ClubExpress
About ClubExpress
ClubExpress includes more than 22 modules to help manage every aspect of your organization's operations, including members and non-members, the website itself, money, communications, and the organization as a whole. ClubExpress websites are fully responsive to mobile devices and we also offer a mobile app for each organization.
Our platform includes unparalleled documentation and training tools, such as comprehensive manuals for administrators and users, a context-sensitive online help system for every screen, and almost 100 video tutorials.
And our fees include unlimited toll-free support for admins and members! If members have a problem logging in, registering for an event, renewing their membership, making a payment, updating their Profile, etc., they can call us and we'll help them.
Key benefits of ClubExpress
ClubExpress provides exceptional integration between its various modules, and a powerful set of features in each module. For example, everyone can claim that they have an event calendar with online registration. But the ClubExpress Event Calendar is powerful enough to handle a multi-day, multi-track event, with different price points for members, non-members, and guests, as well as dozens of other options to configure any type of event. And every module is like this.
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Reviews
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- Industry: Civic & Social Organization
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid service offering and very good value
Reviewed on 2020/01/16
We needed a product/service that handled membership operations (dues, renewals, info updates,...
We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.
Pros
Completely Cloud-based
Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise
Access-controls to support Members-only information/functions, driven by Membership database
Includes basically unlimited SMTP (email sending) for membership bulk mailing
"Ahead of the curve" on compliance with privacy protections
High reliability
Cons
Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization
Limited site-performance data collection or analytics built in
Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
What's missing?
Reviewed on 2020/01/17
I am a member/administrator of NAMC. We used Socializer then GroupSpaces and now Club Express. Club...
I am a member/administrator of NAMC. We used Socializer then GroupSpaces and now Club Express. Club Express is by far the best package used or even tested.
Pros
The richness of its features and the customer care.
Cons
1. The designers fail to think about how to open a screen and focus the attention of the user on the area of the screen where the user's attention should be directed.
2. The lack of an incorporated database with the ability to do simple inquires.
3. Over-whelming confirmations.
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Be Wary of ClubExpress
Reviewed on 2020/05/02
I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of...
I wouldn't recommend ClubExpress to anyone because of the poor coding techniques used and lack of response from the development team with regards to custom code requests.
Pros
Very configurable, many options exist for the calendar of events. Membership module is powerful and has tightened our organizations' membership count. Offers more capabilities than our org currently use which is a good thing for our growing organization. ClubExpress developed a custom Volunteer Time Search Box which has met our expectations, it's powerful and fast.
Cons
Emailing capabilities not well thought out but we understand how tough it is to design an emailing tool. Emails to full membership get logged in email database but Interest Group and Committee emails aren't. We had bad experiences with custom coding, for example a dropdown menu defined on one screen is defined as a text box on another screen. Couldn't get ClubExpress to provide detailed analysis of customer proposals nor would ClubExpress explain general statements their developers made about those proposals. ClubExpress programmers often would make poor coding decisions. For instance, in our custom time logging app, ClubExpress chose to display time detail entries in oldest to newest order, the most illogical and unusable choice possible, a sign of inexperience. Basic tricks to compress as much data as possible on one line (two (or more) line headers, truncation) weren't used, leaving important info undisplayed. As a customer we will have to pay ClubExpress to fix these bugs. Documentation of ClubExpress system is around 1,000 pages, virtually unusable for non-techies.
Response from Lumaverse Technologies
Shame on you, Todd. We designed and implemented custom functionality that is exactly what AR Master Naturalists requested. It was implemented on time and within budget. After using it for a year, the organization decided it wanted some changes. You proposed an alternate approach which the board rejected. We're now implementing the changes that the board approved. It's really quite unfortunate that you chose to vent your sour grapes in a poor review for a product that your organization has been using so successfully for more than 3 years now. BTW, our documentation and help system has all been moved online and includes not only reference material but also How To Guides and over 100 video tutorials and webinars.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Club Review
Reviewed on 2020/01/16
We have improved our data accuracy and our communications with our membership. We have been able to...
We have improved our data accuracy and our communications with our membership. We have been able to eliminate most manual and paper tasks.
The support from ClubExpress has exceeded our expectations.
Pros
The software has been easy to set-up and maintain. We no longer need to pay a programmer to update our website. We can update our site as often as needed. It enabled us to eliminate duplicative systems and databases. We have been able to vastly improve communications with our membership.
Cons
The Event Calendar look is less than desired and would be a priority for improvement. This is unrelated to its functionality, which is fine.
Alternatives Considered
WildApricotReasons for Switching to ClubExpress
The functionality that ClubExpress offered appeared to be superior to its competitors.- Industry: Maritime
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calumet Yacht Club Website Review
Reviewed on 2020/01/18
A fantastic product. Lots of support with videos, webinars, online help, email and phone support. ...
A fantastic product. Lots of support with videos, webinars, online help, email and phone support. The phone support is local and response is quick.
Pros
Looks great. Has great features which meets most of our club requirements.
Cons
the need to use text editors such as notepad to create documents is an issue. I understand the need for compatibility with mobile phones, tablets, etc. but after using other word processing tools it seems cumbersome.
Alternatives Considered
WildApricotReasons for Switching to ClubExpress
A member a very simple site using the Wildapricot product. I could not find much in the was of information about the product without contacting their sales department and that did not interest me. Reviews also added that a lot of their offering seemed to be a bit old school and their support was slipping. Clubexpress on the other hand offered lots of information readily available and I was able to take my time under a 90 day trial to make decision. I was very impressed with their entire offering which only seems to get better.ClubExpress FAQs
Below are some frequently asked questions for ClubExpress.Q. What type of pricing plans does ClubExpress offer?
ClubExpress offers the following pricing plans:
- Starting from: US$30.00/month
- Pricing model: Subscription
- Free Trial: Available
ClubExpress pricing is based on the number of active members in the database. The minimum monthly fee is $24, equivalent to 60 members. Then $0.40 per member per month up to 100 members, and then discounts kick in for larger and larger groups. Our pricing is all inclusive; these fees cover all functionality, unlimited pages, documents, disk space, traffic, blast emails, etc., as well as unlimited toll-free support for admins and members!
Q. Who are the typical users of ClubExpress?
ClubExpress has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does ClubExpress support?
ClubExpress supports the following languages:
English
Q. Does ClubExpress support mobile devices?
ClubExpress supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ClubExpress integrate with?
ClubExpress integrates with the following applications:
Addmi, Google Maps, Learning Stream, LinkedIn for Business, Meta for Business, PayPal, QuickBooks Online, QuickBooks Online Advanced, Stripe, Twitter/X
Q. What level of support does ClubExpress offer?
ClubExpress offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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