About ClubExpress

ClubExpress includes more than 22 modules to help manage every aspect of your organization's operations, including members and non-members, the website itself, money, communications, and the organization as a whole. ClubExpress websites are fully responsive to mobile devices and we also offer a mobile app for each organization.

Our platform includes unparalleled documentation and training tools, such as comprehensive manuals for administrators and users, a context-sensitive online help system for every screen, and almost 100 video tutorials.

And our fees include unlimited toll-free support for admins and members! If members have a problem logging in, registering for an event, renewing their membership, making a payment, updating their Profile, etc., they can call us and we'll help them.


Key benefits of ClubExpress

ClubExpress provides exceptional integration between its various modules, and a powerful set of features in each module. For example, everyone can claim that they have an event calendar with online registration. But the ClubExpress Event Calendar is powerful enough to handle a multi-day, multi-track event, with different price points for members, non-members, and guests, as well as dozens of other options to configure any type of event. And every module is like this.


Images

ClubExpress Software - This professional association of 2400 members has been using ClubExpress since 2008.
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ClubExpress video
ClubExpress video
ClubExpress Software - This professional association of 2400 members has been using ClubExpress since 2008.

Not sure about ClubExpress? Compare with a popular alternative

ClubExpress

4,2 (514)
VS.
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Starting Price

US$24,00
month
US$25,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

57
194

Integrations

9
26

Ease of Use

3,7 (514)
4,0 (18 308)

Value for Money

4,4 (514)
4,0 (18 308)

Customer Service

4,6 (514)
4,1 (18 308)
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Reviews

Overall rating

4,2 /5
(514)
Value for Money
4,4/5
Features
4,0/5
Ease of Use
3,7/5
Customer Support
4,6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 514
Kyle
Kyle
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Support and product

Reviewed on 2020/01/29

We have had club express about 8 years now, it is very easy to use and when we add events it walks...

We have had club express about 8 years now, it is very easy to use and when we add events it walks you right through step by step. There was an update to the backend a couple years ago that made it easier for people to set everything up and a huge improvement! The con that I listed is more for being able to setup group emails from a mobile device as the editor tool has a floating builder on it that you can't close, on my phone it takes up the entire area of the email body so I am unable to create a email on the go, but otherwise it is great product to use especially from a desktop view

Pros

ease of setting up events and management of website

Cons

the updated emailing section just has a couple small quirks that could be easily improved on but not major at all

Amy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Automated Membership Management

Reviewed on 2020/01/16

We have recently updated from an antiquated system that was not meeting our community's needs....

We have recently updated from an antiquated system that was not meeting our community's needs. There are additional features we would appreciate, but are currently enjoying the modern, user-friendly interface. Their user manual is complete and thorough, help buttons are available on all screens for users and admins, and phone or email support is quick and efficient.

Pros

ClubExpress reduced our workload for membership processes by 95%, automating our correspondence, dues collection, and renewals.

Cons

Ours is a parent-child group, and we find it frustrating that families are not linked in the directory. Our members organize events, but an admin has to assist every time there is a fee. Our membership manager has to separately track additional criteria for renewal.

Alternatives Considered

Workplace from Meta and Wild Apricot

Reasons for Choosing ClubExpress

Homeschool-Life has no print admin or user manual; all directions are given via YouTube. It is not intuitive or user-friendly, and its financial systems are archaic.

Reasons for Switching to ClubExpress

Features, calendar, ease of use, privacy, financial capabilities
Rachael
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

The Challenge of Evolving with Technology Demands (UI/UX)

Reviewed on 2020/01/25

I love them, but I also really understand their limitations. I refer not to just the technology...

I love them, but I also really understand their limitations. I refer not to just the technology limitations, but the mindset limitation. Each time I share (perhaps 100+ now) possible modifications to simplify processes, I get the response of a programmer, not of a designer and UI/UX thinker. In other words, I get the excuse as to why it IS and has to stay that way, rather than the "ah-hah! Yes, we should figure that out."

I recommend that, as a group of executives, you do a Mindset ReSet leadership retreat (which I do, btw). Your attention to professionalism, organization, and your customers is outstanding, and I would love for you, as a group, to be able to break through the often restrictive set-up that slows down design and user experience innovation.

With much respect and gratitude, I wish you much prosperity in this New Year.

Pros

Your offering has the best value for the money. The customer support is wonderful, second to none. The constant attention to upgrades - and that you plan them ahead - shows incredible organization and constant dedication to your customers and to your product.

The features are very robust. It shows that you are really listening closely to your customers' requests - perhaps better than any competitor out there - and responding to them! I do believe that it is possible to offer robust features in a more simplified and intuitive way.

The longevity of several staff members is very impressive, and their dedication to problem-solve with and remember their customers' specific needs and preferences is VERY impressive. I have felt that on several occasions.

When asked if I'd recommend Club Express to others, I want it to be a 10 based on how outstanding you are for the reasons above. Yet, the feedback I receive from many of our members - and the amount of volunteers' time for the learning curve - makes it difficult to recommend it to other organizations' executives when they may not have the same level of volunteer support. Make your site more intuitive and efficient and I will gladly recommend you to everyone!

Cons

1. Club Express focuses on developing a new function, rather than first on how the user can best experience it. I suggest greater ease and intuition (UI/UX) with feature development. E.g., when the new Events/Calendar functionalities rolled out 1-2 years ago, it greatly increased the complexity (and number of mouse clicks) to set up an event. More features are okay, but should be intuitive and efficient.
2. Your data organization is not conducive to simple, obvious changes. Good, intuitive design does not require the tiny-text prompts that I turn off, but have to do so in the site code. What should be simple changes are stuck behind the organization of how the database was structured. Get rid of the instruction prompts (obvious to modern-day computer users); do not let them affect Chapter Finder and other key functions. Information should be built separate from functionality.
3. More attractive, fully responsive template options
4. Mobile set-up (duplicative efforts) should not be needed and currently degrade for tablet
5. Give us more CSS control; place classes on div's, etc. so that our CSS can target them
6. Member registration MUST be simplified; I detailed a PPT of 20 ways to improve it and was shocked that none of the modifications were possible.
7. If you had a modern-looking, fluidly-flowing app that automatically input information from the website databases (directory and design), then you would rock our world and really step it up in many organizations' eyes. :-)

John
Overall rating
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

After reviewing several AMS and trialing a couple we chose Club Express

Reviewed on 2020/01/16

As this is our first AMS, the migration from a proprietary database system into club express was...

As this is our first AMS, the migration from a proprietary database system into club express was very easy. Passing our data through a spreadsheet to re-format it according to the spreadsheets they providing making the data upload very simple. We just started our annual renewal cycle of members on Jan 1 and will look forward to hearing our uses thoughts on it at the spring meeting.

Pros

It's all encompassing with one additional feature that many others didn't have. We were able to point our domain at our ClubExpress site and through them create aliases for all the officers, the committees/forums etc. that can be maintained through the site via memberships. These email addresses allow our board and users to interact via email the same as they would with direct email addresses or using a listserv.

Cons

They don't support DSEC/DMARC yet for email systems so aren't able to tag outbound email as authoritative for our domain so some mail receivers will put inbound email in a users spam email box. Also their email relay has a delay unlike many listservs and only processes mail a few times/hour.

Alternatives Considered

Wild Apricot

Reasons for Switching to ClubExpress

Mainly the email handling and the all inclusive financial processing of fees with their merchant account and consolidated billing.
Alan
Overall rating
  • Industry: Construction
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What's missing?

Reviewed on 2020/01/17

I am a member/administrator of NAMC. We used Socializer then GroupSpaces and now Club Express. Club...

I am a member/administrator of NAMC. We used Socializer then GroupSpaces and now Club Express. Club Express is by far the best package used or even tested.

Pros

The richness of its features and the customer care.

Cons

1. The designers fail to think about how to open a screen and focus the attention of the user on the area of the screen where the user's attention should be directed.
2. The lack of an incorporated database with the ability to do simple inquires.
3. Over-whelming confirmations.

Showing 5 reviews of 514 Read all reviews

ClubExpress FAQs

Below are some frequently asked questions for ClubExpress.

ClubExpress offers the following pricing plans:

  • Starting from: US$24,00/month
  • Pricing model: Subscription
  • Free Trial: Available

ClubExpress pricing is based on the number of active members in the database. The minimum monthly fee is $24, equivalent to 60 members. Then $0.40 per member per month up to 100 members, and then discounts kick in for larger and larger groups. Our pricing is all inclusive; these fees cover all functionality, unlimited pages, documents, disk space, traffic, blast emails, etc., as well as unlimited toll-free support for admins and members!

ClubExpress has the following typical customers:

Self Employed, 2–10, 11–50

ClubExpress supports the following languages:

English

ClubExpress supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ClubExpress integrates with the following applications:

Google Calendar, Google Maps, LinkedIn for Business, Meta for Business, PayPal, QuickBooks Online, QuickBooks Online Advanced, Twitter/X, authorize.net

ClubExpress offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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