Lightspeed POS

The point of sale you'll love to use.

4,2 /5 (731 reviews) Write a Review!

Lightspeed POS Overview

What is Lightspeed POS?

Lightspeed POS is a complete point of sale and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
*only available in the US
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed’s fully integrated eCommerce solution, Lightspeed eCom.
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs

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Lightspeed Restaurant features

Menu and floorplan:
- Easily create discounts that automatically apply to customer groups, promotional events or specific items.
- Combining tables or moving them around is as simple as tap and drag.
- Present menu items complete with photos, descriptions and prices.
- Make quick updates to your floorplan.

Ordering and payments:
- Smartphone and tablet-based tableside orders are sent directly to the kitchen or bar.
- Cut down on the time it takes for customers to get their orders.
- Easily split or combine bills.
- Offer flexible payment options.
- Servers can take orders directly from the iPad for quicker service and more accurate orders.
- Process gift cards

Offline mode:
- Internet down? Don't sweat it. Lightspeed Restaurant POS works online or offline with a full feature set
- Your data is kept safe even if your terminal is permanently damaged.
- Look up customer information for take-out or delivery orders.
- Liteserver stays up at all times, so operations go on as usual. Once a connection is reestablished, your data is automatically synced.

Integrations:
- Add the Kitchen Display System module for optimized communication between the kitchen and the front of the house.
- Add the Customer Facing Display module to optimize communication between your staff and customers.
- Add the Self Order Menu module to allow customers to place their own orders.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ specific needs such as accounting, delivery or loyalty programs.

Lightspeed POS Overview

Pricing

Starting from
US$69,00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
-----------------------------------------------------------------------

Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)


Lightspeed POS Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan, Germany
Supported Languages
Dutch, English, French, German, Spanish

Media

Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth.
Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for.
Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees.
Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales.
Lightspeed Restaurant - iPad-based Restaurant POS system
Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best.
Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface.
Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use.
Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service.
Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow.
Lightspeed POS video Lightspeed POS video Lightspeed POS screenshot: Lightspeed Retail POS is a complete point of sale and inventory management tool that's easy to set up and even easier to use. It simplifies time-consuming tasks like inventory and employee management, so you can focus on your customers and growth. Lightspeed POS screenshot: Lightspeed Retail - Whether you sell product bundles, serialized merchandise or items that require multiple variations, your POS system helps you keep stock moving and gives customers what they’re asking for. Lightspeed POS screenshot: Lightspeed Analytics gathers the extensive data collected by your Retail POS and not only makes sense of it, but it gives you insights and recommendations about your customers, inventory and employees. Lightspeed POS screenshot: Integrated e-commerce - Fuse your brick-and-mortar and online stores with an integrated eCommerce and POS platform. Stay open for business 24/7, reach more customers and generate more sales. Lightspeed POS screenshot: Lightspeed Restaurant - iPad-based Restaurant POS system Lightspeed POS screenshot: Lightspeed Restaurant - Our cloud-based POS system will help you manage staff, serve customers and monitor performance, so you can ensure your guests get the best. Lightspeed POS screenshot: Lightspeed Restaurant - With a user-friendly floor management system, combining tables or moving them around is as simple as tap and drag. Create and edit your menu online in minutes, with our easy-to-use interface. Lightspeed POS screenshot: Lightspeed Restaurant - Whether you want the big picture or prefer to hone in on data at a granular level, the reporting engine provides the type of breakdown you need instantaneously. Pull reliable and accurate reports regardless of the device you use. Lightspeed POS screenshot: Lightspeed Self-Order Menu - Let your guests place their own orders — right from their table or at a kiosk. Process orders faster, reduce the chance of errors and ensure your staff can focus on providing the best customer service. Lightspeed POS screenshot: Mobile POS - Manage your store or process sales with a POS that works on any computer, smartphone or tablet. Add an iPad, barcode scanner and receipt printer to stay connected and process sales from anywhere — whether on your sale floor or at a tradeshow.

Lightspeed POS Reviews

Lightspeed POS Reviews

Overall rating
4,2
/
5
Excellent
480

Very good
122

Average
44

Poor
32

Terrible
53

Value for Money
4,1
Features
4,1
Ease of Use
4,3
Customer Support
4,2
82% recommended this app
Jessica F.

Best POS for small businesses

One major benefit is how easy my ordering is with their PO system.


Verified Reviewer

Best POS System in the Business

We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.

We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.


Rosaline L.

Most complete and easy POS

Very easy to use


Zach C.

Frequent Outages

Overall, the system provides all that we need. Problem is, we don't know if the system will be online when we need it.


Tony G.

My experience with Lightspeed

From the app add-ons, constant improvement to their support, Lightspeed has been there all of the way!


Jessica F.
Industry: Retail
Company size: 2-10 Employees

Best POS for small businesses

Used Daily for 6-12 months
Reviewed on 2019/09/04
Review Source: Capterra

One major benefit is how easy my ordering is with their PO system.

Pros

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons

Lots of different options so it takes a bit to determine what you need to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Hospital & Health Care
Company size: 5 001-10 000 Employees

Best POS System in the Business

Used Daily for 2+ years
Reviewed on 2020/05/01
Review Source: Capterra

We had two separate Retail POS systems in our organization. One was so antiquated it had to be replaced and the second one was experiencing issues everyday and the support was lousy.

We purchased LightSpeed. I had the Retail Operators go through the setup videos and make decisions on how they wanted to setup the system based on the videos. Then, when the Operators completed their training, I had them configure LightSpeed themselves based on what they learned and the decisions they made. We then entered the inventory and the rest is history. I would recommend LightSpeed to anyone looking for a retail POS no matter what size.

Pros

I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use.

There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution.

If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business.

Simply the best.

Cons

I don't have any comments for this section

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rosaline L.
Industry: Food & Beverages
Company size: 11-50 Employees

Most complete and easy POS

Used Daily for 2+ years
Reviewed on 2020/09/02
Review Source: Capterra

Very easy to use

Pros

It is easy to use as you can search for the individual items and put items in categories. It also enable us to put in modifier on each item with additional price too

Cons

Very expensive compared to other POS. Only if the report format can be modified to be a little bit more simpler

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Zach C.
Industry: Retail
Company size: 11-50 Employees

Frequent Outages

Used Daily for 1+ year
Reviewed on 2020/03/17
Review Source: Capterra

Overall, the system provides all that we need. Problem is, we don't know if the system will be online when we need it.

Pros

The system ties together items, sales, customers, and sales staff seamlessly. This allows us to dig in and review product performances like never before. Using the matrix feature makes creating items with multiple sizes, colors, and fits easy.

Cons

The system crashes. These past few months have been especially stressful with our busy season approaching. The following list is made up of days in which we were not able to take payment from customers anywhere from a few minutes to a few hours.
Monday March 16, 2020
Wednesday Feb 26, 2020
Saturday Feb 15, 2020
Saturday Feb 1, 2020
Thursday Jan 30, 2020
Saturday Dec 14, 2020
Friday Dec 13, 2020
Friday Dec 6, 2020
Sunday Nov 3, 2019
Monday Sep 30, 2019
Thursday July 18, 2019
Saturday July 13, 2019

We've had an email in, with several followups, to our Lightspeed rep for the reassurance these outages will slow/stop. Unfortunately every email has gone unanswered for over a month now. This lack of communication is very frustrating. We're just waiting for an outage on a weekend during our busy season. Being we are locked into a contract we have no way out but are actively searching for an alternative as to not live in the fear of an outage at any moment.

Lightspeed Payments is another spot to touch on. All told, the switch to Lightspeed Payments would cost our company roughly an extra $7,000/year on top of our current processing costs with Vantiv.

Response from Lightspeed

Hello Zach,

Thank you for your feedback. We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the product and service received. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.We will have someone from our Customer Success Team reach out to you shortly.

Thank you,

Lightspeed POS

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Tony G.
Industry: Retail
Company size: 11-50 Employees

My experience with Lightspeed

Used Daily for 2+ years
Reviewed on 2020/09/08
Review Source: Capterra

From the app add-ons, constant improvement to their support, Lightspeed has been there all of the way!

Pros

Several things...
1. Ease of implementation
2. Ease of training
3. Handle inventory, POS and eCom all in one place.

Cons

The only issue I have is when the internet goes down, you are totally down.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 731 user ratings
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Lightspeed POS Pricing

Lightspeed POS Pricing

Starting from
US$69,00/month
Free Trial
One Time License
Subscription
Value for money

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
-----------------------------------------------------------------------

Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)

Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $99 / month
(1 register, 5 employees)

Medium package $169 / month
(2 registers, 10 employees)

Large package $289 / month
(4 registers, 20 employees)
-----------------------------------------------------------------------

Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)

Small package $69 / month
(1 POS station)

Medium package $129 / month
(Up to 3 POS stations)

Large package $198 / month
(Up to 5 POS stations)

Value for Money
4,1/5
Based on 731 user ratings
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Lightspeed POS Features

Lightspeed POS Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,1/5
Based on 731 user ratings
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Categories

Additional information for Lightspeed POS

Additional information for Lightspeed POS

Key features of Lightspeed POS

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

Benefits

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Lightspeed POS FAQs

Lightspeed POS FAQs

Below are some frequently asked questions for Lightspeed POS.

Q. What type of pricing plans does Lightspeed POS offer?

Lightspeed POS offers the following pricing plans:

Starting from: US$69,00/month

Pricing model: One Time License, Subscription

Free Trial: Available

Lightspeed Retail (Prices are in USD based on an annual plan, on a per store basis.) Small package $99 / month (1 register, 5 employees) Medium package $169 / month (2 registers, 10 employees) Large package $289 / month (4 registers, 20 employees) ----------------------------------------------------------------------- Lightspeed Restaurant (Prices are in USD based on an annual plan, on a per store basis.) Small package $69 / month (1 POS station) Medium package $129 / month (Up to 3 POS stations) Large package $198 / month (Up to 5 POS stations)

Q. What are the main features of Lightspeed POS?

Lightspeed POS offers the following features:

  • Advanced reporting and analytics
  • Assemble items into packages
  • Connect directly with suppliers
  • Custom label printing
  • Inventory syncs across all stores, including online
  • Native iPad application
  • Product matrices
  • Purchase orders
  • Reorder points
  • Serialized items
  • Transfers between stores

Q. Who are the typical users of Lightspeed POS?

Lightspeed POS has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Lightspeed POS support?

Lightspeed POS supports the following languages:

Dutch, English, French, German, Spanish

Q. What type of pricing plans does Lightspeed POS offer?

Lightspeed POS has the following pricing plans:

One Time License, Subscription

Q. Does Lightspeed POS support mobile devices?

Lightspeed POS supports the following devices:

iPad

Q. What other apps does Lightspeed POS integrate with?

Lightspeed POS integrates with the following applications:

Bitium, Countr, Deputy, Justuno, Loyalzoo, Lumiary, Mailjet, Marketman, SimpliField, Stitch Labs

Q. What level of support does Lightspeed POS offer?

Lightspeed POS offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials