Lightspeed Retail

The point of sale you'll love to use.

4,2 /5 (762 reviews) Write a Review!

Lightspeed Retail Overview

What is Lightspeed Retail?

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

Lightspeed Retail Overview

Pricing

Starting from
US$69,00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Basic: $69/month
Retail POS, payments (free terminal included)

Starter: $99/month
Retail POS, payments (free terminal included), eCommerce

Standard: $119/month
Retail POS, payments (free terminal included), eCommerce, accounting

Advanced: $169/month
Retail POS, payments (free terminal included), eCommerce, accounting, loyalty

Pro: $229/month
Retail POS, payments (free terminal included), eCommerce, accounting, loyalty, analytics


Lightspeed Retail Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan, Germany
Supported Languages
Dutch, English, French, German, Spanish

Media

Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth.
Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for.
Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees.
Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales.
Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow.
Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best.
Lightspeed Restaurant - iPad-based Restaurant POS system
Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface.
Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use.
Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service.
Lightspeed Retail video Lightspeed Retail video Lightspeed Retail screenshot: Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth. Lightspeed Retail screenshot: Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for. Lightspeed Retail screenshot: Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees. Lightspeed Retail screenshot: Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales. Lightspeed Retail screenshot: Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow. Lightspeed Retail screenshot: Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best. Lightspeed Retail screenshot: Lightspeed Restaurant - iPad-based Restaurant POS system Lightspeed Retail screenshot: Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface. Lightspeed Retail screenshot: Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use. Lightspeed Retail screenshot: Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service.

Lightspeed Retail Reviews

Lightspeed Retail Reviews

Overall rating
4,2
/
5
Excellent
497

Very good
130

Average
45

Poor
32

Terrible
58

Value for Money
4,1
Features
4,1
Ease of Use
4,3
Customer Support
4,2
82% recommended this app
Steve J.

A great all-inclusive system

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.


Verified Reviewer

The Point of Sale solution

Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.


Verified Reviewer

Worst Business Decision


Donna A.

Easy to build, train and implement

I worked with other POS systems in the past and find Lightspeed much more user friendly than the others. You can build your menu in literally a few hours and the flexibility is amazing! I have not come across a single scenario in the build that isn't already addressed within the system. And the video tutorials are well done, explaining processes step by step,
The technical support team are quick to respond and follow through issues to resolution. I recommended Lightspeed to two colleagues already and will continue to share my positive experiences with others.


Andrew D.

Packs some punch among the punchless

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.


Steve J.
Industry: Retail
Company size: 2-10 Employees

A great all-inclusive system

Used Daily for 2+ years
Reviewed on 2021/01/20
Review Source: Capterra

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Telecommunications
Company size: 501-1 000 Employees

The Point of Sale solution

Used Daily for 1+ year
Reviewed on 2021/01/07
Review Source: Capterra

Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Pros

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Cons

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: E-Learning
Company size: 2-10 Employees

Worst Business Decision

Used Daily for 2+ years
Reviewed on 2019/01/10
Review Source: GetApp

Pros

I have no pros. I would like to take this opportunity to preface my review with the fact that I am not a negative review writer. As a business owner myself, I generally live by the golden rule of doing business and give the benefit of the doubt in most cases.
I took the time to write this today because I simply want to save you from the hardship of the lessons learned by so many business owners here.

Cons

If you are considering Lightspeed for your business, please STOP HERE and do research. Allow the hundreds of negative reviews that came before mine to be your bright waving red flag. I DEFINITELY wish someone had told me to read some of these before entering an agreement with this company. Also, my lawyer would have STRONGLY advised me against entering this agreement, but unfortunately it was too late for me.

Hopefully, it is NOT too late for you. I'll keep this short:

1.) Lightspeed is overpriced,
2.) Lightspeed's product is mediocre: glitchy and has limitations,
3.) Lightspeed contract terms are extremely binding, consider them unethical.
4.) Lightspeed will do nothing for you as a customer. Your concerns will be deferred from person to person all with their arms up in the air until you get tired of trying to find a reasonable resolution and you land here, at the end of your rope writing a negative review with hope that someone will learn from your mistake and stay away.

I'm pretty certain if the business owner died, Lightspeed will go after their loved ones for a payout.
This is not a company any business owner should do business with.

Response from Lightspeed POS

Hi,

We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received.

We value our customers feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.

As we are unable to identify your business, please feel free to contact us at your convenience: 1(866) 932-1801 ext 8000. Our Customer Success team would be more than happy to connect with you.

We look forward to having the chance to speak with you.

Thank you,
Lightspeed Customer Success

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Donna A.
Industry: Hospitality
Company size: 11-50 Employees

Easy to build, train and implement

Used Daily for 6-12 months
Reviewed on 2020/10/28
Review Source: Capterra

I worked with other POS systems in the past and find Lightspeed much more user friendly than the others. You can build your menu in literally a few hours and the flexibility is amazing! I have not come across a single scenario in the build that isn't already addressed within the system. And the video tutorials are well done, explaining processes step by step,
The technical support team are quick to respond and follow through issues to resolution. I recommended Lightspeed to two colleagues already and will continue to share my positive experiences with others.

Pros

*Ability to build system at any location
*Ease of use
*Well produced self help videos
*Ability to delete mistakes
*Helpful technical support team
*Integration with Cloudbeds

Cons

The end of day closing process is not as clear as it could be

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrew D.
Industry: Apparel & Fashion
Company size: 11-50 Employees

Packs some punch among the punchless

Used Daily for 1+ year
Reviewed on 2020/12/28
Review Source: Capterra

We are a 40 year Brick and Mortar AND E-commerce company that carries 1000s of unique skus. Needing a software that is heavier than just the POS is essential. Inventory management and the ability to integrate with E-commerce was a non-negotiable for my next POS.
Lightspeed does have some frequent, mostly minor bugs, it is nice that they constantly update and enhance their program. There often seems to be a disconnect between software designers and the retail experience, but this program bridges the data management needed to go with the point of sale functionality.
Product management has been efficient. Customer service has been very helpful via telephone or chat and are always available which is nice. Even better, the amounts of time to need to contact customer service is minimal. After one year of use, I can say I use this program with confidence and I believe it packs the punch needed to handle scale.

Pros

Customer Support is included and accessible
Intuitive
Useful for heavy amounts of inventory
Cloud Based
Accessible via multiple operating systems
Integrated with Cayan for seamless transition from my previous POS
Has extensions that enable enhanced reporting, loyalty and ecommerce integration
Updates are included

Cons

Frequently Buggy
UX issues at times
E-commerce integration is through third party
Advanced Reporting is an additional cost and is still poorly designed and buggy
Long waits for Customer Support
Widespread Outages do Occur

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8,6/10
Based on 762 user ratings
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Lightspeed Retail Pricing

Lightspeed Retail Pricing

Starting from
US$69,00/month
Free Trial
One Time License
Subscription
Value for money

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Basic: $69/month
Retail POS, payments (free terminal included)

Starter: $99/month
Retail POS, payments (free terminal included), eCommerce

Standard: $119/month
Retail POS, payments (free terminal included), eCommerce, accounting

Advanced: $169/month
Retail POS, payments (free terminal included), eCommerce, accounting, loyalty

Pro: $229/month
Retail POS, payments (free terminal included), eCommerce, accounting, loyalty, analytics

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Basic: $69/month
Retail POS, payments (free terminal included)

Starter: $99/month
Retail POS, payments (free terminal included), eCommerce

Standard: $119/month
Retail POS, payments (free terminal included), eCommerce, accounting

Advanced: $169/month
Retail POS, payments (free terminal included), eCommerce, accounting, loyalty

Pro: $229/month
Retail POS, payments (free terminal included), eCommerce, accounting, loyalty, analytics

Value for Money
4,1/5
Based on 762 user ratings
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Lightspeed Retail Features

Lightspeed Retail Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,1/5
Based on 762 user ratings
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Categories

Additional information for Lightspeed Retail

Additional information for Lightspeed Retail

Key features of Lightspeed Retail

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

Benefits

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Lightspeed Retail FAQs

Lightspeed Retail FAQs

Below are some frequently asked questions for Lightspeed Retail.

Q. What type of pricing plans does Lightspeed Retail offer?

Lightspeed Retail offers the following pricing plans:

Starting from: US$69,00/month

Pricing model: One Time License, Subscription

Free Trial: Available

Lightspeed Retail (Prices are in USD based on an annual plan, on a per store basis.) Basic: $69/month Retail POS, payments (free terminal included) Starter: $99/month Retail POS, payments (free terminal included), eCommerce Standard: $119/month Retail POS, payments (free terminal included), eCommerce, accounting Advanced: $169/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty Pro: $229/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty, analytics

Q. What are the main features of Lightspeed Retail?

Lightspeed Retail offers the following features:

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

Q. Who are the typical users of Lightspeed Retail?

Lightspeed Retail has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Lightspeed Retail support?

Lightspeed Retail supports the following languages:

Dutch, English, French, German, Spanish

Q. Does Lightspeed Retail support mobile devices?

Lightspeed Retail supports the following devices:

iPad

Q. What other apps does Lightspeed Retail integrate with?

Lightspeed Retail integrates with the following applications:

Bitium, Clear Spider, Countr, Deputy, Justuno, Loyalzoo, Mailjet, Marketman, SimpliField, Stitch Labs

Q. What level of support does Lightspeed Retail offer?

Lightspeed Retail offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials