BiznusSoft Field Service

Field Service Software Delivered via the Cloud

About BiznusSoft Field Service

BiznusSoft Field Service is the integrative, IoT-based software solution you need to upscale your field service business. With a holistic account view, you can see the relationships you've formed with any business or entity, and access your tasks and contacts through one robust page.

Your dispatchers also receive a complete calendar view and multi-user view. They view with ease the events they've scheduled for team members both in advance and after they've passed, and they assign these events with a drag and drop capability. Our solution integrates seamlessly with the BiznusSoft HR time and expense module to make managing your people even simpler.

A preventive maintenance plan will enable your team members create work orders, service appointments, and designate a window for maintenance. Work order profitability is easily measured with a built-in status indicator, quickly giving you a snapshot of your work order progress. It also sends out an alert for every milestone reached, so you can budget time and materials accordingly.

Book a free demo now to see even more of the functionalities packaged into our solution!

Key benefits of BiznusSoft Field Service

• Save the time that's spent managing clunky hardware.
• Eliminate the cost that comes with maintaining a neat network infrastructure.
• Receive a full account view from one cohesive platform.
• Reduce the investment and time associated with implementation.
• Monitor key performance indicators through our robust reports & dashboards.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom and 3 others, India, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 21 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Images

User-Customizable Dashboards
Interactive Routing with MapAnything
Integrates with Google Maps
Mobile Application Signature Capture
View 8 more
BiznusSoft Field Service video
BiznusSoft Field Service screenshot: BiznusSoft Field Service screenshot: User-Customizable Dashboards BiznusSoft Field Service screenshot: Interactive Routing with MapAnything BiznusSoft Field Service screenshot: BiznusSoft Field Service screenshot: Integrates with Google Maps BiznusSoft Field Service screenshot: BiznusSoft Field Service screenshot: Mobile Application Signature Capture

Features

Total features of BiznusSoft Field Service: 55

  • 360 Degree Feedback
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Audit Management
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Contact Database
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Electronic Signature
  • Employee Database
  • File Storage
  • Forms Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Mobile Access
  • Multi-Location
  • Online Time Clock
  • Partner Portal
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Route Management
  • Routing
  • Sales Forecasting
  • Scheduling
  • Service History
  • Service Level Agreement (SLA) Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Work Order Management
  • Workflow Management

Alternatives

Loc8

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AroFlo

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#2 Alternative to BiznusSoft Field Service
AroFlo is a full featured, mobile job management system for the field service and construction industries that...

Odoo

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#3 Alternative to BiznusSoft Field Service
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Vonigo

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#4 Alternative to BiznusSoft Field Service
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Reviews

Overall rating

4,6 /5
(16)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
4,7/5

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Showing 5 reviews of 16
Mike M.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The team at Biznus Soft did a great job on helping us through the large task of implementation.

Reviewed on 2018/07/25

The benefits we get is actually a long list - the main ones are all the information we need in one...

The benefits we get is actually a long list - the main ones are all the information we need in one central place up-dated in real time. Each field tech has all the information they need at their fingertips and automatically record information about each transaction for future reference very easily. We can also track the profitability of each customer and the performance of each field tech. It also has eliminated most of the paper we use.

Pros

We couldn't live with out it! All our information is at our finger tips in real time where ever we have internet access. The ability to customize to fit our unique needs is the reason we went with Biznus Soft and it been a great choice.

Cons

The Salesforce mobile app is probably our biggest challenge, it occasionally needs to be reloaded, etc. The other issue we have is billing is annual rather than monthly or quarterly but I understand this is going to be addressed soon.

Clint H.
Overall rating
  • Industry: Utilities
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product for an excellent price.

Reviewed on 2018/07/30

We reduced our paper load significantly going from ~400 pages/day to 100 pages/day. We are in the...

We reduced our paper load significantly going from ~400 pages/day to 100 pages/day. We are in the final stages of dropping that to zero/day.

Pros

Ease of use is the biggest Pro. Customer support is relatively quick to resolve any issues. Overall pricing is great and the company has always been willing to work with us as we grow our business.

Cons

Our company has been somewhat resistant to internal process changes so that has made using all the built in modules a bit problematic for us. BiznusSoft has worked with us to make custom pages for our company and that has required a bit of work on both ends. Overall, even as a "negative", the experience has been a positive in working with them on the custom pages. The challenges are that custom pages require more cost upkeep as they are specific to our company. Moving forward we are finally looking at changing our processes and rolling into the provided modules to lower our overall costs and reduce complexity.

Russ L.
Overall rating
  • Industry: Banking
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

FS360 Performance Review

Reviewed on 2018/08/03

Pros

Ability to quickly modernize previous service procedures

Cons

Inability to update/edit several FS360 managed package object/controllers

Kerriann B.
Overall rating
  • Industry: Environmental Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our Experience with BiznusSoft

Reviewed on 2018/08/21

The Field Services software we have been able to customize it functionality for our business needs...

The Field Services software we have been able to customize it functionality for our business needs has absolutely changed the way our company is run, has improved our efficiency 10 fold and has allowed us to have the ability to grow our business 150% since we integrated the software. WIthout it we would never be able to support the amount of business we currently have.

The Best part of BiznusSoft is the on demand customer support we receive from our dedicated account managers and support team. They are so responsive and willing to work with me on any task to change and/or improve our workflow within this software.

Pros

What we have benefited the most from with this software is the customization we have been able to do to tailor it to our very specific business and work flow needs

Cons

There are very few things I dislike. They are Minuscule compared to the things we like about this software

Greg B.
Overall rating
  • Industry: Design
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love Field-Service 360!! Has greatly improved daily efficiencies.

Reviewed on 2018/07/30

Better closing rates with professional quotations, automatic follow up, etc. Improved daily...

Better closing rates with professional quotations, automatic follow up, etc. Improved daily efficiencies in the field with mapping, and tablet based communication from techs. Same day invoicing with instant completion notices.

Pros

FS360 has helped our business tremendously by converting a very manual and paper-driven process to completely digital system. Based on real-time data we make more rapid and better decisions . Biznusoft took our wants, needs and processes and developed a very customised application for our daily work flow.

Cons

Some limitations to customising within Salesforce but Biznusoft found us work-arounds. Otherwise very accommodating and knowledgeable development group.

Showing 5 reviews of 16 Read all reviews

BiznusSoft Field Service FAQs

Below are some frequently asked questions for BiznusSoft Field Service.

BiznusSoft Field Service offers the following pricing plans:

  • Starting from: US$75,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Subscription based pricing model beginning at $75/user/month inclusive of ongoing support.

We do not have any information about BiznusSoft Field Service features

BiznusSoft Field Service has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

BiznusSoft Field Service supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

BiznusSoft Field Service supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BiznusSoft Field Service integrates with the following applications:

DocuSign, Dynamics 365, Google Maps, Microsoft 365, Microsoft Dynamics GP, QuickBooks Online Advanced, Quickbooks Online, SAP Business One, Sage 500, Salesforce Sales Cloud, Twilio Voice

BiznusSoft Field Service offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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