TOTUS

Since it was a smaller company, it was easier to get new features on the roadmap and to find a solution to almost anything we needed to do.

because it was a smaller company, a lot of times they didn't have the bandwidth to support more cutting edge features that the larger platforms had

I love that there are so many ways we can allow users to personalize and customize their marketing, while still maintaining control of branding and content. It's been great to finally make an online library of various content available to draw inspiration from and put to use. The implementation support we have received has also been incredible and they have often found creative solutions to accomplish our goals, when needed.

Some processes are a little more involved than I did prefer, but mostly small inconveniences that are easily trained around. For example, having to add to cart and complete a checkout process before posting something to social media isn't the most direct route, but hasn't proved to be a hurdle to our users. Some items required a bit more time to configure and setup, or explore potential workaround options, but we haven't run into anything that has been impossible to overcome. Reporting functions are a little limiting, but I'm told that upgrades are in the works.

This software allows our company's team members to make orders straight through the system and cut out the middleman that would have been assigned filling orders by hand. It also allows users to customize certain documents, saving our graphic designers time on documents they would have had to craft themselves for each specific case.

Our customer service has also been good. If we ever have issues with the program I've always gotten a response from our account manager quickly.

We had some server issues and slowness at the beginning, and there are a lot of steps involved to get documents up and running in the system. The back end could be streamlined so that more information is contained on one screen rather than requiring you to go to so many places to set up your document. As a result it's easy to miss a detail as a newbie and not realize it until later until you set up enough documents for the process to become more familiar. Once the speed and memory issues resolved and we became more accustomed to using the program things were much easier.

Totus is incredibly user-friendly, you really can make it be whatever you need it to be. I needed a solution to automate marketing materials for ~150 loan officers across the country and decided to give Totus a try. From the start, the team was incredible to work with. They were always available to answer every question, to listen to my unique needs and to integrate with whatever legacy software we were using. I had been using an outside designer to create each marketing piece for each loan officer and, by using the TOTUS platform, I was able to automate that process and instead focus on creating new materials.

It is hard for me to think of something I didn't like, but since this is a required field, I'd say since it was so completely customizable, I felt like I had too many options!

It's simple to create customizable marketing materials with TOTUS. Using this software saves time and money. The reporting tools help track metrics and give me all the information I need to see how my promotional materials are performing. I feel like I'm shopping online when I use it! I select what I need when I need it, go through the "checkout" process, and I'm done!

There's nothing I dislike about this software. But, if you're not sure that it will work for you, you can always request a demo before installing/purchasing. That way, you can make sure it's the right fit.