JD Edwards EnterpriseOne

All the information needed about a vendor is already in the system when a new vendor creation is done, so you do not have to worry about remembering what are the payment terms, or checking what is their bank account. You just have to check that the invoice in the system was correctly processed and then once the payment is ran, you will get all the information on when the invoice will be paid, or you can even change the Net Due Date so it can be paid earlier if it is a down payment.

Correction of payments is also very easy to do in JDE. You just have to create a PD (or cancellation document) for said payment and then create a new one with all the vendor information and change the items that were incorrectly booked, such as invoice amount, tax code, BU, among others. Then you just proceed to do the clearings so the action can be recorded in the books and done!

One of the most important aspects for me is the ability to handle your vendor master data. Unfortunately for JDE this is not one of its brightest points. If the same vendor has changed their VAT and are now using a new one, or they changed their banking information, you cannot change it in the system, but you have to either create a new vendor with the new information, or duplicate the one existing and update the new items. This, sadly, takes quite some time (at least 48 hours), therefore impacting your payment process and generating delays.

I mainly like the easy of use as all the options are really logic and simple to choose from. The menus show in a basic use for almost anybody to be able to understand them (even non accountants in order to use for Financial Use). It is quite flexible and you can configure the system to gain a maximum benefit out of it. The software itself is very stable and reliable which gives you peace in this sense as you want to have a software in your company that you can always rely on. I believe the software is also constantly being developed and new tools and new technologies are often included. I must admit I never usually have major problems with the system but just the odd small little issues which are the limited options I mention on my title.

The Oracle Support tool is kind of unskillful and somehow the upgrades process is not usually smooth. As I mention on my title the options on selecting some payment terms are really limited (example if a company payment terms are 30 days month-end + 2 days, system goes crazy and is unable to set this up, you will either need to setup 30 days month-end payment terms and always have your invoices falling overdue although they are not or setup 45 days which exceeds this count). The application web client does not always identify Chrome, Internet Explorer...Maintenance cost is a bit high for its features.

As a user I could appreciate the general ledger and search options within every program of JDE.
Always helped to be able to search directly from one screen (rather than running a report for the data as per more rudimentary systems).
For the user being able to check when reports ran (eg printed orders and other tasks) as well as scheduling to minimise server load for users, is invaluable.

Could have just been the way we had our version configured, but certain tasks... price updates etc.
These could be time consuming, click, type, click, type.
We did have our JDE maintained by an overseas IT dept... and they put a lot back on the user to update themselves. I'm sure a report could have been written in each instance to update.