About LiveAgent
LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros, Email templates, Performance Reports, Live Chat, Chat invitations & Website monitoring, Voice integration and call recording, Facebook and Twitter integration, Support Portal, Knowledge Base, Forum & many more.
LiveAgent is available in 39 languages and both as SaaS license or a self hosted license (installed on your own server).
Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular)
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Key benefits of LiveAgent
- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
- LiveAgent is also available as a self-hosted license for a one-time-fee. If you value privacy and security above all, you can have it under your control
- LiveAgent integrates all support channels into one environment – everything is neatly sorted in one place
- Multi brand support - connect unlimited brands into one app, without extra costs
- Build a customer community and increase customer satisfaction by double digits
Featured testimonial:
"LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk... Bye Bye Freshdesk!! Development is great and fast! Rock Solid and easy to use software. Very customer friendly also!"
- Jeremy Otten, CEO of Random Solutions
Devices
Business size
Markets
Supported Languages
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Images
Features
Total features of LiveAgent: 186
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts / Escalation
- Alerts/Notifications
- Anti Spam
- Applications Management
- Appointment Management
- Archiving & Retention
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Auto-Responders
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Lead Distribution
- Availability Indicator
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Integration
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Management
- Canned Responses
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Community Management
- Complaint Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Migration
- Decision Support Software
- Desktop Notifications
- Discussions / Forums
- Document Storage
- Drag & Drop
- Email Address Extraction
- Email Alerts
- Email Distribution
- Email Management
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Forms Management
- Fraud Detection
- Full Text Search
- Gamification
- Geotargeting
- Help Desk Management
- IT Asset Management
- IVR / Voice Recognition
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Labeling
- Live Chat
- Macros/Templated Responses
- Mail Merge
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Company
- Multi-Department/Project
- Multi-Language
- Multi-Location
- Multiple Scripts
- Multiple User Accounts
- Network Monitoring
- Offline Form
- On-Demand Recording
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Prioritization
- Proactive Chat
- Procurement Management
- Productivity Analysis
- Project Time Tracking
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recording
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Softphone Software
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Editing
- Text to Speech
- Third Party Integrations
- Ticket Management
- Timer
- Transcripts/Chat History
- Transfers/Routing
- Two-Factor Authentication
- Two-Way Audio & Video
- URL Customization
- Usage Tracking/Analytics
- Video Chat
- Video Support
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- WYSIWYG Editor
- Web Forms
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
- eCommerce Management
Alternatives
Zendesk
Zoho Desk
Bitrix24
Salesforce Service Cloud
Reviews
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- Industry: Building Materials
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Features & Great Speed
Reviewed on 2020/03/17
LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales...
LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.
Pros
We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.
Cons
There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.
Response from QualityUnit
Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :)
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Experience Overall - I Recommend LiveAgent
Reviewed on 2020/02/08
The customer support team for LiveAgent has been excellent, helping work through our needs and how...
The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Pros
For day-to-day use, it is very intuitive for our client services team; the interface is visually intuitive, with colour coding that makes easy to see which tickets need attention and when. The automatic rules also offer a large amount of flexibility in managing support tickets and providing the right information to our team.
Cons
Some basic features are not yet included; e.g. instead of responding to an individual message, you have to forward that message, and choose all the recipients again. However, I've noticed that new features are available often, and I am confident inconveniences such as this will be resolved with time.
Response from QualityUnit
Hi Jacob,
Thank you for such a nice review. We pride ourselves in making our software feel natural and simple to use and are glad to see the work is paying off. That said, there are always areas where we can improve and will continue to do so to provide the best helpdesk software on the market.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product for managing client tickets
Reviewed on 2021/03/19
It has been a great experience so far in managing client tickets and the best part is that the...
It has been a great experience so far in managing client tickets and the best part is that the platform is highly customisable to suit our companies needs and taste.
Pros
The product is extremely easy to use and the navigation is user friendly. And has all the features required for managing a ticketing system.
Cons
It would be great to have time to record features against each ticket. Currently, we have to use another platform (TimeNEye) to do that for us.
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Significant Value for the price
Reviewed on 2020/02/18
Pros
Price, Excellent customer support, large amount of features and functionality
Cons
While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Response from QualityUnit
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LiveAgent is great!
Reviewed on 2021/01/04
An amazing experiance!
An amazing experiance!
Pros
That it gave us the possbilility to use 1 software instead of 5 diffrent ones.
Easy to use, great workflow with then tickets and live chat!
Cons
It's a bit messy to install(5 diffrent brands) but with some help from their amazing customer service it all worked out.
LiveAgent FAQs
Below are some frequently asked questions for LiveAgent.Q. What type of pricing plans does LiveAgent offer?
LiveAgent offers the following pricing plans:
- Starting from: US$15,00/month
- Pricing model: Free, Subscription
- Free Trial: Available
14-day free trial, no credit card required. Subscription plans: Free: $0/agent/month Ticket: $15/agent/month Ticket + Chat: $29/agent/month All-inclusive: $39/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.
Q. What are the main features of LiveAgent?
We do not have any information about LiveAgent features
Q. Who are the typical users of LiveAgent?
LiveAgent has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does LiveAgent support?
LiveAgent supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does LiveAgent support mobile devices?
LiveAgent supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveAgent integrate with?
LiveAgent integrates with the following applications:
2Checkout, 3dcart, AWeber, Actinic, Adobe Business Catalyst, BigCommerce, Braintree, CS-Cart, CloudApp, CoreCommerce, Drupal, Facebook, GetResponse, GoDaddy Website Builder, Google Analytics, Help Desk Migration, Highrise, Joomla, Magento Commerce, Mailchimp, Nicereply, OpenCart, Post Affiliate Pro, PrestaShop, ProjectManager.com, SharpSpring, Shopify, Slack, Squarespace, Twitter, Volusion, Web.com, WebSimplify, Weebly, Wix, WordPress, X-Cart, Zapier
Q. What level of support does LiveAgent offer?
LiveAgent offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for LiveAgent.
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