About Nextiva

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.

The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers.


Key benefits of Nextiva

No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.


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Nextiva Software - Customer interaction tracking
Nextiva Software - Messaging
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Nextiva Software - Customer interaction tracking
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Nextiva

4,6 (730)
VS.
Highly reviewed

Starting Price

US$30,95
month
No pricing found

Pricing Options

Free version
Free trial
Free version
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Features

103
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Integrations

21
3

Ease of Use

4,5 (730)
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Value for Money

4,5 (730)
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Customer Service

4,5 (730)
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Reviews

Overall rating

4,6 /5
(730)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
4,5/5

Already have Nextiva?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 730
Angelia
Angelia
Overall rating
  • Industry: Government Relations
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2023/12/05

Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to...

Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly

Pros

Interface is very customizable in the way that I need it

Cons

Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.

Alternatives Considered

Google Voice

Reasons for Choosing Nextiva

Because they had far to many hidden fees even after paying a hefty piece. For thier service.

Reasons for Switching to Nextiva

The interface is nice and I can easily differentiate business called from professional
Kim
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best in the business

Reviewed on 2024/02/20

Pros

Nextiva support team is over the top. Portal is user friendly very easy to use.

Cons

There is nothing I don't like. The team is responsive and the product works well.

Corinne
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Not good for healthcare

Reviewed on 2024/02/22

Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for...

Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice.

Pros

That we could attach notes to our calls.

Cons

That agents cannot see the calls in queue. They only see a number

Chris
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Customer Service in the VOIP Business!

Reviewed on 2023/11/29

Overall, the experience with Nextiva has been great. It has improved the efficiency and professional...

Overall, the experience with Nextiva has been great. It has improved the efficiency and professionalism of our business.

Pros

Nextiva's customer service team is truly unmatched. We made the switch from AT&T after 30-years and have been so impressed with everyone we've dealt with at Nextiva.

Cons

The onboarding process could use some improvements as it is quite overwhelming for someone who does not work in the VOIP business.

Alternatives Considered

RingCentral Contact Center and Ooma Office

Reasons for Choosing Nextiva

AT&T was becoming very unreliable and their customer service was awful.

Reasons for Switching to Nextiva

We ultimately chose Nextiva over competitors because of the features offered, the reviews we read and most of all the great support that was provided prior to signing up with Nextiva. They were happy to demo the product, answer all of our questions and were very patient.
Jacob
Overall rating
  • Industry: Events Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Support & Telephone Service

Reviewed on 2024/01/30

It has been a pleasurable and enjoyable experience

It has been a pleasurable and enjoyable experience

Pros

Nextiva has provided my business with exceptional calling experience for not just staff but clients as well. No echo, No frequent dropped calls. Its been absolutely great!

Cons

Needs to have Call Blocking Functionality in Mobile App, More Hold Music Options

Showing 5 reviews of 730 Read all reviews

Nextiva FAQs

Below are some frequently asked questions for Nextiva.

Nextiva offers the following pricing plans:

  • Starting from: US$30,95/month
  • Pricing model: Subscription
  • Free Trial: Available

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Nextiva has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Nextiva supports the following languages:

English

Nextiva supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Nextiva integrates with the following applications:

Act!, Bullhorn ATS & CRM, ConnectWise Automate, Dynamics 365, Five9, GoldMine, GoldMine Premium Edition, Google Workspace, HubSpot CRM, Lotus Notes To Office 365 Migration, Microsoft Dynamics CRM - dupe, Microsoft Outlook, Microsoft Teams, NetSuite, NetSuite CRM, Oracle Sales, ServiceNow, SugarCRM, Workbooks, Zendesk Suite, Zoho CRM

Nextiva offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

See all software categories found for Nextiva.