FieldLocate

FieldLocate

Field Service Management Software

1.8/5 (11 reviews)

FieldLocate Overview

FieldLocate's field service management software was developed with a specific focus on the needs of key service industries including HVAC, plumbing, electrical, pest control and other residential services.

FieldLocate is specifically designed to improve the efficiency of these types of business with features that include appointment scheduling, automated timesheets, job location mapping, robust reporting and price book functionality.

FieldLocate is an intuitive field service management solution that helps small to mid-sized businesses efficiently manage their field service operations, drive better business performance and reduce costs. FieldLocate automates manual, time-consuming scheduling, invoicing and recordkeeping processes so users gain real-time, end-to-end visibility of their entire field service operations.

This easy-to-deploy, affordable SaaS solution can be accessed with a web browser or via a mobile app., giving business owners, office workers and field technicians access to critical business information anytime, anywhere. In the fast-paced, dynamic work environments of the field service industry, FieldLocate helps businesses locate their field workers, appointments, customers and profits.

Pricing

Starting from
US$70,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United States

Supported Languages

English

FieldLocate Reviews

Overall rating
1.8/5
18% positive reviews
2
Excellent
0
Very good
0
Average
1
Poor
8
Terrible
Al D.

Not a Finished Product - Beware!

Used Daily for 2+ years
Reviewed on 2019/03/04
Review Source: SoftwareAdvice

Didn't deliver on promised features.
Their licensing practices -- with the annual commitment -- is unfriendly and unusual in the software licensing world, in my experience.
Terrible overall experience! Choosing FieldLocate hurt our business!

Pros

The best and only positive part of FieldLocate was when we finally ditched it and moved to ServiceTitan.

Cons

FieldLocate is not a finished software product. Back in 2014, the company made all kinds of promises for features and then never delivered. Then the company was bought by FieldAware and, I believe, FieldLocate lost most or all of the developers / software engineers that had built and understood the product. At least, that's the only way I can rectify the lack of development that has occurred.

The FieldLocate product is basically frozen in time. No new features of any significance have been introduced in years. The management may be happy to sell you the product, with the hope of trapping you into having to pay them and not be able to easily leave. Do yourself a favor and run as fast as you can away from this terrible product. There are far better products out there. FieldAware management should be ashamed of themselves for selling this product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Mitchell C.

Dont buy FieldLocate

Reviewed on 2015/06/11
Review Source: GetApp

This company charged me for the product then failed to deliver a product that worked properly. It would route my technicians to wrong addresses, failed to properly import invoices into quickbooks, and had a host of other issues.
When I called to get these issues resolved they created case #'s for the issues I reported, but there was never any follow up or resolution for those issues. I asked them to cancel my purchase and refund the money before the "free month to try it out" was over.

The sales man, said I would get this free month to try it out and see if they could resolve the issues and make it work for me. But before that month was over it was clear that they were not even trying to resolve the issues I was having. No phone calls or emails regarding any of the complaints I had made. Then, after my "free month to try it out" was over they refused to refund my money.

Pros

None that I can think of. At first they sounded like a good company that could deliver a good product. But in the end it was a terrible experience.

Cons

Way too many to list. The software is not a finished product. It is more like a beta version that is not completed. QuickBooks links are not set up right and it made a mess that I spent hours cleaning up in QuickBooks when it did the invoice importing. Routed my plumbers to incorrect addresses several times, sometime quite far away from where the job address actually was. When I first paid for the software it took them two weeks to set me up so I could log in. I spent a lot of time setting up all my customers and items and much time training my office and service staff to use the product, but it never worked right. There were over a dozen issues we had with the software, and like I said, none of them were ever resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Derek O.

Invest in a different HVAC software

Used Daily for 2+ years
Reviewed on 2018/04/27
Review Source: Capterra

Pros

taxable line item option on invoicing is a helpful feature, but to many negatives to outweigh the positive with this software, been waiting on improvements for 2.5 years and still waiting, time to make a change in a different direction.

Cons

support, the inability to sync with QBO correctly, waiting for 2.5 to have a customer approval for repair before making repair. No Admin mobile app.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jennifer S.

Terrible support

Used Daily for 2+ years
Reviewed on 2016/10/05
Review Source: Capterra

The software is a good concept, however their support is less than desirable. We have issues that have been unresolved for over a year now

Pros

good concept

Cons

it doesn't work properly and the support is terrible

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Christina R.

Bad Product with zero support

Used Daily for 2+ years
Reviewed on 2016/07/20
Review Source: Capterra

No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all! No support at all!

Pros

None

Cons

Everything

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

FieldLocate Pricing

Starting from
US$70,00/month
Pricing options
Free Trial
Subscription
Value for money

Monthly subscription based on number of users. No upfront costs.

FieldLocate Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for FieldLocate

Key features of FieldLocate

  • Customer Management
  • Customer Surveys
  • Estimates
  • Free Mobile App
  • Integrated Price Book
  • Invoices
  • Location-Based Tracking
  • Marketing Intelligence
  • Parts Tracking and Ordering
  • Reporting and Analytics
  • Scheduling and Dispatch
  • Take Payments in the Field
  • Time Sheets
  • Work Order Management

Benefits

Automate quotes, work orders, invoices and payments, you spend less time chasing money and more time adding to your bottom line. Find extra hours each day by streamlining scheduling. Get the right people to the right place at the right time every time.

FieldLocate FAQs

Below are some frequently asked questions for FieldLocate.

Q. What type of pricing plans does FieldLocate offer?

FieldLocate offers the following pricing plans:

Starting from: US$70,00/month

Pricing model: Subscription

Free Trial: Not Available

Monthly subscription based on number of users. No upfront costs.

Q. What are the main features of FieldLocate?

FieldLocate offers the following features:

  • Customer Management
  • Customer Surveys
  • Estimates
  • Free Mobile App
  • Integrated Price Book
  • Invoices
  • Location-Based Tracking
  • Marketing Intelligence
  • Parts Tracking and Ordering
  • Reporting and Analytics
  • Scheduling and Dispatch
  • Take Payments in the Field
  • Time Sheets
  • Work Order Management

Q. Who are the typical users of FieldLocate?

FieldLocate has the following typical customers:

Mid Size Business, Small Business

Q. What languages does FieldLocate support?

FieldLocate supports the following languages:

English

Q. What type of pricing plans does FieldLocate offer?

FieldLocate has the following pricing plans:

Subscription

Q. Does FieldLocate support mobile devices?

FieldLocate supports the following devices:

Android, iPhone, iPad

Q. What other apps does FieldLocate integrate with?

FieldLocate integrates with the following applications:

BirdEye

Q. What level of support does FieldLocate offer?

FieldLocate offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials