About Intercom
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without the need for human support, freeing up the team to work on higher value customer conversations.
Pricing starting from:
US$74,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Intercom
Key benefits of Intercom
Use AI, Bots and Rules to reduce support costs by freeing up your team from repetitive questions and tasks.
Service teams only work on high value questions, in a fast, easy-to-use, AI powered, collaborative Inbox.
Send proactive messages to get ahead of known issues and reduce inbound support volume.
Show customers what to do next, don’t wait for them to contact you and ask.
Answer questions immediately in the channel they arise, or the channel that customers prefer.
Get everything you need working seamlessly together in one easy-to-use platform.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$74,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Intercom
Images
Features
Total features of Intercom: 183
Alternatives
Consumer
Drift
HubSpot Service Hub
Help Scout
Reviews
Already have Intercom?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Great Lead Capture
Reviewed on 2019/10/15
Makes customer communication and customer acquisition easier. I wish the chat flows were more...
Makes customer communication and customer acquisition easier. I wish the chat flows were more advanced and customizable. There was definitely a learning curve with the chat flows. Also, I don't believe I can export contact information with my leads.
Pros
-Capturing emails and names
-Integrating to Hubspot and other software for easy lead closure
-Creating chat flows allows us to communicate to customers faster and saves us time
Cons
-Would like to combine actions on Intercom
-Hubspot Integration is not perfect; would like to have specific field matching
-Chat flow capabilities are limited
Reasons for Choosing Intercom
We were on a free plan with LiveChat for a year because we were part of an Incubator. When the year ended, we wanted to consider other options. Intercom gave us a startup plan, so it ended up being cheaper than LiveChat.Switched From
LiveChatReasons for Switching to Intercom
Intercom was recommended to us from other entrepreneurs.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Intercom is a powerful Customer Support Tool
Reviewed on 2021/03/30
Overall I would recommend intercom for clients looking for automation chat bots and customer...
Overall I would recommend intercom for clients looking for automation chat bots and customer support software. They have plenty of resources and their new product tour feature adds additional functionality to their suite of software.
Pros
The knowledge center and live chat features were the most used features at our software company. These features were used regularly and automations within intercom helped serve clients efficiently.
Cons
Lacks in reporting and knowledge base customization compared to ZenDesk. Innovation in new features can be slow at times.
Alternatives Considered
Zendesk SuiteReasons for Switching to Intercom
Intercom was easy to implement and integrated into Zoho directly by previous developers so was a hard sell to switch out.Response from Intercom
Thanks for leaving us this review Brandon, and for letting us know how powerful you've found Intercom as a support tool.
Thanks again,
Kate (Intercom - Customer Engagement)
- Industry: Electrical/Electronic Manufacturing
- Company size: 1 001–5 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best software for automated messaging.
Reviewed on 2023/03/04
There are some challenges with the platform's learning curve and pricing model, I have found that...
There are some challenges with the platform's learning curve and pricing model, I have found that the benefits of Intercom more than justify any investment.
Pros
Intercom's reporting and analytics features have provided valuable insights into our customer communication and engagement metrics, helping us make data-driven decisions about our customer support and retention strategies.
Cons
I found that the platform's pricing model is not as flexible as i would like, with additional costs for features like advanced reporting and integrations.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
very intuitive software
Reviewed on 2023/02/20
Pros
I tried a lot of other sales software before I found intercom. I chose to invest in intercom because it is really one of the only ones I found that went beyond the sales stage. intercom is both a marketing software and an intuitive CRM that supports both customers and employees. It allows me to create personalized marketing campaigns, track leads and manage messages. Feedback to customers is automated and personalized. If you're a small business owner, you need intercom.
Cons
for the moment I haven't found anything that bothers me, it happens to have some bugs but nothing serious
- Industry: Animation
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A game-changing communication platform for businesses
Reviewed on 2023/01/12
Overall, it has been a cutting edge communication platform for my small business. It's easy to use,...
Overall, it has been a cutting edge communication platform for my small business. It's easy to use, personalisable and provided valuable insights. While it does have some limitations, the benefits it brought to our customer service efforts made it well worth it.
Pros
Finding the right communication platform for my team was crucial. After some research, we decided to give Intercom a try, and I'm glad we did! It had some limitations, but the benefits it brought to our team's communication and customer service efforts were undeniable. One of the things that stood out to me was it's ease of use. My team had no trouble getting the hang of the platform, and we were able to quickly start engaging with our customers through various channels like email, chat, and social media. This has made customer service more efficient and responsive. With the use of automations and tags, we were able to segment our customer base and send tailored messages, making the overall experience more personalized and effective. The analytics and reporting in Intercom was fantastic. We could easily track and measure the performance of our customer engagement efforts, and adjust our strategy accordingly.
Cons
Something that could be improved is the chatbot functionality. While it is useful, it still has some limitations and it could be more sophisticated. Another major downside is the price is steep for small businesses, $74 a month is a bit pricy for small businesses like mine. We had to be mindful of our budget when using the platform's advanced features. It also has a limited customization options for forms and landing pages. It would be great if we could have more flexibility in customizing the look and feel of our interactions with customers.
Intercom FAQs
Below are some frequently asked questions for Intercom.Q. What type of pricing plans does Intercom offer?
Intercom offers the following pricing plans:
- Starting from: US$74,00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Intercom?
Intercom has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does Intercom support?
Intercom supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish
Q. Does Intercom support mobile devices?
Intercom supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Intercom integrate with?
Intercom integrates with the following applications:
Aircall, AskNicely, Automate.io, ChargeDesk, CloudApp, DataHero, Driftrock, Droplr, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Meta for Business, Microsoft Teams, Mixpanel, Notion, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter, Wistia, Woopra, WordPress, Zapier, Zendesk Suite
Q. What level of support does Intercom offer?
Intercom offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
See all software categories found for Intercom.
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