 2019/10/11
Review Source: Capterra

The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.

Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.

Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Pros

Ease of use to add and manage users in multiple cities and states remotely.
Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone.
The old Cell Phone App. (not the new one) everyone loved this App.

Cons

1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it.
If it’s nonfunctional don’t try to sell me on how easy it is using it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Andrew E.
Industry: Construction
Company size: 201-500 Employees

Nextiva Phone System Review

Used Daily for 6-12 months
Reviewed on 2020/09/27
Review Source: Capterra

I love this product and it helped save our business during the Covid-19 lockdowns.

Pros

It is so customizable. This software can do anything you can dream of when it comes to call routing and tracking.

Cons

It is very glitchy at times. Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Aaron B.
Industry: Retail
Company size: Self Employed

Trying to leave Nextiva was a nightmare

Used Monthly for 1+ year
Reviewed on 2020/07/07
Review Source: Capterra

I would avoid Nextiva at all costs. If I had a time machine, I'd go back and talk to my past self to avoid them like the plaque. You could not get me to switch back to them even if their service was free or they offered to pay me to use their service.

Pros

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

Cons

Where to begin, their pricing and contracts all but force you to stick with them long term or pay an arm and a leg to leave. I should have known better than to sign any contract, but wanted to save a little bit on the upfront costs (by getting a free phone) and slightly lower monthly rates.

When I did leave Nextiva, I happily paid to break my contract, even though I shouldn't have had to pay any ETF at all. More on that later. While Nextiva's technical support was great, good luck if you ever need customer support for billing or contract issues.

When I was finally fed up with the prices Nextiva was charging, I went back through my contract and noticed that Nextiva did not honor their end of the bargain. When I called up customer service to end my contract, the customer service agents tried to weasel their way out of it, trying to explain one thing that they meant, but clearly wasn't literally written into the contract. Trying to leave them was a literal nightmare, because they broke their contract and I refused to pay the full ETF, I had to speak with a manager, who was supposed to call and never did. I had to call them 20+ times to finally get in touch with this manager. And because this manager was assigned to my case, I couldn't get another manager to fix things in the mean time. I'm 100% sure if I wasn't so persistent, I never would have gotten through to finally break free.

Don't walk, run far far away from Nextiva.

Response from Nextiva

Hello Aaron, thank you for sharing your feedback with us. We're sorry to see you go and wish you and your team the best. If we can help you with anything, please let us know.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Eli F.
Industry: Retail
Company size: 2-10 Employees

company is a scam

Used Daily for 2+ years
Reviewed on 2020/07/29
Review Source: Capterra

Dont bother with this company. I have active lines. Sales rep wont answer for months via phone or email. Then they will blame you for not calling in again. Also beware all of their contract auto renew for ever without them notifying you. So for example you sign a 12 month contract it will auto renew on the last day for another 12 months.... No email, no notification nothing.

Pros

decent IP phone system ,apps or not good though

Cons

Support and contract auto renews with letting you know

Response from Nextiva

Hello Eli, thank you for sharing your experience with us. We're sorry to hear that you had trouble reaching your Sales rep and issues with your contract. We want to help resolve any issues you still have and will have our team reach out ASAP.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

User recommendation
8,8/10
Based on 166 user ratings
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Nextiva Pricing

Nextiva Pricing

Starting from
US$19,95/month
Free Trial
Subscription
Value for money
Value for Money
4,1/5
Based on 166 user ratings
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Nextiva Features

Nextiva Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,2/5
Based on 166 user ratings
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Categories

Additional information for Nextiva

Additional information for Nextiva

Key features of Nextiva

  • Advanced Call Forwarding
  • Anonymous Call Rejection
  • Auto Attendant
  • Call Waiting
  • Caller ID
  • Group Paging
  • Hoteling Guest
  • Hunt Group
  • Line Mirroring
  • Pre-alerting Announcement
  • Push To Talk
  • Remote Office
  • Selective Call Acceptance / Rejection
  • Shared Call Appearance
  • Voicemail to Email Messaging

Benefits

No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.

Nextiva FAQs

Nextiva FAQs

Below are some frequently asked questions for Nextiva.

Q. What type of pricing plans does Nextiva offer?

Nextiva offers the following pricing plans:

Starting from: US$19,95/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of Nextiva?

Nextiva offers the following features:

  • Advanced Call Forwarding
  • Anonymous Call Rejection
  • Auto Attendant
  • Call Waiting
  • Caller ID
  • Group Paging
  • Hoteling Guest
  • Hunt Group
  • Line Mirroring
  • Pre-alerting Announcement
  • Push To Talk
  • Remote Office
  • Selective Call Acceptance / Rejection
  • Shared Call Appearance
  • Voicemail to Email Messaging

Q. Who are the typical users of Nextiva?

Nextiva has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Nextiva support?

Nextiva supports the following languages:

English

Q. What type of pricing plans does Nextiva offer?

Nextiva has the following pricing plans:

Subscription

Q. Does Nextiva support mobile devices?

Nextiva supports the following devices:

Android, iPhone, iPad

Q. What other apps does Nextiva integrate with?

Nextiva integrates with the following applications:

AbacusLaw, Agency Matrix, AuguTech, Rippling, SalesExec, Zendesk

Q. What level of support does Nextiva offer?

Nextiva offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials