About Nextiva

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.

The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers.

Key benefits of Nextiva

No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.

Devices

Business size

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Images

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Nextiva screenshot: Nextiva screenshot:

Features

Total features of Nextiva: 82

  • 360 Degree Feedback
  • Access Controls/Permissions
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Benchmarking
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Complaint Monitoring
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Storage Management
  • Drag & Drop
  • Email Marketing
  • Employee Directory
  • Employee Recognition Software
  • Fax Management
  • Feedback Management
  • File Sharing
  • Gamification
  • Goal Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Mobile Survey
  • Multi-User Collaboration
  • Multiple Parties
  • Offline Form
  • Offline Response Collection
  • Open Database Design
  • Performance Management
  • Predictive Dialer
  • Proactive Chat
  • Question Library
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Secure Data Storage
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Telemarketing Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • URL Customization
  • Unified Communications
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

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Reviews

Overall rating

4,2 /5
(178)
Value for Money
4/5
Features
4,1/5
Ease of Use
4,1/5
Customer Support
4,1/5

Already have Nextiva?

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Showing 5 reviews of 178
Jean H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nextiva delivered for our business

Reviewed on 2018/12/05

Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Sarah G.
Overall rating
  • Industry: Real Estate
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mobile app is super easy to use

Reviewed on 2019/10/17

The quality of service is unmatched. The app is super easy to use, and keeps me organized. The...

The quality of service is unmatched. The app is super easy to use, and keeps me organized. The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help. Overall, Nextiva has helped me be more efficient in my business and I know it has helped my colleagues within our company as well.

Pros

Mobile app is easy to navigate, never gives me any trouble.

Cons

That I didn’t switch over sooner, it would have saved me a lot more business.

Amanda M.
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Phone System for Small Business

Reviewed on 2021/03/30

Using Nextiva we have reduced are phone bill, increased control over our phone system and added the...

Using Nextiva we have reduced are phone bill, increased control over our phone system and added the ability to use the phone app.

Pros

I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.

Cons

The on-boarding process left much to be desired. I would have much-preferred someone to walk me through the system instead of having to rely on Quick Start guides. When emailing to check on the status of porting I didn't receive confirmation emails from the team to confirm receipt of needed materials.

Response from Nextiva

Hello Amanda, thank you for taking the time to leave us a review. We're pleased to hear that you're enjoying the Nextiva system and the many features it has to offer. We also appreciate your feedback about onboarding and will make our team aware of your review.

Christine B.
Overall rating
  • Industry: Veterinary
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Read this before signing a contract with Nextiva!

Reviewed on 2021/04/09

Nextiva has been a constant source of frustration for our team, and we feel this has very likely...

Nextiva has been a constant source of frustration for our team, and we feel this has very likely contributed to employee burn out. I personally experienced many of the same call quality issues and stopped using the platform because it was so infuriating. Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

To summarize: we are locked into a 3-year Nextiva service contract with no apparent accountability from Nextiva in terms of service and call quality. We are still 1 year from being free of Nextiva, yet all 3 years have been a complete waste of money and team resources. YEAR 1: consistently terrible call quality and tech support. YEAR 2: multiple lines could not be used for most of the year due to COVID, then Nextiva’s phone service was even more problematic with our remaining team members working from home to keep our business alive with a heavy dependence on the phone. YEAR 3 is just beginning and we can’t move away from Nextiva fast enough, yet we are being forced to pay out for the last year due to an unfair contract that has no remedy for Nextiva service not functioning properly. Please don’t make the same mistake we did and get trapped by Nextiva!

Pros

Unfortunately, we have not liked anything about Nextiva software.

Cons

Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current business needs.

Almost immediately after switching to Nextiva, we regretted our decision. When originally comparing phone providers, we now realize our first warning sign should have been Nextiva’s sales department pressuring us into a 3-year contract by offering a date sensitive promo on monthly rates.

When we first began using Nextiva, all our locations had significant issues with call quality. Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static. Daily calls to Nextiva service were often needed for multiple team members at multiple locations. Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

Response from Nextiva

Hello Christine, we appreciate you taking the time to leave a review. We're sorry to hear about the challenges you and your team faced. We want to help make this right and will have our team reach out ASAP.

Jason L.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great phone option for the tech-savvy and/or mobile business

Reviewed on 2019/12/03

The onboarding process went pretty smoothly. We started with a tech setup phone call, which took a...

The onboarding process went pretty smoothly. We started with a tech setup phone call, which took a bit over an hour. Customer service since then has been a little spotty - but we haven't been put in a pinch yet.

Pros

I like that Nextiva can go with you anywhere you want to go - whether you choose to use your cell phone or a desktop phone. You won't have to change ISP's if you move to a new location - just plug into your internet connect or use your cell phone and you're good to go.

Cons

Setting up voicemail, call groups, and other features is a bit frustrating. There is definitely a learning curve to setting up this system, so give yourself some room to learn their admin panel and features.

Showing 5 reviews of 178 Read all reviews

Nextiva FAQs

Below are some frequently asked questions for Nextiva.

Nextiva offers the following pricing plans:

  • Starting from: US$18,95/month
  • Pricing model: Subscription
  • Free Trial: Available

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

We do not have any information about Nextiva features

Nextiva has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Nextiva supports

Nextiva supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Nextiva has

Nextiva offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

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