About Intercom

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without the need for human support, freeing up the team to work on higher value customer conversations.

Pricing starting from:

US$74,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Intercom

Key benefits of Intercom

  • Increase operational efficiency:
    Use AI, Bots and Rules to reduce support costs by freeing up your team from repetitive questions and tasks.

  • Maximise productivity and keep service teams happy:
    Service teams only work on high value questions, in a fast, easy-to-use, AI powered, collaborative Inbox.

  • Solve known customer issues by helping them before they get in touch:
    Send proactive messages to get ahead of known issues and reduce inbound support volume.

  • Increase customer engagement by providing direction:
    Show customers what to do next, don’t wait for them to contact you and ask.

  • Increase customer satisfaction by delivering conversational support:
    Answer questions immediately in the channel they arise, or the channel that customers prefer.

  • Deliver excellent, cohesive, customer service:
    Get everything you need working seamlessly together in one easy-to-use platform.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, France, Germany, Hong Kong SAR China and 7 others

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 17 others

    Pricing starting from:

    US$74,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Intercom

    Images

    Intercom Software - The Intercom Messenger
    Intercom Software - Shared Inbox
    Intercom Software - Support Bots
    Intercom Software - Advanced Ticketing
    Intercom Software - In-product Engagement
    Intercom Software - Suggested articles
    View 8 more
    Intercom video
    Intercom video
    Intercom Software - The Intercom Messenger
    Intercom Software - Shared Inbox
    Intercom Software - Support Bots
    Intercom Software - Advanced Ticketing
    Intercom Software - In-product Engagement
    Intercom Software - Suggested articles

    Features

    Total features of Intercom: 183

    • 2-Way Messaging
    • @mentions
    • AB Testing
    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Escalation
    • Alerts/Notifications
    • Appointment Management
    • Asynchronous Learning
    • Audience Targeting
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • Batch Communications
    • Behavior Tracking
    • Blended Learning
    • CAN SPAM Compliance
    • CES Survey Structure
    • CRM
    • CSAT Survey Structure
    • Call Routing
    • Campaign Analytics
    • Campaign Management
    • Campaign Scheduling
    • Campaign Segmentation
    • Canned Responses
    • Cataloging/Categorization
    • Chat/Messaging
    • Chatbot
    • Click Tracking
    • Client Management
    • Code-free Development
    • Collaboration Tools
    • Communication Management
    • Configurable Workflow
    • Contact Database
    • Contact Management
    • Contextual Guidance
    • Conversion Rate Optimization
    • Customer Communication
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Journey Mapping
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support
    • Customer Surveys
    • Customizable Branding
    • Customizable CTAs
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Customization
    • Dashboard
    • Data Import/Export
    • Data Synchronization
    • Data Visualization
    • Drag & Drop
    • Drag & Drop Editor
    • Drip Campaigns
    • Dynamic Content
    • Email Automation
    • Email Campaign Management
    • Email Distribution
    • Email Management
    • Email Marketing
    • Email Templates
    • Email Tracking
    • Employee Management
    • Employee Onboarding
    • Engagement Tracking
    • Event Triggered Actions
    • Feedback Management
    • File Sharing
    • For Sales/Marketing
    • For Startups
    • Geotargeting
    • Help Desk Management
    • Human Handover
    • In-App Training
    • Inbox Management
    • Interaction Tracking
    • Interactive Content
    • Knowledge Base Management
    • Knowledge Management
    • Language Detection
    • Lead Capture
    • Lead Database Integration
    • Lead Distribution
    • Lead Generation
    • Lead Management
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Lead Verification/Validation
    • List Management
    • Live Chat
    • Macros/Templated Responses
    • Marketing Automation
    • Message Personalization
    • Mobile Access
    • Mobile Optimized Emails
    • Multi-Campaign
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Marketing
    • Multi-Language
    • NPS Survey Structure
    • Natural Language Processing
    • Negative Feedback Management
    • Offline Form
    • On-Demand Communications
    • One-to-One Messaging
    • Performance Management
    • Performance Metrics
    • Personalization
    • Pre-Configured Bot
    • Prioritization
    • Proactive Chat
    • Process/Workflow Automation
    • Progress Tracking
    • Prospecting Tools
    • Query Suggestions
    • Queue Management
    • ROI Tracking
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Rules-Based Workflow
    • SMS Marketing
    • SMS Messaging
    • SSL Security
    • Screen Sharing
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Self Service Tools
    • Self-Learning
    • Sentiment Analysis
    • Service Level Agreement (SLA) Management
    • Single Sign On
    • Social Media Integration
    • Spam Blocker
    • Subscriber Management
    • Subscription Management
    • Support Ticket Management
    • Support Ticket Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Task Management
    • Task Progress Tracking
    • Task Scheduling
    • Template Management
    • Text Analysis
    • Text Editing
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • User Management
    • User Onboarding
    • Virtual Assistant
    • Visual Analytics
    • WYSIWYG Editor
    • Website Integration
    • Website Visitor Tracking
    • Workflow Configuration
    • Workflow Management

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    Reviews

    Overall rating

    4,5 /5
    (937)
    Value for Money
    4,0/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,3/5

    Already have Intercom?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 937
    Jennie
    Overall rating
    • Industry: Internet
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A Great Lead Capture

    Reviewed on 2019/10/15

    Makes customer communication and customer acquisition easier. I wish the chat flows were more...

    Makes customer communication and customer acquisition easier. I wish the chat flows were more advanced and customizable. There was definitely a learning curve with the chat flows. Also, I don't believe I can export contact information with my leads.

    Pros

    -Capturing emails and names
    -Integrating to Hubspot and other software for easy lead closure
    -Creating chat flows allows us to communicate to customers faster and saves us time

    Cons

    -Would like to combine actions on Intercom
    -Hubspot Integration is not perfect; would like to have specific field matching
    -Chat flow capabilities are limited

    Alternatives Considered

    HubSpot Marketing Hub and LiveChat

    Reasons for Choosing Intercom

    We were on a free plan with LiveChat for a year because we were part of an Incubator. When the year ended, we wanted to consider other options. Intercom gave us a startup plan, so it ended up being cheaper than LiveChat.

    Switched From

    LiveChat

    Reasons for Switching to Intercom

    Intercom was recommended to us from other entrepreneurs.
    Brandon
    Overall rating
    • Industry: Internet
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Intercom is a powerful Customer Support Tool

    Reviewed on 2021/03/30

    Overall I would recommend intercom for clients looking for automation chat bots and customer...

    Overall I would recommend intercom for clients looking for automation chat bots and customer support software. They have plenty of resources and their new product tour feature adds additional functionality to their suite of software.

    Pros

    The knowledge center and live chat features were the most used features at our software company. These features were used regularly and automations within intercom helped serve clients efficiently.

    Cons

    Lacks in reporting and knowledge base customization compared to ZenDesk. Innovation in new features can be slow at times.

    Alternatives Considered

    Zendesk Suite

    Reasons for Switching to Intercom

    Intercom was easy to implement and integrated into Zoho directly by previous developers so was a hard sell to switch out.

    Response from Intercom

    Thanks for leaving us this review Brandon, and for letting us know how powerful you've found Intercom as a support tool.

    Thanks again,
    Kate (Intercom - Customer Engagement)

    Vikram
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 1 001–5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Best software for automated messaging.

    Reviewed on 2023/03/04

    There are some challenges with the platform's learning curve and pricing model, I have found that...

    There are some challenges with the platform's learning curve and pricing model, I have found that the benefits of Intercom more than justify any investment.

    Pros

    Intercom's reporting and analytics features have provided valuable insights into our customer communication and engagement metrics, helping us make data-driven decisions about our customer support and retention strategies.

    Cons

    I found that the platform's pricing model is not as flexible as i would like, with additional costs for features like advanced reporting and integrations.

    Meheza
    Overall rating
    • Industry: Medical Devices
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    very intuitive software

    Reviewed on 2023/02/20

    Pros

    I tried a lot of other sales software before I found intercom. I chose to invest in intercom because it is really one of the only ones I found that went beyond the sales stage. intercom is both a marketing software and an intuitive CRM that supports both customers and employees. It allows me to create personalized marketing campaigns, track leads and manage messages. Feedback to customers is automated and personalized. If you're a small business owner, you need intercom.

    Cons

    for the moment I haven't found anything that bothers me, it happens to have some bugs but nothing serious

    Priyansh
    Overall rating
    • Industry: Animation
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A game-changing communication platform for businesses

    Reviewed on 2023/01/12

    Overall, it has been a cutting edge communication platform for my small business. It's easy to use,...

    Overall, it has been a cutting edge communication platform for my small business. It's easy to use, personalisable and provided valuable insights. While it does have some limitations, the benefits it brought to our customer service efforts made it well worth it.

    Pros

    Finding the right communication platform for my team was crucial. After some research, we decided to give Intercom a try, and I'm glad we did! It had some limitations, but the benefits it brought to our team's communication and customer service efforts were undeniable. One of the things that stood out to me was it's ease of use. My team had no trouble getting the hang of the platform, and we were able to quickly start engaging with our customers through various channels like email, chat, and social media. This has made customer service more efficient and responsive. With the use of automations and tags, we were able to segment our customer base and send tailored messages, making the overall experience more personalized and effective. The analytics and reporting in Intercom was fantastic. We could easily track and measure the performance of our customer engagement efforts, and adjust our strategy accordingly.

    Cons

    Something that could be improved is the chatbot functionality. While it is useful, it still has some limitations and it could be more sophisticated. Another major downside is the price is steep for small businesses, $74 a month is a bit pricy for small businesses like mine. We had to be mindful of our budget when using the platform's advanced features. It also has a limited customization options for forms and landing pages. It would be great if we could have more flexibility in customizing the look and feel of our interactions with customers.

    Showing 5 reviews of 937 Read all reviews

    Intercom FAQs

    Below are some frequently asked questions for Intercom.

    Intercom offers the following pricing plans:

    • Starting from: US$74,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Intercom has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Intercom supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Intercom supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Intercom integrates with the following applications:

    Aircall, AskNicely, Automate.io, ChargeDesk, CloudApp, DataHero, Driftrock, Droplr, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Meta for Business, Microsoft Teams, Mixpanel, Notion, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter, Wistia, Woopra, WordPress, Zapier, Zendesk Suite

    Intercom offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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