iSolved

iSolved

Workforce Management

3.5/5 (33 reviews)

iSolved Overview

Payroll + Benefits Administration + Time & Attendance + Human Resources data all totally integrated and ready for access. All of your important, commonly needed, mission-critical employee data in one place. Before iSolved, Payroll, Benefit Administration, HR and even time & attendance were separate pieces requiring exporting, importing, duplicate data entry, separate resources, software and logins. iSolved changes all of that. It is a completely integrated solution—data, payroll, benefits administration, time and HR.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United States

Supported Languages

English

iSolved Reviews

Overall rating
3.5/5
64% positive reviews
11
Excellent
10
Very good
2
Average
4
Poor
6
Terrible
Amy C.

HRIS Review of Infinisource

Reviewed on 2016/09/14
Review Source: SoftwareAdvice

Pros

That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward.

Cons

That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Karen C.

Love the Software-Not the Customer Service

Used Daily for 2+ years
Reviewed on 2019/03/28
Review Source: SoftwareAdvice

Up until now it has been great. However, I have a tax issue and I'm trying to figure out where the mistake is. It is impossible to get support. General Customer Service tells me that I need to wait for the Tax department to respond, but after 15 days of calling and emailing, I am still waiting. This is totally not acceptable. If they want to keep customers, there should be a 24 hour turn around.

Pros

Price, functionality, ease of use, ability to generate my own reporting

Cons

Customer service. If you have a simple question, it is easy and I admit they always answer the phone. If it is more technical and requires a different department, such as tax, you will wait and unacceptable amount of time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Jenessa E.

Terrible product with terrible protocols

Used Daily for 1-5 months
Reviewed on 2016/12/30
Review Source: SoftwareAdvice

As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed!

The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!!

Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time.

When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours!

Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient.

I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

Rating breakdown

Ease of Use

Likelihood to recommend

0.0/10
Maged R.

Easy to use but customer service is a REAL CHALLENGE!

Used Weekly for 2+ years
Reviewed on 2019/05/14
Review Source: SoftwareAdvice

I have been with SAGE/Paychoice before getting dissolved into iSolved. The migration was a horrible experience! I did not see initiative from the new company to leave a good customer experience for the first few months, so decided to leave the company to another provider

Pros

Easy to use interface - flexibility in having different rates for the same employee
Nice HR companion feature! On-demand service, free of charge, to answer HR questions with a 24-hours turnaround time

Cons

Customer service needs lots of improvement. Account rep change is unprecedented and could take a few days till request for assistance is answered. At times, the online button chat/help was off, without any justification!

The interface can be enhanced to simplify PTO calculations

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Katy R.

Much better than what we had before

Used Other for 1+ year
Reviewed on 2017/12/12
Review Source: SoftwareAdvice

Overall pretty easy to use, it's just lacking some features I would like to have a fully integrated system instead of partners for Benefits and applicant tracking. Was a big step up from our previous system- OnlineEmployer where we used paper time cards and manual data entry.

Pros

ESS, Onboarding, Time cards. Viewing pay history and stubs, web-based access. Manager approvals of PTO requests and PTO Balance/accrual tracking and rules that automatically adjust accruals based on length of service. One database for most information, partners for benefits administration/carrier feeds and ATS Partner.

Cons

Access options are clunky- would be nice to be able to activate certain access by individual rather than setting up groups. Most of the setup has to be done by the payroll company, must go back and forth to set up certain things and special check runs. Time off requests do not project balance at the time of the request, only based on current balance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

iSolved Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

iSolved Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for iSolved

Key features of iSolved

  • Boost efficiency, accuracy, and profitability
  • Eliminate extraneous work
  • HR, time, and payroll are always in sync
  • Increase data accuracy
  • Increase organizational productivity
  • No more running imports and exports
  • Simplify operation
  • Single data-entry point

iSolved FAQs

Below are some frequently asked questions for iSolved.

Q. What type of pricing plans does iSolved offer?

iSolved offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of iSolved?

iSolved offers the following features:

  • Boost efficiency, accuracy, and profitability
  • Eliminate extraneous work
  • HR, time, and payroll are always in sync
  • Increase data accuracy
  • Increase organizational productivity
  • No more running imports and exports
  • Simplify operation
  • Single data-entry point

Q. Who are the typical users of iSolved?

iSolved has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does iSolved support?

iSolved supports the following languages:

English

Q. What type of pricing plans does iSolved offer?

iSolved has the following pricing plans:

Subscription

Q. Does iSolved support mobile devices?

iSolved supports the following devices:

iPhone

Q. What other apps does iSolved integrate with?

iSolved integrates with the following applications:

Bonusly, EverythingBenefits, JazzHR, Orbital Shift, SwipeClock, Time Rack

Q. What level of support does iSolved offer?

iSolved offers the following support options:

Online Support, Video Tutorials