iSolved Overview

What is iSolved?

Payroll + Benefits Administration + Time & Attendance + Human Resources data all totally integrated and ready for access. All of your important, commonly needed, mission-critical employee data in one place. Before iSolved, Payroll, Benefit Administration, HR and even time & attendance were separate pieces requiring exporting, importing, duplicate data entry, separate resources, software and logins. iSolved changes all of that. It is a completely integrated solution—data, payroll, benefits administration, time and HR.

iSolved Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

iSolved Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Dashboard
Employee Summary
Individual Time Entry
Process Payroll
Time Entry Grid
Jobs
iSolved video iSolved screenshot: Dashboard iSolved screenshot: Employee Summary iSolved screenshot: Individual Time Entry iSolved screenshot: Process Payroll iSolved screenshot: Time Entry Grid iSolved screenshot: Jobs

iSolved Reviews

iSolved Reviews

Overall rating
3,7
/
5
Excellent
93

Very good
97

Average
37

Poor
18

Terrible
31

Value for Money
3,6
Features
3,7
Ease of Use
3,7
Customer Support
3,3
69% recommended this app
Heidi e. A.

Multiple Features


Brandy T.

First time experience

It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.


Bill K.

Very easy

Very easy to use and other then the rare website down error no complaints


Chrissy C.

Horrible Customer Service

The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion.

Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.


Rhonda C.

iSolved - Payroll & Onboarding

Streamlining all processes from hiring, on boarding, payroll, timekeeping, benefits.


Heidi e. A.
Industry: Banking
Company size: 51-200 Employees

Multiple Features

Used Daily for 2+ years
Reviewed on 2018/08/06
Review Source: Capterra

Pros

- Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.

Cons

You can access the website via mobile or app but they don’t have all features available.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Brandy T.
Industry: Entertainment
Company size: 11-50 Employees

First time experience

Used Daily for 6-12 months
Reviewed on 2019/09/26
Review Source: SoftwareAdvice

It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Pros

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Cons

I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Bill K.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Very easy

Used Daily for 2+ years
Reviewed on 2020/09/14
Review Source: Capterra

Very easy to use and other then the rare website down error no complaints

Pros

All I have to do is sign in (enter a code if I'm logging into a new computer) and do a quick time stamp. Very easy.

Cons

Very rarely the website is down and I am unable to document the time. Fortunately you can still document time but it is extra work.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Chrissy C.
Industry: Management Consulting
Company size: 51-200 Employees

Horrible Customer Service

Used Daily for 1-5 months
Reviewed on 2019/12/03
Review Source: Capterra

The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion.

Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pros

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Cons

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours.

Employees must have an email to access their paystubs.

Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Rhonda C.
Industry: Restaurants
Company size: 51-200 Employees

iSolved - Payroll & Onboarding

Used Daily for 1+ year
Reviewed on 2020/06/30
Review Source: Capterra

Streamlining all processes from hiring, on boarding, payroll, timekeeping, benefits.

Pros

Ease of use, online university training for the different modules. Customer service and response time is AMAZING!

Cons

Switching between companies on the same account gets stuck at times or pulls info from the previous Company when in individual time information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,4/10
Based on 276 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

iSolved Pricing

iSolved Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
3,6/5
Based on 276 user ratings
Compare value for money rating with alternatives
Compare with alternatives

iSolved Features

iSolved Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
3,7/5
Based on 276 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for iSolved

Additional information for iSolved

Key features of iSolved

  • Boost efficiency, accuracy, and profitability
  • Eliminate extraneous work
  • HR, time, and payroll are always in sync
  • Increase data accuracy
  • Increase organizational productivity
  • No more running imports and exports
  • Simplify operation
  • Single data-entry point

iSolved FAQs

iSolved FAQs

Below are some frequently asked questions for iSolved.

Q. What type of pricing plans does iSolved offer?

iSolved offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of iSolved?

iSolved offers the following features:

  • Boost efficiency, accuracy, and profitability
  • Eliminate extraneous work
  • HR, time, and payroll are always in sync
  • Increase data accuracy
  • Increase organizational productivity
  • No more running imports and exports
  • Simplify operation
  • Single data-entry point

Q. Who are the typical users of iSolved?

iSolved has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does iSolved support?

iSolved supports the following languages:

English

Q. What type of pricing plans does iSolved offer?

iSolved has the following pricing plans:

Subscription

Q. Does iSolved support mobile devices?

iSolved supports the following devices:

iPhone

Q. What other apps does iSolved integrate with?

iSolved integrates with the following applications:

Bonusly, EverythingBenefits, JazzHR, NOVAtime, Orbital Shift, Time Rack, TimeWorksPlus

Q. What level of support does iSolved offer?

iSolved offers the following support options:

Online Support, Video Tutorials