Facebook

Facebook

Online social media & social networking service

4.2/5 (224 reviews)

Facebook Overview

Facebook's mission is to give people the power to share and make the world more open and connected.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Facebook Reviews

Overall rating
4.2/5
77% positive reviews
99
Excellent
74
Very good
36
Average
7
Poor
8
Terrible
Kelly D.

Facebook for business is a useful tool but can be challenging

Used Daily for 2+ years
Reviewed on 2018/12/22
Review Source: GetApp

Pros

I enjoy being able to schedule posts and plan events. I like being visible to my clients daily and able to connect with them via tablet, phone or computer depending on where I am currently. Gives me a quick way to respond and work with people one one. Being able to connect a group to the page gives me a better setting to work with groups of people and gives them a more private place to post other than directly on a public Facebook post.

Cons

My biggest complaint is with the security of business pages. If you keep your email open to clients you are VERY vulnerable to hackers taking over your page. I've know multiple business page owners who have lost all of their content, and the hard work they put in to develop relationships with their clients. Most of the time Facebook will "eventually" shut down the page after multiple reports of hacking, but by then the creator or business owner has lost their following or the people who are under the impression that the page is still being run by the owner have been spammed or are open to viruses or hacking of their personal accounts.
If Facebook can demand a "legal" name for your personal page they can do much more for businesses pages to make them secure.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

The ultimate social network, 2.5b+ active monthly users and the cheapest CPC/CPM of all social networks

Used Daily for 2+ years
Reviewed on 2018/09/26
Review Source: GetApp

Pros

I mainly use Facebook for Business, helping brands and clients With 2.5b+ active users, Facebook is not only the largest social network among all competitors but also the one that covers every possible target market you could think of. We've created a Facebook business page for every client that we had, and we managed to deliver premium quality results and ROI on their ad. investment!

Facebook allows you to publish ads with as low as 5$! That's one of the lowest barriers to entry you can ever get.
Your ads will appear on Facebook and Instagram (make sure to enable that).
You can target based on age, gender, interests, and location (down to a specific neighborhood!).
Easy and quick setup of ads. and Facebook tends to approve ads. fast.
Easy integration with e-commerce websites and the ability to track clicks from Facebook all the way up to purchases through Facebook pixel.

Cons

Lots of controversies recently about data security and stolen data is making clients hesitant to use Facebook.
Click farms can cause your ads to waste some budget and clicks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Best social media channel among all

Used Daily for 2+ years
Reviewed on 2018/07/17
Review Source: GetApp

Pros

The most important feature is the fact that you can actually customize your feed. Many people complain about the fact that they are not interested in pictures of their acquaintances' babies, therefore Facebook is not for them. But they often miss the fact that you can actually filter your feed and actually customize it to your liking. Thanks to that, every time I open Facebook, I can be 100% sure I will see something interesting.
I also love the fact that Facebook has a user-friendly mobile app/

Cons

The biggest disadvantage is that you don't really know how much of your data Facebook uses. Luckily, once you're reasonable about not entering your sensitive data, you might be quite sure you're safe.
Another disadvantage is that Facebook's customer support is really bad. From my experience, they're quite slow in solving problems.
Also, I dislike the fact that many fanpages / posts are removed without a valid reason (it seems like they don't check the reported content).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Gabriel M.

Essential for Social Media Marketing

Used Daily for 2+ years
Reviewed on 2018/09/07
Review Source: GetApp

Pros

Facebook is probably the most important tool you will ever use for marketing your business offering. It has the largest community by far of any social media company, and it gives you the most insights and tools for marketing. You can't even begin to explore all it has to offer you as a business! From the traffic insights on your ads, to the realtime reactions of people to your posts, to the type of audience you are attracting and beyond, there is no limit to what Facebook can measure for you. It is a bit creepy that they have SO much personal information about people. But it is really helpful from a business perspective. I had no idea the amount of data they collected until I started using it's business side and yeah, it's astounding.

Cons

The thing that doesn't work well right now is their customer service. If you have any problems you might as well delete and restart because contacting them will get you no where fast.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

You do not pay, but is it really free?

Used Daily for 2+ years
Reviewed on 2019/01/04
Review Source: GetApp

Pros

The easy-to-use medium for gathering information - not only from your network but from various publishers as well. All for free, very convenient, seamless experience in app and on desktop. With a big ecosystem of other social media as Instagram etc. As business - the possibility to reach target users (with a variety of options for targeting including for ex. people who got engaged in last 3 months etc.) is enormous and the price for serving them ads is dynamic, which gives possibilities to grow as a small business.

Cons

The level of big data analysis and using user data for marketing purposes is extremely deep. What is more, some data breaches (Cambridge analytica etc.) have been proven which is a very negative example on data privacy politics. For the businesses - the edge rank is diminishing, which means that valuable content is not that valuable as in the past, all you should do is to invest in paid ads.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
User Recommendation
8.1/10
Based on 224 reviews
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Facebook Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Value for money
Value for Money
4.4/5
Based on 224 reviews
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Facebook Features


  • API
  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Content Management
  • Custom Forms
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Electronic Payments
  • Product Catalog
  • Reporting & Statistics
  • Search Functionality
  • Social Media Integration
  • Template Management
  • Third Party Integration
  • Website Management
  • eCommerce Integration
  • eCommerce Management
Features
4.2/5
Based on 224 reviews
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Additional information for Facebook

Key features of Facebook

  • Ad Serving Platform
  • Chat
  • Timeline
  • Upload Pictures

Facebook FAQs

Below are some frequently asked questions for Facebook.

Q. What type of pricing plans does Facebook offer?

Facebook offers the following pricing plans:

Pricing model: Free

Free Trial: Not Available

Q. What are the main features of Facebook?

Facebook offers the following features:

  • Ad Serving Platform
  • Chat
  • Timeline
  • Upload Pictures

Q. Who are the typical users of Facebook?

Facebook has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Facebook support?

Facebook supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Facebook offer?

Facebook has the following pricing plans:

Free

Q. Does Facebook support mobile devices?

Facebook supports the following devices:

Android, iPhone, iPad

Q. What other apps does Facebook integrate with?

Facebook integrates with the following applications:

1CRM, ActiveCampaign, Bitium, HappyFox, HelpOnClick Live Chat Software, LiveChat, SeamlessGov, TeamSupport, Vision Helpdesk, When I Work

Q. What level of support does Facebook offer?

We do not have any information about what support options Facebook has