Freshservice
About Freshservice
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.
Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Key benefits of Freshservice
- Cloud based and ITIL Ready out of the box
- Refreshing user experience that is miles ahead of age-old service desks
- Built-in asset management capabilities to manage all kinds of digital assets
- Flexible Pricing Plans for all kinds of organizations
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Reviews
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- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An excellent customer service tool, Freshservice
Reviewed on 2023/02/15
We primarily use this system as our IT support ticketing system. The process of getting set up was...
We primarily use this system as our IT support ticketing system. The process of getting set up was manageable, and their customer service has been fantastic. Even though we'd like to see more individualization in the HR/IT onboarding requests we've developed, we've already done a lot of the groundwork. We had previously invested in Asset Management but have now abandoned it. You get out of the knowledge base what you put into it in terms of content updates and documentation.
Pros
Super simple for both IT managers and regular employees to learn and utilize. According on your membership plan, you have access to a wide variety of optional add-ons for your control panel. Extremely flexible, albeit occasionally annoying limitations surface.
Cons
In comparison to the things it provides, Freshservice's price tag is a touch steep, and the company's support team has occasionally experienced technical difficulties that have slowed its response times.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great tool for ticket and sprint management
Reviewed on 2024/08/15
Pros
Easy customizable ticket creation options with automated routing and responses. Good analytics for tracking ticket metrics.
Cons
Ticket routing automation requires a lot of setup but worth it once complete.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good Entry Level Ticketing and asset management System
Reviewed on 2023/09/11
As a ticketing tool, it is perfectly serviceable. All communication is done within the app, so...
As a ticketing tool, it is perfectly serviceable. All communication is done within the app, so records can be easily maintained.
Pros
It was really easy to use. To Search for any tickets, or for an individual ticket.Has an API that it easy to use. It was used for inventory management. I believe it also has a network scanner.All communication with clients can be done within the App.
Cons
Wasn't Azure compatible, or at least we didn't set up that way, so it was another password to remember.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Helpful way to deal with issues
Reviewed on 2024/12/23
Very good and very helpful platform to have access to
Very good and very helpful platform to have access to
Pros
Really helpful for enabling incident requests and service requests
Cons
Sometime the merging of tickets can be a little confusing
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Effective and easy to use
Reviewed on 2024/10/30
Pros
Effective and easy to work with. Able to easily work on any type of incident throughout departments
Cons
Interface is not the most intuitive to navigate.
Freshservice FAQs
Below are some frequently asked questions for Freshservice.Q. What type of pricing plans does Freshservice offer?
Freshservice offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required.
Q. Who are the typical users of Freshservice?
Freshservice has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Freshservice support?
Freshservice supports the following languages:
Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
Q. Does Freshservice support mobile devices?
Freshservice supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Freshservice integrate with?
Freshservice integrates with the following applications:
Amazon Redshift, Azure Active Directory, Azure DevOps Server, BambooHR, Box, ClickUp, Copper, Docusign, Dropbox Business, Dynamics 365, FreshBooks, Freshchat, FullContact, GitHub, Google Analytics 360, Google Calendar, Google Cloud BigQuery, Google Contacts, Greenhouse, Harvest, HubSpot CRM, Insightly, Jira, LogMeIn Rescue, ManageEngine ServiceDesk Plus, Microsoft 365, Microsoft Viva Engage, OneLogin, OpsGenie, PagerDuty, Personio, Pipedrive, Pivotal Tracker, QuickBooks Online Advanced, SAP SuccessFactors HXM Suite, Salesforce Sales Cloud, ServiceNow, Slack, Smartsheet, Snowflake, SugarCRM, SurveyMonkey, TeamViewer Remote, Workable, WorkflowMax, Zapier, Zight (formerly CloudApp), Zoho CRM, miniOrange, monday.com
Q. What level of support does Freshservice offer?
Freshservice offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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Knowledge Management Software
