About Lightspeed Retail

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

Pricing starting from:

US$69,00/month

  • Free Trial
  • Subscription

Key benefits of Lightspeed Retail

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, Japan, United States

Supported Languages

Dutch, English, French, German, Spanish

Pricing starting from:

US$69,00/month

  • Free Trial
  • Subscription

Images

Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth.
Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for.
Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees.
Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales.
Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow.
Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best.
Lightspeed Restaurant - iPad-based Restaurant POS system
Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface.
Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use.
Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service.
View 11 more
Lightspeed Retail video
Lightspeed Retail video
Lightspeed Retail screenshot: Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth. Lightspeed Retail screenshot: Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for. Lightspeed Retail screenshot: Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees. Lightspeed Retail screenshot: Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales. Lightspeed Retail screenshot: Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow. Lightspeed Retail screenshot: Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best. Lightspeed Retail screenshot: Lightspeed Restaurant - iPad-based Restaurant POS system Lightspeed Retail screenshot: Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface. Lightspeed Retail screenshot: Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use. Lightspeed Retail screenshot: Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service.

Features

Total features of Lightspeed Retail: 126

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Alerts/Notifications
  • Bar POS
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In / Out
  • Commission Management
  • Consignments
  • Contact Database
  • Content Library
  • Content Management
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Employee Self Service
  • Event Scheduling
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Country
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Offline Access
  • Online Catalog
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Payroll Management
  • Performance Management
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Role-Based Permissions
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales Forecasting
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third Party Integrations
  • Time Clock
  • Touch Screen
  • Vendor Management
  • Warehouse Management
  • Work Order Management
  • eCommerce Management

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Cumulus Retail

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Cin7

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NetSuite

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Reviews

Overall rating

4,2 /5
(779)
Value for Money
4,1/5
Features
4,1/5
Ease of Use
4,3/5
Customer Support
4,2/5

Already have Lightspeed Retail?

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Write a Review!
Showing 5 reviews of 779
Zondre W.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great integrated system

Reviewed on 2019/06/14

Lightspeed has been great. We have been using it for over a year and it has met my expectations. ...

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Steve J.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great all-inclusive system

Reviewed on 2021/01/20

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to...

Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Todd D.
Overall rating
  • Industry: Furniture
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Product

Reviewed on 2021/02/19

The overall experience has been excellent. I am most impressed with the support I have received...

The overall experience has been excellent. I am most impressed with the support I have received from Lightspeed. Phone in wait times have been very reasonable at this point. When I have spoken to a tech they have been excellent in understanding my question and providing a solution.... at times working outside the box to create the best result with the conditions present.

Pros

The start up process was easy to follow along. Great tutorial videos and resources to answer the basic questions. Was easy to set up the codes, pricing and inventory organization.

Cons

There was some frustration using matrix's and understanding assemblies. Each business is different obviously... the use of matrix was great at the start but becomes limiting later on for integration to the webstore. Assemblies are cumbersome for automatic ordering.

Laurel P.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Not suited for small businesses, Big Box Store Perfect!

Reviewed on 2021/02/02

Frustrating. Doosync - the migration company, by the way was awesome!

Frustrating. Doosync - the migration company, by the way was awesome!

Pros

I think it makes accepting online sales easy but that's about it for me.

Cons

I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail.
We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not really knowing what was going on... it made sense to change to the cloud based program they were really encouraging us to move to. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard.... don't think it can. It really just gives you more reports than a one brick & mortar plus online store needs. It's not relevant. Also....we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. Again... not the case. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you!

Response from Lightspeed

Hi Laurel,

Thank you for your feedback. We are sorry to hear you are not satisfied with the recent switch from OnSite to Retail. We see that you have been in touch with our Customer Engagement team and we encourage you to continue working with them.

Thank you,

Lightspeed POS

Justin S.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best decision we ever made

Reviewed on 2020/12/28

The experience has been fantastic. The support staff and sales team have been great. The ease of...

The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.

Pros

Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.

Cons

There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.

Showing 5 reviews of 779 Read all reviews

Lightspeed Retail FAQs

Below are some frequently asked questions for Lightspeed Retail.

Lightspeed Retail offers the following pricing plans:

  • Starting from: US$69,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Lightspeed Retail (Prices are in USD based on an annual plan, on a per store basis.) Basic: $69/month Retail POS, payments (free terminal included) Starter: $99/month Retail POS, payments (free terminal included), eCommerce Standard: $119/month Retail POS, payments (free terminal included), eCommerce, accounting Advanced: $169/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty Pro: $229/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty, analytics

We do not have any information about Lightspeed Retail features

Lightspeed Retail has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Lightspeed Retail supports the following languages:

Dutch, English, French, German, Spanish

Lightspeed Retail supports the following devices:

Android (Mobile), iPad (Mobile)

Lightspeed Retail integrates with the following applications:

Facebook, Magento Commerce, Marketman, Perkville, QuickBooks Online Advanced, Stitch Labs, WooCommerce, Xero, iZettle

Lightspeed Retail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Lightspeed Retail.