Ascentis

Ascentis

Solutions (th)at Work

4.2/5 (41 reviews)

Ascentis Overview

Ascentis specializes in powerful but easy-to-use, full-suite HCM software for mid-market, U.S.-based businesses in every industry. Ascentis solutions include applicant tracking and onboarding, benefits management, electronic carrier connection, self-service, compliance management, robust reporting, talent management (learning and performance), benchmarking, payroll, time and attendance and timeclocks. Ascentis product flexibility means you can use one, some or all of our solutions.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Ascentis Reviews

Overall rating
4.2/5
85% positive reviews
19
Excellent
16
Very good
5
Average
1
Poor
0
Terrible
Connie H.

Long-term user of HR Office

Used Weekly for 2+ years
Reviewed on 2017/09/27
Review Source: SoftwareAdvice

We've used HR Office for about 20 years now -- started out with the in-house Access version and have used the .asp version since about 2001/2002.

Pros

I like that it's cloud-based, but most importantly for us, it offers employee self-service for PTO requests and information updates. The key reason we've stayed with this system is that it provides automatic calculations of paid time off based on a formula we set up, automatically changing accruals on employee anniversary dates. It also allows us to easily calculate PTO that will be earned through the end of the fiscal year since we allow staff to schedule (and generally use) PTO in advance of accrual. The calculations take into consideration any accrual rate changes and adjusts out any dates already scheduled. There are other HR solutions with a simpler interface, but this feature was a deal-breaker for us. The PTO request workflows can allow for more than one approval level and sends email alerts. Support has generally been very good in all the years I've used it.

Cons

We only have 30 staff members, but years ago, they implemented a rate based on a minimum of 50 users. We recently implemented the self service to manage PTO requests and overall, we're thrilled to have made that move (we have multi-tiered approvals, which they didn't have in the past). I would really like to have more customizable fields in the request form to prompt the user for key information the supervisor needs to make an approval decision. The interface is sometimes very slow to load for the HR admin (it's a remote desktop configuration). Some of it's not intuitive -- when setting up a new employee and their PTO accrual, we get a prompt that the person is not employed 40 hours (part of our PTO calculation criteria), but rather than the person's hours worked being in the main employee tabs, you have to click out and go to a completely separate area to indicate that they are full time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Lora M.

Reviewed on 2013/03/27
Review Source: SoftwareAdvice

I have now had Ascentis HR for 2 months, and Payroll for a month, and I can sum my experience up in 4 words:
Thank goodness for Ascentis.
We are a small to medium company with the unique feature of being made up of multiple FEINs. We are also on an aggressive growth plan in terms of expansion. Although the company has been around for more than 30 years, it's only been in the last 5 it's gone from a small family business to a regional (soon to be national) distributor.
When I took on the position with this company to build a HR department and functions, one of the task requirements/ requests from the owner was to bring payroll inhouse within the first year. Payroll was being managed by the accountants, and it was neither cost-effective or timely; corrections were always a challenge. The existing HR software, Sage, was full of bugs and not managing tasks effectively. Much of the historical data was inaccurate, as well.
Literally, I was printing out time punch reports, manually entering onto a spreadsheet, and at the end of the paycycle emailing it to the accountant with all changes/corrections the very next business day. And then sending someone an hour away to pick up checks. And same for corrections. Not anymore.
I did quite a bit of research early on for the right system. The multiple FEINs made some systems much more expensive. And even though I'm in a culture that has been embracing change, I knew doing everything at once would create shock waves. Additionally, the projected growth made it so easy, expandability was a absolute necessity. Finally, the system would need to be easy enough and intuitive enough to teach a Vice President to be an emergency backup.
Selection of Ascentis was easy, actually. I asked lots of questions, and the response was usually either "oh, yes, of course, this is how we do that...." or "that does sound a little different, let me check" followed by "ok, this is how we can do that for you...". Things fit nicely.
The implementation team has been wonderful. They made it easy, making sure I knew what they needed and when, and kept me updated on their statuses as well. I unexpectedly had to move up one of my timelines as my previous system had a different renewal date than I was originally told. It took two months to implement HR, and 3 to do Payroll, which in terms of transition is lightning speed. This is particularly true as I had other major projects going at the same time. Christy, Jean, Kimberly and the rest have been great about letting me mess around with it before going live, and been there to answer the phone as my safety net as I spend time double and triple checking things when I went live. We have had a few minor tech problems, and Jack solved them quickly and easily.
Training was almost too much. There are videos, live demo, handbooks, and the team calls. They have been great about letting me do that part at my own pace.
Once piece of advice: if you have more than one location, use the tax service. Payroll does not print coupons and is a little less helpful with the who-when part (although the related reports are awesome.)
I have now had two zero-error payrolls; I had to make up mistakes to learn how to do that piece! We are likely adding Tax very soon, and anticipate adding Time later this year. We are eventually going to add self service.
Ascentis has wonderful reports, and has cut the time involved significantly. It's less expensive, and just so easy to use. Even the Payroll person at the accountant who did it before is jealous.

Rating breakdown

Ease of Use
Customer Support

Eunae J.

Reviewed on 2013/03/25
Review Source: SoftwareAdvice

We had always outsourced our HR and payroll, and as a rapidly growing company with more offices opening around the country, we were outgrowing the functionality of the third party HR firm; not to mention the enormous costs of their service fees, inflated benefit premiums, and customer service issues.

During my research of in-house support software, Ascentis stood out for its completeness. There is a lot of software that will do HR, or payroll, or timekeeping, but I wanted something that was already built to work and flow together. I was looking for something that would provide a high level of detail in data storage and maintenance, as well as be customizable for the way we already operate. Ascentis definitely provides all of that, and has a good user interface as well. I appreciate how comprehensive it is - I'm happy that it handles our taxes as well as manages data flow to our benefits carriers through Carrier Connect.

We began implementation in July 2012 and currently we use Time, Self-Service v 8.4, HR v 8.5, and Payroll 4.2.1. Since we started, there have already been big upgrades to Self Service and HR that has resolved some of the issues I was having. We have done an open enrollment already using the Self-Service, which creates a walk-through wizard for employees that makes the process of learning about company benefits and signing up for them really easy. The housing of the benefits structures is detailed and I was able to automatically build in nearly all the rules or restrictions that were associated with our plans.

Implementation went smoothly overall - it was a daunting task but the support is terrific. Everyone I've talked to in all the software components are very available and patient, and extremely responsive. This was one of the most important considerations for me. This being our first time handling HR and payroll in-house, I knew we needed to work with a company that we could have a personal relationship with, and not be lost. I also appreciate the fact that the software is continually upgrading and improving. I do not expect anything to be perfect; it is more important to me that they are working to improve and are responsive. Any issues I've had, they have received thoughtfully and log the suggestions/needs to submit for potential changes.

I'm extremely happy with the product and the company and look forward to continuing working with them.

Rating breakdown

Ease of Use
Customer Support

Karen C.

Ascentis is the best!

Reviewed on 2014/04/16
Review Source: SoftwareAdvice

Pros

One of the things that I was looking for was an HR system that would link to the Payroll system so I wouldn’t have to do dual entries. This system provided that for me. The other tabs we have added on the HR side is Education (degrees held) and Salary survey information, so this has come in handy for requests that come up. It also makes it much easier for the EEOC reporting along with the Worker’s Compensation reports because data can be entered there too.

The Employee Self-Service tool through Ascentis is very clean and uncluttered compared to other systems. I had another vendor do a presentation for me, and the screen itself looked way too overwhelming. I didn’t want to make it too difficult to use for both the managers and the employees. Since we have rolled out the Self-Service tool, my employees love it! They are so excited about the features and how much they can access for their own screens. In fact, we used the Open Enrollment feature so that the employees could go into this system to make changes for the upcoming year. The employees can also access their W-2 forms at any time during the year.

I like everything: HR, Payroll, Timekeeping, Carrier Connect, and the Employee Self-Service tool.

Cons

There is nothing that I would change about Ascentis.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ashley J.

Good experience, has made my work load easier to handle and saved a lot of time.

Used Daily for 2+ years
Reviewed on 2018/01/18
Review Source: SoftwareAdvice

I think this product is great. Our company is uniquely structure and has difficulty with systems fitting our needs. Ascentis gives us control to customize the system to how we need it, the only draw back is understanding the details on how things flow and what changes effect other areas.

Pros

The best part about Ascentis is the versatility and customization. Everything flows together so it cuts down on duplicate work. The reporting is great and I like how we can basically create any report we need.

Cons

Sometimes it is hard to determine what flows to what and how certain things / changes effect other parts of the system. Can be complicated to figure out. Deadlines for Quarterly and annual filings are hard to meet.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Ascentis Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

On request

Ascentis Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for Ascentis

Key features of Ascentis

  • Applicant tracking and onboarding
  • Benchmarking
  • Easy-to-use HR software
  • HR and payroll compliance management
  • Manager and employee self-service
  • Powerful talent management suite
  • Real-time payroll processing
  • Time and attendance system, and time-clocks

Benefits

- Simplify and automate the management of employee data and benefits, reducing costs and streamlining complex HR administrative processes with Ascentis HRIS.

- Capture and report on critical data for your unique organizational needs with Ascentis HRIS. Do you need to track specific professional licensing? Hardware or company assets? Memberships or parking permissions? Whatever you need to track, Ascentis HRIS can easily do it for you.

- An ACA Dashboard that will help you determine if you’re in compliance with the ACA through Ascentis HRIS (with Self-Service).

- Annual reviews can be optional or even a thing of the past with Ascentis Performance Tuning due to real-time performance and learning integration through an intuitive mobile interface, allowing managers to fine tune performance on-demand.

- Process payroll in real-time, ensuring accuracy, flexibility, and complete control with Ascentis Payroll. Payroll also allows synchronization with Ascentis HR, interfacing capabilities with your general ledger and time and attendance systems, and robust reporting addresses critical payroll processing challenges.

Ascentis FAQs

Below are some frequently asked questions for Ascentis.

Q. What type of pricing plans does Ascentis offer?

Ascentis offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

On request

Q. What are the main features of Ascentis?

Ascentis offers the following features:

  • Applicant tracking and onboarding
  • Benchmarking
  • Easy-to-use HR software
  • HR and payroll compliance management
  • Manager and employee self-service
  • Powerful talent management suite
  • Real-time payroll processing
  • Time and attendance system, and time-clocks

Q. Who are the typical users of Ascentis?

Ascentis has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Ascentis support?

Ascentis supports the following languages:

English

Q. What type of pricing plans does Ascentis offer?

Ascentis has the following pricing plans:

Subscription

Q. Does Ascentis support mobile devices?

We do not have any information about what devices Ascentis supports

Q. What other apps does Ascentis integrate with?

Ascentis integrates with the following applications:

Bucketlist, HireSelect, NetSuite, Pacific Timesheet, TimeClock Plus, Wisetail LMS

Q. What level of support does Ascentis offer?

Ascentis offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials