About Gluu

One, integrated platform that connects with Office 365 and G Suite: Enable your teams to assign roles, create and collaborate around visual process flows, work instructions, cases and recurring tasks.

Unlike other BPM tools, Gluu combines all the moving parts of process management. Within minutes you can map a flow and have it executed by frontline staff via native Android and iOS apps. This saves time, avoid errors, rework and eases employee onboarding.

Pricing starting from:

€5,00/month

  • Free Trial
  • Subscription

Key benefits of Gluu

- Give role-based access to the right processes and work instructions from any place. When process flows are clear to people, then demands for system changes are reduced. Gluu eases the strain on all business systems and support desks across your value chain.
- Enable managers to digitalize and manage their own process flows. Proven to reduce coordination and delegation time by up to 90%.
- Business users let Gluu send recurring tasks with forms to the right role at the right time. Data is saved directly through Microsoft Graph. This leads to higher data quality and full traceability.
- Ensure compliance with IT Security, QHSE, GDPR and more. This lets auditors go from sampling to full understanding of compliance.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Danish, English, German

Pricing starting from:

€5,00/month

  • Free Trial
  • Subscription

Images

Process Hierarchy: Control access by process in a single, integrated collection.
Built-in process mapping ensures that the right people can own and edit processes from any browser.
Run cases from your processes and ensure that processes are executed each time across all roles.
Personal overview: Each user sees just the roles, activities and tasks that are relevant to him.
Comments & Labels: Capture Q&A, issues and ideas in the right context. It's all searchable.
Work instructions: Each activity in a diagram links to a page for your SOPs, procedures and work instructions.
Task Management: Add scheduled - and event driven - tasks to any activity. They will then show to people with the right role at the right time.
Native Android and iOS apps: Get your work instructions, tasks and forms out to first line workers.
View 9 more
Gluu video
Gluu screenshot: Process Hierarchy: Control access by process in a single, integrated collection. Gluu screenshot: Built-in process mapping ensures that the right people can own and edit processes from any browser. Gluu screenshot: Run cases from your processes and ensure that processes are executed each time across all roles. Gluu screenshot: Personal overview: Each user sees just the roles, activities and tasks that are relevant to him. Gluu screenshot: Comments & Labels: Capture Q&A, issues and ideas in the right context. It's all searchable. Gluu screenshot: Work instructions: Each activity in a diagram links to a page for your SOPs, procedures and work instructions. Gluu screenshot: Task Management: Add scheduled - and event driven - tasks to any activity. They will then show to people with the right role at the right time. Gluu screenshot: Native Android and iOS apps: Get your work instructions, tasks and forms out to first line workers.

Features

Total features of Gluu: 64

  • @mentions
  • API
  • Access Controls/Permissions
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Applications Management
  • Approval Process Control
  • Archiving & Retention
  • Asynchronous Learning
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Business Process Control
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Change Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Corrective and Preventive Actions (CAPA)
  • Data Import/Export
  • Data Mapping
  • Defect Tracking
  • Document Management
  • Document Storage
  • Drag & Drop
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • ISO Standards Management
  • Incident Management
  • Mobile Access
  • Multi-Location
  • No-Code
  • Policy Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Real Time Data
  • Real Time Reporting
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Third Party Integrations
  • To-Do List
  • Traceability
  • Training Management
  • Version Control
  • Visual Workflow Management
  • Workflow Configuration
  • Workflow Management
  • iCalendar Support

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Reviews

Overall rating

4,6 /5
(20)
Value for Money
4,7/5
Features
4,4/5
Ease of Use
4,4/5
Customer Support
4,8/5

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Showing 5 reviews of 20
Maiken B.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great process platform!

Reviewed on 2019/01/07

We now have one place, where all employees enter all internal and to some extend external...

We now have one place, where all employees enter all internal and to some extend external processes, and both new employees and people taking over new task areas can go in and read everything through. It saves us for a lot of time when running in new employees, and we can answer many questions from colleagues with "it's in Gluu", which helps bringing down our administration costs also.

Gluu has to some extend helped us in our GDPR compliance also. Documenting the internal processes helped us visualise where to make improvements, which where easier to do afterwards.

The support team is doing a great job in helping us, and they mostly answer right after writing them via their chat.

Pros

The option to standardise processes and get an easy overview per department, business area and role. The role division of each process really helps us to make a clear overview of tasks and responsibilities of each employee.

Cons

The drawing tool is not fully automated, and we are missing a lot of features there. Luckily, the support team us super helpful and good at suggesting workarounds and entering our suggestions as product ideas.

Response from gluu

Thanks for this review!

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing platform for process optimization!

Reviewed on 2018/12/21

I have used Gluu to digitalize workflows for several of our customers. The overall benefits we...

I have used Gluu to digitalize workflows for several of our customers. The overall benefits we gained by using Gluu has been the reduced turnaround time. Generally caused by the decreasing number of mistakes and especially the smooth hand-over of tasks between different roles in the organization.

Pros

The ease of use and how it provided our organization with a platform that could map processes, clearly made a difference. Although, the biggest argument in favour of Gluu might be its ability to streamline workflows and hence reducing defects. By designing your own standard processes in Gluu, where you can add different instructions, checklists and roles, Gluu thereby enables you to ensure high quality processes.
All the above combined with a great user interface - provide you with a strong platform!

Cons

My experience with Gluu so far, has entailed limited cons. Since most of the features that I missed in the beginning, were later released. The only minor thing is that Gluu builds upon a process understanding which you then need to establish at your organization. An element which I also perceive as an advantage for Gluu, since a common language can then be established.

Response from gluu

Thanks for this review. We're happy that you're seeing value from your company's implementation.

Verified Reviewer
Overall rating
  • Industry: Utilities
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Processes in the easy way

Reviewed on 2021/02/18

Gluu is built by a team that really understand the challenges of getting business processes to work...

Gluu is built by a team that really understand the challenges of getting business processes to work in real life. They always listen to our problems and have ideas for solving. Sometimes this includes developing new features and sometimes it is a more general/holistic discussion about processes.

Pros

The platform is very intuitive and easy to use. It does not require much training, compared to other software solutions. I really like how it takes a more holistic view of the challenges that we face as a Process Excellence Team by including work instructions, communications etc. Everything you need regarding a process collected in one place.

Cons

It currently doesn't include process mining and only has limited Enterprise Architecture capabilities. So other tools may also be needed.

Søren S.
Overall rating
  • Industry: Packaging & Containers
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great search options

Reviewed on 2019/06/14

If it is entered in GLUU, chances are that you are going to find it when searching for it. This is...

If it is entered in GLUU, chances are that you are going to find it when searching for it. This is the most important trait in my opinion. The diagrams are good, and service is responsive.

Pros

The search ability of the items is great. One of the biggest pros against the old solution.

Cons

The options to print the swimming lane diagrams can be somewhat tricky at times. The breadcrumbs stop before the main view, making it hard to detect the overall source

Response from gluu

Thanks for the review and input - we'll consider the suggested features.

Bart V.
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Current best practice

Reviewed on 2021/02/04

EPCOR decided to use Gluu for our entire organisation. We've tried implementing a process mindset...

EPCOR decided to use Gluu for our entire organisation. We've tried implementing a process mindset before, but got stuck in implementation because the software and the processes were more burdensome than helpfull.
Gluu has a very user centric approach (especially for frontline workers) where the processes exist for the user - and not the other way around.

Pros

- Great tool that combines process design & work instructions
- Easy to learn for non IT users
- In just a short time you get a visible process that you can share with others
- Pro-active customer support
- Easy to manage as an administrator

Cons

Implementing a process mindset is a daunting task. Our organisation was reluctant to start, so I think the hardest challenge for us was the change management rather than actually using Gluu. Gluu had some helpfull Process Owner training courses that actually helped and please consider getting help from Gluus consulting partners.

Showing 5 reviews of 20 Read all reviews

Gluu FAQs

Below are some frequently asked questions for Gluu.

Gluu offers the following pricing plans:

  • Starting from: €5,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Significant discounts with volume: Users 51-200 get 30% discount Users 200+ get 50% discount Further discounts for larger volumes.

We do not have any information about Gluu features

Gluu has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

Gluu supports the following languages:

Danish, English, German

Gluu supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Gluu integrates with the following applications:

Google Workspace, Microsoft 365, Microsoft Azure, Microsoft SharePoint, Microsoft Teams, Yammer

Gluu offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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