About Nextiva

Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.

The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers.

Pricing starting from:

US$18,95/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Nextiva

No matter if you are emerging, entrepreneurial and growing business or a larger organization that needs executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$18,95/month

  • Free Version
  • Free Trial
  • Subscription

Images

Nextiva Software - Customer interaction tracking
Nextiva Software - Messaging
Nextiva Software - Voice set up
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Nextiva video
Nextiva Software - Customer interaction tracking
Nextiva Software - Messaging
Nextiva Software - Voice set up

Features

Total features of Nextiva: 104

  • 360 Degree Feedback
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Benchmarking
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Tracking Metrics
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Experience Management
  • Customer Surveys
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Email Marketing
  • Employee Coaching Tools
  • Employee Directory
  • Employee Recognition Software
  • Fax Management
  • Feedback Management
  • File Sharing
  • For Cloud Phone Systems
  • For Small Businesses
  • Gamification
  • Goal Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Multiple Parties
  • Offline Form
  • Offline Response Collection
  • Online Voice Transmission
  • Open Database Design
  • PBX
  • Performance Management
  • Performance Metrics
  • Predictive Dialer
  • Proactive Chat
  • Process/Workflow Automation
  • Quality Management
  • Question Library
  • Queue Management
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Response Validation
  • Ring Groups
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Screen Sharing
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Telemarketing Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two Way Audio & Video
  • URL Customization
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Virtual Extensions
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription

Alternatives

RingCentral MVP

4,2
#1 Alternative to Nextiva
Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video,...

Vonage Business Communications

4,1
#2 Alternative to Nextiva
Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing...

Zoom Meetings

4,6
#3 Alternative to Nextiva
Zoom is a scalable, cloud based video conferencing & web conferencing platform enabling online meetings, webinars, file...

Phone.com

3,8
#4 Alternative to Nextiva
Phone.com is the leading cloud-based phone company focused on the needs of SMB and entrepreneurs. In addition to...

Reviews

Overall rating

4,2 /5
(193)
Value for Money
4,0/5
Features
4,1/5
Ease of Use
4,0/5
Customer Support
4,0/5

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Showing 5 reviews of 193
Jean H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nextiva delivered for our business

Reviewed on 2018/12/05

Pros

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Cons

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Gregg C.
Overall rating
  • Industry: Sporting Goods
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good phone system, but could be better.

Reviewed on 2021/10/21

Pros

Mostly, I like that it works. I don’t get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

Cons

No voicemail transcription! Difficult to change call trees by yourself (but customer service does it happily and quickly for you). My personal white whale - the iOS app does not work (refuses to sign in) on my iPhone or iPad because it doesn’t like my wifi router (or some such BS).

Alternatives Considered

RingCentral MVP and Vonage Business Communications

Reasons for Choosing Nextiva

Dialpad continuously sent calls straight to voicemail even when people were ready and waiting to receive the call. That’s bad business right there.

Switched From

Dialpad

Response from Nextiva

Hello Gregg, thank you for taking the time to leave us a review. We're happy to hear that you're enjoying the switch to Nextiva and the ease of use that comes with it. We appreciate your feedback on voicemail transcription and the mobile app will make our team aware of the issue and work to improve this for you in the future.

Michelle G.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Exceptional up time and support but administration is not for those inexperienced with VOIP

Reviewed on 2022/06/09

Our recent upgrade to the newest platform was very bumpy and support was contradictory to what was...

Our recent upgrade to the newest platform was very bumpy and support was contradictory to what was promised by sales. We did not have the right product mix to meet our needs and our go-live Escalation to the highest levels however was received well but still required a lot of time and technical expertise internally by our team to stabilize.

Pros

I am not the biggest Nextiva fan, however their call monitoring, call recording and analytics are helpful to managing our call center and ensuring quality service. Their support team is very knowledgeable, polite and supportive but it can take a lot of time to troubleshoot and resolve issues sometimes.

Cons

It is cumbersome to navigate and administer and often requires intervention from the Nextiva Support team. Configuration is not for easy for those not experienced in VOIP configuration. Changes are slow to update, and there are settings only Nextiva Support can correct which can be frustrating if you need to resolve an issue quickly and are at the mercy of their hold times. Configuration settings are layered by location, call flow (group), team and user so it can be tricky to track down an issue if you don't understand that. Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Christine B.
Overall rating
  • Industry: Veterinary
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Read this before signing a contract with Nextiva!

Reviewed on 2021/04/09

Nextiva has been a constant source of frustration for our team, and we feel this has very likely...

Nextiva has been a constant source of frustration for our team, and we feel this has very likely contributed to employee burn out. I personally experienced many of the same call quality issues and stopped using the platform because it was so infuriating. Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

To summarize: we are locked into a 3-year Nextiva service contract with no apparent accountability from Nextiva in terms of service and call quality. We are still 1 year from being free of Nextiva, yet all 3 years have been a complete waste of money and team resources. YEAR 1: consistently terrible call quality and tech support. YEAR 2: multiple lines could not be used for most of the year due to COVID, then Nextiva’s phone service was even more problematic with our remaining team members working from home to keep our business alive with a heavy dependence on the phone. YEAR 3 is just beginning and we can’t move away from Nextiva fast enough, yet we are being forced to pay out for the last year due to an unfair contract that has no remedy for Nextiva service not functioning properly. Please don’t make the same mistake we did and get trapped by Nextiva!

Pros

Unfortunately, we have not liked anything about Nextiva software.

Cons

Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current business needs.

Almost immediately after switching to Nextiva, we regretted our decision. When originally comparing phone providers, we now realize our first warning sign should have been Nextiva’s sales department pressuring us into a 3-year contract by offering a date sensitive promo on monthly rates.

When we first began using Nextiva, all our locations had significant issues with call quality. Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static. Daily calls to Nextiva service were often needed for multiple team members at multiple locations. Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

Response from Nextiva

Hello Christine, we appreciate you taking the time to leave a review. We're sorry to hear about the challenges you and your team faced. We want to help make this right and will have our team reach out ASAP.

Jorge V.
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Phone system for my business

Reviewed on 2022/03/28

If you spend some time with support and cofiguring then it's a great product. It does require some...

If you spend some time with support and cofiguring then it's a great product. It does require some time to get it fully configured how you want it to work.

Pros

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM. Their customer support has been great as well.

Cons

Took a bit of work to get it up and running from the beginning.

Reasons for Switching to Nextiva

Pricing and the extra toll-free minutes that was offered.
Showing 5 reviews of 193 Read all reviews

Nextiva FAQs

Below are some frequently asked questions for Nextiva.

Nextiva offers the following pricing plans:

  • Starting from: US$18,95/month
  • Pricing model: Subscription
  • Free Trial: Available

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Nextiva has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Nextiva supports the following languages:

English

Nextiva supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Nextiva integrates with the following applications:

Act!, Bullhorn ATS & CRM, ConnectWise Automate, Dynamics 365, Five9, GoldMine, GoldMine Premium Edition, Google Workspace, HubSpot CRM, Lotus Notes To Office 365 Migration, Microsoft Dynamics CRM - dupe, Microsoft Outlook, Microsoft Teams, NetSuite, NetSuite CRM, Oracle Sales, ServiceNow, SugarCRM, Workbooks, Zendesk, Zoho CRM

Nextiva offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

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